Shepherd's Staff In-home Care

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78 Reviews
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Shepherd's Staff In-home Care (800) 973-1841
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Reviews of Shepherd's Staff In-home Care

78 Reviews Write a review

Home Care Reviews for Shepherd's Staff In-home Care

December 03, 2019

By Casper D_1

I am a current client of this provider

They provide good care for me. I like that they are very cooperative.

Provider Response

Thank you! We value you as a client and are very honored to be your care provider.

November 20, 2019

By Raejean P_1

I am a current client of this provider

I know that he is cared for, and I don't have to worry about it while I am at work. I have recommended them. Every provider we have had is outstanding.

November 18, 2019

By Kathy R_10

I am a current client of this provider

They could interact with her more and engage her in something stimulating. I would like them to be more assertive and more sure of themselves so that the client can feel confident in letting them help them.

November 08, 2019

By Laura B_16

I am a current client of this provider

It makes a big impact because my father is 93, and we used them through the summer when we needed to get away. We wouldn't have been able to get away if they didn't come. I liked that the owner came out and talked to me and my dad. She brought the people that were going to work with my dad, and that was very nice.

November 05, 2019

By Ellamarie B

I am a current client of this provider

They help by physically getting her to mass from her assisted living. I just have them for one thing, so I have been satisfied.

October 23, 2019

By Mary K_4

I am a current client of this provider

I don't know what I would be without them! My caregiver has been not just a caregiver, but a very good friend. He shows compassion, concern, and it isn't like he is just doing a job. He makes my loved one feel comfortable, and he looks forward to the visits from him. There are a lot of things I like. Their customer service is wonderful, I like the way they answer my needs right away, and the overall relationship I have with the staff is great.

October 17, 2019

By Deanna R

I am a current client of this provider

I think it is less stressful for me knowing that someone is with her and that if an emergency comes up, they will reach out to me and let me know. I like that they have been able to cover the schedule that I need, and all of the ladies have been very kind to my grandmother.

October 14, 2019

By Karen M

I am a past client of this provider

They provided company for her. They made sure she ate three meals a day. I like their staff, compassion, and the care.

October 09, 2019

By Tina F_3

I am a current client of this provider

They are very helpful for what I need them to do. I need to have them go in and help her eat. She is blind, and she doesn't remember to eat. I don't have to go in every day to do it. They are very dependable.

October 02, 2019

By Dave E_3

I am a current client of this provider

We only use the service for four hours a day. It is not so much about what they are doing, but we just can't have them for that long every day. They could maybe just have more consistency in the aides. We have been happy with all the caregivers and their communication. They have a good method of communication.

October 02, 2019

By Jennifer W_4

I am a current client of this provider

We don't access it enough. I would like to access it more. If she was more willing to access it more, it would have more of an impact. They have been extremely reliable and very kind. They work well with my difficult mother.

September 26, 2019

By Patsy H_3

I am a current client of this provider

They try to get you what you need. The caregivers mostly help me with cleaning. They work hard to work with you to help you get what you need.

September 12, 2019

By Anonymous_2522

I am a current client of this provider

It has given us peace of mind know that Shepherd's Staff In-home Care is there. They are easy to work with and schedule with because Shepherd's Staff In-home Care is accommodating.

September 12, 2019

By Cathi M_1

I am a current client of this provider

I don't have to worry about my son. They help him with his walking. I like that they work with me. I like that there is no minimum amount of service.

September 11, 2019

By Betsy T_1

I am a current client of this provider

They help her with driving and taking her where she wants to go. I like that they are very personal when you call, and they take care of things quickly.

September 09, 2019

By Nora W_1

I am a current client of this provider

They got to know her as an individual, her likes, and dislikes. They treat her the way that she feels comfortable. They have been excellent with my aunt. The caregivers are very kind, and they are like a part of our family.

September 09, 2019

By Christine B_3

I am a current client of this provider

It's hard for me to get around and clean like a used to, so they are a huge help. I like the care they give and the time it takes for them to do it. They are a joy to work with.

August 27, 2019

By Gail

I am a past client of this provider

I used Shepherd's Staff In-home Care for a few days since that's all I needed. Our experience was that it's slightly disorganized, but ended up okay. They provided in-home-care help for my mom, everything from feeding, bathing and incontinence. The caregivers were fine. They were good people, nice and friendly. I chose them because they were the only in-home-care agency that answered my calls.

August 19, 2019

By George C_3

I am a current client of this provider

It makes an impact because I need their help. They come in for an hour and help me with some things I can't do on my own. They are dependable, and they check on everything to make sure everything is done properly.

August 19, 2019

By Jim S

I am a current client of this provider

They provided the necessary care for my wife. I like that they are affectionate, loving, and competent staff.

