The Key - Bethesda, MD

Offers Home Care

61 Reviews

7950 Norfolk Avenue

Bethesda

20814

The Key - Bethesda, MD

https://d13iq96prksfh0.cloudfront.net/cdn/photos/128993/730x450%23.jpeg

4.4 61

Carmen C_2 2019-08-30 They are invaluable. Carmen feels that she doesn't need much help. She sleeps most of the time, so she doesn't think she needs help. For the rest of us, it's irreplaceable. She needs a lot of help with her daily care. There are times where none of us can be home. There is somebody capable here. They are easy to talk to. They are very responsive to needs as they come up. If a caregiver is not able to come for some reason, the substitutes are equally qualified. I am a current client of this provider

5 5 1

Kathy W_2 2019-08-06 My mother's 99 and can't take care of herself. She is able to be independent with their help. She would not be able to live on her own. I like that they are professional and always on time. They are very nice people that take care of my mother. I am a current client of this provider

5 5 1

Stephanie K_1 2019-06-12 We don't get timely notifications when we have a replacement. They make a big difference in my mother's life by keeping her company and preparing her meals. I would like the agency to improve their assistants. We often don't know until the last minute when the caregivers are out, and even though they tell us that, they have told the company beforehand. I am a current client of this provider

5 4 1

Paul B 2019-06-10 I am happy with the services because I do not have to worry about them. The services and the caregivers have been very consistent. I am a current client of this provider

5 5 1

Maria T_5 2019-05-15 It depends on the person. The situation my mom is in a lot of times when she would call for assistance, it would take them a lot of time. When she calls to go to the bathroom by the time they get there, she had already gone to the bathroom. One time, they let her sit in it for an hour. I think they are difficult to find out answers, it's not apparent with the schedules, and it fluctuates a lot. It's hard to go back and forth and get information. It's not apparent what is going on, which is frustrating. I am a current client of this provider

5 4 1

Mary H_48 2019-05-08 I have two children who live far away. She is my only contact with the outside world. The girl that comes is wonderful. She will talk to me about what I will be doing for the day after she gives me my medication. I am a current client of this provider

5 5 1

Tom B 2019-05-06 They will take my wife where she needs to go because I cannot drive anymore. They will do whatever I need them to do for me. I am a current client of this provider

5 5 1

Audrey H 2019-04-18 It enables her to stay at home instead of being institutionalized. They do a pretty good job. They adapt well to my changing circumstances. I am generally pleased. They are able to adapt to changing situations. They are reliable. I am a current client of this provider

5 4 1

Sherrie C 2019-04-10 Certain people the company has that take care of her do a phenomenal job and it makes it easier for us. I think they could have better communication with the office. Whenever they have issues where somebody doesn't show up for work, my mother is home alone until they get someone over to her. I am a current client of this provider

5 4 1

Dr. A 2019-04-10 It's very helpful. Without them, I would have to do a lot more for my mother. Whenever there is somebody that needs to be given a day off, it is often difficult to find replacement people who can drive. Sometimes they can't provide someone with a driver's license. I am a current client of this provider

5 4 1

William "_6 2019-04-08 They have made things easier with the care they give to my mom. I like that I can always speak to the person that I have. They are a comfort and do what they have to do. I am a current client of this provider

5 5 1

Anonymous_1775 2019-04-08 He has to be watched every minute. He requires a lot of attention, and they give it to him. I like that they are reliable. I am a current client of this provider

5 5 1

Mary A 2019-03-29 She has gone to the store with me to get groceries. She will go to the doctor with me. They always have someone come out and help me. I am a current client of this provider

5 5 1

Anne R_4 2019-03-12 The agency has showed up. They have been very flexible with time and making changes as necessary. They take really good care of my mom. I have already recommended them to a friend. The people are great, super dependable, and the care that my mother has received is stellar. I am a current client of this provider

5 5 1

Mary B_54 2018-11-12 Most of the people I've had have been from this area, so that makes a difference. They are based near me and I don't have any problems getting someone through them. I am a current client of this provider

5 4 1

Ruth M_2 2018-09-07 They are here to do what I can't do, and it helps me get through each day. They're here for you when you need them. I am a current client of this provider

