BrightStar Care South Minneapolis Metro / Burnsville

They give me the infusions at home. I like that it is convenient.

It really changes the way I live my life. I like that they have good communication.

The most helpful part of the services was all of it. The agency was very accommodating on short notice and the care that my husband received was excellent.

Without my glasses, my eyesight is not good so they help me with my showers. The caregivers are on time.

I like having to be able to have a nurse come to the house instead of having to go to the clinic. Our nurse is fabulous. She sits and chats with the client and works around our schedule.

They are on time. They go over and above what I ask them to do and they are always available for any inside or outside chores that I need done.

They could be more reliable and send more professional helpers. They are not meeting my expectations by any means. They need to improve the quality of the staff, their availability, and office manager. They send out schedules then change it. They send me uncaring people for the most part. I have had 2 great caregivers but both of them are unavailable to me.

The caregiver helps with showering, laundry, and keeping mom company. The match they found for my mother was an excellent match.

They were great with the post op care. The staffing is very helpful.

I like that it's convenient to have them come to my home. All of the nurse's have been very nice and competent.

BrightStar Care has helped the most in solving my problem I had with my left leg. I like that BrightStar Care is personable, friendly, and helpful.

I question the benefits of my medication so I would like information about the usefulness about the medication. They need to return my calls.

They could encourage him to walk a little bit more. They need to improve the time of day they arrive. They arrive on the right day, but sometimes it is 10 and sometimes it's closer to 11.

They give me companionship which I need. I like the companion that I have at this time which is nice.

The most helpful is that they help me stay on task. Otherwise I'm all over the place. They are always accommodating.

I enjoyed the people that did come out here and their conversations. It was nice to converse with them. Sometimes it gets lonely. I would like to see consistency improved. It seems like there was always something going on so they couldn't make the appointment or my caregivers couldn't make it or something like that.

They help by getting me moved into my new place. They always follow through on what they say they will do. If they say they will be here at 10 o'clock they are here at 10 o'clock.

They have made my life easier, and my legs are much better because of them. They have been prompt, and I like the provider that comes.

They could show up which would be more helpful to him because they sometimes just don't show up. I have a couple of employees who have been coming on a long-term basis.

They kept the same staff and sent a caregiver that was absolutely great. All of them were very good. They kept the same time with him the whole time he needed them.

I don't think they could have made my life easier. They were very easy to work with.

They do light housekeeping for us and make meals at lunch. I've had some problems with the aides that have come to my home. Some aides don't even show up. They do the things the way they want to and not the way I ask. They used too much supplies, and I asked them to slow down.

The most helpful is that they do a good job of wrapping my wounds. The woman that comes to see me is very good and very efficient.

They made his life easier by playing cards with him, and he loved that. They were good at entertaining him, and they helped him exercise and walk. I liked that they were very prompt, dependable, and caring.

When I went out of town, everything was good while I was gone. I told my support group about BrightStar Care and how great they are.

I think the services will help more in the future. I have been declining, so I am sure they will help me stay at home. They do whatever I want and need.

They provide a social component for my grandfather. The first time we used them, we got a female caregiver, but we would have liked a male. They could have asked about our preferences beforehand.

I don't have complaints, but nobody is perfect. The nurse was over the other day. So far, it has been really great. The other day, my caregiver was late, but he called to let me know.

We do a morning routine. They help with bowel movements, range of motion, and preparation for the day. They're responsible, and they do what they say they'll do and follow up. I have a good person.

It allows us to function as a family while still getting treatments in our home. It is really individualized. We have a standard routine and schedule, so we know the people who are coming into our home.

She is efficient, and I don't have to tell her what to do because she knows what to do. I love my caretaker because she is wonderful. My caretaker is kind, friendly, and is a sweetheart.

They give me a break, and I know that my significant other is in good hands. They have a very nice relationship. They're very well run and professional. They're very competent and easy to work with.

They could have had better and more direct communication with me when the caregivers couldn't come. I liked that their caregivers seemed to be well trained.

They clean the house and do some of my chores. They let you know if someone isn't going to be there or is going to be late.

The woman who comes is just excellent, and she takes my husband out. He always has a good time. The quarterly visits are not necessary in my case. There have been some problems with them getting the billing info from the insurance company.

