Assisting Hands - Boston Northwest

Offers Home Care

29 Reviews

2021, 2022

19A Crosby Drive, Suite 100

Bedford

01730

Assisting Hands - Boston Northwest

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4.6 29

Helena B 2022-04-20 She is able to get everything done and she gets her out walking when she visits. I love their quality of work, and they have good passion towards their work. I am a current client of this provider

5 5 1

Carl H_5 2022-03-11 Having the caregivers here enables me to do other things around the house, such as running errands to get groceries. Otherwise, I would be stuck giving care the whole time. This agency should improve their consistency and continuity in the aids. I am a current client of this provider

5 4 1

Anonymous_3058 2022-03-11 The caregiver does a great job with my mother. The services are very impactful on my mother's daily life. The agency's prices for their services keep going up. We also haven't been satisfied lately with the communication from the agency. I am a current client of this provider

5 4 1

Anonymous_5734 2022-02-22 So far its been positive. She really likes the help and the caregivers. So far so good but we have not been with them very long. We could directly communicate with the caregiver instead of going to through the office staff. I am a current client of this provider

5 4 1

Anonymous_5637 2022-01-26 They supplied caregivers to us. They need to have lower staff turnover. I am a past client of this provider

5 4 1

Leslie P_5 2021-12-23 It is always hard to have people in your house providing care and doing things you are used to doing. The caregiver has been able to get to know the client and his likes and dislikes. She is able to meet his needs without a tremendous amount of direction. They are very attentive to our needs and check in with us to make sure we have the services we need. I am a current client of this provider

5 4 1

Jon V 2021-12-23 It has had a very positive impact on our lives. I really appreciate their services. I like the caregivers, I appreciate that the agency takes the time to find a good fit between the patient and caregiver. I like that if the caregiver is there and something goes wrong, they alert me as well as their supervisor and then follow up with me. I am a current client of this provider

5 5 1

Anonymous_5396 2021-11-10 The home care has helped the most. I like that they provide wonderful, caring people. I am a current client of this provider

5 5 1

Jennifer B_12 2021-10-15 It is helpful for them to be there. They have been very responsive to our needs. I am a current client of this provider

5 4 1

Gerald H_5 2021-09-20 They've given me the ability to be secure and feel confident. They're malleable. They can easily modify their hours. I am a current client of this provider

5 5 1

Sheila H_5 2021-08-16 She is in great hands and I don't have to worry about her. They have been great; my mom is hard to please. I am a current client of this provider

5 5 1

Pat C_7 2021-06-29 I was in need of their help. One thing they did was they came by during the night to care for him, so I could get some sleep. I like how they were always willing to try to help me to find solutions to the client's problems. I am a past client of this provider

5 5 1

Bob D_8 2021-06-10 They are making my experience positive by providing a wonderful person who takes wonderful care of my wife. We are very happy so far. I am a current client of this provider

5 4 1

Rachel S_4 2021-01-28 She wants to stay in her home but can't do everything so they allow her to stay in her home and have some independence. I like that it's easy to communicate with them. If I have any concerns, they are on top of it. I am a current client of this provider

5 5 1

Prakash G 2021-01-15 They are very good, and I like the people coming here, but I think we just need to get to a point where we are familiar with the new caregiver too. We have only had them for a few weeks. One person is very good, and he does the best he can. They make an effort to find the right people. That was the biggest problem when we first started. We finally found two people we like. I am a current client of this provider

5 5 1

Gary K_5 2020-12-10 They're very good with communication. They were very quick to reach out when I had a question. That was great. I like the quality of the assistance they provide. I am a past client of this provider

5 5 1

Kristen M_2 2020-12-02 It's been a positive experience overall because our caregivers are great. It was an easy process with the care. I am a current client of this provider

5 5 1

Anna A 2020-09-02 We had the services a few hours a day and it worked out fine for what my mom needed at the time. It helped my mom transition to an assisted living. I feel comfortable with the services. I am a current client of this provider

5 4 1

Meg C_1 2020-08-03 They could be a little more persuasive in getting my mom out and doing things. They are very responsive and they are very caring. I am a current client of this provider