5 5 1

Tom B 2018-08-08 They could have more daily activities. They are reliable. I am a current client of this provider

5 4 1

Anonymous 2018-06-12 My loved one is a dementia patient. For me, it gives me time to go out and do stuff on the weekend. I like the caregiver they send out. I am a current client of this provider

5 4 1

Anonymous 2018-05-23 Sometimes it's not easy to care for my loved ones. They are helpful directly to my loved ones because the aide gives my them their day. They could maybe have a little bit better communication with me regarding my loved ones or when there is a change in the aide so when I call over, I won't be surprised. I am a current client of this provider

5 5 1

Lawrence K 2018-05-07 They allow me to do things that I can't do for myself, like bathing. I only have two hours with them. I would like more like three than two hours with them. I am a current client of this provider

5 4 1

Patricia Z 2018-04-24 They are convenient and all the caregivers are certified. There are times that I've had to call at the last minute and the CNA wasn't able to stay, so we found someone else who fit our criteria. Home Care Assistance employs trustworthy people. I am a current client of this provider

5 5 1

Marion D 2018-04-16 All the people they've sent are reliable, professional, and caring. I think their training program is quite good. My husband has Parkinson's and is prone to falls so someone has to be with him all the time. I am a current client of this provider

5 5 1

William A 2018-04-06 They have reliable people. They have certainly helped a lot. When they started the first week or two, they assume that's as much as I want done. Sometimes things pop up that seem to be extra to them. I am a current client of this provider

5 4 1

Theresa A 2018-03-30 They are very caring, they are on time most of the time, I can count on them, and they call me when they aren't coming. They are doing the best that they can do. I don't have to do things myself and I am not able to do everything that I used to do. I am a current client of this provider

5 4 1

Matt A 2018-03-26 There was one instance that was very upsetting. Our caver giver thought they knew better than me when I was in the shower. We had a shouting match. They have helped keep my husband clean and functioning. I am a current client of this provider

5 4 1

Sally D_2 2018-03-08 I think they have grown too fast without staffing adequately. Their schedulers are overwhelmed, and the aides are not well-screened. The fact that there is someone there to help my mom with what she needs done is so helpful. I am a current client of this provider

5 3 1

Jean S 2018-01-26 Home Care Assistance does what I want, not what they want, and they are completely honest. I can go out and do things with the caregiver. I am not afraid to fall when I go out because the caregiver is there to catch me. I am a current client of this provider

5 5 1

Harlow P 2018-01-08 They could provide some English speaking caregivers. Most of the people struggle with the language. I have to shout for them to understand. Most of the caregivers would just sit and watch me and that did not help me. I am a current client of this provider

5 2 1

Rose M 2017-12-14 Home Care Assistance was relatively okay, but I can't make a comparison between other agencies. The services of Home Care Assistance provided me with help to get the grocery store. I am a current client of this provider

5 4 1

Joy D 2017-12-08 Home Care Assistance's personnel has been quite satisfactory. The services from Home Care Assistance have supported me in my daily life. I am a current client of this provider

5 4 1

James M 2017-12-08 Home Care Assistance's caregiver is wonderful. She is experienced, gentle, and follows instructions. I can do other things while Home Care Assistance is caring for my husband. I am a current client of this provider

5 5 1

Mandell P 2017-12-01 At this point in time, I would not recommend Home Care Assistance. We have been unhappy with them because we haven't had consistency with caregivers. The agency we were with previously left us a form telling us what they had done and what needs to be taken care of. Home Care Assistance doesn't do this, and to my knowledge they have not left any record of the care they have provided. We have only had Home Care Assistance for a month and I don't know what care has been provided because they leave no record of what is done. I have been terribly disappointed with Home Care Assistance because they are not providing the same quality services we previously received. I am a current client of this provider

5 3 1

Johnetta K 2017-11-20 The Home Care Assistance office is great and Home Care Assistance is great at getting caregivers out to our home to care for my mother. When the Home Care Assistance caregiver is here, I can go and work or be out in town doing the things I need to do. I am a current client of this provider