I've had problems with getting around, so they help me with getting out. They're on time, and they very adequate with the work that they do.

They change my clothing. I need help because I have a bad back. They help a lot with my socks and in the shower. I think they are responsible and good people. They know what they are doing.

The caregiver talks to my loved one and makes sure they have their lunch. The caregiver does a beautiful job. It's nice to have someone here to do things that I can't do. We adore the caregiver who comes and my loved one likes them, which is a big deal. We went through a lot of people to find our caregiver. The people I deal with are wonderful.

They don't make much of an impact. They bathe him, clean his bathroom, and bedroom. They help with laundry and change his bedding. They also do light housekeeping. They are always on time and do what they're supposed to do.

I just needed someone to help with medication reminder and just be there for her and help if needed. I was really happy with the nurse that we had, but I was very disappointed in the organization of the office and their communication.

They appeared and did what they were supposed to do and were courteous. I could get away. They were really good, but we didn't have them for long. They were on time, courteous, and efficient.

The caregiver needs to do a little bit more around the house. When I call in to make arrangements, they are professional.

I was laid up for three weeks, and I didn't have to worry a bit about Don. He was well-taken care of. It was not bad at all, compared to what it could have been. I like the nurse that comes over here. She is sharp and she is completely dependable with medication. My husband had another helper while I was in the hospital, and she was just wonderful to him. She got him out walking.

They help me most by allowing me a break from my son's care. I don't have to worry about him while they are there with him. I can get a sitter in 24-hour notice or emergency support. I love that I don't have to pay them each time they leave.

I think my loved one would have liked more conversation during the care. It's hard to say, since some of the people were okay in what they did. They were not always sure in their care for the patient.

It helps by relieving me of doing the house care and it makes it so that I can devote my time to him. They are reliable and I am more than satisfied with who they send me.

It made life easier because I don't have to worry about them as much. The CNA's are really good and it's easy to talk to the nurse when I have questions.

They picked up the days that hospice couldn't come, and that helped in that I didn't have to bear the whole burden. It was an extra helping hand when we needed it.

They were unable to schedule the caregivers they promised. They wasted a lot of my time on intake and then were unable to provide the caregivers. And about half of the caregivers were grossly unqualified. The schedulers sucked and communication was terrible. It made the situation worse. It caused a lot of confusion and fear.

I like the caregiver that I have. She is absolutely amazing with me. I cannot stress it enough of how wonderful she is. The services make my life easier because I get help with so many things that I struggle with.

I would recommend this location of BrightStar Care because they are much better than my old location. They are much better at communicating. The services provided by BrightStar Care are very good and make my life better because my substitute caregiver will do anything I ask her to do.

We've had really good service from BrightStar Care. We don't have daily contact with the caregiver, but when she comes, it's a big impact. She cleans, does my loved one's shower, and does the laundry.

When I first contacted the office, BrightStar Care came out and was wonderful. However, I contacted them again and it took a month for someone to come out and help my mom. I called the office to reschedule and it was 3 weeks until they got anyone out there. It was completely unacceptable. I waited to see how long it was going to take, and finally I called the manager wanting to cancel the contract. The office lady didn't call or leave messages, but she told the manager that she had. She lied to me saying I didn't contact them. BrightStar Care was helpful, it was great to have them come in. There was one instance where there was a mix up with the cleaners that come in and deep clean the house since they didn't come one week. One of the caregivers reported us to the county. I thought that was a bit dramatic. The aggravation that I had to deal with far outweighed the benefit of having BrightStar Care.

I would tell a friend that BrightStar Care has great caregivers. The impact is positive by helping beneficially to our needs.

BrightStar Care came right when I needed them. BrightStar Care made my life easier because I was able to go to work.

There is a great inconsistency in caregivers. We never know who is coming. We have the care frequently and it is very needed. However they could do much better.

We seemed to get all of the bad caregivers that were there. It was just hard for us. It started out good, but then went to pots. BrightStar Care would keep the caregivers who were padding their hours and who were not trustworthy. These caregivers should not be working at BrightStar Care. It started out great and went downhill from there. It seemed like a job that they just learned as they went along.

BrightStar Care is good. BrightStar Care has helped me with what I have to do.