The Right at Home staff is professional and caring. They made my father's last days bearable. I'd hire them again in a minute. Thank you!
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(631) 214-2880
Reviews of Right at Home Nassau Suffolk County
Home Care Reviews for Right at Home Nassau Suffolk County
June 05, 2021
I am a past client of this provider
May 24, 2021
I am a past client of this provider
We had to find 24 hour care in a hurry when my Mom was discharged from the hospital. The Home Health Aides Martha, Natalie and Marlene were very helpful for my parents. The office staff, as well as the owners Eileen and Gregg very very helpful and supportive as we tried to find staff that were the best match for my parents. While the circumstances were stressful, Right at Home did their best to help us through the process. For this I am grateful!
May 11, 2021
I am a current client of this provider
He needs supervision in the shower, so I don't have to plan my day around his shower.
They were very prompt in getting back to me when the whole thing started. Within a week, everything fell into place.
April 29, 2021
I am a current client of this provider
They could push her a little more to help her walk.
it helps that everything is online so we can pay with them.
April 26, 2021
I am a current client of this provider
I like how we can rely on them.
I like that the agency is reliable.
April 07, 2021
I am a past client of this provider
The caregivers were on their phone.
Some of the caregivers did not clean and they ate all of her food.
March 16, 2021
I am a past client of this provider
For my mother it was helpful so she didn't have to worry about the client.
They were responsive and always had a caregiver there.
March 16, 2021
I am a current client of this provider
It has a big impact because it's hard to handle her by myself. The aide we have is caring and takes her time with her.
I like that they have sent good aides to help us.
March 15, 2021
I am a past client of this provider
I could access the office staff when I needed them.
I liked they had very good caregivers.
March 08, 2021
I am a past client of this provider
It was not wonderful for her, we had one aide that was a CNA, and we would have liked both of them to be.
The cost was a big issue and also the availability of when the aides can or can't come.
March 04, 2021
I am a current client of this provider
It depends on the caregiver who comes. So far the caregivers I've had have been very good.
They are very good at giving information. They told me ahead of time of what to expect.
February 12, 2021
I am a current client of this provider
She has been falling and having someone help her at night to go to the bathroom improves her quality of life.
I would like to know how my mom is doing overnight since I do not observe the care. They could have more communication.
February 05, 2021
I am a current client of this provider
They are very necessary and we couldn't live without them. They are always available so we can always get help.
They always send qualified people. They are very nurturing.
February 05, 2021
I am a current client of this provider
The services help us by being very caring and proactive with helping the client.
I like that they always call me with changes and keep me updated.
February 03, 2021
I am a current client of this provider
The services help us by providing companionship for him.
I like that the caregivers are on time and willing to perform lots of different tasks.
January 27, 2021
I am a current client of this provider
As long as the people being sent are good, then our lives are good.
They send good people here and ones that I don't want to change.
January 24, 2021
I am a past client of this provider
The staff and company were very reliable and professional.
January 24, 2021
I am a past client of this provider
Staff takes personal interest relationship with patients.
We knew we were “in good hands” as a result of this relationship.
COMPLETE CONFIDENCE!!!!
January 12, 2021
I am a current client of this provider
They freed up my time to care for my father.
They are trained professionals.
January 08, 2021
I am a current client of this provider
I chose Right At Home to care for my 91 year old mom out of many other agencies that I had contacted and was so very happy with their professionalism and care. My mom loved Christine and Luvine and considered them her family. I felt very secure in their care for mom. I highly recommend this agency to care fir your loved ones.
January 07, 2021
I am a current client of this provider
It's made a big difference. They bathe me and do my food shopping.
They find me good aides. They have the ability to do what I need.
January 06, 2021
I am a current client of this provider
I am able to know that he is taken care of and they keep me updated.
They have very good communication.
December 28, 2020
I am a past client of this provider
They provided the care that was needed. My husband was very weak at the time and needed personal care.
I liked the aides that came.
December 16, 2020
I am a current client of this provider
They can have someone fill in when someone doesn't show up.
I would like them to provide another person when someone doesn't show up.
December 05, 2020
I am a current client of this provider
They are a tremendous help as far as getting him to doctor's visits. He needed a flu shot and the aide was able to take him there with me. He had to go for a COVID test and he was able to get the wheelchair in the car and take it out.
I like the fact that when I asked to have a male aide they were very accommodating.
December 05, 2020
I am a current client of this provider
It's very beneficial for me and him. He has someone helping him when I can't attend to him.
I like that the people there are really nice. I haven't come across a bad person.
December 05, 2020
I am a current client of this provider
They help me quite a bit with my husband. If I have to leave, I do not have to worry.
They are always on top of everything. If the person coming late, they let us know.
November 26, 2020
I am a past client of this provider
I called Right at Home -Plainview to arrange for aides to help me with my terminally ill husband. Right from the start I knew I had found the right place. Eileen and Gregg spent a considerable amount of time not only answering my many questions and addressing my many concerns but also trying to get to know my and my husband’s needs so they could find the right aides. We needed 24/7 and decided that the best arrangement for us was to have one aide for four days and another for three.