5 5 1

Mary M_30 2017-11-06 Home Care Assistance provides good care. The services from Home Care Assistance have helped make each day work for us considering what we are trying to accomplish. I am a current client of this provider

5 5 1

Fred P_3 2017-10-24 Home Care Assistance has very nice people and the caregiver did a very good job. The caregivers were very helpful because they did most anything I asked. I am a past client of this provider

5 5 1

Lyle M_1 2017-10-10 Home Care Assistance is very dependable. I have never been left hanging. They work with you and are flexible. Home Care Assistance makes it easier for me to work and have someone take care of my mother. I am a current client of this provider

5 4 1

Jim G_4 2017-10-09 Home Care Assistance has well-trained caregivers who are very reliable. If not for Home Care Assistance, my loved one would be in a nursing home. I am a current client of this provider

5 5 1

Amy L_1 2017-09-26 I would tell someone that everyone who came from Home Care Assistance was really responsive to what we needed and they tailored the care to us. My dad was pretty functional when we started the care with Home Care Assistance so we didn't need much. I am a past client of this provider

5 4 1

Craig S 2017-09-21 I would not recommend Home Care Assistance because the caregiver was late everyday and very strange. The services could have helped us more if the caregiver was interactive, proactive and engaged. She just sat in a chair. I am a past client of this provider

5 2 1

Brian A_1 2017-09-21 First and foremost, my caregiver is excellent! Home Care Assistance totally seems to have its act together! They provide all the best services while being responsive and accommodating. They help you to make a game plan for your needs in general. I really couldn't get through the day without the kind of support that Home Care Assistance is giving me! Whether it's medical related or transportation needs, they are there. I am a current client of this provider

5 5 1

Brian A_2 2017-09-21 I would refer Home Care Assistance to others because they've been responsive, and the caregiver was very attentive and nice. They got along well with the patient. The services with Home Care Assistance could have provided longer hours, but the cost would have been too high. I am a past client of this provider

5 4 1

Tracee C 2017-09-08 Home Care Assistance is excellent because of the feedback they give me, their professionalism, and their caring attitude. Home Care Assistance has made life easier by providing last minute coverage for my mom, which was amazing. I am a current client of this provider

5 5 1

John B_8 2017-09-08 In the beginning, some caregivers were neglecting and inexperienced. The current caregiver that we have is excellent. In the past, caregivers didn't show up to work or call the office. On the weekends, it was very hard to find a replacement. Now to avoid problems, we use Home Care Assistance and another company for the care of my loved one. My loved one is very limited in her mobility so the caregivers dress her and feed her. They are good at getting her to eat. If there's a medical problem, they know to call the right people. I am a current client of this provider

5 4 1

Anonymous_383 2017-09-08 Home Care Assistance is pretty reliable. Home Care Assistance could have variability in their hours. That may be helpful if I need more help one day than the other. I am a current client of this provider

5 3 1

Johnetta K_1 2017-07-31 Home Care Assistance is very good about supplying caregivers, and if one can't make it they are very good about finding a substitute. They monitor their caregivers to make sure they are doing what they are supposed to do. The caregivers come take care of my mom so I can go to work and not worry about my mom too much. I know that she is getting fed and getting her medicine. I am a current client of this provider

5 5 1

Melvin S_1 2017-07-27 Home Care Assistance screens their help carefully. The services give me security and comfort knowing that my husband is taken care of. I am a current client of this provider

5 5 1

Arthur O 2017-07-10 I have between able to find the right person for the stage of care and for the needed amount of time through Home Care Assistance. The caregiver can handle small needs and projects. The service enables me to have my own time four hours a week. I am a current client of this provider

5 5 1

Lesie G 2017-06-23 Home Care Assistance has been helpful and I can get the help when I need it. Home Care Assistance provide a comfort of being there to help. I am a current client of this provider

5 5 1

Katie W 2017-06-19 Home Care Assistance is working out so well. Home Care Assistance has been able to make my life easier by being there for me because I'm so scared that I'm going to fall. I am a current client of this provider

5 4 1

Ellen M_2 2017-06-14 I would tell someone that Home Care Assistance is very good with people who are impaired. Home Care Assistance can make my life easier by doing what I ask them to do. I am a current client of this provider

