My family has used home health aides from Home Instead over a period of 12 years for both companion and personal care and we are a third time repeat and very happy customer. A number of the same caring, competent, reliable and efficient caregivers who cared for my mother with compassion and respect as she coped with a serious illness from 2009 through 2014, and my father also during 2009 recovering from open heart surgery, were again available both in 2017 and now - 2021, to provide care for my father during his recovery from two additional surgeries. We have been very pleased with the stability, reliability and professional services provided by Home Instead on both a full time and part time basis. Home Instead has a stable cadre of professionals with consistent back-up capability. We have never been left without a caregiver, even on short notice. The ability to have some of the same caregivers over a period of many years has been reassuring and very comforting. Ella and Jenny have been wonderful with both my parents. And thanking Patty, Laura, Diana and their entire staff for their responsive and attentive customer service !
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(800) 973-1841
Reviews of Home Instead -Silver Spring MD
Home Care Reviews for Home Instead -Silver Spring MD
November 16, 2021
I am a current client of this provider
July 21, 2021
I am a current client of this provider
Home Instead has excellent caregivers and very helpful staff. I have been grateful for their care and support.
The caregivers are always on time, consistent in their approach to the job and very pleasant to work with.
June 17, 2021
I am a current client of this provider
Aides are able to assist with patient care such as dressing, bathing, meal prep and balance support.
Staff usually arrives as planned.
Caregivers are friendly and willing to fulfill reasonable requests.
The agency has been responsive to scheduling requests.
April 05, 2021
I am a current client of this provider
Our family enjoys how nimbly Home Instead responds to requests for additional shifts. We also appreciate the quality of the care representatives sent to help our mother. We can gladly report that they go above and beyond to make sure my mom is happy and well cared for - whether they work for her 1 day a week or 4 - they seem to cherish her as much as the family.
December 08, 2020
I am a current client of this provider
Mr Pete provides my father, a veteran, outstanding care and attention. He makes it possible to keep my father well.
November 18, 2020
I am a current client of this provider
My mother’s caregiver actually engages with her. I had used another provider initially and that caregiver spent the entire time on her phone and barely spoke to my mom
July 27, 2020
I am a current client of this provider
The Staff is very, very helpful assessing the patient and offering advice.
The staff in the field are super, arriving on time, exhibiting concern and care for the patient and willingness to talk with family.
The agency alerts me to any changes with caregivers timing and problems so that we can address them together.
We are very pleased with the services of Home Instea.
June 03, 2020
I am a current client of this provider
Very happy with the care, flexibility and reliability of Home Instead. We needed help with my Mom on very short notice and Home Instead was completely easy to work with and gave us peace of mind. Many of the caregivers are truly kind and special people. We feel very lucky to have had this service especially during the pandemic because we wouldn’t have been able to see our Mom if she was in rehab.
Provider Response
Thanks so much for your review. We have loved caring for your mom. We too are so pleased she was at home and that we were able to have healthy, protected caregivers tend to her instead of her being in a facility where you would not have been able to visit.
May 25, 2020
I am a past client of this provider
We had wonderful experience with Home Instead. James really was great with my husband.
Provider Response
Ruth, how kind of you to post. James loved working with you and your husband, and we are all so sorry for your loss. May his memory be a blessing. Thanks, Laura
May 04, 2020
I am a current client of this provider
Having hired caregivers from elsewhere, I can speak from experience. Home Instead delivers on their promises, providing considerate, empathetic, caring professionals to assist the client and the family of the person receiving care. We can recommend Home Instead highly without reservation.
Provider Response
Thank you so much, Rosemary. It is our honor to care for William, and have so enjoyed getting to know both of you. Your endorsement is validation that we are providing the care we strive to have for all of our clients. Be well.
April 30, 2020
I am a current client of this provider
Fantastic! I would like to add 5 more stars.
Provider Response
Eileen, it is our honor to provide you with in-home assistance, and know how much you love Eyerusalem. Thanks for the high praise
April 15, 2020
I am a current client of this provider
I have been with this service for five years and I am very satisfied with them. The caretaker that helps with my wife is outstanding.
