They need to be more consistent in their shifts and not call off last minute.
They have issues with staffing and caregivers showing up for their shifts.
BrightStar Care Danvers/North Shore
Offers Home Care
23 Reviews
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(800) 973-1841
Reviews of BrightStar Care Danvers/North Shore
Home Care Reviews for BrightStar Care Danvers/North Shore
October 15, 2019
I am a current client of this provider
October 09, 2019
I am a past client of this provider
They came on time, it was extremely expensive though.
I think they could get the nurses to be a little more professional.
September 10, 2019
I am a current client of this provider
I look forward to her coming, and she does what I ask.
I am likely to recommend them because I get one person who is wonderful.
August 12, 2019
I am a current client of this provider
They have helped me the most by giving me a peace of mind and help for my parents.
I like that they are very accommodating with schedules and insurance.
July 19, 2019
I am a current client of this provider
Every time that I call, they're right on top of things.
The nurses are great. They've always been caring, and they get in the IV to us in the right amount of time.
June 20, 2019
I am a past client of this provider
They were essential at the time because I needed respite. We got whatever we asked for.
I like that they were there for us when we needed help right away. They were there immediately.
June 12, 2019
I am a current client of this provider
They left a folder of information to whoever signed on for an eight hour shift. I would like to see more detail about my dad in it.
We needed someone in a short time frame, and they were here an hour later. They came quickly.
May 09, 2019
I am a current client of this provider
They assign me to nice people that come in to help, and I haven't had any problem with any of them.
The workers are very nice, and they're always on time.
March 06, 2019
I am a past client of this provider
My mom got sick suddenly, and I needed the service desperately. We needed them there 24/7 to care for my mom. It meant a great deal to my siblings and me, who had been trying to take care of everything before we hired BrightStar Care.
When I was looking for someone, they responded very quickly. It was the owner who called back, and he proactively answered my questions.
March 06, 2019
I am a past client of this provider
The problem was more about staffing and the availability of staff on short notice. I know that there isn't much they can do about that, but it was disappointing.
February 11, 2019
I am a current client of this provider
They could have engaged her more in activities. My mother would call me and ask me about making lunch and they would play on their phone.
We had an issue with the person we got at first. It seemed like she would be a perfect fit, but she would leave early and she wouldn't engage with my mother. They brought another person and we hear she had an emergency and someone else showed up. We now think we have the person we want.
January 10, 2019
I am a current client of this provider
I don't have much anxiety about leaving her alone. The caregivers could be more on time.
I would like the communication to be improved.
January 10, 2019
I am a current client of this provider
They check my sugar.
The caregivers are very warm and friendly. I look forward to having them come over.
December 21, 2018
I am a current client of this provider
They might want to be more detailed.
The management handled the issue with the nurse that I had.
December 19, 2018
I am a current client of this provider
A Google User
A Google User
just now
I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks with 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(a out 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they gave to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice.
Att. DAVID MARTINEZ
August 24, 2018
I am a past client of this provider
They needed to be consistent in the way they documented things and how often they did it every day.
They did what they said they would do, except they stopped documenting things as the nights went on.
August 07, 2018
I am a current client of this provider
The biggest problem we have is that we do not see the same person on a regular basis. New people are extremely difficult for both ends.
I would like consistent help from them.
July 17, 2018
I am a current client of this provider
Without them, she wouldn't have her daily feeding and she wouldn't be surviving.
They are professional and they worked with us on a difficult discharge from the hospital. They are the best agency I have worked with yet.
May 21, 2018
I am a past client of this provider
They needed to be trained more and be more outgoing.
I did not feel that the caregivers they sent were that well trained with Alzheimer's.
May 09, 2018
I am a current client of this provider
I am so happy to see them on Friday because that means I get to leave the house.
They are constantly cleaning things around the house for us when they are here, like the bathroom, kitchen, and laundry.
April 06, 2018
I am a past client of this provider
They were professional and courteous. They had the adequate staffing to meet the needs of my family. It was just what we had asked for. We were with another agency that we were not happy with so we switched to BrightStar Care and they met all our needs.