5 3 1

Patty K 2017-06-08 I would recommend Home Care Assistance to others because the caretakers have been great. We have round-the-clock care, but we are having problems with the agency providing the right paperwork to the insurance agency so that I can be reimbursed. I love the caretakers, but it's the billing that is not working right now, and it may even be the insurance's fault. Home Care Assistance takes away some of the pressure of taking care of my parents. I am a current client of this provider

5 4 1

Heather R_1 2017-05-30 I like the caregiver that Home Care Assistance has sent my dad. She is very good. I am able to go about my life knowing that someone is caring for my father thanks to Home Care Assistance. He doesn't have to feel dependent on me. I am a current client of this provider

5 5 1

Michelle M_7 2017-05-23 Home Care Assistance has provided a responsible, compassionate, and trustworthy caregiver. Home Care Assistance provides quality care and good communication. I am a current client of this provider

5 5 1

Miriam M_3 2017-05-08 The intake from Home Care Assistance was excellent. The people were very friendly and thorough. They put forth effort to get the schedule that I needed. They were efficient. I couldn't have functioned without Home Care Assistance. I am a past client of this provider

5 5 1

Nancy Moore 2016-08-26 Home Care Assistance has a wonderful team of RNs who assess their clients and provide caring and individualized attention to each family, helping to match the right caregiver to each case. Their response time is excellent, their supervision and oversight of cases is excellent and their commitment to quality is outstanding. Their caregivers have been of high quality, well trained, responsible and pleasant to work with. Other

5 5 1

S Sexton 2016-08-18 I have referred my patients to Home Care Assistance when they have needed additional help at home. Home Care Assistance has been extremely responsive to my patients needs and I wouldn't hesitate to recommend them to others. I am a current client of this provider

5 5 1

Skveltri 2016-08-17 I have had a very good experience working with this company. I feel very comfortable in discussing any problems ( which have been very few) I might have and they address them very quickly. I have been very pleased with the aides they have sent. They are professional and compassionate with my clients. The nursing supervisory staff has gone above and beyond their duties to help me in an emergency. I would highly recommend this group for their services. I am a current client of this provider

5 5 1

Pranav 2016-08-17 We had a very good experience with using Home Care Assistance. They are very professional and prompt in responding to our questions/ requests. The two caretakers were also very easy to deal with the made our recovery easy. One of the best things about using this service is that you don't have to go through the hassle of screening caretakers as this company does it in advance. I am a past client of this provider

5 5 1

Gainesville sister 2016-08-16 Not once did HCA not provide a caregiver to my sister even if the original caregiver called in sick. The staff were consistently professional and responsive to my sister's needs. I am a current client of this provider

5 5 1

Miss Monica E, 2016-08-15 We were thrilled that Home Care Assistance was able to help get Patricia into our parents home to work with mom and our lives. From the start Crystal arranged for us to interview three caregivers who were great with memory care patients - and on short notice! My brothers and I were so grateful for the follow-up, ideas,on how to handle mom, home visits and of course our caregiver Patricia. We could not have done without them so when we realized dad needed help we called them again! We have also recommend them to friends and family who need dedicated caregivers. Thank you Home Care Assistance!!!! I am a current client of this provider

5 5 1

Marshall Hughes 2016-08-15 We are totally pleased. Everything has been handled professionally and throughly. I am a current client of this provider

5 5 1

Call (800) 973-1841

The Key - Bethesda, MD (800) 973-1841

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Reviews of The Key - Bethesda, MD

61 Reviews Write a review

Home Care Reviews for The Key - Bethesda, MD

August 30, 2019

By Carmen C_2

I am a current client of this provider

They are invaluable. Carmen feels that she doesn't need much help. She sleeps most of the time, so she doesn't think she needs help. For the rest of us, it's irreplaceable. She needs a lot of help with her daily care. There are times where none of us can be home. There is somebody capable here. They are easy to talk to. They are very responsive to needs as they come up. If a caregiver is not able to come for some reason, the substitutes are equally qualified.