Dorothy met us when we came home from the hospital. She knew immediately what to do and did everything in a professional and efficient manner. As the days went on I found her to not only be kind, knowledgeable, and dedicated but also concerned about our entire family.
The first weekend (the three day shift) was not as successful. The aide did not meet our needs. A call to Gregg on Monday was handled in the best possible way. He did not offer excuses or try to encourage me to try another weekend. He immediately (didn’t even wait for me to list all my complaints) said not to worry he would send someone else the following weekend and he did. Jean was just as perfect as Dorothy. Not only was I pleased with both Dorothy and Jean, but more importantly my husband was.
In addition to Dorothy and Jean, Tina, the nurse who was assigned to my husband, was an extremely caring and competent professional. She not only came to examine my husband and to provide support to Dorothy and Jean but also to me. When we were unable to get hospice to come, Tina came on short notice to help us.
I would definitely recommend Right at Home.
November 25, 2020
I am a current client of this provider
They do what they can do. They babysit him, and I am able to go banking or food shopping.
I like their timeliness and that they are never late. They are very reliable.
November 24, 2020
I am a past client of this provider
All we needed was her to get ready for the day for us. They got her bathed and dressed and ready to go.
They were attentive and took care of her whenever we needed.
November 20, 2020
I am a current client of this provider
My caregiver helps me with anything that I ask her to do.
They could just tell the truth about having the caregivers do what I expect them to do.
November 18, 2020
I am a current client of this provider
The caregivers make sure she is kept safe.
This agency makes communication easy.
November 09, 2020
I am a current client of this provider
They have been very helpful.
Each person they have sent has been wonderful.
October 30, 2020
I am a past client of this provider
Right at Home was so accommodating and the aides they sent were truly awesome! Would definitely use agaim
October 27, 2020
I am a current client of this provider
The most helpful part of the services is that the aide is very good and takes care of the client very well.
The agency is very personable, and they get right back to me about anything that I call for.
October 22, 2020
I am a current client of this provider
They could interact more with her.
The staff is professional.
October 19, 2020
I am a current client of this provider
The services are very helpful, he is cleaned and feed.
They could work on keeping their caregivers.
October 19, 2020
I am a current client of this provider
Joy was my husband’s in home care provider. She handled him with such love and caring that he was convinced that she was a relative or very good friend of mine. I couldn’t agree with him more . She became family and we both looked forward to seeing her. She watched him, fed him, Cleaned up after him , and most of all made him happy. She also made my life bearable . I am so very thankful that she walked into our life when she did.
October 13, 2020
I am a current client of this provider
My mom is 92 years old, and we needed in home care for her. She could no longer be alone in her home and home is where she wants to stay. I got in touch with Right at Home, and spoke with the owner Eileen. As soon as we discussed my moms needs I knew this was the agency I wanted for my mom. Eileen is wonderful. She is so genuinely caring and professional. She was able to find me an aide, Linda, ASAP. Linda was sweet and respectful to mom, and mom loved her. I cannot thank them enough for the wonderful care. Eileen’s husband. Gregg, does all the financial and he was a pleasure. Whenever I emailed with questions or requests he was right on top of it. The staff was also wonderful. I highly recommend them. Do not hesitate to call
October 08, 2020
I am a current client of this provider
They are making it easier when they come on time and help him with what he needs to have done.
They could be more on time and not cancel appointments.
September 13, 2020
I am a past client of this provider
Gregg & Eileen of Right At Home supported my family through difficult times as we navigated through at home care for my aging father. From our very first meeting we knew we were in good hands. They truly care about their clients & their families & their own staff. Gregg & Eileen were there for us every step of the way - from understanding our needs, arranging care givers that were a good fit for my father, assisting us as our needs changed, navigating through COVID, and even handling filing claims. They, their office staff and caregivers helped us through challenging times.
March 31, 2020
Other
PIERRE WAS A GOD SEND.
March 20, 2020
I am a current client of this provider
They make sure she is fed, they keep her clean, and they rotate her.
If there is a problem where someone can't come for my mother they always find someone come as a replacement.
March 16, 2020
I am a current client of this provider
It really depends on the day on how much they help but they are able to help my husband and if I need to move anything they are there to move it for me.
I do not know much about the agency but I know the care that my husband is getting is quite good.
March 06, 2020
I am a past client of this provider
They made me breakfast.
They came and did their job. They did what they were supposed to do.
February 20, 2020
I am a past client of this provider
The most helpful part was the man that they sent out.
They had an excellent aide for my husband. Their bookkeeping was very good and they made it easy to pay.
February 07, 2020
I am a current client of this provider
They provide somebody to stay with my mom so we can work.
I like that there is always somebody available.
January 21, 2020
I am a past client of this provider
The provided companionship.
The work was good, they seemed personable.
January 21, 2020
I am a current client of this provider
They supply the caregiver that helps me.
I like that they come when they are suppose to. They do what they are suppose to do, and they are well trained.