August 19, 2019

By Gladys M_1

I am a past client of this provider

They worked with me at different times, and they were very nice. They were as wonderful as they could be to me and my husband. They bathed him, got him up and out of the wheelchair, and did everything he asked of them.

August 19, 2019

By Rose-Marie C

I am a current client of this provider

They have pleasant and qualified people. They are self-starters and don't need much supervision. They make intelligent decisions. I like the quality of people that come here and the owners involvement and concern. They are dependable.

August 09, 2019

By Peter W

I am a current client of this provider

She is receiving 2 different kinds of services. One is a companion and takes her to the store, reads to her, and visits. The other person comes a few mornings a week and helps her get up and get dressed. I have been with them for many years, and I love their communication because it has been excellent, whether we initiate it or them.

August 09, 2019

By Gail R

I am a current client of this provider

They have helped me by being on time and doing their job. I liked that they helped. I needed help with my mother, and they came out and did an assessment.

July 29, 2019

By Linda K

I am a current client of this provider

We couldn't do without some of the services. They take care of my husband. They help with assistance that I need around the house. They do laundry. They are very responsible. They are very responsive to any questions you have. The owner is very conscientious.

July 29, 2019

By Dennis M_7

I am a current client of this provider

They go the extra mile to make her comfortable, which is not always easy. All the caregivers are very in tune to my mother's needs.

July 22, 2019

By Jean C_6

I am a current client of this provider

It's uplifting and helped me heal faster. The people that come are nice.

June 25, 2019

By Anna N_1

I am a current client of this provider

I try very hard to stay upright, and I know if I go down it would be bad. They make sure I stay upright. They ask me what I need and what would help me. I just need someone to hold on to. They are very concerned about my welfare.

June 20, 2019

By Marsha K_2

I am a past client of this provider

They gave me peace of mind. Mom couldn't take care of herself and couldn't understand that she couldn't do it. It felt like Mom was safe. I liked their responsiveness to any concerns that I had. I liked that I could reach a human being when I called there. I liked the personalities of the caregivers.

June 12, 2019

By Debra F_1

I am a current client of this provider

They could improve in getting her up and talk to her more when she is up. They could discuss things and be more open with her. They have continued to be on time, and we haven't had a problem with someone not being there.

April 25, 2019

By Nina C_1

I am a current client of this provider

They are very accommodating. Consistency is important, so they try very hard to make sure that they're consistent with the scheduling. I like that it's small and personable. They are very attentive and they communicate with us well. We've been blessed with a caregiver that's very consistent with my mom.

March 25, 2019

By Doug B_1

I am a past client of this provider

The provider helped me the most by taking care of my wife. I like how the people were excellent in this agency.

March 20, 2019

By Brenda A_2

I am a current client of this provider

They take care of my loved one when I have to go somewhere. All I've got to do is call the agency if I'm in a bind, and they'll help me.

February 21, 2019

By Mindy R

I am a current client of this provider

I was trying to do the care on my own. They go in and feed my aunt twice a day. They have done an amazing job helping out with that. There are many caregivers that are very helpful to my loved one. They are very polite and courteous.

January 23, 2019

By Dulcia D

I am a current client of this provider

Recently it has just been for transportation. I like that all of the people they have sent have worked well with me.

January 15, 2019

By Pat Y

I am a current client of this provider

They have helped the most by just playing games with him. He is interacting much better. He didn't know who I was, but now he knows who I am. They take good care of him. He is getting much better, and he is doing things now that he wasn't able to do before.

December 10, 2018

By Doris P

I am a current client of this provider

They help clear the table, they wash the dishes, they vacuum or sweep the floor, and they make sure things are picked up and put away. I don't have to tell them everything. They go right ahead and know what I want done.

October 26, 2018

By Diane H_3

I am a current client of this provider

They are able to come and take care of a person so we don't have to do so much transporting. It is quality care and reasonably priced.

October 10, 2018

By Anonymous_198

I am a current client of this provider

They help me with driving and with carrying things. Sometimes people are supposed to show up at a certain time and they don't come, but this company is reliable.

September 28, 2018

By Lynn Z

I am a past client of this provider

It relieved a lot of stress for me. The people were very caring.

August 29, 2018

By Theresa P

I am a past client of this provider

They had a tremendous impact because my mother-in-law trusted them and they were companions to her. I liked that that the women they sent were professional and clean, they really understood their duties.

August 20, 2018

By Sharon T_1

I am a current client of this provider

She fills my pill bottle, which has helped make my life easier. They are always very nice and cordial.

August 10, 2018

By Robert D_15

I am a current client of this provider

They took care of the client while I was away from my house. They are very promptive, and they do their job.