August 06, 2019

By Kathy W_2

I am a current client of this provider

My mother's 99 and can't take care of herself. She is able to be independent with their help. She would not be able to live on her own. I like that they are professional and always on time. They are very nice people that take care of my mother.

June 12, 2019

By Stephanie K_1

I am a current client of this provider

We don't get timely notifications when we have a replacement. They make a big difference in my mother's life by keeping her company and preparing her meals. I would like the agency to improve their assistants. We often don't know until the last minute when the caregivers are out, and even though they tell us that, they have told the company beforehand.

June 10, 2019

By Paul B

I am a current client of this provider

I am happy with the services because I do not have to worry about them. The services and the caregivers have been very consistent.

May 15, 2019

By Maria T_5

I am a current client of this provider

It depends on the person. The situation my mom is in a lot of times when she would call for assistance, it would take them a lot of time. When she calls to go to the bathroom by the time they get there, she had already gone to the bathroom. One time, they let her sit in it for an hour. I think they are difficult to find out answers, it's not apparent with the schedules, and it fluctuates a lot. It's hard to go back and forth and get information. It's not apparent what is going on, which is frustrating.

May 08, 2019

By Mary H_48

I am a current client of this provider

I have two children who live far away. She is my only contact with the outside world. The girl that comes is wonderful. She will talk to me about what I will be doing for the day after she gives me my medication.

May 06, 2019

By Tom B

I am a current client of this provider

They will take my wife where she needs to go because I cannot drive anymore. They will do whatever I need them to do for me.

April 18, 2019

By Audrey H

I am a current client of this provider

It enables her to stay at home instead of being institutionalized. They do a pretty good job. They adapt well to my changing circumstances. I am generally pleased. They are able to adapt to changing situations. They are reliable.

April 10, 2019

By Sherrie C

I am a current client of this provider

Certain people the company has that take care of her do a phenomenal job and it makes it easier for us. I think they could have better communication with the office. Whenever they have issues where somebody doesn't show up for work, my mother is home alone until they get someone over to her.

April 10, 2019

By Dr. A

I am a current client of this provider

It's very helpful. Without them, I would have to do a lot more for my mother. Whenever there is somebody that needs to be given a day off, it is often difficult to find replacement people who can drive. Sometimes they can't provide someone with a driver's license.

April 08, 2019

By William "_6

I am a current client of this provider

They have made things easier with the care they give to my mom. I like that I can always speak to the person that I have. They are a comfort and do what they have to do.

April 08, 2019

By Anonymous_1775

I am a current client of this provider

He has to be watched every minute. He requires a lot of attention, and they give it to him. I like that they are reliable.

March 29, 2019

By Mary A

I am a current client of this provider

She has gone to the store with me to get groceries. She will go to the doctor with me. They always have someone come out and help me.

March 12, 2019

By Anne R_4

I am a current client of this provider

The agency has showed up. They have been very flexible with time and making changes as necessary. They take really good care of my mom. I have already recommended them to a friend. The people are great, super dependable, and the care that my mother has received is stellar.

November 12, 2018

By Mary B_54

I am a current client of this provider

Most of the people I've had have been from this area, so that makes a difference. They are based near me and I don't have any problems getting someone through them.

September 07, 2018

By Ruth M_2

I am a current client of this provider

They are here to do what I can't do, and it helps me get through each day. They're here for you when you need them.

August 08, 2018

By Tom B

I am a current client of this provider

They could have more daily activities. They are reliable.

June 12, 2018

By Anonymous

I am a current client of this provider

My loved one is a dementia patient. For me, it gives me time to go out and do stuff on the weekend. I like the caregiver they send out.

May 23, 2018

By Anonymous

I am a current client of this provider

Sometimes it's not easy to care for my loved ones. They are helpful directly to my loved ones because the aide gives my them their day. They could maybe have a little bit better communication with me regarding my loved ones or when there is a change in the aide so when I call over, I won't be surprised.

May 07, 2018

By Lawrence K

I am a current client of this provider

They allow me to do things that I can't do for myself, like bathing. I only have two hours with them. I would like more like three than two hours with them.

