Shepherd's Staff In-home Care

Offers Home Care

65 Reviews
Call (800) 973-1841
Shepherd's Staff In-home Care (800) 973-1841
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Reviews of Shepherd's Staff In-home Care

65 Reviews Write a review

Home Care Reviews for Shepherd's Staff In-home Care

June 12, 2019

By Debra F_1

I am a current client of this provider

They could improve in getting her up and talk to her more when she is up. They could discuss things and be more open with her. They have continued to be on time, and we haven't had a problem with someone not being there.

May 30, 2019

By Casper D_1

I am a current client of this provider

They help me with my needs. I like the services that they have to offer.

May 29, 2019

By Pat H

I am a current client of this provider

My loved one is happy, so I'm happy. I know she's being provided care from someone who is very personalized to her and that's she's developed a relationship with. I like the very personal attention to the caregivers that's assigned. They come and do introductions so I know who is with my loved one.

May 09, 2019

By Raejean P_1

I am a current client of this provider

He is doing so much better in his daily interactions. He's improved. I don't worry about him when I am at work. Its like having another wife in the home.

April 25, 2019

By Nina C_1

I am a current client of this provider

They are very accommodating. Consistency is important, so they try very hard to make sure that they're consistent with the scheduling. I like that it's small and personable. They are very attentive and they communicate with us well. We've been blessed with a caregiver that's very consistent with my mom.

April 18, 2019

By Kathy R_10

I am a current client of this provider

I'm not sure I know what they are supposed to do. They need to make sure my mom walks and they are supposed to help her, but they don't. They only do what she wants, but that isn't always what she needs. The girls need to follow more directions. Over time, they are doing less and less.

April 18, 2019

By Mary K_4

I am a current client of this provider

They always keep in touch with me and stop in and check on how my loved one is doing. They have good follow up. I have already recommended a couple of people to them. They're very helpful, the staff is very accommodating, and I'm happy with the services they give my husband.

April 09, 2019

By Deanna R

I am a current client of this provider

They are currently helping to take care of my grandmother, so it has been less stressful to know that they care for her weekly. I like how the person who recommended them to us is a close friend.

March 25, 2019

By Doug B_1

I am a past client of this provider

The provider helped me the most by taking care of my wife. I like how the people were excellent in this agency.

March 25, 2019

By Karen M

I am a current client of this provider

It frees me up for the hours I spend with my mom. It helps me to know that they help with the meals, laundry, and keep the house neat and tidy. They are a good company for my mom, too. I love everything about them. The owner is awesome and comes to visit. The caregivers work very well with my mother.

March 20, 2019

By Patsy H_3

I am a current client of this provider

They do things that I can't do for myself anymore. They try to get me whatever I need, and they are good at adapting to my needs.

March 20, 2019

By Brenda A_2

I am a current client of this provider

They take care of my loved one when I have to go somewhere. All I've got to do is call the agency if I'm in a bind, and they'll help me.

March 11, 2019

By Cathi M_1

I am a current client of this provider

I can leave them with my son, and that helps me relax. They keep in touch with me and I appreciate that.

March 11, 2019

By Betsy T_1

I am a current client of this provider

She can't drive anymore, so just having her know that someone is coming once a week to take her where she needs to go is helpful. They are really helpful and do what we are looking for my mother-in-law.

February 26, 2019

By Nora W_1

I am a current client of this provider

They have made my life easier by allowing me to work because they are here taking care of my loved one. I like that the caregiver that we have is wonderful. They are very accessible if we have an issue or problem.

February 21, 2019

By Christine B_3

I am a current client of this provider

I can't do certain things myself since I have a poor rotator cuff. They take their time and explain what they do, what their goals are, and they meet those goals.

February 21, 2019

By Mindy R

I am a current client of this provider

I was trying to do the care on my own. They go in and feed my aunt twice a day. They have done an amazing job helping out with that. There are many caregivers that are very helpful to my loved one. They are very polite and courteous.

