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Genesa Home Care & Companionship Agency

392 Albany Ave, Kingston, NY 12401

(800) 558-0653

Verified Partner

4

(6 reviews)

Offers Home Care

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Reviews of Genesa Home Care & Companionship Agency in Kingston, New York

4

(6 reviews)

    TimP

    5

    May 26, 2023

    I am a past client of this provider

    We are former clients of Genessa Home Care. My brother, and I could not be happier with the services provided by Genessa. After our father died we were in a very difficult situation, trying to care for a mother, but Genessa was very accommodating to us. The providers that we worked with were amazing. It’s so nice to work with people that you can trust especially in this vulnerable time of life.

    Constant123

    5

    January 12, 2023

    I am a past client of this provider

    I am so thankful for this company! They started to care for my mother and completely changed our lives. They reduced our stress by taking over scheduling and payroll. They took great care of my mother, and she began to gain strength after being in rehab. They provided supervision, so I was able to feel comfortable going back to work.

    tomuzu

    1

    June 15, 2022

    I am a past client of this provider

    Terrible aids. Irresponsible and ignorant to patients needs. They do jot display active duty, instead lounge around as if off duty. Have let patients fall numerous times and handled roughly. Place cameras in home and check on a regular bases to make sure your loved one is taken care of properly and with respect.

    ReviewerRD12302020h

    3

    January 25, 2021

    I am a past client of this provider

    We worked with Genesa Home Care for about a week, but my dad passed last Tuesday. They were lovely, and they're a big help to us. With the agency in general, it took a couple of days until I was able to get hold of someone to have someone come out here. I actually called thinking there's no way they're going to come out this far because I've never known anyone in this area that was able to get home care help from a company like that. They promised to get someone out here and it took longer than I thought. I had two different instances where people said that they would call me and they did not. Finally, the woman in charge called me and apologized, and then they sent out a woman, and she was wonderful and very helpful to us. She wasn't here on Tuesday the day my father died because her cousin was having a seizure and she was in the hospital. With that happening, I expected a call from Genesa and I never got it. But like I said, it worked out beautifully because it was just my family and my dad. We were able to be with him until the end without anybody else in the home. At that point, it was not a problem that the caregiver wasn't there. I called Genesa and told them we didn't need our home care aide anymore because Dad had died, but I haven't heard from them back yet. I was surprised I haven't heard from them. My dad had dementia, so there were things that he was doing that we always had to keep an eye on. The caregiver sat with him and fed him, but he didn't eat a lot. She moved him, and she walked him to the bathroom. She just knew what he kind of wanted. It wasn't a lot, but I always had my face on the phone because we had a camera in the room, so I could always be right there. It was nice to have someone there that could keep an eye on my dad. She was here Tuesday through Friday for almost eight hours. We just needed a break and that was really helpful. She actually came Sunday morning only for a couple of hours, so I can go to church. The caregiver was really good and attentive to whatever his needs were. She has been doing this since she was 16, and she's 40, so I felt like she was very knowledgeable. Hospice came in Monday morning, and she was part of that discussion with them, so she was able to give them some answers to their questions. If people could not find private care, I would recommend Genesa Home Care. But for the company end of it, I wasn't really impressed because nobody has gotten back to me. The individual who took care of my father was a blessing, but the company overall, I have questions about.

    Sara

    5

    May 26, 2020

    I am a current client of this provider

    We're using Genesa Home Care & Companionship Agency. The aides are upbeat, hardworking, and very good. They're sticking to schedule. They're doing a lot of things. My father has had a very positive response to them. They're very responsive. If we have question or we need something or something might not be going alright, we'll contact them and they address it immediately if it needs to be addressed.

    Provider Response

    Hello Sara, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—we love working with your dad and the family! We count ourselves lucky for clients like you. our staff will definitely be happy to read what you wrote.

    Harry805326

    5

    January 14, 2017

    I am a current client of this provider

    We hired Genesa Home Care for my dad. They are very attentive, very caring, and keep my father occupied by doing activities with him. They also help around the house with my mom. Their scheduling is excellent. They have coverage in the event the primary caregiver cannot make it and always have a back-up, so there is never any missed time. The primary caregiver is very punctual. The billing is standard every two weeks. The caregivers are very polite, carry on good conversation, very good, and down-to-earth. I will highly recommend them to anyone.

    Provider Response

    Hello Harry805326, Thank you for the wonderful review! The team here at Genesa Home Care is thrilled to hear such good feedback. We work really hard to offer the best to all of clients, so we are happy to hear from you!

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    Services and Amenities of Genesa Home Care & Companionship Agency in Kingston, New York

    Rates

    • Hourly Rate: $21.95 / hour
    • Live In Rate: $220.0/ day

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • In Home Health

    About Genesa Home Care & Companionship Agency in Kingston, New York

    Genesa Home Care is a well-established and highly respected independent non-medical home care provider. We are devoted to providing the highest-quality care for people in the comfort of their own homes. We offer trusted home care services at reasonable rate and a wide range of one-to-one services tailor made to the needs of the individual - and home visits can be from an hour a day up to 24 -7 care that includes weekends and holidays.

    Our services are flexible to the needs of each client. These can include personal care such as supervise with bathing, dressing and eating; help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

    We operate through a national network of locally owned and operated office - each of our caregiver has an in-depth understanding of the immediate area, its amenities and what's available for older people in their community. So you can depend on Genesa Home Care to provide the very best advice based on your family needs, your locality and your unique requirements.

    Through regular meetings with all parties concerned, we provide ongoing care programs that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.

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