April 24, 2018

By Patricia Z

I am a current client of this provider

They are convenient and all the caregivers are certified. There are times that I've had to call at the last minute and the CNA wasn't able to stay, so we found someone else who fit our criteria. Home Care Assistance employs trustworthy people.

April 16, 2018

By Marion D

I am a current client of this provider

All the people they've sent are reliable, professional, and caring. I think their training program is quite good. My husband has Parkinson's and is prone to falls so someone has to be with him all the time.

April 06, 2018

By William A

I am a current client of this provider

They have reliable people. They have certainly helped a lot. When they started the first week or two, they assume that's as much as I want done. Sometimes things pop up that seem to be extra to them.

March 30, 2018

By Theresa A

I am a current client of this provider

They are very caring, they are on time most of the time, I can count on them, and they call me when they aren't coming. They are doing the best that they can do. I don't have to do things myself and I am not able to do everything that I used to do.

March 26, 2018

By Matt A

I am a current client of this provider

There was one instance that was very upsetting. Our caver giver thought they knew better than me when I was in the shower. We had a shouting match. They have helped keep my husband clean and functioning.

March 08, 2018

By Sally D_2

I am a current client of this provider

I think they have grown too fast without staffing adequately. Their schedulers are overwhelmed, and the aides are not well-screened. The fact that there is someone there to help my mom with what she needs done is so helpful.

January 26, 2018

By Jean S

I am a current client of this provider

Home Care Assistance does what I want, not what they want, and they are completely honest. I can go out and do things with the caregiver. I am not afraid to fall when I go out because the caregiver is there to catch me.

January 08, 2018

By Harlow P

I am a current client of this provider

They could provide some English speaking caregivers. Most of the people struggle with the language. I have to shout for them to understand. Most of the caregivers would just sit and watch me and that did not help me.

December 14, 2017

By Rose M

I am a current client of this provider

Home Care Assistance was relatively okay, but I can't make a comparison between other agencies. The services of Home Care Assistance provided me with help to get the grocery store.

December 08, 2017

By Joy D

I am a current client of this provider

Home Care Assistance's personnel has been quite satisfactory. The services from Home Care Assistance have supported me in my daily life.

December 08, 2017

By James M

I am a current client of this provider

Home Care Assistance's caregiver is wonderful. She is experienced, gentle, and follows instructions. I can do other things while Home Care Assistance is caring for my husband.

December 01, 2017

By Mandell P

I am a current client of this provider

At this point in time, I would not recommend Home Care Assistance. We have been unhappy with them because we haven't had consistency with caregivers. The agency we were with previously left us a form telling us what they had done and what needs to be taken care of. Home Care Assistance doesn't do this, and to my knowledge they have not left any record of the care they have provided. We have only had Home Care Assistance for a month and I don't know what care has been provided because they leave no record of what is done. I have been terribly disappointed with Home Care Assistance because they are not providing the same quality services we previously received.

November 20, 2017

By Johnetta K

I am a current client of this provider

The Home Care Assistance office is great and Home Care Assistance is great at getting caregivers out to our home to care for my mother. When the Home Care Assistance caregiver is here, I can go and work or be out in town doing the things I need to do.

November 06, 2017

By Mary M_30

I am a current client of this provider

Home Care Assistance provides good care. The services from Home Care Assistance have helped make each day work for us considering what we are trying to accomplish.

October 24, 2017

By Fred P_3

I am a past client of this provider

Home Care Assistance has very nice people and the caregiver did a very good job. The caregivers were very helpful because they did most anything I asked.

October 10, 2017

By Lyle M_1

I am a current client of this provider

Home Care Assistance is very dependable. I have never been left hanging. They work with you and are flexible. Home Care Assistance makes it easier for me to work and have someone take care of my mother.

October 09, 2017

By Jim G_4

I am a current client of this provider

Home Care Assistance has well-trained caregivers who are very reliable. If not for Home Care Assistance, my loved one would be in a nursing home.

September 26, 2017

By Amy L_1

I am a past client of this provider

I would tell someone that everyone who came from Home Care Assistance was really responsive to what we needed and they tailored the care to us. My dad was pretty functional when we started the care with Home Care Assistance so we didn't need much.