Provider Response
Mr. Layne, thanks so much for the kind words. We are thrilled that Judy has been such a great caregiver to your wife. We always prioritize finding a great client/caregiver match, and am so pleased we have had a home-run.
March 25, 2020
I am a current client of this provider
They provide caregiving in my mom's memory care facility, keeping an extra eye on her as well as continuity of a familiar face. We have very good communication with both the office and the caregiver. Very prompt and caring responses to our questions and concerns.
Provider Response
Susan, it has been a pleasure working with your mom and dad over the years. We continuously train and retrain our caregivers on ways to work with clients with Dementia and Alzheimer’s Disease. Your communication with our office is so appreciated and valued.
February 06, 2020
I am a current client of this provider
Caregiver is super smart. She also does exercises with me.
Provider Response
Thanks for letting us know, Joan. So pleased you enjoy exercising with Collean. We find it is often more beneficial for a caregiver to prompt with exercises than a family member.
October 08, 2019
I am a current client of this provider
Reliable, responsive. Caregivers are so kind and very willing to help.
Provider Response
Thanks, Thomas. Our Caregivers take pride in their work and am so pleased you value their support and dedication.
October 05, 2019
I am a current client of this provider
Help with travel to PT and doctor and optical; well done. Help with meals using my direction. Yvonne is the best. All are proactive in knowing what needs to be done.
Provider Response
Thanks, Tom. So pleased the meal preparation and assistance to appointments is helpful to you and your family.
July 31, 2019
I am a current client of this provider
Very satisfied with my 3 helpers.
Provider Response
Thanks, Estelle. Our caregivers love being with you.
July 15, 2019
I am a current client of this provider
Excellent caregivers. Both outstanding. No complaints. Very prompt.
Provider Response
Thanks for the endorsement, Donald. Timeliness and pro-activity are skills we always insist upon when hiring caregivers.
June 18, 2019
I am a current client of this provider
Thank you! Everything is wonderful!
May 15, 2019
I am a current client of this provider
I am a senior, but did not need any home assistance until two months ago, when a received a diagnosis of advanced cancer and began chemotherapy treatments. My husband also has a disability, meaning that both of us really need assistance.
We called Home Instead, who sent a representative to our home to interview us about the kinds of assistance that were most important to us. The first companion care aide they sent us was a perfect fit - willing and able to do the tasks we needed, conscientious, reliable, and very good-natured. When we go out on errands, she is always more careful than I about making sure I am safe. When we go grocery shopping, I drive a cart, and she makes sure the coast is clear before I leave an aisle. It is a pleasure to have her with us.
March 19, 2019
I am a current client of this provider
He's always prompt, on time. He is a dependable friend. I trust his honesty. Now we occasionally even disagree---with no rancor at all. I have frequently said, believing this, that he adds 1-2 years to my life.
March 18, 2019
I am a current client of this provider
We have been working with Home Instead for just under a year. President Patty and Client Services Manager Diana M. have been considerate and caring advocates for our parents. Caregiver Marguerite is punctual, kind and empathetic in her relations with my parents as well as proactive and efficient when it comes to executing tasks such as cleaning, cooking and other household duties.
March 07, 2019
I am a current client of this provider
Working with Home Instead has been a pleasure and a blessing! Jan and the other staff members have been courteous, knowledgeable, and amazing!
December 19, 2018
I am a current client of this provider
The service provides an assistant for limited caregiving, clean up and transportation for appointments and companion care.
The staff is always professional and on time. The staff is engaging and wonderful to work with everytime.
The staff is responsive and helpful.
October 16, 2018
I am a current client of this provider
I have total confidence in HomeInstead, Montgomery County, Maryland.
August 31, 2018
I am a current client of this provider
I would give the caregivers 6 stars!
August 21, 2018
I am a current client of this provider
Pauline is wonderful. She is attentive, amiable, responsive, and professional. Also Pauline is punctual. Always on time.
August 21, 2018
I am a current client of this provider
Very satisfied. Helpers are great.
July 31, 2018
I am a current client of this provider
Caregivers are great. Prompt, polite, responsive. They show initiative and common sense.
