Shepherd's Staff In-home Care

Offers Home Care

38 Reviews
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Shepherd's Staff In-home Care (800) 973-1841
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Reviews of Shepherd's Staff In-home Care

38 Reviews Write a review

Home Care Reviews for Shepherd's Staff In-home Care

May 14, 2018

By Casper D

I am a current client of this provider

They provide good care. They help me with my chores.

May 14, 2018

By Jacqueline C_1

I am a current client of this provider

So far, they have met all of my expectations. The services help my parents run their errands.

May 07, 2018

By Dara V

I am a current client of this provider

I like that they are very conscious of the caregiver they send out, they are a company with a lot integrity. We couldn't function without a caregiver because I have a mother who needs 24 hour care, but it's is not possible for me and my sister to be there all the time. I always felt very comfortable with all the caregivers there.

April 26, 2018

By Theresa S_1

I am a current client of this provider

They are knowledgeable and polite. I wouldn't be here if I didn't have them. They are available to do whatever it is that I need.

April 25, 2018

By Amy I_1

I am a current client of this provider

I like their caregivers and their efficiency. I like their website. I like the management. They take care of everything when they come.

April 10, 2018

By Pat H_4

I am a current client of this provider

The care provided has overall been good. When I've had any concerns, they were very promptly addressed. It certainly gives me peace of mind to know someone's with my mom.

April 09, 2018

By Kathy R_4

I am a current client of this provider

They're very professional. I have time to do grocery shopping and go to doctor appointments for myself.

April 09, 2018

By Joe K_1

I am a past client of this provider

The whole process was great. They came out and did the assessment. They were great with my father and worked with our schedule. We could rest easier knowing my father was cared for.

April 09, 2018

By Peter W_3

I am a current client of this provider

They have been great. The staff has been very responsive when the family has been asking questions. The fact that they have looked at what would be a good match in the beginning with my mom and they have been together for several years. It's been a good match. My mom looks forward to the caregiver every Wednesday and it brightens her day. It allows her to go shopping.

March 20, 2018

By Karen J_2

I am a past client of this provider

They were friendly, prompt, hardworking, and loving. The care was great for all of us! It lightened our load by not making us drive over there every day. I never had to worry about her being taken care of.

March 14, 2018

By Karen M_4

I am a current client of this provider

The organization of the administration and the staff. They use binders, and there is a lot of communication between me and the staff. They assist her with her exercises and make her three meals a day.

March 14, 2018

By Rosemary A

I am a past client of this provider

I like the person that came to take care of my mother. I really liked the caregivers. They helped physically, mentally, and spiritually.

March 12, 2018

By Mary K_10

I am a current client of this provider

I feel that they are very trustworthy being in my home. I do feel they screen their caregivers very well. I am very comfortable in leaving my husband with the caregiver knowing that there wouldn't be any issue.

March 09, 2018

By Linda D_6

I am a current client of this provider

I like that they are dependable and trustworthy. I have had very little trouble with the various work with them and my mom. It's been really good overall. They have been very good. They mostly provide companionship. They take her on walks.

January 23, 2018

By Rose-Marie C

I am a current client of this provider

It is hard to say because everything is very good. They are prompt and reliable. The caregiver does cooking for me, does laundry, keeps the house tidy, and does everything I need.

January 10, 2018

By Patsy H_1

I am a current client of this provider

For the most part, I have had no complaints. There is one particular caregiver that I really like and try to get. Every time Shepherd's Staff takes my husband somewhere and I do not have to, that makes life easier. They will come back with all of the questions that I had to the doctors and they take good notes which makes me feel like I was there.

December 18, 2017

By Doris P_1

I am a current client of this provider

I would recommend Shepherd's Staff because I find the caregivers to be very nice. Shepherd's Staff allows me to go other places when I want to.

December 09, 2017

By Howard (_1

I am a current client of this provider

Shepherd's Staff In-home Care seems to be very conscientious and their employees really seem to care about the clients. The services have certainly made things easier for me.