September 21, 2017

By Craig S

I am a past client of this provider

I would not recommend Home Care Assistance because the caregiver was late everyday and very strange. The services could have helped us more if the caregiver was interactive, proactive and engaged. She just sat in a chair.

September 21, 2017

By Brian A_1

I am a current client of this provider

First and foremost, my caregiver is excellent! Home Care Assistance totally seems to have its act together! They provide all the best services while being responsive and accommodating. They help you to make a game plan for your needs in general. I really couldn't get through the day without the kind of support that Home Care Assistance is giving me! Whether it's medical related or transportation needs, they are there.

September 21, 2017

By Brian A_2

I am a past client of this provider

I would refer Home Care Assistance to others because they've been responsive, and the caregiver was very attentive and nice. They got along well with the patient. The services with Home Care Assistance could have provided longer hours, but the cost would have been too high.

September 08, 2017

By Tracee C

I am a current client of this provider

Home Care Assistance is excellent because of the feedback they give me, their professionalism, and their caring attitude. Home Care Assistance has made life easier by providing last minute coverage for my mom, which was amazing.

September 08, 2017

By John B_8

I am a current client of this provider

In the beginning, some caregivers were neglecting and inexperienced. The current caregiver that we have is excellent. In the past, caregivers didn't show up to work or call the office. On the weekends, it was very hard to find a replacement. Now to avoid problems, we use Home Care Assistance and another company for the care of my loved one. My loved one is very limited in her mobility so the caregivers dress her and feed her. They are good at getting her to eat. If there's a medical problem, they know to call the right people.

September 08, 2017

By Anonymous_383

I am a current client of this provider

Home Care Assistance is pretty reliable. Home Care Assistance could have variability in their hours. That may be helpful if I need more help one day than the other.

July 31, 2017

By Johnetta K_1

I am a current client of this provider

Home Care Assistance is very good about supplying caregivers, and if one can't make it they are very good about finding a substitute. They monitor their caregivers to make sure they are doing what they are supposed to do. The caregivers come take care of my mom so I can go to work and not worry about my mom too much. I know that she is getting fed and getting her medicine.

July 27, 2017

By Melvin S_1

I am a current client of this provider

Home Care Assistance screens their help carefully. The services give me security and comfort knowing that my husband is taken care of.

July 10, 2017

By Arthur O

I am a current client of this provider

I have between able to find the right person for the stage of care and for the needed amount of time through Home Care Assistance. The caregiver can handle small needs and projects. The service enables me to have my own time four hours a week.

June 23, 2017

By Lesie G

I am a current client of this provider

Home Care Assistance has been helpful and I can get the help when I need it. Home Care Assistance provide a comfort of being there to help.

June 19, 2017

By Katie W

I am a current client of this provider

Home Care Assistance is working out so well. Home Care Assistance has been able to make my life easier by being there for me because I'm so scared that I'm going to fall.

June 14, 2017

By Ellen M_2

I am a current client of this provider

I would tell someone that Home Care Assistance is very good with people who are impaired. Home Care Assistance can make my life easier by doing what I ask them to do.

June 08, 2017

By Patty K

I am a current client of this provider

I would recommend Home Care Assistance to others because the caretakers have been great. We have round-the-clock care, but we are having problems with the agency providing the right paperwork to the insurance agency so that I can be reimbursed. I love the caretakers, but it's the billing that is not working right now, and it may even be the insurance's fault. Home Care Assistance takes away some of the pressure of taking care of my parents.

May 30, 2017

By Heather R_1

I am a current client of this provider

I like the caregiver that Home Care Assistance has sent my dad. She is very good. I am able to go about my life knowing that someone is caring for my father thanks to Home Care Assistance. He doesn't have to feel dependent on me.

May 23, 2017

By Michelle M_7

I am a current client of this provider

Home Care Assistance has provided a responsible, compassionate, and trustworthy caregiver. Home Care Assistance provides quality care and good communication.

May 08, 2017

By Miriam M_3

I am a past client of this provider

The intake from Home Care Assistance was excellent. The people were very friendly and thorough. They put forth effort to get the schedule that I needed. They were efficient. I couldn't have functioned without Home Care Assistance.

