Hometeam

Offers In-Home Care

28 Reviews
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Hometeam (800) 973-1841
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Reviews of Hometeam

28 Reviews Write a review

Home Care Reviews for Hometeam

March 08, 2018

By Phyllis R_4

I am a past client of this provider

They tried really hard to assess the situation, and the home aide was very kind and skilled. We developed a good rapport with the company. They were understanding when I had a cancel the services. The services were short lived, but they provided care and attention to my loved one and his condition.

March 08, 2018

By Irma D_1

I am a current client of this provider

We really didn't have Hometeam for long, but the specialization geared towards the patients is very helpful. The note bad that they provided where they could log my aunt's issues, which wound up in the company and they documented the information, so if I had any questions it was documented. The personalization and one-on-one assistance was helpful.

February 08, 2018

By Sakinah M

I am a current client of this provider

It's been a year now since we've had a caregiver in our home, and it's all been smooth. They all know what to do. We've been blessed with good relationships. With the supervisors and the other people they have at the office, if I ever have any questions or issues, they never left me by myself to solve them. They've helped me through things, and everything has worked out perfectly. One time a girl called out at the last minute, and Hometeam called me right away to let me know the caregiver couldn't come, so they let me know who they were sending instead. They've always been on point with communication, never once have I had any issues with that. I want to keep them all to myself. They make sure that we receive professional care at all times.

January 12, 2018

By Jonathan W_1

I am a current client of this provider

They are disorganized because I have trouble getting timely callbacks and things take a long time to get done. There is also a lot of turnover so it is hard to find someone who is familiar with our case. We have trouble getting things accomplished and call backs from the agency in general.

January 08, 2018

By Jonathan M_1

I am a current client of this provider

Home-team seems to be very tech savvy, but they lack personal communication. I would like them to work on that. I like how they send lots of detailed reports about the daily services. They are very accountable. The impact of the company is tremendous. They provide us with really good aides that are kind and reasonable people.

January 08, 2018

By Judy R_3

I am a current client of this provider

The nurse comes out every three months to assess my mother. The caregiver comes regularly, and on time. They provide care for my mother.

January 08, 2018

By Marty B_1

I am a current client of this provider

They have very conscientious workers and care for my mother and pay attention to the particular needs of the individual. They are very gentle and understanding. They see that the individual makes sure to take the medicine.

October 29, 2017

By VeryDisappointing

I am a current client of this provider

Just started with Hometeam after speaking with their wonderful intake people over the phone. Was very excited to begin with an agency that assured me they had high quality aides that they trained and did thorough background checks on. One of the reasons we left our old agency was due to the turnover of aides. During the first week with Hometeam, we had 3 different aides for a 20 hour work week. The original "permanent aide" was no longer available. Then another permanent aide began to help my mother. After two days, she was already trying to sell my mother "$80 face creams, asked for money for food that she did not buy, ate more food than the person she was caring for, and didnt even cook.! The agency sounds better on the phone and is unable to deliver what they promise.

