Pricing not available
1st Premier Home Care - Albuquerque Albuquerque, NM
4411 McLeod Rd NE, Suite G, Albuquerque, NM 87109
4.36
(11 reviews)
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Reviews of 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico
4.36
(11 reviews)
Mr. Religion
1
|
October 28, 2020
During my time with this company, I had to do more work trying to get them to show up and stick to a schedule than I even got help for. They were supposed to come 14 hours a week and on the time clock in on my phone and then out on my phone. They would skip clock out at some times if they even sent me someone. I got a transfer about two months ago after 3 or 4 formal reports against them and their poor treatment of me, the lack of consistency or caregivers showing up period, and other issues dealing with how they were supposed to help that many did not want to do. The staff showed up late and left early most of the time. The interaction with the caregivers that did show up was very strange, many I had to report afterward for issues like, not wanting to clean, not wanting to go in the store, simple things they were being paid by my insurance to do. The agency was almost the opposite of responsive to my request almost as if they would push back even more or ignore me out of spite when I would bring up issues. This is my review and I would give them 0 stars if possible, I am still looking for a new company because of how poor they left things. Makes me sad but many people try to get over on me as a disabled individual
MG4411
5
|
May 17, 2018
My mother is very pleased with the services. She was hesitant to receive help but the caregiver sent by 1st Premier Home Care was sensitive to her apprehension and slowly earned her trust. Now, she looks forward to her home care visits and has asked for her caregiver to come one more day a week. It's been a positive experience for both mom and me, and now I don't worry about her so much.
Mona31244
5
|
May 12, 2018
My condition is getting worse and they keep adjusting my schedule to help me out. Many thanks.
SusanLoredo
5
|
October 6, 2016
I've been a client of 1st Premier Home Care since Dec. 2015. I have been very pleased with my caregiver. She is well trained and caring and does a good job anticipating my needs. I've not had to call the office very often, but when I have, they are always professional and answer all of my questions. I am so happy to have found them.
Mona R
5
|
March 23, 2016
I have been a client since June 2015 and am very pleased. Dave is so caring and he sent me a wonderful caregiver named Jane. She makes me breakfast and keeps my house clean and laundry done up. I'm happy I found them and recommend them if you need home care help.
Anonymous120171850
2
|
February 21, 2016
I’m not satisfied 1st Premier Home Care. I need somebody who can send the same person every day and they don’t. It’s just sad. They don’t send the same person every week, which I don’t like. I don’t know whether other companies do that or not, but this is the only one I’ve ever ran across, so I really don’t know how it works. The caregivers are OK. I’ve had so many since I started that it’s kind of difficult to say. Some of them are just kids and they don’t understand, and I’m an old lady. The girls are friendly and nice, except that some of them don’t understand. My insurance policy covers very little; therefore, it’s not all their fault.
Provider Response
Dear Client, Thank you so much for taking the time to write a review regarding our services. We are extremely disappointed to hear that you are not completely satisfied with our company. 1st Premier Home Care is dedicated to providing compassionate, consistent and high quality home care services to all of our clients. I would love to have an opportunity to improve our rating and to address your concerns. Please call me at 505-271-2120 and I would be happy to personally assist you to ensure your total satisfaction. It is our policy to listen to our clients and to make improvements whenever necessary to provide a positive and successful home care experience. Thank you for the opportunity and I look forward to hearing from you soon. Dave Kaminski, Agency Owner, 1st Premier Home Care
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Services and Amenities of 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico
Languages
- Spanish
Rates
- Hourly Rate: $18.50/hour
Agency Type
- Full Service Agency
About 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico
Welcome to 1st Premier Home Care! We are locally a owned and operated home care agency with over 27-years of experience. We are committed to providing our clients with dependable, professional and respectful care. Because we have provided care to our own aging parents and grandparents, we bring a sense of empathy, understanding and compassion when caring for you or your family member. Our caregivers are fully trained, bonded and insured and can provide in-home assistance from 3 to 24 hours per day. We offer the following services: housekeeping, meal preparation, medication reminders, errands/incidental transportation, laundry, personal care services, dementia and Alzheimer's care, daily phone check-in, pet care, outings and companionship.
We are licensed by the NM Department of Health and have an A+ rating with the Better Business Bureau. We offer very competitive rates and accept most long-term care insurance plans. Please call us to schedule a no obligation, complimentary home consultation. We look forward to serving you!
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