January 13, 2020
I am a current client of this provider
My caregiver, Maria, was excellent. She arrived early and was attentive and professional. I will definitely refer family and friends to Right at Home and will request Maria in the future. It was like having a family member caring for me.
January 13, 2020
I am a current client of this provider
They do anything and everything.
I find the caregivers to be reliable.
January 13, 2020
I am a current client of this provider
They help her be able to live independently.
They're very dependable.
December 20, 2019
I am a past client of this provider
They need to give more information to the aides they hire so that, when they work with someone, they fully know the needs of the person, especially someone without verbal communication from the patient. Some were not prepared for my mother.
They are very reliable, and they work quickly. When I call them, they hire someone quickly.
December 19, 2019
I am a current client of this provider
They provide all the things that I require.
I like the quality of their health, they provide good service, and they have always sent someone out when I've needed it.
December 18, 2019
I am a current client of this provider
I know that she is well taken care of, and she is happy.
They are very caring companions.
December 16, 2019
I am a past client of this provider
The aide was taking good care of my loved one, and she went above and beyond what was required.
Sometimes they didn't show up and had to get a substitute. Sometimes the substitutes didn't have information about what they were doing or where they were supposed to go. If they have a substitute, they should be informed about the services and where to go.
December 10, 2019
I am a current client of this provider
They are doing a good job for the most part, but I had a caregiver that got a little moody and another that didn't want to do the hours.
They sent us somebody that didn't speak English, and another one never showed up, so that hasn't been good.
December 04, 2019
I am a past client of this provider
Right At Home provided excellent care for my Mother in the time before her passing. Navissa, Cynthia and Monica offered great companionship. These ladies also made it possible for my mother to stay in her own home and give me the peace of mind that she was secure and safe as I myself was not able to be there as much as she would have needed. I cannot put into words how fantastic these ladies were to my mom and her much-beloved dogs. They are all truly assets to Right At Home and I hope for all the best to these three especially and the entire team there.
December 01, 2019
I am a past client of this provider
Gregg and Eileen Balbera were very responsive to any issue with scheduling or staff assignments to help the family during this especially trying time for the family.
November 26, 2019
I am a current client of this provider
If there's ever a need for assistance, they make sure that someone is here.
They're very responsive to our needs.
November 19, 2019
I am a current client of this provider
The personality of the person giving the care and the willingness of them to work with the client is the most helpful part.
They can make sure that the clients needs coincide with the person that they are sending. Sometimes the caregivers they send aren't comfortable doing what the client needs.
November 16, 2019
I am a past client of this provider
They kept my loved one safe during the night.
I liked the quality of care from the caregivers and the responsiveness of management.
November 13, 2019
I am a past client of this provider
Eileen of Right At Home was an absolute angel! So caring of my need for someone to care for my mom at home when I was in such despair. So understanding and immediately got me someone to help me. The aide that came for 3 nights, Joanne, was also an angel! Cared for my mom like a loved one would have. Unfortunately my mom passed a few days later, but I would not hesitate even a second to recommend Right at Home!
November 13, 2019
I am a current client of this provider
She is able to do things, like bathe my mother daily or make her take her pills without us crushing them up.
I can't say I love the agency, but the caregiver is absolutely outstanding.
November 11, 2019
I am a current client of this provider
They are very polite, and they seem to care.
Sometimes, they have an aide that never shows up. That has happened more than once. Their staffing needs to be more consistent.
November 01, 2019
I am a current client of this provider
Great communication, great caregiver matching, great training provided to caregivers. Top notch care for my mother in law!
October 30, 2019
I am a past client of this provider
Right at Home provided excellent caregivers for my mom at her assisted living home. Notably Johanne Bastien and Marie were wonderful, kind, and supportive caregivers. Gregg and Eileen Barbera and their office staff are not only professional and responsive, but they are also caring and concerned and take a personal interest in each client. Right at Home provides excellent caregivers and peace of mind at a time when they are greatly needed. If my mom, who is now in a nursing home, ever needs more individual care, my first call would be to Right at Home.
October 17, 2019
I am a past client of this provider
The only thing it helped me with was the washing of my clothes. They don't do certain things when you ask them. Some of them got upset.
I would like to see the caregivers improve. They weren't excellent, but they were good.
October 15, 2019
I am a current client of this provider
Hi everyone who is looking for care for an elderly loved one. I recently needed a caregiver for my 97 year old Mom. I needed a compassionate women to take my Mom to my daighter/ her grandaughters wedding. She needed to be picked up at a certain time and brought to the wedding. She needed to stay with and take care of my mom throughout the entire wedding and then bring her home and see that she is taken care of. I used Right at Home agancy in Plainview. I just cant say enough about the care. They sent a women who was just perfect for the job and my Mom was as happy as can be. I will reccomend this agency to everyone I know.
October 11, 2019
I am a past client of this provider
Their interest was what I thought was most helpful.
They could have come more often.
October 09, 2019
I am a past client of this provider
Thank you for sending such lovely, compassionate, and professional ladies, Sharmaine, Jarreth, and Arlene. They performed above and beyond our expectations and we cant thank you enough.
