BrightStar Care West St. Louis County

Offers Home Care

43 Reviews
Call (800) 973-1841
BrightStar Care West St. Louis County (800) 973-1841
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Reviews of BrightStar Care West St. Louis County

43 Reviews Write a review

Home Care Reviews for BrightStar Care West St. Louis County

February 07, 2019

By Linda F_4

I am a past client of this provider

The workers themselves struggled following and reading directions. They couldn't fill the time with workers. They were always having to bring in new people we had to train and then never see them again. It was taking a huge amount of time and money for mom and it wasn't what we were told it would be. Under a new, different manager, things started going downhill.

January 15, 2019

By Mary M_33

I am a past client of this provider

He enjoyed them coming. They were hired because he was wheelchair bound. They cared for his personal needs with hygiene. Some of their people were not trained well. They could send more qualified people that can empty a catheter bag

January 10, 2019

By Kenecia A

I am a current client of this provider

The nurses have been able to help me out. The experience that I have had with the nurse, has not been a good one.

December 11, 2018

By Bryan F_1

I am a past client of this provider

They explained everything they were doing. They were on time and courteous.

December 04, 2018

By Anna "Dolly" B

I am a current client of this provider

They take good care of me. The attention is good and they are very dependable. They call and let me know if things are going to change.

November 29, 2018

By Lois C_6

I am a current client of this provider

I could not get along without them right now. They anticipate the problems and my needs. They could all be required to wear a name badge.

October 24, 2018

By Emily F

I am a current client of this provider

She is able to get my IV in very easily. The nurse is very conscientious and kind. She does a good job.

October 23, 2018

By Rose J_1

I am a current client of this provider

The two caregivers cared about what they were doing and they cared about my husband. I could trust them in my house. They need to be kinder to the caregivers and pay them more. They need better scheduling and communication.

September 30, 2018

By Lenore D

I am a current client of this provider

They could interact more with us at home in more of a sitting pace. They could keep her more engaged in activities and not be going out but still being more active. I would tell them about the reliability of them.

September 12, 2018

By Ronnie B_1

I am a current client of this provider

They've helped me out tremendously. They help me with my daily needs. They are very professional and have been very helpful.

August 29, 2018

By Sam S_4

I am a past client of this provider

I didn't have to go to my dad's house every day to take care of him. They took care of my dad for almost two years.

August 07, 2018

By Joanne R

I am a current client of this provider

Her just being here is a help because she is available and very trustworthy. I am very impressed with the lady who comes here. She is always on time, she is very helpful, and she is like a friend now.

July 18, 2018

By Joy _1

I am a past client of this provider

They helped the most by showing quick response. They were very responsive and they have a high-caliber staff.

June 19, 2018

By Lori F

I am a current client of this provider

On the second visit, they should not have had a second caregiver come along. They should not have charged me for six hours when I didn't use over four hours. They need to have better employees.

June 19, 2018

By Tiffiny B

I am a current client of this provider

It's time consuming, but it's nothing against the company. When the nurse came, she called BrightStar Care and kept getting put on hold. It pushed the treatment back by an hour. I like the nurse, she is very friendly.

May 16, 2018

By Peter D

I am a current client of this provider

I had a stroke, so they've helped me with my shower, helped me to get dressed, and helped to prepare my food in the morning. I think the people they provide are very friendly. We get along with them well.

May 15, 2018

By Alice M_11

I am a current client of this provider

It allows me to get out of the house for respite and a sanity check. The current caregiver is excellent with my mom.

April 11, 2018

By Anonymous

I am a past client of this provider

They had pretty good caregivers. There was one caregiver I liked in particular. They couldn't supply me with some of the people I wanted sometimes. They were supposed to make it easier on me, which they sometimes did and sometimes didn't.

March 23, 2018

By Kim K

I am a current client of this provider

BrightStar Care is very courteous and professional, and they work with me. They help me and they take care of him.

March 21, 2018

By Heather H

I am a current client of this provider

I'd like it if the office staff could give me a phone call so that I could get a follow-up before the caregiver is coming. If they could call me the night before an appointment when the caregiver is coming, I would like that. It's convenient to be at home during the process of my infusion.

March 14, 2018

By Betty W

I am a past client of this provider

They were always on time. If there was a problem, I called in, and they came up with a solution. The service made it easier. I could go to the beauty shop and play cards with my girlfriends. It got me out of the house. I felt like he was safe with them. He has dementia.

March 07, 2018

By Trisha E

I am a current client of this provider

To be honest, the nurse who accesses my port has made lots of mistakes, and I am not very happy with it. There has been multiple occasions where she has had to poke me multiple times with the port. They have made my life easier by having some one to access my port once a week, though.

January 11, 2018

By Rose O

I am a past client of this provider

They have professional caregivers that came to my parents' home. Having people in the home on a consistent schedule was really helpful for me.

January 10, 2018

By Betty

I am a current client of this provider

The people that have come to my home have been very nice and very helpful. There's almost nothing they don't do for me. They do laundry, help me with the bath, and take me to the doctor's.

December 05, 2017

By Milton T

I am a current client of this provider

BrightStar Care impressed me because they've been very consistent in their service, take care of problems that arise promptly, and they've provided us an excellent caregiver. BrightStar Care tries to meet all of my needs. I have a very good caregiver because she is very reliable and this provides me an opportunity to get things done I need to. The caregiver is a great help to my loved one.

December 05, 2017

By Kelly H

I am a current client of this provider

BrightStar Care has very caring caregivers. Life is easier because BrightStar Care explained everything completely, and if I have any questions, they can help answer anything.

November 03, 2017

By Audrey S_2

I am a current client of this provider

I would tell a friend that BrightStar Care tries to please me and what I want the caregivers to do. I feel that life would be easier if BrightStar Care sent the same caregiver every time. It's hard to break someone in every day.

October 23, 2017

By Bryan F_2

I am a past client of this provider

BrightStar Care was easy and quick to set up. BrightStar Care helped the most with light personal care for my loved one.

October 11, 2017

By Lynn O_2

I am a current client of this provider

BrightStar Care has made life easier because my loved one is taken care of so I do not have to worry about him.

September 12, 2017

By Stacey V

I am a current client of this provider

All my caregivers are pleasant and a pleasure work with. BrightStar Care makes it easy, convenient, and flexible when working with child.

September 12, 2017

By Earl M_1

I am a current client of this provider

I would recommend BrightStar Care because they are fairly reliable, but there are a few issues within the industry. BrightStar Care seems to be the most reliable among other agencies, the caregivers are friendly. Having BrightStar Care has really made life easier because it allows me to leave and do what I need to do. It is nice having someone who is competent staying with my father while I am gone.

August 23, 2017

By Angela G_1

I am a past client of this provider

We have already recommended BrightStar Care to other people! BrightStar Care was able to stay in my parents' home for a year longer than we had anticipated!

August 11, 2017

By Sam S_2

I am a past client of this provider

BrightStar Care has great caregivers. BrightStar Care helped the client with cleaning, fixing meals, and twice a day they would go on walks.

July 27, 2017

By Linda E_3

I am a current client of this provider

BrightStar Care stayed in contact with me through the whole time, and the nurse was really good that they gave me. BrightStar Care was able to help me out with anything that I needed.

July 26, 2017

By Kercelia G

I am a current client of this provider

BrightStar Care has some nice employees that work for them. I have no complaints. The services help me most definitely.
See all Home Care reviews (43) See fewer reviews

About BrightStar Care West St. Louis County

BrightStar Care West St. Louis County is an in-home care provider serving Creve Coeur, Missouri and the surrounding area. BrightStar Care West St. Louis County offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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