July 31, 2018
I am a current client of this provider
All the caregivers have been very good. Very happy with services.
July 31, 2018
I am a current client of this provider
Home Instead is reliable and professional. Both of our caregivers are warm and caring and incredibly helpful.
July 19, 2018
I am a current client of this provider
They meet my needs; that's a 5. They are always here on time, courteous, take care of me very well, and listen to what my wife tells them to do.
June 29, 2018
I am a current client of this provider
Excellent service, professionalism, well prepared for visits, exudes feeling of "I'm in good hands" with choice of health care helpers. Appreciate oversight of activity of helpers and check-up on my condition.
June 22, 2018
I am a current client of this provider
I am very satisfied with the service. My caregiver and I get along very well.
June 11, 2018
I am a past client of this provider
I could not have been more pleased with Home Instead. From the first phone call, to their reps coming out for the assessment, to the last day I needed them, I was so impressed with their professionalism, kindness, skill, service, and care. Not only did I enjoy each caregiver, but they also showed a genuine interest in me, making it very nice to have each one in my home. I am truly grateful for that. The reps who performed the assessments were also lovely and sincere. They fully explained the process, and I was very comfortable and felt well informed. When we needed to communicate with the main office regarding scheduling and other details, it was always pleasant and efficient. I have only good things to say about Home Instead — they are a well-run company that provides competent caregiving with peace of mind to their customers. Very appreciative!
February 24, 2018
I am a current client of this provider
We are very satisfied with the service. Our only complaint is that we aren’t allowed to have the same aide back if we go away for more than a month unless we pay for all the time we are gone. If the aide is available, we should be able to have him/her back. It really messes up the routine that’s been established, and the whole thing has to start over.
December 29, 2017
I am a current client of this provider
Our caregiver, Mercy, is a godsend. She is kind, reliable, hardworking, and a creative problem solver. We feel so fortunate to have her in our lives. She has made a very challenging life situation much more bearable, knowing my dad is safe and happy when he's with her. Home Instead has been professional, helpful and easy to schedule with. My family is very grateful.
November 08, 2017
I am a current client of this provider
Our "caregiver" is the perfect person for us. Although we haven't known each other that long, we feel we have a friend in her. She cares. She really has a knack for getting my husband to engage. That is very important. She is helping me with getting to weekly shopping. More importantly, helping my husband connect.
October 17, 2017
I am a current client of this provider
Home Instead -Montgomery County is highly professional, consistently great service and responsive. These are qualities that are most important when it comes to caring for a elderly family member.
August 21, 2017
I am a current client of this provider
Sheila is a great caregiver-responsive, caring, organized, and just the right person for me.
August 21, 2017
I am a current client of this provider
My caregiver is very courteous, helpful and responsible.
August 03, 2017
I am a current client of this provider
I am a current client of Home Instead Senior Care. I have been with this company for over 5 years. The caregivers at Home Instead Senior Care are helpful, friendly, compassionate and extremely professional. I have had probably 20 or so different caregivers due to my health needs. All of them have been ready to work and always were friendly. The office staff has been very accommodating , helpful and friendly to me always. The peace of mind that I know my Home Instead Senior Care will always make sure that all is well and my caregiver is the right fit for me. They are 10 stars plus!
I highly recommend Home Instead Senior Care to anyone who needs this type of care. It has help me over the years. With no hesitation, I fully recommend Home Instead Senior Care. I had tried other providers, none of them come close to Home Instead Senior Care and what they offer.
May 18, 2017
I am a current client of this provider
My caregiver is kind, smart, willing to help with anything and is a good companion. She does a great job.
January 23, 2017
I am a current client of this provider
Home Instead has provided my father with caring and competent companion care for several years. The personnel at the Home Instead office have been professional and very responsive to our needs.
January 20, 2017
I am a current client of this provider
We've used Home Instead for almost two years, and found all the care-givers, as well as the office staff, to be very reliable, caring, flexible, and professional. I wouldn't hesitate to recommend them.