August 09, 2018

By Becky B_2

I am a past client of this provider

Their availability and the quality of the people was the most helpful. The people were really good. I liked their responsiveness.

July 25, 2018

By Thomas C_6

I am a past client of this provider

I needed help and knew I could trust them. They were very professional, always on time, and very caring towards my dad.

June 21, 2018

By Harry Z

I am a current client of this provider

Having someone around helps me out a lot. They do just about everything that I ask them to do with a minimal amount of help from me. It has all worked out well.

June 19, 2018

By Edna W

I am a current client of this provider

When I call for them to come pick me up, they will. I am always very pleased with their services.

June 11, 2018

By Ann M

I am a current client of this provider

It gives me an opportunity to get out. The owner is very involved, and she comes out to introduce every new caregiver.

June 11, 2018

By Bernice M

I am a current client of this provider

My husband is content and good when I get home, and I am able to get away for a little bit. The caregivers take excellent care of my husband while I am gone.

May 23, 2018

By Patti D

I am a current client of this provider

They are usually able to keep me with the same caregiver so that I'm able to have a bond with them. I like that I can get somebody 24/7 and that somebody is on call all the time. If I have an emergency in middle of the night, somebody will answer.

May 14, 2018

By Jacqueline C

I am a current client of this provider

The services help my parents run their errands. So far, they have met all of my expectations.

May 07, 2018

By Dara V_1

I am a current client of this provider

We couldn't function without a caregiver because I have a mother who needs 24 hour care, but it's is not possible for me and my sister to be there all the time. I always felt very comfortable with all the caregivers there. I like that they are very conscious of the caregiver they send out, they are a company with a lot integrity.

April 25, 2018

By Amy I

I am a current client of this provider

I like their caregivers and their efficiency. I like their website. I like the management. They take care of everything when they come.

April 09, 2018

By Joe K_1

I am a past client of this provider

The whole process was great. They came out and did the assessment. They were great with my father and worked with our schedule. We could rest easier knowing my father was cared for.

March 20, 2018

By Karen J

I am a past client of this provider

They were friendly, prompt, hardworking, and loving. The care was great for all of us! It lightened our load by not making us drive over there every day. I never had to worry about her being taken care of.

March 14, 2018

By Rosemary A

I am a past client of this provider

I like the person that came to take care of my mother. I really liked the caregivers. They helped physically, mentally, and spiritually.

March 09, 2018

By Linda D

I am a current client of this provider

Shepherd's Staff is a very reliable and trustworthy company. Shepherd's Staff is a pleasure to work with. My mother's services has helped her be active so that she can go on walks while I am at work and to be safe while doing it.

December 09, 2017

By Howard (

I am a current client of this provider

Shepherd's Staff In-home Care seems to be very conscientious and their employees really seem to care about the clients. The services have certainly made things easier for me.

December 09, 2017

By Grace M

I am a past client of this provider

The caregiver that took care of me from Shepherd's Staff was really good. I consider her a friend. Having the services from Shepherd's Staff made sure that I didn't have anything to worry about.

November 14, 2017

By Gloria C

I am a past client of this provider

I don't have a strong feeling about Shepherd's Staff in either direction. They provided the services. Shepherd's Staff allowed me a little freedom.

November 14, 2017

By Allan & Sharron W

I am a current client of this provider

Shepherd's Staff In-home Care is kind, caring, complete, and accurate. They will do anything that you ask, and will treat you better than your mother did. My husband has Parkinson's, and it is so necessary that someone is patient enough to help him. He is at a stage where it is hard for him to walk and to be understood, and I am bed bound, so it is so meaningful to have this help.

October 24, 2017

By Randy V

I am a current client of this provider

I am impressed with Shepherd's Staff because of the attention that the caregivers give to my mom. They are always trying to engage mom in different things. The care that Shepherd's Staff offers has taken the burn and worry from us because we know that on a day-to-day basis, my mom is doing what she is supposed to be doing.

October 12, 2017

By Jeanne S

I am a current client of this provider

I would tell someone that my recommendation of Shepherd's Staff depends on the caregiver that they would be sent. I am so delighted to have my caregiver. My caregiver is very efficient, does her job well, and had become my good friend.

September 16, 2016

By CD Carroll County

I am a past client of this provider

Shepard’s Staff provided quality care to my mom for several years as she went from relatively independent, to bedridden and dependent on others. Angela, the office staff, and all of the caregivers were professional, friendly, competent, and truly cared for my mom’s well-being. For my mom, cats are part of the family. My husband and I, the sole caregivers for my mom in our home, could not leave for the weekend if my mom wasn't cared for and if the cats weren't fed. Shephard’s Staff caregivers were willing to provide that extra assistance. With the support provided by Shephard’s Staff, my mom was able to stay at home until her passing. Without hesitation, I would recommend them.