December 21, 2017
I am a past client of this provider
BrightStar Care is a great organization and they are very responsive. BrightStar Care has made life easier because I needed my father to transition and readjust.
December 16, 2017
I am a current client of this provider
BrightStar Care is attentive, conscientious, and professional. BrightStar Care's caregivers are there for my family member and are patient with him.
About BrightStar Care Danvers/North Shore
Quality matters, regardless of the level of care you or a loved one may need. Whether it's transportation services, respite or physical therapy and highly skilled wound care, your family deserves the best. At BrightStar, we believe when it comes to your health and wellbeing, there should be no compromises made. That's why we are dedicated to doing whatever it takes to bring more "“ more dependability, more security, more peace of mind "“ to the lives of the families and organizations we serve each and every day.
At BrightStar, we offer you a full range of home assistance, personal care, and medical homecare services. We'll meet with you to create a plan of care for your specific needs, focusing on providing you with the most appropriate and affordable services available. These services are provided by trained team members, under professional supervision.
From childcare to elder care, the BrightStar of Danvers and Essex County team is available to you 24 hours a day, 7 days a week. Our Director of Nursing will ensure that each client and family receives the highest level of care and service.
Proudly serving you in Amesbury, Andover, Beverly, Boxford, Byfield, Danvers, Essex, Georgetown, Gloucester, Groveland, Haverhill, Ipswich, Lawrence, Lynn, Manchester-by-the-Sea, Marblehead, Merrimac, Methuen, Middleton, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Saugus, South Hamilton, Swampscott, Topsfield, Wenham, and West Newbury.
Loving Homecare and Professional Staffing Services We Provide:
Personal Care:
- Alzheimer's and Dementia Care
- Personal Services "“ help with Activities of Daily Living
- Bath Visits
- CNA Caregivers
- Respite Care
- Companion Care
- Newborn Care
- Multiple Children Care
- Sitting or Companion Service
- Shopping and Transportation Services
- Live-In Arrangements
- Nanny Service and Childcare
- Light Housekeeping and Meal Preparation
Skilled Care:
- 24-Hour High Tech Care for Adults, Children and Infants
- In-Home Blood Draws and Injections
- Medication Set-Ups and Medication Reminders
- Home Infusion
- Wound Care
- IV Therapy
- Physical Therapy
- Speech Therapy
- Occupational Therapy
BrightStar of Danvers and Essex County Healthcare Staffing Solutions:
- Allied Healthcare
- Staffing Services
- RN/LPN/CNA Staffing
- Medical Office
- Lab Personnel
- School Nurses
- Temp-to-Perm
- Direct Hire
- And much more
About Our BrightStar of Danvers and Essex County Homecare and Staffing Providers
The answer to your question is "Yes, we can!" Just tell us what you need. We'll provide a free, no-obligation in-home assessment by our Director of Nursing, to help develop a care and service plan custom-tailored to your needs. When your plan has been agreed upon, we'll make all the necessary arrangements for you.
We are here to help our clients and their families live their best! Please let us know how we can be of service. BrightStar of Danvers and Essex County provides free case management from an experienced Registered Nurse on all cases, even non-medical ones. Because we understand that your service needs may be changing rapidly or over time, we offer a full spectrum of care. You can be sure you will receive the appropriate care at all times.
All private-duty caregivers work under the supervision of an RN. BrightStar has one of the most thorough employee-screening processes in the industry; it includes drug testing, background checks, in-depth interviewing, and reference checking. All our employees are bonded and insured.
Call us to find out how we can customize a plan to work with Medicare or Hospice to provide safety and a full range of services and care.
Reach a live member of our team any time, any day at (978) 278-3320. Call now: we can help!
Caregivers
Caregiver Skills lnclude:
Patient Transfers, Transition Issues, Family Communication, Communicating with Dementia Patients
Caregivers are employed, bonded and insured: : Yes
Caregivers are available 24 hours a day: : Yes
RN on staff : Yes
Caregivers are available to assisted living facilities : Yes
Senior Care Services near Essex County, MA
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