September 27, 2019
I am a current client of this provider
He is such an asset for my loved one's ability to go out and socialize.
I have had the same aide for my husband, and he is the most trusted person I have worked with. I have never had someone like him.
September 26, 2019
I am a current client of this provider
They found her, and she works for them. From what I can gather, a great deal of the aides that they have are of the same caliber, which I find to be outstanding.
The person that they send to me is outstanding. She is always there, and she helps me out.
September 25, 2019
I am a current client of this provider
It makes a big impact because the aides will spend 24 hours a day with the client.
I like that they have easy communication. Sometimes, we have very good aides.
September 24, 2019
I am a current client of this provider
I'm getting an adequate amount of help.
They have always provided me with someone when I needed them.
September 11, 2019
I am a current client of this provider
She came home from the hospital in pretty rough shape, and I wouldn't have been able to take care of herself by myself. I can shop and do what I need to do.
They send good, quality people. Some are great. They are supervised, and the supervisor follows up.
September 10, 2019
I am a current client of this provider
The girls they have come on time and stay a long time with the family. They hardly take off.
I like the service from the agency.
August 27, 2019
I am a past client of this provider
They helped with companionship and the food they prepared. The way they took care of her was good. Both of the girls did an outstanding job.
Some of the caregivers were not as up to par as I thought they should have been.
August 16, 2019
I am a current client of this provider
Our caregiver is very aware of what she needs to do in order to make my wife comfortable. She has been a great benefit to my wife.
We have a caregiver who's very professional and sensitive to my wife. She's very attuned.
July 31, 2019
I am a current client of this provider
They agree with us and help us whenever we need help.
They cooperate with us, and we tell them what we like and dislike, and they listen to us.
July 16, 2019
I am a current client of this provider
They keep changing the people that watch my dad. Elderly folks get paranoid, and when you change the people that he is used to, it causes a struggle.
Provider Response
Thank you for your comments. We take all feedback very seriously and are always available to discuss concerns. We appreciate the time you took to discuss your Father’s care needs and the importance of the “Right” caregiver so that we could decide together who would ultimately be the best fit. Please feel free to call us again to discuss if there are other opportunities for us to improve the quality of life for those we have the honor of serving.
June 29, 2019
I am a past client of this provider
The staff was fantastic. Any changes we needed to make was not a problem; they took care of everything we requested. I highly recommend them.
June 28, 2019
I am a current client of this provider
They help me go out and run the errands that I need to do. They take me to the doctor.
They are superior, especially the one I have now.
June 26, 2019
I am a past client of this provider
It was excellent. They were very helpful because I didn't have to be my mother's aide.
I appreciated everything.
June 26, 2019
I am a current client of this provider
They are making everything easy for him and making him at ease.
They are very personable in taking care of my 100 year old father.
June 19, 2019
I am a current client of this provider
They've made my life much easier because I'm able to work, and they keep my loved one safe.
I like the fact that they are very consistent. I've had the same two caregivers for over a year.
May 16, 2019
I am a current client of this provider
They do a lot for me. Having them here makes me feel more secure when my family isn't here.
Everyone has been very good to me. They are very attentive and sociable.
April 23, 2019
I am a current client of this provider
They help him and they make him lunch when I am not around.
My husband loves the aides.
April 22, 2019
I am a current client of this provider
They can make our life easier when it comes to the finances and insurance.
They can improve the way they reimburse pay with long term health insurance. They leave it up to the individual parties to get the reimbursements instead of dealing with the insurance company.
March 25, 2019
I am a current client of this provider
They've allowed my loved one to continue to do what they want to do when they want to as their health has declined.
They are community based, and they seem to really care that the aides are a good fit. I like that if I have a problem, I can call and talk to the owner.
March 15, 2019
I am a past client of this provider
My sister and I were thrown into a very stress full situation due to an automobile accident are father was in.he was in the hospital and rehab center for over a month.between dealing with doctors,insurance companies,and other things neede to be taken care,it was extremely overwhelming at times.when it came time for dad to come home we had to get him home health care to help us out.after talking to a few agencies,we started to get a little frustrated.every consultation went pretty much the same,cost of service was pretty much the first thing discussed,and then was care was provided.we really didn't feel comfortable with any of them.then we had a consutation wit Greg Balbera from Right at Home Nassau Suffolk.from when we first met Greg and started to talk,he made us feel extremely comfortable.we talked about our situation.after we were done he explained everything his company offers in detail and the last thing that was discussed was money.needless to say we decided to use Right at Home Nassau Suffolk and it was the best decision we made.there was no long term commitment,everything that was offered to us was given to us,and the staff was OUTSTANDING!we had JoAnn and Doris as our home care aides and I can't say enough good things about them.they were extremely curtious and outgoing for my dads needs and care.i would highly recommend requesting them if you get service from Right at Home NassauSuffolk.
March 13, 2019
I am a past client of this provider
They assisted him with everyday tasks like getting dressed.
The people actually showed up when they were supposed to.