February 15, 2019

By Jim S

I am a current client of this provider

They help by giving me the freedom to get the exercise that I need. The quality of their people is outstanding.

February 12, 2019

By Rose-Marie C

I am a current client of this provider

They do so much for me so I can't even narrow it down. They are always on time, always dressed neatly, and if I need to be taken to an appointment or to a party, I get permission to go with them. Without them I would not be able to go anywhere. My caregiver is Cheryl Horner and she is really just a doll. I hope she never moves away. Anytime I have had any of the girls here, they have been just wonderful.

February 11, 2019

By Gladys M_1

I am a current client of this provider

I don't know how they can make it easier, they help with my husband. I like that they are interested and seem like they care.

January 23, 2019

By Dulcia D

I am a current client of this provider

Recently it has just been for transportation. I like that all of the people they have sent have worked well with me.

January 15, 2019

By Pat Y

I am a current client of this provider

They have helped the most by just playing games with him. He is interacting much better. He didn't know who I was, but now he knows who I am. They take good care of him. He is getting much better, and he is doing things now that he wasn't able to do before.

December 10, 2018

By Doris P

I am a current client of this provider

They help clear the table, they wash the dishes, they vacuum or sweep the floor, and they make sure things are picked up and put away. I don't have to tell them everything. They go right ahead and know what I want done.

November 09, 2018

By Anonymous_798

I am a current client of this provider

They clean, do laundry, and do anything extra I ask them to do. The aide I have is wonderful, but I'm not so sure about the organization.

October 26, 2018

By Diane H_3

I am a current client of this provider

They are able to come and take care of a person so we don't have to do so much transporting. It is quality care and reasonably priced.

October 10, 2018

By Anonymous_198

I am a current client of this provider

They help me with driving and with carrying things. Sometimes people are supposed to show up at a certain time and they don't come, but this company is reliable.

September 28, 2018

By Lynn Z

I am a past client of this provider

It relieved a lot of stress for me. The people were very caring.

August 29, 2018

By Theresa P

I am a past client of this provider

They had a tremendous impact because my mother-in-law trusted them and they were companions to her. I liked that that the women they sent were professional and clean, they really understood their duties.

August 20, 2018

By Sharon T_1

I am a current client of this provider

She fills my pill bottle, which has helped make my life easier. They are always very nice and cordial.

August 10, 2018

By Robert D_15

I am a current client of this provider

They took care of the client while I was away from my house. They are very promptive, and they do their job.

August 09, 2018

By Becky B_2

I am a past client of this provider

Their availability and the quality of the people was the most helpful. The people were really good. I liked their responsiveness.

July 25, 2018

By Thomas C_6

I am a past client of this provider

I needed help and knew I could trust them. They were very professional, always on time, and very caring towards my dad.

June 21, 2018

By Harry Z

I am a current client of this provider

Having someone around helps me out a lot. They do just about everything that I ask them to do with a minimal amount of help from me. It has all worked out well.

June 19, 2018

By Edna W

I am a current client of this provider

When I call for them to come pick me up, they will. I am always very pleased with their services.

June 11, 2018

By Ann M

I am a current client of this provider

It gives me an opportunity to get out. The owner is very involved, and she comes out to introduce every new caregiver.

June 11, 2018

By Bernice M

I am a current client of this provider

My husband is content and good when I get home, and I am able to get away for a little bit. The caregivers take excellent care of my husband while I am gone.

May 23, 2018

By Patti D

I am a current client of this provider

They are usually able to keep me with the same caregiver so that I'm able to have a bond with them. I like that I can get somebody 24/7 and that somebody is on call all the time. If I have an emergency in middle of the night, somebody will answer.

May 14, 2018

By Jacqueline C

I am a current client of this provider

The services help my parents run their errands. So far, they have met all of my expectations.