5 5 1

Susan T_12 2020-05-20 They are reliable and personable. They made it so that I didn't have to worry while I worked. They have good people working for them. I am a past client of this provider

5 5 1

Jane E 2020-04-10 We were lucky. She was an RN and she was able to assess my husband's condition. She reassured me. They were very good at organizing things. I am a past client of this provider

5 5 1

Chris S_11 2020-03-02 It's had a positive impact, I think they've been very responsive. He can be impossible to work with, it's the highest compliment to someone if he hasn't fired them. I think they've been very flexible. They seem to have nice people who work for them. I am a current client of this provider

5 4 1

Susan W_12 2020-02-10 They help with transferring, administering meds, and companionship. They are personal and they stay on top of the service. I am a current client of this provider

5 5 1

Christine C_8 2020-02-03 It makes my life less stressful knowing that my loved one is being cared for. I just like that they are helpful and flexible. They are conscientious as well. I am a current client of this provider

5 5 1

Laura P_6 2019-12-03 They are just right there to help, and they are wonderful people. They take into consideration all of your needs. They had a rough job since she was in quarantine, and they did an outstanding job. I am a current client of this provider

5 5 1

Anonymous_2816 2019-11-16 They do perfectly well, but other providers provide the same package. There is nothing above and beyond they do compared to other agencies. I appreciate their willingness to be here early in the morning for me. They try really hard to keep me well informed about my care and who will be providing it. They try to provide people I am familiar with. I am a current client of this provider

5 4 1

Candice K 2019-11-04 I think they could have a little bit more assertiveness in making sure she is always exceeding her physical needs and mobility. They can continue to encourage her with her fitness level. I like that they find a good match for my mom, and I do like that their caretakers are timely and responsive with the care. I am a current client of this provider

5 4 1

Sylvia K_1 2019-10-14 Someone came out and assessed the situation, and he would always come with the new caregiver to introduce them and make sure that my mom was comfortable, which was nice. I liked that the owner of the branch was superb. I am a past client of this provider

5 5 1

Ginnie S 2019-10-02 They were always there on time. If I had a question, there was always someone who could give me information. They were quick to get someone. It didn't take forever. They were efficient. I am a past client of this provider

5 5 1

Call (800) 973-1841

2021, 2022

Assisting Hands - Boston Northwest (800) 973-1841

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Reviews of Assisting Hands - Boston Northwest

29 Reviews Write a review

Home Care Reviews for Assisting Hands - Boston Northwest

April 20, 2022

By Helena B

I am a current client of this provider

She is able to get everything done and she gets her out walking when she visits. I love their quality of work, and they have good passion towards their work.

Provider Response

Thank you, Helena. We appreciate your kind words, and are happy to be providing this level of support.

March 11, 2022

By Carl H_5

I am a current client of this provider

Having the caregivers here enables me to do other things around the house, such as running errands to get groceries. Otherwise, I would be stuck giving care the whole time. This agency should improve their consistency and continuity in the aids.

Provider Response

Thank you, Carl. We know that having consistent caregivers is very important. We are constantly evaluating our staffing approach for improvements, and we have also increased our caregiver pay rates to help provide increased consistency and continuity of care. We appreciate your feedback!

March 11, 2022

By Anonymous_3058

I am a current client of this provider

The caregiver does a great job with my mother. The services are very impactful on my mother's daily life. The agency's prices for their services keep going up. We also haven't been satisfied lately with the communication from the agency.

Provider Response

Thank you so much for the praise! We are very proud of our compassionate team of caregivers and are so happy to hear that we are making a positive impact!

February 22, 2022

By Anonymous_5734

I am a current client of this provider

So far its been positive. She really likes the help and the caregivers. So far so good but we have not been with them very long. We could directly communicate with the caregiver instead of going to through the office staff.

January 26, 2022

By Anonymous_5637

I am a past client of this provider

They supplied caregivers to us. They need to have lower staff turnover.