August 26, 2016

By Nancy Moore

Other

Home Care Assistance has a wonderful team of RNs who assess their clients and provide caring and individualized attention to each family, helping to match the right caregiver to each case. Their response time is excellent, their supervision and oversight of cases is excellent and their commitment to quality is outstanding. Their caregivers have been of high quality, well trained, responsible and pleasant to work with.

August 18, 2016

By S Sexton

I am a current client of this provider

I have referred my patients to Home Care Assistance when they have needed additional help at home. Home Care Assistance has been extremely responsive to my patients needs and I wouldn't hesitate to recommend them to others.

August 17, 2016

By Skveltri

I am a current client of this provider

I have had a very good experience working with this company. I feel very comfortable in discussing any problems ( which have been very few) I might have and they address them very quickly. I have been very pleased with the aides they have sent. They are professional and compassionate with my clients. The nursing supervisory staff has gone above and beyond their duties to help me in an emergency. I would highly recommend this group for their services.

August 17, 2016

By Pranav

I am a past client of this provider

We had a very good experience with using Home Care Assistance. They are very professional and prompt in responding to our questions/ requests. The two caretakers were also very easy to deal with the made our recovery easy. One of the best things about using this service is that you don't have to go through the hassle of screening caretakers as this company does it in advance.

August 16, 2016

By Gainesville sister

I am a current client of this provider

Not once did HCA not provide a caregiver to my sister even if the original caregiver called in sick. The staff were consistently professional and responsive to my sister's needs.

August 15, 2016

By Miss Monica E,

I am a current client of this provider

We were thrilled that Home Care Assistance was able to help get Patricia into our parents home to work with mom and our lives. From the start Crystal arranged for us to interview three caregivers who were great with memory care patients - and on short notice! My brothers and I were so grateful for the follow-up, ideas,on how to handle mom, home visits and of course our caregiver Patricia. We could not have done without them so when we realized dad needed help we called them again! We have also recommend them to friends and family who need dedicated caregivers. Thank you Home Care Assistance!!!!

August 15, 2016

By Marshall Hughes

I am a current client of this provider

We are totally pleased. Everything has been handled professionally and throughly.

See all Home Care reviews (61)

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About The Key - Bethesda, MD

Home Care Assistance, the Washington D.C. region's leading provider of in-home senior care, provides premier care at home with a specialty in 24/7 live-in care. Founded by a Certified Geriatric Care Manager and PhD Clinical Psychologist, Home Care Assistance rigorously screens and trains caregivers in its exclusive Balanced Care Method™. This Method centers on lifestyle factors in the areas of nutrition, exercise and mental stimulation that contribute to a longer and healthier lifespan, making Home Care Assistance the only senior care solution with an emphasis on healthy longevity.

Closely supervised by Nurse Client Care Managers, our bonded and insured caregivers must pass background and work authorization checks as well as our exclusive psychological screening. They provide companionship and activity, transportation, light housekeeping, meal preparation, help with bathing, dressing and hygiene, medication reminders, safety monitoring and more. We are available 24/7 for service at home, during hospital stays or even in a facility. No long-term service commitment required. Call one of our offices in D.C., Bethesda, McLean, Fairfax or Annapolis today to schedule your free in-home assessment.

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Photos of The Key - Bethesda, MD

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Services and Amenities of The Key - Bethesda, MD

Rates

Hourly Rate: $24 $26/Hour

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
Range Of Services Extra: Nursing Oversight And Care Management

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Finances Bookkeeping
Home Maintenance
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 30+ Miles To Provide Care

Screening

In Person Interviews
Reference Checks
Immunizations
Driving Record Check
Credit Check
Residency Confirmation
Background Checks
Sex Offender Check

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Validation Techniques
Training Areas Extra: Balanced Care Method™, Cognitive Therapeutics For Brain Health, Hospital To Home Care

Payment options

Insurance
Credit Card
Check

Payment details

Payroll Provided For Caregivers

Bonded/insured

Bonded And Insured

Licenses

Licenses: Home Care Assistance is licensed in Maryland (RSA No. R2405), Virginia (HCO-13558), and the District of Columbia (NSA-0287).