May 07, 2018

By Dara V_1

I am a current client of this provider

We couldn't function without a caregiver because I have a mother who needs 24 hour care, but it's is not possible for me and my sister to be there all the time. I always felt very comfortable with all the caregivers there. I like that they are very conscious of the caregiver they send out, they are a company with a lot integrity.

April 25, 2018

By Amy I

I am a current client of this provider

I like their caregivers and their efficiency. I like their website. I like the management. They take care of everything when they come.

April 09, 2018

By Joe K_1

I am a past client of this provider

The whole process was great. They came out and did the assessment. They were great with my father and worked with our schedule. We could rest easier knowing my father was cared for.

March 20, 2018

By Karen J

I am a past client of this provider

They were friendly, prompt, hardworking, and loving. The care was great for all of us! It lightened our load by not making us drive over there every day. I never had to worry about her being taken care of.

March 14, 2018

By Rosemary A

I am a past client of this provider

I like the person that came to take care of my mother. I really liked the caregivers. They helped physically, mentally, and spiritually.

March 09, 2018

By Linda D

I am a current client of this provider

Shepherd's Staff is a very reliable and trustworthy company. Shepherd's Staff is a pleasure to work with. My mother's services has helped her be active so that she can go on walks while I am at work and to be safe while doing it.

December 09, 2017

By Howard (

I am a current client of this provider

Shepherd's Staff In-home Care seems to be very conscientious and their employees really seem to care about the clients. The services have certainly made things easier for me.

December 09, 2017

By Grace M

I am a past client of this provider

The caregiver that took care of me from Shepherd's Staff was really good. I consider her a friend. Having the services from Shepherd's Staff made sure that I didn't have anything to worry about.

November 14, 2017

By Gloria C

I am a past client of this provider

I don't have a strong feeling about Shepherd's Staff in either direction. They provided the services. Shepherd's Staff allowed me a little freedom.

November 14, 2017

By Allan & Sharron W

I am a current client of this provider

Shepherd's Staff In-home Care is kind, caring, complete, and accurate. They will do anything that you ask, and will treat you better than your mother did. My husband has Parkinson's, and it is so necessary that someone is patient enough to help him. He is at a stage where it is hard for him to walk and to be understood, and I am bed bound, so it is so meaningful to have this help.

October 24, 2017

By Randy V

I am a current client of this provider

I am impressed with Shepherd's Staff because of the attention that the caregivers give to my mom. They are always trying to engage mom in different things. The care that Shepherd's Staff offers has taken the burn and worry from us because we know that on a day-to-day basis, my mom is doing what she is supposed to be doing.

October 12, 2017

By Jeanne S

I am a current client of this provider

I would tell someone that my recommendation of Shepherd's Staff depends on the caregiver that they would be sent. I am so delighted to have my caregiver. My caregiver is very efficient, does her job well, and had become my good friend.

September 16, 2016

By CD Carroll County

I am a past client of this provider

Shepard’s Staff provided quality care to my mom for several years as she went from relatively independent, to bedridden and dependent on others. Angela, the office staff, and all of the caregivers were professional, friendly, competent, and truly cared for my mom’s well-being. For my mom, cats are part of the family. My husband and I, the sole caregivers for my mom in our home, could not leave for the weekend if my mom wasn't cared for and if the cats weren't fed. Shephard’s Staff caregivers were willing to provide that extra assistance. With the support provided by Shephard’s Staff, my mom was able to stay at home until her passing. Without hesitation, I would recommend them.

February 29, 2016

By Cindy120552950

I am a current client of this provider

We have Shepherd's Staff for my mother-in-law. The owner met me for interview at my mother-in-law’s home. She makes sure that every staff interviews with the client. She was very good. They have very personalized service. My mother-in-law is pleased with the caregiver.

February 18, 2016

By JerryM

I am a current client of this provider

Overall, we have received excellent in-home care from Shepherd's Staff for several years now.
Provider Response

We are honored to help! Thanks for the review.