December 23, 2021

By Leslie P_5

I am a current client of this provider

It is always hard to have people in your house providing care and doing things you are used to doing. The caregiver has been able to get to know the client and his likes and dislikes. She is able to meet his needs without a tremendous amount of direction. They are very attentive to our needs and check in with us to make sure we have the services we need.

Provider Response

Thank you, Leslie. We are honored to be providing support and pride ourselves in matching with caregivers who truly get to know our clients!

December 23, 2021

By Jon V

I am a current client of this provider

It has had a very positive impact on our lives. I really appreciate their services. I like the caregivers, I appreciate that the agency takes the time to find a good fit between the patient and caregiver. I like that if the caregiver is there and something goes wrong, they alert me as well as their supervisor and then follow up with me.

Provider Response

Thank you, Jon! Your kind feedback is very appreciated. We are honored to be providing support!

November 10, 2021

By Anonymous_5396

I am a current client of this provider

The home care has helped the most. I like that they provide wonderful, caring people.

Provider Response

Thank you! We are quite proud of our thoughtful caregivers, and are happy to be providing helpful support!

October 15, 2021

By Jennifer B_12

I am a current client of this provider

It is helpful for them to be there. They have been very responsive to our needs.

Provider Response

Thank you, Jennifer! We appreciate the feedback and are honored to be helping Dad.

September 20, 2021

By Gerald H_5

I am a current client of this provider

They've given me the ability to be secure and feel confident. They're malleable. They can easily modify their hours.

August 16, 2021

By Sheila H_5

I am a current client of this provider

She is in great hands and I don't have to worry about her. They have been great; my mom is hard to please.

June 29, 2021

By Pat C_7

I am a past client of this provider

I was in need of their help. One thing they did was they came by during the night to care for him, so I could get some sleep. I like how they were always willing to try to help me to find solutions to the client's problems.

June 10, 2021

By Bob D_8

I am a current client of this provider

They are making my experience positive by providing a wonderful person who takes wonderful care of my wife. We are very happy so far.

January 28, 2021

By Rachel S_4

I am a current client of this provider

She wants to stay in her home but can't do everything so they allow her to stay in her home and have some independence. I like that it's easy to communicate with them. If I have any concerns, they are on top of it.

January 15, 2021

By Prakash G

I am a current client of this provider

They are very good, and I like the people coming here, but I think we just need to get to a point where we are familiar with the new caregiver too. We have only had them for a few weeks. One person is very good, and he does the best he can. They make an effort to find the right people. That was the biggest problem when we first started. We finally found two people we like.

Provider Response

Thank you, Prakash! We pride ourselves on finding the best matches, and work very hard until we have the best support in place for each of our clients particular situation.

December 10, 2020

By Gary K_5

I am a past client of this provider

They're very good with communication. They were very quick to reach out when I had a question. That was great. I like the quality of the assistance they provide.

Provider Response

Thank you very much! Communication is critical to ensuring the best care, and continuity of care, for our clients - we work hard to ensure our clients and their families have the information they want!

December 02, 2020

By Kristen M_2

I am a current client of this provider

It's been a positive experience overall because our caregivers are great. It was an easy process with the care.

Provider Response

Thank you for the feedback. We take a lot of pride in hiring the best caregivers in the Boston area!

September 02, 2020

By Anna A

I am a current client of this provider

We had the services a few hours a day and it worked out fine for what my mom needed at the time. It helped my mom transition to an assisted living. I feel comfortable with the services.

August 03, 2020

By Meg C_1

I am a current client of this provider

They could be a little more persuasive in getting my mom out and doing things. They are very responsive and they are very caring.

May 20, 2020

By Susan T_12

I am a past client of this provider

They are reliable and personable. They made it so that I didn't have to worry while I worked. They have good people working for them.

April 10, 2020

By Jane E

I am a past client of this provider

We were lucky. She was an RN and she was able to assess my husband's condition. She reassured me. They were very good at organizing things.

March 02, 2020

By Chris S_11

I am a current client of this provider

It's had a positive impact, I think they've been very responsive. He can be impossible to work with, it's the highest compliment to someone if he hasn't fired them. I think they've been very flexible. They seem to have nice people who work for them.

