BrightStar Care Lutherville, MD

Offers Home Care

23 Reviews
Call (800) 973-1841
BrightStar Care (800) 973-1841
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Reviews of BrightStar Care

23 Reviews Write a review

Home Care Reviews for BrightStar Care

March 13, 2018

By Anonymous_858

I am a past client of this provider

There was a language barrier between my loved one and one of the caregivers. They hire CNAs that don't speak English, which is an issue when working with the elderly, especially if they have trouble hearing since they are unable to communicate with each other. They could screen the CNAs better.

March 12, 2018

By Catherine G

I am a current client of this provider

They need to coordinate the scheduling better. They need to follow through with what they tell us. They need to train their caregivers. The staff needs more training.

March 09, 2018

By Albert S.


Keyona arrives on time and assist with bathing, helping getting dressed. Our interactions with the caregiver are pleasant and enjoyable. The agency has been extremely helpful in providing us with the necessary emergency situations whenever one occurs.

January 25, 2018

By David C_7

I am a current client of this provider

They meet my mom's needs really well and they are able to adjust the service to my mom's needs. She is in independent leaving apartment and they assist her, even though its only several hours. It makes a difference in helping her to be independent.

January 17, 2018

By dawnc35

I am a past client of this provider

Recently my mother became a hospice patient and we turned to BrightStar for help with her 24/7 care. We had several good ladies that came to our house to help with my mom; however, 2 ladies stick in my mind, Kathy C and Patricia L were absolute angels for my family. Their attention paid to my mother was absolutely amazing. They took their time to spend it sitting with my mom and going over and above to make sure not only she but my family was taken care of. Their kindness and attentiveness put our minds at ease when we knew that they were with her. I was actually able to get a few hours sleep when I knew they were there because I knew my mom was getting the best care. Thank you to these 2 ladies does not even come close to telling them how much we appreciated everything they did for us. I can only hope that BrightStar is lucky enough to get a few more people like these 2 ladies. I also hope that Brightstar does something to recognize these ladies because they sure do deserve it. My mother ended up passing at the beginning of December and I ran into Kathy today, one of the first things she said was that she was so sorry to hear of my mom's passing and what a wonderful woman she was. It really touched my heart that she remembered me without having to be reminded who my mom was. I sure hope that Brightstar and recognize these 2 ladies because it was an absolute pleasure to work with both of them.

December 27, 2017

By Martha F_2

I am a current client of this provider

They have made every effort to accommodate my loved one, even with their peculiarities. BrightStar Care has made life easier right from the beginning, by providing a caregiver my dad just loves. My dad has four children and none of us live by him and we work, so we rely on them to help him, which is tremendous.

December 19, 2017

By Ann C_1

I am a current client of this provider

BrightStar Care's caregivers are very nice and professional. I would caution somebody to get the caregivers on a consistent basis. The services of BrightStar Care help me by being able to go out and run errands. The services are helpful at night so I can sleep well. The night aide changes my loved one's bed sheets and diapers.

November 20, 2017

By Mary P_2

I am a current client of this provider

BrightStar Care is reliable to work with and the caregivers work well. My loved one would not be able to function without BrightStar Care's help.

November 14, 2017

By Rita D_1

I am a current client of this provider

BrightStar Care has been reliable, and provides quality care for us. BrightStar Care has made my loved one's life easier by doing what we hired them to do for her.

November 08, 2017

By Preston S_2

I am a past client of this provider

I would refer others to BrightStar Care because they were always on time, they were courteous and helpful, and the whole time it was perfect. BrightStar Care's services were perfect. They helped me.

October 27, 2017

By Tabitha T

I am a current client of this provider

There's a little miscommunication with the office staff and the caregiver. The office doesn't read the instructors all the way before sending caregivers. The caregivers will make sure that my mother is taken care of. They make sure that she exercises and she is bathed.

October 18, 2017

By Maryann_1

I am a current client of this provider

BrightStar Care is very responsive. They can get a caregiver very quickly and their scheduling is very quick. I live in Florida, so I cannot be there. My mom fractured her pelvis, so they couldn't stay at home without BrightStar Care.

October 03, 2017

By William POL 9164918 ClaimJH012441 K

I am a current client of this provider

I only know about the caregiver who helps me each day. I don't know anything about the company. The caregiver is excellent. She does nothing wrong. She makes my bed, fixes me breakfast, and does everything for me.

October 03, 2017

By Kim S_1

I am a current client of this provider

I would tell a friend that BrightStar Care's office people are nice to deal with and most of the caregivers are good. BrightStar Care makes my life easier because the two nights I get them, I get a good responses from them. I have never had anybody not show.

September 29, 2017

By Anonymous_349

I am a past client of this provider

Within one week, the staff at BrightStar Care didn't show up twice! When the caregivers were there they did well, but they didn't show up all the time.
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About BrightStar Care

BrightStar Care is an in-home care provider serving Lutherville, Maryland and the surrounding area. BrightStar Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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