February 22, 2019
I am a past client of this provider
They needed to have aides who had more experience with the problems that they had.
They need to provide more competent caregivers.
Provider Response
Thank you for taking the time to share your thoughts. We take all feedback seriously and always welcome constructive criticism to inform us how we can provide better service. We offer on-going caregiver training and enlist our Fulltime RN to provide in the field training as we strive to always improve the quality of our care. We are always available and invite clients to call or reach out to our office for help.
February 20, 2019
I am a current client of this provider
I used them for two nights. They had little impact. I told one to go home because she was getting on my nerves. I wanted them to not sit, sleep, or snore while they were here.
I like the owner because he has come through when I have needed him.
February 19, 2019
I am a past client of this provider
My mother - who recently passed away- was cared for by the amazing care givers provided by Right At Home Plainview. Everyone- and i mean everyone who cared for my mother went above and beyond. It was a labor of love....and we are forever grateful that the last year of her life was made so much more comfortable and actually fun because of the wonderful care.
February 13, 2019
I am a current client of this provider
They've kept me clean and happy.
The care seems adequate.
January 31, 2019
I am a past client of this provider
Right at Home was terrific. In the beginning they were able to ramp up services with little notice and were able to accommodate anytime we needed a change to the schedule. No matter holidays or how short the notice.
The aides were great to my dad and he enjoyed their company. Rose, Tiffany and Vicki were standouts.
I highly recommend Right at Home.
December 26, 2018
I am a past client of this provider
I would like to thank Right at Home and all the Home Health Aides who provided assistance and compassionate care to my mother. I was so relieved to know that Mom had 24-hour care when she needed it most.
I became friendly with many of the Aides who helped me care for my Mom, especially Jenghee, Angele, Nadege, Tina, Marie and Mirlene.
It was gratifying to know that she did not spend a moment alone in the last few weeks that she was with us. Although family was with her most often, at times we could not always be there, but Right at Home made sure that she was never alone.
December 19, 2018
I am a current client of this provider
They help keep him out of the hospital at night, which makes the family members not worry so much.
They are fairly reliable and the staff is communicative with me.
November 30, 2018
I am a current client of this provider
They are very helpful. My husband cannot do a lot of things, and I have to go places, so I need them in my life.
I love my caregiver like my family. The caregivers that I have at night are wonderful.
November 28, 2018
I am a current client of this provider
They have helped my mom, and she is wonderful.
I would tell them that they are professional and very on top of things.
November 26, 2018
I am a current client of this provider
I'm being given the help that I need.
I know that I have someone to take care of me.
October 31, 2018
I am a past client of this provider
The care was very disruptive because there was not consistency. It caused lots of stress.
When we sat down to first hire Right at Home, we asked for certain caregivers and they did not provide them consistently.
Provider Response
Esther, I am sorry things worked out this way. When we found out you and Mom did not feel comfortable one of our caregivers, we were happy to provide a different aide. While it is totally understandable that these changes can be disruptive, sometimes they are needed. We are always available to talk about any issues that might arise and work closely with families and our care staff to make sure that we find someone who feels like one of the family.
October 26, 2018
I am a past client of this provider
They didn't really need to do much, they were just here to provide companionship.
They were pretty much always on time, they were efficient and generally did their jobs pretty well.
September 27, 2018
I am a current client of this provider
They have helped me with bathing, taking me to my doctor appointments, and they have made me feel safe at home.
I am happy with the aide and they are very responsive when I call the agency. I have had the same aide and I like the consistency.
September 21, 2018
I am a current client of this provider
They could have the consistency of the same caregiver.
I dislike that we don't get the same caregivers.
September 21, 2018
I am a current client of this provider
The caregivers I have are very good but it's an invasion to my home.
They really should have better back up when we need it. My caregiver had to leave one time and Right at Home didn't have anyone to cover.
July 31, 2018
I am a current client of this provider
Beyond taking exceptional care of my Dad (age 88, managing Parkinson's) three days each week, the team at Right At Home has provided my brother and me with an enduring peace of mind.
Their caretakers including Angele and Dwayne have been patient, observant, attentive, and creative. For example, Dwayne even figured out a way for my Dad to shoot a basketball into a regular-height hoop... he scored more than once! (Priceless smiles!) And Angele has a way of anticipating my Dad's needs and kindly offering help in ways that honor his dignity.
Best of all, Right At Home functions as a true and cohesive team. Our family has learned that we can count on their scheduling, billing, and leadership functions. This means a lot to me and my brother especially because it saves us time and stress. Their fine-tuned systems have resulted in detailed invoicing (making it easy for us to submit bills to our long-term care insurance company for prompt reimbursement). Their schedulers, including Tiffany have answered and returned our calls, even on weekends.
A very committed couple Gregg and Ilene (or Eileen) run this agency with both heart and head. It's clearly more than a business for them. You can feel a real sense of pride, caring, and giving back to the community in a way that is not so easy to find. The leaders of the agency roll up their sleeves and partner with you. Over the course of about 15 months (since around April 2017), Right At Home has consistently impressed both me and my brother. And we both live on the West Coast (coming in for visits every 6 weeks).