December 09, 2017

By Grace M_1

I am a past client of this provider

The caregiver that took care of me from Shepherd's Staff was really good. I consider her a friend. Having the services from Shepherd's Staff made sure that I didn't have anything to worry about.

November 28, 2017

By Tina J

I am a past client of this provider

The owner went out of her way to help me, and she took time to interview employees for the clients, and she makes sure that her employees are not over worked as well. She is just wonderful. I had an emergency, and the owner brought the paperwork to me so that we could get a caregiver on time, and that was great.

November 14, 2017

By Gloria C

I am a past client of this provider

I don't have a strong feeling about Shepherd's Staff in either direction. They provided the services. Shepherd's Staff allowed me a little freedom.

November 14, 2017

By Allan & Sharron W

I am a past client of this provider

Shepherd's Staff has reliable and dependable caregivers that are wonderful. My husband has Parkinson's disease, which keeps me up all night. I have a bad back and can't stand for very long. The caregivers helped me cook and clean. They also talked to me and helped me with my husband. My husband was happy with the caregivers and he trusted them.

November 09, 2017

By Helen M_1

I am a current client of this provider

Shepherd's Staff is very competent and reliable. Shepherd's Staff has made a much better impact. There are a lot of things that I cannot do and they do those things for me.

September 16, 2016

By CD Carroll County

I am a past client of this provider

Shepard’s Staff provided quality care to my mom for several years as she went from relatively independent, to bedridden and dependent on others. Angela, the office staff, and all of the caregivers were professional, friendly, competent, and truly cared for my mom’s well-being. For my mom, cats are part of the family. My husband and I, the sole caregivers for my mom in our home, could not leave for the weekend if my mom wasn't cared for and if the cats weren't fed. Shephard’s Staff caregivers were willing to provide that extra assistance. With the support provided by Shephard’s Staff, my mom was able to stay at home until her passing. Without hesitation, I would recommend them.

February 29, 2016

By Cindy120552950

I am a current client of this provider

We have Shepherd's Staff for my mother-in-law. The owner met me for interview at my mother-in-law’s home. She makes sure that every staff interviews with the client. She was very good. They have very personalized service. My mother-in-law is pleased with the caregiver.

February 18, 2016

By JerryM

I am a current client of this provider

Overall, we have received excellent in-home care from Shepherd's Staff for several years now.
Provider Response

We are honored to help! Thanks for the review.

June 30, 2015

By mcbeth0927

I am a past client of this provider

We engaged the services of Shepherd's Staff for a brief time, following our father's discharge from a rehab facility after he had broken his hip. Our dad is very independent, so this was a difficult situation for him to have to adjust to (having someone do most things for him, needing supervision, etc, to maintain his safety). The staff member, William, was sensitive to this. While we did not require the services of Shepherd's Staff for very long (less than 10 occasions), our dad was well-treated, we felt that his safety was maintained as he gained back his strength, and that the agency ensured that someone trust-worthy was there to assist him. We hope that the need to use these services doesn't present again, but we would feel very comfortable selecting Shepherd's Staff again should the need arise. Thank you, Angela, for your assistance; we appreciate the quality!

June 03, 2015

By petew


When our aging Mother needed additional assistance, the family interviewed 3 different help services. We chose Shepherd’s Staff because their values most aligned with ours. That decision was over 2 years ago and we’ve been so pleased ever since. Each caregiver Mom has had has been specially selected by Shepherd’s Staff to best match her personality, values, and needs. Each one has treated Mom as a VIP with emphasis on the P. She feels valued as a person with individual interests, needs and changing moods. Whenever the family has requested special attention for her or an adjustment to the way services are delivered, the gracious, accommodating response made us feel they really do care. Every staff member relates to her professionally as well as being a friend. On more than one occasion, the staff has gone out of their way to stop in her room just to say ‘hi’ when they were in the area. They have come to special family events just to be part of the festivities. Angela and Becky, have been amazing. They’ve been such a part of her life and brought her such joy.
Provider Response

We try to hire only caregivers who share our view that every human life is of inestimable value, regardless of age or ability. Respect for human dignity is our number one company value. We are glad to know that our caregivers are showing that respect to our clients!

