We used Friends of the Family for my dad. They had one person that we liked and she was very good. Her tasks were to assist dad with PT and OT activities, get him out of bed, and get him ready for bed. We had issues with the other caregivers. They claimed that if one caregiver couldn't arrive, they would provide another one and that there'd be a handoff to it, but they're not really good with that. When I told two of the caregivers about tasks that they were supposed to do, they said they don't really do those, so that was a little frustrating. The one person we had to keep re-explaining things to, but she was just very conscientious about what she wanted to do, so that's why she kept asking. She would constantly ask, "How do I do this?" and, "What do I do?" I would have to send little notes to her to help her get through the tasks, and it took away from the time I was hoping to focus myself. However, her attitude with my dad and her disposition were wonderful, and she was always prompt, so she was very good.
Thank you for your review. Our desire is to provide excellent care. Our philosophy is to hire caregivers that we would have in our home, taking care of our loved ones. I am pleased that our caregivers had a pleasant disposition and wanted to be sure they were caring for him properly. We guarantee our shifts, which means that care is always provided, but the Introduction of a new caregiver into the home takes a time of adjustment. We do go over the plan of care prior to the caregiver entering the home, but everything is new for both parties and takes time. We continue to work on improving this. I suggest 2-3 visits for the caregiver to understand the specific needs of the client and to understand the routine desired for the client. With every client, special needs and personality match are important and our desire is that both parties are comfortable with care provided. It was a joy caring for your father and being able to assist your family during this difficult time.