BrightStar Care Lutherville, MD

Offers Home Care

52 Reviews
Call (800) 973-1841
BrightStar Care (800) 973-1841
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Reviews of BrightStar Care

52 Reviews Write a review

Home Care Reviews for BrightStar Care

May 23, 2019

By Linda C_16

I am a past client of this provider

The top three caregivers were really good. Some of the people were outstanding, but some other caregivers were not very good. Out of the ten we had, three were good caregivers.

May 14, 2019

By Katie S

I am a current client of this provider

He has a head injury, and they keep him organized. The communication and follow through is pretty good, and they solve problems.

April 02, 2019

By Sheila S_3

I am a current client of this provider

My loved one has to have 24 hour care, so they fill in for those hours. I like that they seem to have good people as well as good customer service.

April 02, 2019

By JEAN H

I am a current client of this provider

There have been a few hitches. They could have a little more communication. I don't always receive calls about if they have someone to cover. There have been problems with the scheduling. The people that have come to provide care are good. Some are better than others, but for the most part, they are caring, cooperative, and helpful.

March 22, 2019

By Phyllis R_7

I am a past client of this provider

They helped tremendously when they were here. They helped me because my loved one was in a lot of pain and they all had a gracious attitude. They would help me with the laundry and the beds. It was more than I had ever expected. Every one of the caregivers was caring and very professional.

March 22, 2019

By Anonymous_1610

I am a current client of this provider

They've communicated with us pretty well and we know who is coming. I think that they would need to have consistency and quality of the caregivers.

February 22, 2019

By Shirley W_9

I am a past client of this provider

I didn't have to worry about my mom every minute because someone was there. The caregivers were reliable, kind, and helpful.

February 20, 2019

By Roxeanne W

I am a past client of this provider

The care is mostly for the family. It is comforting to know that they are safe and I like that they do background checks. Everyone is very friendly and accommodating.

January 23, 2019

By Megan C_1

I am a past client of this provider

They helped with their ability to have Betty continue living where she wanted to live. They are reliable, communicative, and have great response time.

January 04, 2019

By GLORIA _1

I am a current client of this provider

They feed her lunch. I think some of the aides are too tired. They work a lot and don't have very much energy.

December 13, 2018

By Jim W_14

I am a current client of this provider

They give her personal care, such as showering and dressing. Their services are professional and reliable.

December 04, 2018

By Daniel H_1

I am a past client of this provider

My mom is just difficult to stay around and get along with, so there was not much of an impact. I would them want them to be less expensive.

November 13, 2018

By GREGORY S_1

I am a current client of this provider

They help my wife function around the house and eat properly. They are prompt, friendly, and hard-working people.

October 29, 2018

By Dawn H_2

I am a past client of this provider

It was very stressful. They could have done what they were told to do rather than doing whatever they wanted when I left. They weren't bad, but I just had some problems. They could have actually followed their schedule that they were supposed to do with her. For example, they didn't take her to the bathroom every two hours.

October 19, 2018

By Karen R_7

I am a current client of this provider

They don't come every day but the days that they come it really helps us. They are very responsive and the young ladies that comes have really connected with my mom.

September 27, 2018

By Nancy B_3

I am a past client of this provider

The service was absolutely critical to her. They were only late for their shift twice, which was pretty good for how many times they were there.

September 05, 2018

By Linda W_3

I am a past client of this provider

They did very little for my mother. My mother had a number of different caregivers before selecting a good match. I know my mom can be difficult, but the caregivers didn't usually try to make an effort with her.

August 09, 2018

By David C_2

I am a current client of this provider

She provides services in the morning that help with the quality of life, like helping her get dressed and ready for the day. It makes things easier for everyone. The provider is very professional. She shows up on time, and is usually early. She has a good working relationship with my mom. They really click and it's worked out well.

August 06, 2018

By Theresa L

I am a current client of this provider

I think it helped my loved one transition to home very quickly. He needed help, and I think the care has really helped him with that. Brightstar Care has a really great response. They accommodate for what we need, and the people are very nice.

July 25, 2018

By Anonymous

I am a past client of this provider

They provided companion care and made sure that my loved one got their medicine. They were responsive and they provided updates regularly.

July 19, 2018

By Magali a

I am a past client of this provider

Since we are in a different state it was nice to have someone help her. They have been great. We have used them twice before. They were punctual, quick to respond and efficient.

July 10, 2018

By Anonymous

I am a current client of this provider

We are dealing with the patient, so it's not my daily life. Since we hired the CNA, my life is a lot easier, so I don't have to go out every day. I really appreciate the people from the office staff. It depends. They have so many different caregivers, some are so qualified and some are not. The staff has to communicate more with the main office. They need more training and to have some people that are more willing to help out. It's difficult because they have to be willing to help other people.

June 05, 2018

By Dean D

I am a current client of this provider

They help Estelle with personal grooming. Everything has been excellent. They send outstanding and willing caregivers. They do whatever needs done.

May 31, 2018

By Lisa H

I am a past client of this provider

It was a huge help having them here. They were very attentive. They were very professional and well-organized.

May 31, 2018

By Marie T

I am a past client of this provider

I am still getting therapy, but BrightStar did help a little. I was satisfied with the care that I got from them.