October 13, 2017

By GVLee

I am a current client of this provider

Is there any way to give them a NEGATIVE rating!? We started on 7/15 and there has not been ONE WEEKEND SINCE THEN where there has NOT been SERIOUS ISSUES! My step-father is paralyzed on the left side; meaning NO function (sight, hearing, mobility, etc.). He is 5'8" so we ask that the aide not be too short and that they bring a change of clothes due to his bedsore issues. These are the only two things we ask. Hometeam sent over 3 people to our apartment to "assess" the patient. During the 2 hours they were there, the nurse spent all her time talking to the aide we were trying to replace and NOT talking to or looking at the patient himself. From the beginning, we were sent an aide that made inappropriate remarks, aides that were coming off of 24 to 48-hour jobs so that they were too exhausted to come back after the first day of work. EVERY Sunday morning around 7am we'd get a call from Jovanna or Jose to tell us that the aide wasn't coming back. Every weekend. We ask them to send us someone, and we got no return calls. They leave their shifts and pass the issue to the next person. There is NO COMMUNICATION within the company. They don't answer the phones, not even for their aides that need help. They don't return phone calls. I also did find out that the first nurse had told the past aides that the "patient has 50 mobility on the right side and 25% mobility on the left side and is able to stand"?! They had a second nurse come to our place to reevaluate him and they still can't get their act together. They think that they can just pass you along and that you'll just take whatever you can get. Our case is a 12-hour case and it is too much to expect someone to do 3 12-hour shifts after coming off of a 24-48-hour case. The other issue is that these aides were coming straight from the other cases (or so we were told) and they never brought any food. So now, I'm cooking for and feeding all these aides and they're too tired to come back. Where does this leave me and the patient??? This goes on for some time and then I found out that I had to work on the weekend. I have been fired from past weekend jobs in the past due to issues with aides so when I was told I was going to get another chance to work I tried to make sure that nothing would go wrong. For a month before my job this past weekend (10/5-8) I specifically asked Hometeam to let us have a specific aide (Samantha) just for that weekend so that I wouldn't have to worry about a safety issue. Yes, they have sent us aides that have dropped him and caused my mother to hurt her hip and leg (that we still haven't been able to take care of because we still haven't had a weekend free to get her to a doctor), etc. We were told that they would work on it and I even have texts and emails saying that they were working on this. They totally lead us to believe that this would be in place because NOT ONCE DID THEY TELL US NO. NOT ONCE DID THEY SAY THAT THIS WOULD NOT BE POSSIBLE. The weekend before I had to work (10/1-3) they sent us a new aide that they said would be our new permanent aide. After working with her, she is a new aide and was still very shaky so we all agreed that we would work with her again from THIS weekend (10/14-16) when I was back home and we didn't have to worry about safety issues. They even agreed to send us Samantha to work with her for a day the week of 10/1-3 so that she got a better feel for what she needed to do. Of course, this was a mess. Long story short, it took the full week of confronting people. Literally lying to me while I am texting and emailing with the people they are lying to me about. I finally got it fixed at 4:54pm on Friday (10/5). This weekend; according to them, we're supposed to have the aide from 2 weeks ago as the permanent aide. I called to check. That aide is NOT in the system for this coming weekend or any weekend. THERE IS NO AIDE IN THE SCHEDULE! DO NOT USE THIS AGENCY. THEY SIGN YOU, THEN CHEW YOU UP AND SPIT YOU OUT. THEY DON'T GIVE A CRAP ABOUT YOU, YOUR LOVED ONES OR THE ELDERLY!!!

November 01, 2016

By Bobbie306374

I am a current client of this provider

We’ve used Hometeam for over a month now. They’re very good. My mom is happy with them, and they help her no less. We have them there for 24 hours a day. She’s gaining strength, and they want to try to cut down the number of hours. They’re very friendly, very pleasant, and very open. They send reports several times a day as to what’s been going on.

September 07, 2015

By Rosina2

I am a current client of this provider

We have an in-home caregiver from Hometeam for my mother. So far, it has been good. She is doing what she has to do. She is cooking, giving my mother a shower, and basic stuff where my mother needs help.

July 09, 2014

By JuanPablo5420

I am a current client of this provider

They are so polite, and found us a caregiver within minutes, and the caregiver was fantastic! Ive talked to so many other agencies, but careguardian is highly responsive, and they sent my dad a wonderful companion.

March 02, 2014

By shahaa

I am a past client of this provider

CareGuardian was tremendously helpful in my search for someone to take care of my mom. They were very fast and reliable, and the caregiver was incredible. Thanks so much!

February 27, 2014

By suprmuslim

I interviewed this provider

Great responsiveness and customer service by the team at Care Guardian. Definitely looking forward to another interaction.

February 27, 2014

By Piter

Other

Very responsive. I highly recommend them.

February 27, 2014

By wendy415

I am a current client of this provider

CareGuardian staff really cares. They do their best to ensure their patients are taken care of. I can't say enough good things.

February 27, 2014

By unwise

I am a current client of this provider

They were quick to respond and took the time to understand my situation and what I was going through.

February 27, 2014

By arshadgc

I interviewed this provider

This company is extraordinarily professional and easy to work with.

December 12, 2013

By mswhilson

I am a current client of this provider

Thanks to J. Bruno I was able to find the home health care agency I needed. His service was prompt and just a call away from finding the agency to fit my required needs.

November 27, 2013

By Debbie_C

I interviewed this provider

Very helpful on the phone. Followed up well, and took the time to understand my situation
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About Hometeam

Hometeam is creating a new kind of home care experience through better caregiving, dedicated support, and complete transparency.


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