January 02, 2017
I am a past client of this provider
Our HomeInstead caregiver was very caring and responsible. Our father developed a close rapport with her, and enjoyed her company. We had a good experience with our HomeInstead caregiver and would recommend the company.
January 01, 2017
I am a current client of this provider
We have been using Home Instead for over a year and have been very happy with the professional, dependable and caring staff.
November 08, 2016
I am a current client of this provider
Michael is great. My Dad really enjoys his company. And he is proactive and responsible. Feeling grateful for his help.
September 29, 2016
I am a current client of this provider
My caregiver is hardworking, responsive, very pleasant and cheerful. We are very satisfied with the service.
September 27, 2016
I am a current client of this provider
I love my caregiver. She is consistently pleasant, anticipates my needs and dependable. She is very helpful in many ways. She is also fastidious and punctual. She has made it possible for me to remain at home.
August 29, 2016
I am a current client of this provider
My caregiver is a natural caregiver. She's a self-starter, knows what to do, and has a great personality.
August 29, 2016
I am a current client of this provider
My caregiver is outstanding. She is professional, courteous, and very skilled. I am very pleased.
July 29, 2016
I am a current client of this provider
Even my friends say my caregiver is great. Some of them have aides from other companies but they are not as good as Home Instead.
June 17, 2016
I am a past client of this provider
Happy with service! All caregivers I've had have been excellent!
May 10, 2016
I am a current client of this provider
Completely happy with my aide Dawn. Always willing to help and please with the assigned duties.
May 10, 2016
I am a current client of this provider
I could converse with my caregiver without worrying. I wait for her to arrive to do certain things and she's able to help me.
December 30, 2015
I am a current client of this provider
They provide very caring and compassionate caregivers. Under going growing pains in the last several months. An increase in a need for qualified caregivers, have been short handed on occasions.
December 18, 2015
I am a current client of this provider
My caregiver is industrious, cheerful and polite when making instructions. Her suggestions are intelligent and presented in a helpful way.
December 16, 2015
I am a current client of this provider
Nothing but the best for the caregiver. Very dependable, became a very good friend.
May 15, 2015
I am a current client of this provider
Very helpful. I don’t know how I would be making without her.
April 07, 2015
I am a current client of this provider
Phyllis is a great match for me. We're like old friends, and I enjoy her company.
March 27, 2015
I am a current client of this provider
Very satisfied and would recommend highly Home Instead.
February 27, 2015
I am a current client of this provider
I am satisfied with Home Instead's services. I have someone come 2 days a week.
February 27, 2015
I am a current client of this provider
Juvy is my companion from Home Instead and we have a wonderful time.
January 28, 2015
I am a current client of this provider
They always do what they are asked to do. Helpful.
January 28, 2015
I am a current client of this provider
Lucy is a reliable person who comes every weekday and is very trustworthy.
December 27, 2014
I am a current client of this provider
I like Home Instead very much because of the two people that I've had taking care of me.
December 27, 2014
I am a current client of this provider
I find the service satisfactory, and my caregiver is excellent!
December 27, 2014
I am a current client of this provider
Home Instead has recruited excellent caregivers for our dementia-ridden mother.
November 28, 2014
I am a current client of this provider
Michael makes me feel like he's part of the family instead of someone from outside. Michael is not "detached" but connected with me and my family. I've had other services that weren't like this company.
October 22, 2014
I am a current client of this provider
Everything is working fine. My caregiver was as good as can be expected.
October 22, 2014
I am a current client of this provider
Very dependable & prompt. She takes me shopping and to medical appointments.
October 22, 2014
I am a current client of this provider
Service has been attentive to clients as needed.
October 22, 2014
I am a current client of this provider
Pleased with Cierra, the caregiver. She helps me a lot and is very helpful. Cierra is very punctual and dependable.
October 22, 2014
I am a current client of this provider
I have been extremely pleased with the care, consideration, and help given to me by my caregiver.
October 22, 2014
I am a current client of this provider
Everyone has been great!
August 06, 2014
I am a current client of this provider
Home Instead is a talented group!