For any family on Long Island considering Right At Home Suffolk, I heartily recommend this agency. If your experience is anything like ours, they will treat your loved one(s) consistently with dignity, respect, creativity, and efficiency. And they'll treat you well too.
July 26, 2018
I am a past client of this provider
They could be more attentive and hands-on, and not sit at the table pulling their hair.
They needed to be more hands-on and be off the cells phones more. They did as little as they could.
Provider Response
Hello, thank you so much for reaching out and sharing this feedback with us. I’m sorry that you had a negative experience. This seems unusual compared to other family feedback. My name is Gregg Balbera, I am one of the owners of Right at Home, and we would like to speak with you to learn more regarding the comments raised in your review, which we take very seriously. Please me a call or email anytime so we may learn more about and further discuss your experience. We love what we do, consider it an honor to get to do it, and would like to learn directly from you about your personal experience. We look forward to connecting with you soon and wish you well until then.
July 18, 2018
I am a current client of this provider
I hire the agency to have services for my mom. It makes things easier for me.
They are very accommodating, very responsive to needs, and thoughtful of placement of home care professionals.
July 16, 2018
I am a current client of this provider
They help me know that my mother is safe and cared for.
They are very responsive to my mother's needs.
June 28, 2018
I am a past client of this provider
When my father took ill, Right at Home made a rough situation much easier. Maria, Edwige, Mirline,Dinara and Ruth were professional caring and went out of their way to make sure my father was comfortable, Praying with him singing to him and just having a conversation to keep his mind off his troubles. There was not a time i felt insecure leaving him with any of his aides they were truly great. They kept me well informed of what he ate, drank,how they positioned him and if he was in pain. I would not of been able to do it without the staff of Right at Home and I would recommend their care services to anyone looking to entrust their loved ones health and well being to a home care and assistance company. I wish to thank you for taking such good care of my dad. He loved you all and was grateful for all you did for him. Thank you.
June 20, 2018
I am a past client of this provider
There was one guy who hardly spoke any English and couldn't get his message across. They definitely need someone who can communicate.
There were some that were better than others. He had complaints about some. There were a few people that he did not like at all.
June 13, 2018
I am a current client of this provider
They make my life easier by doing some of the daily chores that I can no longer do.
Most of the time, the girls are really nice and they come in a timely fashion.
June 01, 2018
I am a past client of this provider
I am so glad that I contracted the services of Gregg and Eileen at Right At Home for my mother's care during her last weeks. They were very caring, professional and accommodating in expediting a schedule for her in a very short time frame. The Health Aides they provided were also very caring and professional enabling me to feel comfortable leaving mom at home with them so I could conduct my other responsibilities.
I could not had done that without their help.
I recommend them highly.
May 29, 2018
I am a past client of this provider
They were a big saver for me because my mom was discharged from the hospital bedridden. I have a bad shoulder so taking care of her was a big help for me.
All of the aides that came were very friendly and treated mom with a lot respect and dignity.
May 29, 2018
I am a past client of this provider
They helped me the most with cooking and helping me with the showers and general care to help me.
I would recommend them. They looked for the right person that matched with me. They wanted to know what I liked and who I am, so they matched them with me.
May 29, 2018
I am a past client of this provider
It was a big help for me. They helped him shower and with ambulating.
They were very friendly and professional, they came even in snow storms
May 18, 2018
I am a current client of this provider
They've been very helpful. They do what I need them to do and it has a large impact on my life.
They provide services with very nice and capable people.
April 28, 2018
I am a past client of this provider
The caregivers that they sent were very caring. It was very important for all of his children to have at least a day to ourselves and it was very good for all of us, but we needed more time then medicare gave us.
April 26, 2018
I am a current client of this provider
The home-help that I have is good. I don't think I could ask for anything better. He does everything I need. I need the services. They help me get washed and dressed and things like that.
April 18, 2018
I am a past client of this provider
Claudi and Keisha were very attentive to Dad and provided the assistance he needed to remain in his home as he wished.
April 13, 2018
I am a current client of this provider
They are professional, there is constant availability, including weekends, and they are easy to work with. They take care of my dad, and they contact me if there's going to be a change in coverage.
April 06, 2018
Other
Prudence took excellent care of my mom. She is caring and kind. She cooked and cleaned. The family loved her. I recommend her for any family.
March 25, 2018
I am a past client of this provider
If you need extra care for your loved one this is a very good company. I used their companion services for a few years up until the day Dad passed. The companions that were assigned to Dad were: Dwaine, Stephen, Folake, Seun, Michael & Jean. Dad really didn't like to be alone for any length of time so we had 2 shifts (12 hours each shift) otherwise he would be very anxious and frightened at times. They were able to lift his spirits. As his health declined these companions adapted accordingly and were wonderful at making sure Dad was very safe and comfortable..