February 29, 2016

By Cindy120552950

I am a current client of this provider

We have Shepherd's Staff for my mother-in-law. The owner met me for interview at my mother-in-law’s home. She makes sure that every staff interviews with the client. She was very good. They have very personalized service. My mother-in-law is pleased with the caregiver.

February 18, 2016

By JerryM

I am a current client of this provider

Overall, we have received excellent in-home care from Shepherd's Staff for several years now.

Provider Response

We are honored to help! Thanks for the review.

June 30, 2015

By mcbeth0927

I am a past client of this provider

We engaged the services of Shepherd's Staff for a brief time, following our father's discharge from a rehab facility after he had broken his hip. Our dad is very independent, so this was a difficult situation for him to have to adjust to (having someone do most things for him, needing supervision, etc, to maintain his safety). The staff member, William, was sensitive to this. While we did not require the services of Shepherd's Staff for very long (less than 10 occasions), our dad was well-treated, we felt that his safety was maintained as he gained back his strength, and that the agency ensured that someone trust-worthy was there to assist him. We hope that the need to use these services doesn't present again, but we would feel very comfortable selecting Shepherd's Staff again should the need arise. Thank you, Angela, for your assistance; we appreciate the quality!

June 03, 2015

By petew

Other

When our aging Mother needed additional assistance, the family interviewed 3 different help services. We chose Shepherd’s Staff because their values most aligned with ours. That decision was over 2 years ago and we’ve been so pleased ever since. Each caregiver Mom has had has been specially selected by Shepherd’s Staff to best match her personality, values, and needs. Each one has treated Mom as a VIP with emphasis on the P. She feels valued as a person with individual interests, needs and changing moods. Whenever the family has requested special attention for her or an adjustment to the way services are delivered, the gracious, accommodating response made us feel they really do care. Every staff member relates to her professionally as well as being a friend. On more than one occasion, the staff has gone out of their way to stop in her room just to say ‘hi’ when they were in the area. They have come to special family events just to be part of the festivities. Angela and Becky, have been amazing. They’ve been such a part of her life and brought her such joy.

Provider Response

We try to hire only caregivers who share our view that every human life is of inestimable value, regardless of age or ability. Respect for human dignity is our number one company value. We are glad to know that our caregivers are showing that respect to our clients!

May 11, 2015

By Ohio Client

I am a current client of this provider

Shepherd’s Staff caregivers have been helping my mom for over two years – with the present caregiver helping for about a year. My mom is quite elderly, hard of hearing, and losing her eyesight. The current caregiver is exceedingly kind to my mom and we are most grateful to have her services. The caregiver takes mom shopping and helps with light housekeeping such as laundry, dishes, and cleaning. But mostly she is someone we trust to keep another eye on my mom and do some of the things we are unable to do for her because we live too far away. We have been most satisfied with Shepherd Staff.

October 23, 2014

By Connie Parsons

I am a past client of this provider

i used Shepherds Staff when my 89 year old mother, who had Alzheimer's, came to live with us. The caregivers were so kind to my mother. I felt very comfortable leaving the house, knowing that my mom was in good hands. The scheduler tries to keep the same caregiver coming to the house so there is continuity of care. I went away on vacation with my family in the summer for five days, and the lady who was caregiver for my mom stayed at my house during that time. She cared for Mom as If she were a part of her family, taking her to the firehall for dinner one evening, to the store and bought her a pair of pants, cooked meals for her, kept her clean and even cleaned my house! I was worried that my mom would have a difficult time bein separated from us, but because of the caregiver's wonderful care, she did fine and enjoyed the company! I highly recommend Shepherd's Staff for in home care.
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About Shepherd's Staff In-home Care

Shepherd’s Staff In-home Care in Frederick County, Maryland, offers elderly clients personal and companion home care services to help them remain safely in their own homes.

Deacon John & Angela Martin, 40-year residents of Walkersville, were inspired in 2011 to open a senior care agency after several years of experience helping Angela’s parents navigate the challenges of aging in place. We carefully screen and train our caregivers and provide regular supervision to ensure clients are getting the care they deserve.

Shepherd's Staff In-home Care is a 5-time winner of the Best of Home Care Leader in Excellence Award. This award is based on confidential interviews of our clients and caregivers by a third-party company.


Photos of Shepherd's Staff In-home Care


Services and Amenities of Shepherd's Staff In-home Care

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Exercise
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Dementia Care

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Direct Debit

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Shepherd's Staff In-home Care

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