June 27, 2014
I am a current client of this provider
Home Instead has provided great caregivers for my 87 years old father. I get questions answered promptly everytime by Becky. I have met Chris. He is very helpful and seems to run a great business well.
June 19, 2014
I am a current client of this provider
Sharilyn is a wonderful helper to me. She is very cooperative and sweet at the same time. She is a lovely lady!
June 19, 2014
I am a current client of this provider
My caregiver provides dependable service and is on time. My caregiver is pleasant and nice to talk to during our time together. We enjoy looking at nature from my back porch.
June 12, 2014
I am a current client of this provider
I am very pleased with their service. I really am more than satisfied with my health aide Bessie.
May 12, 2014
I am a current client of this provider
I have no complaints. Caregiver is always punctual and smiling.
May 12, 2014
I am a current client of this provider
The caregiver is nice to have around. I am very satisfied!
April 30, 2014
I am a current client of this provider
I started with Home Instead, reluctantly, because my children thought it would be good for me. Now, I see that it was God's providence that brought us together because my companion and I have become the best of friends.
April 30, 2014
I am a past client of this provider
It was easy to apply for sevices. They were very quick to provide services.
April 30, 2014
I am a current client of this provider
They are very reliable and personable. Helps me a lot!
April 09, 2014
I am a current client of this provider
We get along fine- though sometimes I think the caregiver is sticking too much to her rules especially running dishwashes. She says 1x week is the rule- When I say only a few dishes, cut leg (which she handwashes on her 3 mornings a week) means too much.
Muriel is great walking me to groceries and around the block for exercise.
March 31, 2014
I am a past client of this provider
Caregivers have been good. One in particular was great. Office staff had improved in their communication.
March 31, 2014
I am a current client of this provider
I am very satisfied
January 27, 2014
I am a current client of this provider
Kelly has been a great companion, very personable and helpful. We are totally pleased with this relationship! He goes above and beyond and he's a pleasure to be around
January 23, 2014
I am a current client of this provider
I love having good help. I never have to ask for anything. My caregiver is always there. Your service has been good.
December 31, 2013
I am a current client of this provider
I am very pleased with the care I am receiving from your representatives. I enjoy their company and professional activities.
December 31, 2013
I am a current client of this provider
Karen and Carol have both done a great job.
December 31, 2013
I am a current client of this provider
Kelly is extremely personable and a lof of fun to talk to. He's very helpful around the house. He does my dad's laundry and changes his sheets. He always makes him a healthy lunch and even takes the dog out for a walk several times a day. We're very much enjoying Kelly. He's a great guy and a lot of help.
December 06, 2013
I am a current client of this provider
My caregivers are perfect. Everything is taken care of.
December 06, 2013
I am a current client of this provider
As a client my contacts with Home Instead have been favorable. I received a prompt and satisfactory resolution of my questions. I would be glad to recommend Home Instead Senior Care to all who inquire.
November 28, 2013
I am a current client of this provider
Home Instead of Silverspring MD provided more than care. They truly took our parent's situation personally like their slogan says. Not only was every caregiver a delight to our parents, but the staff took our situation as personally as they might for their own family members. They were willing to spend unlimited time with us. We received as much care as our parents did!
October 30, 2013
I am a current client of this provider
The caregiver is marvelous. She anticipates when things need to be done and does them. I could not ask for better service. She is also a good cook.
October 30, 2013
I am a current client of this provider
I found them to be the greatest, kindest and understanding people I have ever met. Providing good care is what they do best.
October 30, 2013
I am a current client of this provider
I am very pleased about every aspect of my care. France anticipated my every need. She is an excellent cook and is trying had to encourage me to eat more. She knows how to shop fo me and is a good companion. She always dresses nice and I can go anywhere with her proudly.
My family likes Frances and when she saw my son, Taylor thanked her for her good care of me.
October 26, 2012
I am a past client of this provider
Home Instead was recommended by a friend. They did a verification, they provided a caregiver to be companion care for a couple of months. The caregiver was just great. But the cost is more than necessary.
About Home Instead -Silver Spring MD
Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
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Services and Amenities of Home Instead -Silver Spring MD
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