March 23, 2018
I am a past client of this provider
They are good and patient with matching the right caregiver to the loved one. It is not immediate, but they get there quickly. They made my dad feel like he wasn't alone. He had an issue feeling lonely, and we couldn't always be there when he needed someone.
March 19, 2018
I am a current client of this provider
Right at Home's caregivers are good and the care is nice. The caregivers help with with dressing, cooking, and are good company.
February 21, 2018
I am a current client of this provider
There was a caregiver by the name of Shaundra that was constantly telling me that there were so many things that she didn't do which was pretty much a good part of her conversation. I could have done without Shaundra's interruption of how she absolutely doesn't like cats and would never clean the litter box which is a very personal thing. Apart from that she was alright. Most of the caregivers were really pleasant, and I have no complaints about them.
January 29, 2018
I am a current client of this provider
They take care of the administrative work fairly well. I can count on them when they say they are coming, and their communication is good.
October 24, 2017
I am a current client of this provider
I would recommend Right at Home because their caregivers show up and have been pretty dependable. Right at Home makes my life easier by being here and taking care of my wife, so I have time to do my own things.
October 19, 2017
I am a current client of this provider
It was important for me to know past experience of this aide to make sure she could handle all needs for multi-major illnesses. Tamara has gone above and beyond expectations with patient concerns, Med prep, food, Med appointments, timeliness, general healthcare knowledge. Each requirement was addressed for a perfect match.
October 18, 2017
I am a current client of this provider
I would tell someone to make sure they know what they want to do and also that Right at Home knows what they are looking for. Possible clients should set their standards. The services helped me a lot because I reached a point where I couldn't do it all by myself anymore. Right at Home changed my life in a moment.
October 13, 2017
I am a current client of this provider
I think Right at Home has been good and responsive. The aides they've sent have been nice, I've liked them, and they've been good with my father. My father is getting the one-on-one care he needs, and my mother is able to go do things without worry.
September 22, 2017
I am a current client of this provider
I would recommend Right at Home because my loved one, the general manager, is very informative and I think he is stand-up guy. Having Right at Home for my loved one really sets my mind at ease, knowing that he is taken care of.
September 22, 2017
I am a past client of this provider
It took a while for Right at Home to get the right caregiver for my loved one. The caregivers were only here four hours a day to give my wife a shower, get her dressed, and bring her down stairs for breakfast. I wish they could have accomplished those tasks without me being there, but I can't fault them for that because my wife had medical issues that she needed me home for.
August 25, 2017
I am a past client of this provider
I would refer Right at Home to others because of their timeliness, the hours of availability, and the quality of services provided. Right at Home sent caregivers to my loved one in assisted living, and I didn't have to worry about arranging that.
August 21, 2017
Other
For the past 18 months, my mother has received services from Right at Home daily healthcare aides. She was very pleased with the care she was given by Claudette, Doris, Johane, and Kim. I also met these ladies and can highly recommend them for their professional and personal qualities. Professionally, they are punctual, dependable, and extremely competent while performing their duties as a home health care provider for the elderly. Personally, they are pleasant and caring women who demonstrate sensitivity to the needs and concerns of their clients.
July 11, 2017
I am a past client of this provider
We recently used Right at Home Nassau Suffolk to help care for my Mom. Here are some short snippets regarding the wonderful caregiver's they provided:
GAIL: Gail is an outstanding companion aide. She is gentle and kind, but also very engaged. She got my mom to take walks, to participate in activities, and had great conversations with her. I recommend her with the greatest enthusiasm and confidence.
MARIE: Marie is an extraordinary companion aide. She is gentle and kind and sweet and provided my mother with the comfort she needed when she was struggling with illness. I recommend her with great enthusiasm and confidence.
LISETTE: Lisette is a terrific companion aide. She is gentle and kind and sweet and provided my mother with the comfort she needed when she was struggling with illness. I recommend her with great enthusiasm and confidence.
June 28, 2017
I am a past client of this provider
Katey took care of my mom for a couple of days during my father's wake and funeral. She provided excellent care and was attentive, engaged and anticipated my mom's needs. She made my mom and us children feel more relaxed during a difficult couple of days. I would recommend her without hesitation.
June 12, 2017
I am a current client of this provider
The team was always responsive, They made sure that my dad was well cared for and paid attention to detail.
March 21, 2017
I am a past client of this provider
I could not be more happy with Gregg and the staff of Right at Home.
We were in a desperate situation at an assisted living facility and they sent the most wonderful person (Allie) who was immediately incredibly protective of my dad. She knew exactly how to handle my dad and took excellent care of him.
We were very grateful for everything they and Allie did for us !
February 09, 2017
I am a current client of this provider
Right at Home has provided excellent, conscientious caregiving service for both of my parents during a time of critical need. For many months we maintained a regular schedule of day and evening shifts, and the caregivers -- especially our principal companions, Belis and Marie -- were reliable, cooperative and compassionate. I would not hesitate to engage Right at Home for any caregiving assignment.