April 19, 2018

By Anna W_3

I am a current client of this provider

They are here when they need to be, and that is a really positive thing. I'm not here when they get here, and they call me when something is bothering my mother. They make sure that she eats, is clean, and takes her medicine. I am at work and can't do that.

April 16, 2018

By Mary W

I am a current client of this provider

The services have been reliable. The services make it so my step father doesn't have to do everything for my mother. He gets a break.

April 05, 2018

By Iris P

I am a current client of this provider

I like that there is a lot of communication. I called one night and they got someone for me by the next morning. They are very prompt with helping. Some of the caregivers are fabulous and very helpful, but others are not so great.

April 04, 2018

By Kim S_1

I am a current client of this provider

The best thing is that someone is always available to answer the phone when I call. They are able to get me someone if I need them. They are easy to reach!

March 28, 2018

By Nancy C

I am a current client of this provider

They are always there when I call, and are very responsive. They take good care of my mom, and I don't have to worry as much and if somebody doesn't show up because I know they'll send somebody else.

March 26, 2018

By DorothyD

I am a current client of this provider

They seem to have good people and they have a depth of staff that they can accommodate long hours. They have somebody there 24/7. I don't have to worry about my mom being alone.

March 13, 2018

By Anonymous

I am a past client of this provider

There was a language barrier between my loved one and one of the caregivers. They hire CNAs that don't speak English, which is an issue when working with the elderly, especially if they have trouble hearing since they are unable to communicate with each other. They could screen the CNAs better.

March 12, 2018

By Catherine G

I am a current client of this provider

They need to coordinate the scheduling better. They need to follow through with what they tell us. They need to train their caregivers. The staff needs more training.

March 09, 2018

By Albert S.

Other

Keyona arrives on time and assist with bathing, helping getting dressed. Our interactions with the caregiver are pleasant and enjoyable. The agency has been extremely helpful in providing us with the necessary emergency situations whenever one occurs.

January 17, 2018

By dawnc35

I am a past client of this provider

Recently my mother became a hospice patient and we turned to BrightStar for help with her 24/7 care. We had several good ladies that came to our house to help with my mom; however, 2 ladies stick in my mind, Kathy C and Patricia L were absolute angels for my family. Their attention paid to my mother was absolutely amazing. They took their time to spend it sitting with my mom and going over and above to make sure not only she but my family was taken care of. Their kindness and attentiveness put our minds at ease when we knew that they were with her. I was actually able to get a few hours sleep when I knew they were there because I knew my mom was getting the best care. Thank you to these 2 ladies does not even come close to telling them how much we appreciated everything they did for us. I can only hope that BrightStar is lucky enough to get a few more people like these 2 ladies. I also hope that Brightstar does something to recognize these ladies because they sure do deserve it. My mother ended up passing at the beginning of December and I ran into Kathy today, one of the first things she said was that she was so sorry to hear of my mom's passing and what a wonderful woman she was. It really touched my heart that she remembered me without having to be reminded who my mom was. I sure hope that Brightstar and recognize these 2 ladies because it was an absolute pleasure to work with both of them.

December 27, 2017

By Martha F

I am a current client of this provider

They have made every effort to accommodate my loved one, even with their peculiarities. BrightStar Care has made life easier right from the beginning, by providing a caregiver my dad just loves. My dad has four children and none of us live by him and we work, so we rely on them to help him, which is tremendous.

December 19, 2017

By Ann C_3

I am a current client of this provider

BrightStar Care's caregivers are very nice and professional. I would caution somebody to get the caregivers on a consistent basis. The services of BrightStar Care help me by being able to go out and run errands. The services are helpful at night so I can sleep well. The night aide changes my loved one's bed sheets and diapers.

November 20, 2017

By Mary P

I am a current client of this provider

BrightStar Care is reliable to work with and the caregivers work well. My loved one would not be able to function without BrightStar Care's help.

November 14, 2017

By Mary B_1

I am a current client of this provider

BrightStar Care has been reliable, and provides quality care for us. BrightStar Care has made my loved one's life easier by doing what we hired them to do for her.

November 08, 2017

By Preston S

I am a past client of this provider

I would refer others to BrightStar Care because they were always on time, they were courteous and helpful, and the whole time it was perfect. BrightStar Care's services were perfect. They helped me.

October 27, 2017

By Tabitha T_1

I am a current client of this provider

There's a little miscommunication with the office staff and the caregiver. The office doesn't read the instructors all the way before sending caregivers. The caregivers will make sure that my mother is taken care of. They make sure that she exercises and she is bathed.

October 03, 2017

By William POL 9164918 ClaimJH012441 K_1

I am a current client of this provider

I only know about the caregiver who helps me each day. I don't know anything about the company. The caregiver is excellent. She does nothing wrong. She makes my bed, fixes me breakfast, and does everything for me.

October 02, 2017

By Tobias H

I am a past client of this provider

I would absolutely recommend BrightStar Care. They seemed perfectly fine. BrightStar Care was very helpful, and we needed the services.

September 29, 2017

By Anonymous_349

I am a past client of this provider

Within one week, the staff at BrightStar Care didn't show up twice! When the caregivers were there they did well, but they didn't show up all the time.
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About BrightStar Care

BrightStar Care is an in-home care provider serving Lutherville, Maryland and the surrounding area. BrightStar Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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