Home Helpers and Direct Link Norwood, MA

Offers Home Care

31 Reviews
Call (800) 973-1841
Home Helpers and Direct Link (800) 973-1841
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Reviews of Home Helpers and Direct Link

31 Reviews Write a review

Home Care Reviews for Home Helpers and Direct Link

August 21, 2018

By Nancy D

I am a current client of this provider

They see what needs to be done and do it. They are very friendly and eager to do chores around the house. He likes the workers a lot.

July 24, 2018

By Betty D

I am a current client of this provider

The lady I have now is great. I'm confined to a chair, so they really help me get around. I can't clean my house, so they do it, and they do a good job. They are very helpful, and they're very busy too. They do everything that needs to be done.

June 18, 2018

By Kathy Stark

I am a past client of this provider

My family worked with Home Helpers for a period of one year, from April 2017-18, when we retained their services to care for our father, who was in the latter stages of Parkinson's Disease. I cannot say enough about them; from the first day until the last (our father passed away in April), the owner, her management team and all caregivers were terrific to work with. We utilized a large group of caregivers, who provided everything from meal prep and feeding to hygiene needs, transfers to/from bed to wheelchair, administration of meds, walking and getting fresh air, and companionship. The staff was uniformly courteous and respectful, caring and attentive, always prompt, honest and detail-oriented. They all spoke English (which was a concern for my father and his wife, both hard of hearing), and they were engaged and talkative with my father but gave the family privacy and space when it was needed. The agency bent over backwards to accommodate our needs and sometimes-last-minute schedule changes, and they worked very well with the hospice team, which was reassuring to us. They provided the best-fit caregivers for our father. Every one of them was kind and considerate. We were never worried when we knew a Home Helpers caregiver was with our father; they were true professionals and a God-send to our family. Home Helpers began with care about 8 hours a day, 5 days a week, and ultimately were there 24 hours a day, 7 days a week. The caregivers and the Home Helpers management team became like extended family. Now that our father has passed, we miss them all! Home Helpers was a true partner with my family in providing the best possible care for our father during his final journey. They made sure he was comfortable, safe and well-cared-for. We will never be able to thank them enough, and I recommend them without hesitation.

June 11, 2018

By Attorney Thomas Giblin


This agency could not have been more helpful, compassionate and attentive to my father who was a patient/client over the last year. Before his passing, he was always happy to see the care-givers arrive at his home. They were engaging and attentive to his needs and wishes. They were punctual and often stayed longer than required because they felt it would make my dads life better. They improved the final stages of his life by their devotion and friendships. My family could not be any happier or more thankful for the assistance and dedication that this agency provided. It made our lives alot easier and my dads more tolerable and enjoyable. Thank you to all the Home Helpers personnel who helped and cared for my father. You are Angels in disguise!!!

April 17, 2018

By Loretta M

I am a current client of this provider

They are very responsive to our needs, and they try very hard, even if they don't succeed. They have provided some very skilled helpers in our home to take care of my loved one.

April 17, 2018

By Diane C_11

I am a current client of this provider

The people they hire are really good and I would say that they tend to the needs of their clients based on exactly what their clients needs. My brother has dementia, so getting someone to help me helps a lot in getting him up in the morning. I can leave in the morning that my brother will be taken care of. I don't have to worry.

March 16, 2018

By Vera P

I am a current client of this provider

It's quite unique because I really feel neighborly instead of just professional. I like to know how my neighbors are and if I can do anything to help. They anticipate what I might need and they don't question me. It's a very nice, neighborly way of asking what I need. They make my life more enjoyable now.

December 28, 2017

By Cheryl

I am a past client of this provider

Home Helpers was really good. They were there to answer the phone, and they called back right away. The people were very dependable. I had them for the last few weeks my father lived, and I had them for at least two weeks. Their supervisors were very good and always on top of everything. They were there to answer questions and inform you of everything that they were going to do. I like them. They had home health aides, nurses, and people who would actually do house cleaning. They were there to do what you wanted them to do, and even when my father was passing away and they came in, if there wasn't much for them to do, they said they would actually also do light house cleaning and maybe a little shopping.