May 11, 2015

By Ohio Client

I am a current client of this provider

Shepherd’s Staff caregivers have been helping my mom for over two years – with the present caregiver helping for about a year. My mom is quite elderly, hard of hearing, and losing her eyesight. The current caregiver is exceedingly kind to my mom and we are most grateful to have her services. The caregiver takes mom shopping and helps with light housekeeping such as laundry, dishes, and cleaning. But mostly she is someone we trust to keep another eye on my mom and do some of the things we are unable to do for her because we live too far away. We have been most satisfied with Shepherd Staff.

October 23, 2014

By Connie Parsons

I am a past client of this provider

i used Shepherds Staff when my 89 year old mother, who had Alzheimer's, came to live with us. The caregivers were so kind to my mother. I felt very comfortable leaving the house, knowing that my mom was in good hands. The scheduler tries to keep the same caregiver coming to the house so there is continuity of care. I went away on vacation with my family in the summer for five days, and the lady who was caregiver for my mom stayed at my house during that time. She cared for Mom as If she were a part of her family, taking her to the firehall for dinner one evening, to the store and bought her a pair of pants, cooked meals for her, kept her clean and even cleaned my house! I was worried that my mom would have a difficult time bein separated from us, but because of the caregiver's wonderful care, she did fine and enjoyed the company! I highly recommend Shepherd's Staff for in home care.
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About Shepherd's Staff In-home Care

The Care Your Elderly Loved One Deserves

Compassionate Senior Care in Frederick, Carroll, and Washington County

Shepherd’s Staff In-home Care helps older people remain safely in their own homes by providing trained companion care aides who can help with:

  • Housekeeping chores
  • Planning and preparing nutritious meals
  • Driving to appointments and other incidental transportation
  • Caring companionship
  • Assistance with bathing, dressing, personal care, and medications

What sets us apart?

Low turnover. We hire the best caregivers and treat them right. Almost 30 percent of our caregivers have been with us a year or more and 60 percent have been with us at least six months.

Consistency. Regular clients will be assigned a regular caregivers, to ensure familiarity and continuity of care. You’ll always know ahead of time if someone other than the regular caregiver is coming.

Training. Every caregiver receives six hours of comprehensive training before being assigned to a client. Through our exclusive Certified Companion Aide® program, our caregivers increase their knowledge and adhere to the highest standards of caregiver professionalism.

We’re local

Shepherd’s Staff In-home Care is owned and operated by John and Angela Martin, 35-year residents of Frederick County, who launched the business in 2011. Caring for Angela’s mother, who had 10 years’ of decline before her death in 2008, showed them how difficult it is to find a good, reliable caregiver. “We want to provide others with the kind of care we feel every senior deserves,” Angela says. “We love this community and want to give back to it, by making life here better for the older men and women who live here.”

We have high standards

We look for motivated caregivers who are committed to our core values, and provide regular training and mentoring to ensure they understand and practice:

  • Respect — for the inherent dignity of every client
  • Compassion — treating clients with care and concern
  • Responsibility — arriving on time and completing all tasks reliably
  • Integrity — being trustworthy and honest
  • Professionalism — representing the company well and receiving ongoing training

Licensed as a Residential Service Agency by the State of Maryland Dept. of Health & Mental Hygiene. Lic. No. R3661.



Payment Options:

Check or direct debit


2015 Leader in Excellence Award by Home Care Pulse

Photos of Shepherd's Staff In-home Care

Services and Amenities of Shepherd's Staff In-home Care


  • Overnight Rate: $220/Night
  • Hourly Rate: $19–$23/Hour
  • Live In Rate: $235/Day

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Male Caregivers


  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Check
  • Payment Options Extra: Direct Debit

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured

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Shepherd's Staff In-home Care

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