September 08, 2016
I am a past client of this provider
What can I say, Right at Home provided my father the greatest care that anyone could ask for. Our health care aide, Narman, was truly an angle from heaven. She cared for my father right up to the time of his passing. Her compassion, her caring, her understand, her knowledge and her professionalism where beyond outstanding and comforting to our family. Right at Home surely made a difficult time in our lives easier and comforting.
May 10, 2016
Other
My mother-in-law is so pleased with Hope, her caregiver. Not only does she help her with her daily needs, but she is also a fabulous companion. I highly recommend Right at Home.
December 16, 2015
I am a past client of this provider
I was provided with an excellent home aide who was a big help toward my recovery.
November 25, 2015
I am a past client of this provider
I used Right at Home for about a month, and the staff was absolutely wonderful, compatible, and great. It’s a family-oriented business, and they were absolutely amazing. The scheduling was good; I worked overnight, so the accommodations to be able to talk to me at certain hours were actually wonderful. They were there when I needed them.
May 12, 2015
I am a past client of this provider
We did use Right at Home for one visit, but the gentleman who came was from Queens, and he said that he didn't think he could come unless it was at least eight hours. I haven't used anyone else yet as I am managing on my own, but at some point, I would probably call them back when I need them for more than eight hours, and I might also try some other agencies. I basically just need it for respite because I am the primary caretaker, and I need to get away every now and then, so that is the whole issue.
I had him for four hours; my original plan was to have him overnight. In some aspects, he seemed very good, while at other aspects, he seemed a little young and inexperienced, so we weren't 100 percent comfortable, but that was not the primary reason. He was OK being a man, but I don't know if my husband would have been that comfortable having him, and it was just a personal thing. But Right at Home was fine. I really have no complaints. It is just difficult to find the right fit.
Everything was on the up and up; there were really no problems. The only thing I would have liked -- which I didn't get -- was I had to sign a number of papers ,and I did not receive any copies, which I think it would have been nice for them to at least mail me some copies. I got no copies of any of the documents that I signed; that is my only complaint.
April 17, 2015
I am a past client of this provider
I had a wonderful experience with this company and the specific caregiver who came to my home. I needed someone to help after major back surgery. Both the company and caregiver were very professional, responsible, and respectful. I appreciated the occasional check-ins by the owner to make sure everything was going well. From the initial consultation to the final follow-up, everything was clear and organized. My caregiver was kind, friendly, sympathetic, and thoughtful. She anticipated what I needed before I even knew it. She was trustworthy, honest, and reliable, and worked hard while she was here. She went above and beyond to be helpful. I didn't want to see her go! I very highly recommend this company!
January 07, 2015
Other
My mother, Dorothy, has been under the care of Right at Home since she had a stroke 2 months ago. Moms dearest wish was to come home. Until my brother could move cross country, back to moms house, she has been at an Assisted Living Facility with 24/7 aides.
The aides and owner Gregg Balberra have been terrific. The aides have shown compassion and commitment beyond my expectation. I must mention Janeth, Shantel, Josephine, Natasha and Tiffany. They are professional and dedicated. Although Mom has had memory issues, she has specifically told me of her appreciation for the wonderful care. Gregg has done a great job of matching aides to mom's needs and personality. I highly recommend Right at Home Nassau Suffolk!
November 05, 2014
I am a past client of this provider
My family was referred to Right at Home in Plainview, NY when my mother was in an assisted living community. Her health had declined and it became necessary for her to have a caretaker around the clock. Gregg and Eileen had a caretaker in place that very first day. My mother was also under hospice care, who covered 20 hours a week. There were days that the hospice caretaker did not show up for mom. But with a phone call to Right at Home, they always came through to have someone there ASAP. As mom’s health declined and her needs were re-evaluated, Right at Home always adjusted their care-giving to accommodate those spiraling needs. Gregg was there every time there was a new caregiver. He made sure he was there to introduce them to mom. Much care was also given to match the caregiver’s personality to moms. It is evident how compassionate Gregg and Eileen are, not only to the person they are caring for, but the family members as well. I knew Mom felt she was being well taken care of by their caretakers because in her last days, she thanked us for taking such good care of her. That is a testimony to Right at Home. I highly recommend Right at Home Nassau Suffolk to anyone who is put in this type of situation. My family and I were able to sleep at night knowing that we made the right decision to allow Gregg and Eileen to place responsible, compassionate, caring people with mom.
September 26, 2014
I am a past client of this provider
I can't say enough about the wonderful aides that Gregg and Eileen B. provided us to care for my Mom who was suffering from end stage dementia. Not only did I see how caring they were but family members of other residents in the AL (dementia unit) would make a point of telling me how lucky we were to have aides who cared so much for my Mom.
Gregg and Eileen are compassionate and caring people who, since March of 2014, helped us give my Mom the best possible care, especially in her final days.
I especially liked that we consistently had the same lovely aides caring for mom and that on very short notice Gregg and Eileen could arrange additional coverage when we needed it.
I strongly recommend Right at Home.
January 23, 2014
I am a past client of this provider
Gregg was there for us at the right time. He and his help were all terrific can't thank them enough!
About Right at Home Nassau Suffolk County
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
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