December 07, 2017

By Maria S_4

I am a current client of this provider

I would tell others that every single person or caregiver who comes to us has a great personality is and is hard working. The services of Home Helpers have enabled my mother to be in her home.

December 07, 2017

By Maureen L

I am a current client of this provider

Home Helpers is understanding and compassionate. Home Helpers has made life easier because they are reliable. It helps free me up to do some things that I need to do.

November 17, 2017

By Ann V

I am a current client of this provider

Home Helpers is very easy to work with. They are very agreeable and adaptable to any changes that I need to make. I just think that Home Helpers is a good company. Home Helpers has made life easier because I have an injury. I do not know how much longer I will need Home Helpers but in the beginning they were very helpful.

November 07, 2017

By Jim G_5

I am a current client of this provider

Home Helpers has really good people, they are able to show up and they are kind to my mother. Home Helpers helps us not to have the rest of the family not to have to be there all the time to take care of my loved one.

November 07, 2017

By Eleanor K

I am a current client of this provider

Home Helpers is reliable because they do what they say they are going to do. Home Helpers has helped me with the help that I need.

October 09, 2017

By Art and Pat C_1

I am a current client of this provider

Home Helpers caregivers is very nice and pleasant to have around, however, some of them are better than others. We have our caregivers over the weekend, and they have been excellent. However, some of our caregivers seem to use their Iphones a lot. As soon as they have a break, they are on their phones a lot. I don't mind if they use them briefly, but that doesn't happen.

October 09, 2017

By John M_23

I am a current client of this provider

I would recommend Home Helpers because the caregivers are good. The stress is off my shoulders and has been lifted by the services.

September 11, 2017

By Linda P_1

I am a current client of this provider

I would recommend Home Helpers because the employees are great and they set me up with a gentleman who fits in with our family very well. The caregiver is a hard worker and he is like family now. He is a pleasure to have around. Having Home Helpers has made life easier because I have a bad back, and my husband can't walk, so I can't do things for him. The caregiver picks up that slack.

August 08, 2017

By Anonymous_420

I am a current client of this provider

Home Helpers is very thorough, and they come when asked. Home Helpers could make the caregivers more available to their clients.

July 11, 2017

By Kim B

I am a current client of this provider

Home Helpers has friendly caregivers that are always on time. Home Helpers has made my life much easier. I can leave and know that my parents are in good hands. I don't have to stress when Home Helpers is here.

June 20, 2017

By Ken and Carol B

I am a current client of this provider

Home Helpers has been wonderful, the best part is their flexibility. The office people are good at finding people, even at the last minute.

June 08, 2017

By Monica O

I am a current client of this provider

I would tell someone that there's too many starches. I've gained weight since being here I was 160 pounds, but now I've gotten myself down to 140 pounds. The caregivers are fantastic.

May 10, 2017

By Karen V_5

I am a current client of this provider

Home Helpers is always on time, and they are very efficient and do everything that I need. Home Helpers makes things easier for me, and they help me put my house in order.

April 11, 2017

By Diane C_7

I am a current client of this provider

Home Helpers really focuses on the client and getting a caregiver matched to them. Home Helpers is trustworthy, and I don't have to worry about when they are here. Kevin isn't stressed and is happy when the caregivers are here.

January 22, 2017

By Ronald S_4

I am a current client of this provider

I have recommended Home Helpers because they are so great. I have a good caregiver. Home Helpers has greatly impacted our lives by making life a lot easier.
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About Home Helpers and Direct Link

Home Helpers of Norwood & Metro South In-Home Care Services is more than an in-home health care agency: we’re your extended family when family can’t be there. We’re a locally owned, trusted provider of quality, compassionate in-home care, and we customize our home care solutions to your unique situation for an affordable solution that keeps your loved one where they’re happiest: at home.

Photos of Home Helpers and Direct Link

Services and Amenities of Home Helpers and Direct Link

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Hha Certification

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Long Term Care Insurance, Veterans Aid And Attendance

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured

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Home Helpers and Direct Link

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