June 30, 2015

By mcbeth0927

I am a past client of this provider

We engaged the services of Shepherd's Staff for a brief time, following our father's discharge from a rehab facility after he had broken his hip. Our dad is very independent, so this was a difficult situation for him to have to adjust to (having someone do most things for him, needing supervision, etc, to maintain his safety). The staff member, William, was sensitive to this. While we did not require the services of Shepherd's Staff for very long (less than 10 occasions), our dad was well-treated, we felt that his safety was maintained as he gained back his strength, and that the agency ensured that someone trust-worthy was there to assist him. We hope that the need to use these services doesn't present again, but we would feel very comfortable selecting Shepherd's Staff again should the need arise. Thank you, Angela, for your assistance; we appreciate the quality!

June 03, 2015

By petew


When our aging Mother needed additional assistance, the family interviewed 3 different help services. We chose Shepherd’s Staff because their values most aligned with ours. That decision was over 2 years ago and we’ve been so pleased ever since. Each caregiver Mom has had has been specially selected by Shepherd’s Staff to best match her personality, values, and needs. Each one has treated Mom as a VIP with emphasis on the P. She feels valued as a person with individual interests, needs and changing moods. Whenever the family has requested special attention for her or an adjustment to the way services are delivered, the gracious, accommodating response made us feel they really do care. Every staff member relates to her professionally as well as being a friend. On more than one occasion, the staff has gone out of their way to stop in her room just to say ‘hi’ when they were in the area. They have come to special family events just to be part of the festivities. Angela and Becky, have been amazing. They’ve been such a part of her life and brought her such joy.
Provider Response

We try to hire only caregivers who share our view that every human life is of inestimable value, regardless of age or ability. Respect for human dignity is our number one company value. We are glad to know that our caregivers are showing that respect to our clients!

May 11, 2015

By Ohio Client

I am a current client of this provider

Shepherd’s Staff caregivers have been helping my mom for over two years – with the present caregiver helping for about a year. My mom is quite elderly, hard of hearing, and losing her eyesight. The current caregiver is exceedingly kind to my mom and we are most grateful to have her services. The caregiver takes mom shopping and helps with light housekeeping such as laundry, dishes, and cleaning. But mostly she is someone we trust to keep another eye on my mom and do some of the things we are unable to do for her because we live too far away. We have been most satisfied with Shepherd Staff.

October 23, 2014

By Connie Parsons

I am a past client of this provider

i used Shepherds Staff when my 89 year old mother, who had Alzheimer's, came to live with us. The caregivers were so kind to my mother. I felt very comfortable leaving the house, knowing that my mom was in good hands. The scheduler tries to keep the same caregiver coming to the house so there is continuity of care. I went away on vacation with my family in the summer for five days, and the lady who was caregiver for my mom stayed at my house during that time. She cared for Mom as If she were a part of her family, taking her to the firehall for dinner one evening, to the store and bought her a pair of pants, cooked meals for her, kept her clean and even cleaned my house! I was worried that my mom would have a difficult time bein separated from us, but because of the caregiver's wonderful care, she did fine and enjoyed the company! I highly recommend Shepherd's Staff for in home care.
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About Shepherd's Staff In-home Care

Shepherd’s Staff In-home Care in Frederick County, Maryland, offers elderly clients personal and companion home care services to help them remain safely in their own homes.

Deacon John & Angela Martin, 40-year residents of Walkersville, were inspired in 2011 to open a senior care agency after several years of experience helping Angela’s parents navigate the challenges of aging in place. We carefully screen and train our caregivers and provide regular supervision to ensure clients are getting the care they deserve.

Shepherd's Staff In-home Care is a 5-time winner of the Best of Home Care Leader in Excellence Award. This award is based on confidential interviews of our clients and caregivers by a third-party company.

Photos of Shepherd's Staff In-home Care

Services and Amenities of Shepherd's Staff In-home Care

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Exercise
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Dementia Care

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Direct Debit

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured

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Shepherd's Staff In-home Care

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