February 10, 2020

By Susan W_12

I am a current client of this provider

They help with transferring, administering meds, and companionship. They are personal and they stay on top of the service.

February 03, 2020

By Christine C_8

I am a current client of this provider

It makes my life less stressful knowing that my loved one is being cared for. I just like that they are helpful and flexible. They are conscientious as well.

December 03, 2019

By Laura P_6

I am a current client of this provider

They are just right there to help, and they are wonderful people. They take into consideration all of your needs. They had a rough job since she was in quarantine, and they did an outstanding job.

November 16, 2019

By Anonymous_2816

I am a current client of this provider

They do perfectly well, but other providers provide the same package. There is nothing above and beyond they do compared to other agencies. I appreciate their willingness to be here early in the morning for me. They try really hard to keep me well informed about my care and who will be providing it. They try to provide people I am familiar with.

November 04, 2019

By Candice K

I am a current client of this provider

I think they could have a little bit more assertiveness in making sure she is always exceeding her physical needs and mobility. They can continue to encourage her with her fitness level. I like that they find a good match for my mom, and I do like that their caretakers are timely and responsive with the care.

October 14, 2019

By Sylvia K_1

I am a past client of this provider

Someone came out and assessed the situation, and he would always come with the new caregiver to introduce them and make sure that my mom was comfortable, which was nice. I liked that the owner of the branch was superb.

October 02, 2019

By Ginnie S

I am a past client of this provider

They were always there on time. If I had a question, there was always someone who could give me information. They were quick to get someone. It didn't take forever. They were efficient.

See all Home Care reviews (29)

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About Assisting Hands - Boston Northwest

Assisting Hands provides professional in-home health care services allowing our clients to remain safely and comfortably in their own homes.

At Assisting Hands Home Care, our focus is to ensure all of our clients have the highest quality, personalized care and are able to achieve the goal to live their retirement years where they want to, or the ability to Age in Place. Our goal is that each of our clients continue Thriving at Home while maintaining independence and happiness where they call home.

Our trained dependable caregivers and personal assistants can help overcome those challenges, and make home an even better place to be. We include everything from companionship, meal preparation, medication reminders, shopping and errands, light housekeeping and laundry, to personal care and help with bathing and dressing. Assisting Hands provides professional in-home health care services allowing our clients to remain safely and comfortably in their own homes. Our team can help make home an even better place to be - we strive to bring happiness to all who we support.

Our team of caregivers develop bonds with our clients and build camaraderie with engaging conversation - strengthening social connections with your loved one. We also support basic needs in the home including meal preparation, light housekeeping and laundry, shopping and errands, medication reminders to personal care and help with bathing, dressing and more.

At Assisting Hands® Home Care we understand the importance of staying connected. Our caregivers are trained to monitor for changes in mood, mental status and physical appearance - with all of their observations immediately available for relatives through our family-friendly online portal, providing real-time updates on your loved ones' progress.

We strive for clear communication channels with families and members of the extended care team and we realize the importance of real-time updates that provide the peace-of-mind you need.

Contact us now to learn more, and ask about how you can receive a complimentary copy of "Thriving at Home - A Handbook for Preventing Hospital Stays" a book authored by our owner, Dave Tasto.

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Services and Amenities of Assisting Hands - Boston Northwest

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
Range Of Services Extra: Discharge Planning/Care Coordination

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 1 To 15 Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Immunizations
Driving Record Check
Residency Confirmation
Sex Offender Check

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Training Areas Extra: First Aid And/Or Cpr, Emergency Procedures, Fall Prevention, Cooking And Special Diets, Hospice Care, Copd Care, Diabetes Care, Cardiac/Heart Failure Care, Stroke Care, Household Safety

Payment options

Check
Payment Options Extra: Ltc Insurance, Va Benefits, Ach / Bank Withdrawal

Payment details

Payroll Provided For Caregivers

Bonded/insured

Bonded And Insured

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2021, 2022

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