BrightStar Care Louisville East

Offers Home Care

58 Reviews
Call (800) 973-1841
BrightStar Care Louisville East (800) 973-1841
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Reviews of BrightStar Care Louisville East

58 Reviews Write a review

Home Care Reviews for BrightStar Care Louisville East

July 08, 2019

By Stew S

I am a current client of this provider

They have sent us Mary, our caregiver. I like that the person who comes and works with us is outstanding. The agency sometimes doesn't get back to us when we need them to.

June 11, 2019

By Stacy B_3

I am a past client of this provider

It was a sitter service, and I don't know what they did. I just know one person was a lot easier to work with. He only had them 3 nights. I think they had a nice representative in town who was helpful. I didn't absolutely love the first person that came, but I knew there was flexibility. I liked the second girl that came.

June 11, 2019

By Rosanna W

I am a current client of this provider

I have to show them a lot when it's not the same person who comes. I have to go over everything again. The girls who aren't regular don't always read the notes. Some of them are really attentive and some of the girls aren't. The ones that aren't attentive haven't returned because my husband told them to not send them back. The ones that we've kept have been very good.

May 20, 2019

By Anonymous_1842

I am a past client of this provider

They were able to take over the overnight hours so my sisters could sleep. They are a friendly and supportive service, and helpful and kind to my dad.

May 20, 2019

By Mary M_37

I am a current client of this provider

They have helped the most by taking a load off of me. They do things for me and it helps me. They are always courteous and polite.

May 08, 2019

By Anonymous_930

I am a current client of this provider

They could be more attentive to the visible signs of things going on instead of my husband having to tell them what to do. I would prefer to have the same caregiver instead of random ones that come.

April 23, 2019

By John F_2

I am a past client of this provider

They helped the most by assisting me to get groceries. They were very accommodating with my schedule.

April 04, 2019

By Carol F_5

I am a current client of this provider

They stay in touch, they do periodic site visits, and they show respect towards my mother. We've had the same caregiver for over 2 years, and it's the consistency and the care of that person that we like.

April 04, 2019

By Dixie R

I am a current client of this provider

They will help her with medications and getting to doctor appointments. I like that they seem to have good organization and that the caregivers are qualified.

March 13, 2019

By Kathy H_1

I am a current client of this provider

She is well taken care of, and I know that she has been fed. I know that she has been bathed, and the caregiver is very caring. They need to improve in their communication. Sometimes I communicate directly with the caregiver, and then I also have to call the office. There doesn't seem to be any continuity. I wish I would only have to just talk to the caregiver.

March 06, 2019

By caorlyn m

I am a past client of this provider

I don't feel particularly comfortable with the caregivers. They just weren't professional. They would need to hire better quality people that would pay attention to the client rather than sitting on the couch and drinking a soda.

February 22, 2019

By Gary T

I am a current client of this provider

They help me run errands. They are my transportation. I like the courtesy and promptness on the part of the office staff and the caregivers.

February 08, 2019

By Anonymous_1529

I am a current client of this provider

We have to have somebody to do general straightening up in the kitchen, washing dishes, making breakfast, and changing beds. Sometimes, my loved one needs help with dressing and checking if we've taken our pills. They could send the same people and try to have a regular person. It takes me as long to tell them about what we want them to do as I could do it myself.

February 06, 2019

By Ann A_4

I am a past client of this provider

I think that on their end, they should have had a little more training. The person we had was brand new, and she was personable. However, didn't make sure to check in on things like taking word from my dad instead of asking her agency. She just didn't have a lot of initiative, and they should be taught to deal with elders. They could've taken more initiative because the people they brought in would just sit and read. The description I had was that they would clean and cook, but they didn't take that initiative. My parents just saw people sitting around.

January 10, 2019

By Dale M

I am a current client of this provider

BrightStar Care has been wonderful. We have so appreciated the care they have provided over the past 3 years. This agency is very well run. We couldn't be more pleased.

January 08, 2019

By Stacy W_2

I am a current client of this provider

Just the fact I have someone with my mother in the home is great. I like the way they communicated everything up front.

December 18, 2018

By Doug _1

I am a current client of this provider

Keep the same women we have now. They sent some people who are less responsible and they were no-shows.

December 06, 2018

By Sue P_1

I am a current client of this provider

Before they started, I was here 24/7 with my husband. Now I am able to run errands, take a nap, visit with my children, and have some time to myself. I like most of the people they have sent.

November 06, 2018

By Ayanna C

I am a current client of this provider

It was so inconsistent and they couldn't be relied on. The whole time they worked with me, they were on time maybe twice or three times. I had a year of dealing with them and they were never on time. They never sent the same caregiver twice when they said they would. One of the caregivers left my mother alone and I've been overcharged for when they weren't even here.

October 31, 2018

By Jeffrey G

I am a current client of this provider

They are friendly and reliable.

October 25, 2018

By Steven W_3

I am a current client of this provider

Part of the problem with the services is that my expectations aren't the same as my mom's expectations. My mom is uncomfortable with the constant turn over of caregivers. The last person who came didn't clean very well where she is supposed to clean. There is someone else there with my mom, so the socialization is good. Laundry has been done well a few times. The very first person they sent hadn't finished the paperwork, and she hasn't come back and I don't know why. The communication isn't very good. I asked for a phone call a couple times and none came. The person who communicates the best is the one that oversees things on the weekend. It isn't the same person so it is really hard to let them get to my mom where she lives.

October 23, 2018

By Teresa D

I am a current client of this provider

I can count on them and they bring me peace of mind. We've had BrightStar Care for three years and we appreciate the consistency.

September 19, 2018

By Karen M_2

I am a past client of this provider

They were there while everyone was working and they were able to take care of things. They did what they were hired to do.

August 08, 2018

By Richard

I am a past client of this provider

They took care of her like I paid them to. They were on time and prompt when they were supposed to be there.

August 08, 2018

By Henry L

I am a current client of this provider

Their providers have all treated me like a human being. They treat me how I'd like to be treated. In my time dealing with them, I have had only 2 issues. When I contacted the office about them, they were taken of immediately.

July 26, 2018

By William M

I am a past client of this provider

If they came in, they had no problem helping. They would have conversations with him and they knew how to get him to open up to them. They were willing to help and answer questions.

June 26, 2018

By Judith P

I am a current client of this provider

They provide the security that I need when I'm going to a doctor's appointment. I'm capable of driving, but I'm not confident in getting in and out of the car. I like their flexibility and their intent to meet my schedules. They seem to send capable people.

June 13, 2018

By Victoria F

I am a current client of this provider

It affords me the time to do my work while my mother is being taken care of. They are all nice and attentive. This was quickly put together.

May 16, 2018

By Millard J

I am a past client of this provider

They did help him with his baths and things like that. They were very prompt and we had no problems with them at all. They were very efficient.

April 25, 2018

By Barbara G_34

I am a current client of this provider

They are very friendly, and they know what they do. I tell them what to do.

April 23, 2018

By DeAnn L

I am a current client of this provider

They could improve their coordination and communication with the adult child that is coordinating the care. Our caregiver is an excellent caregiver with social interaction, transportation needs, and keeping extra eyes and ears on our aging parents.

April 19, 2018

By Joanne T

I am a current client of this provider

Some of the caregivers are better than others. I can't get around like I used to.

April 04, 2018

By Anonymous

I am a current client of this provider

They're very professional and everything is done on time. They care about my welfare. They keep things on time. I have certain disabilities, so having a caretaker lets me get out of the house.

March 14, 2018

By Anonymous

I am a current client of this provider

I have had excellent care in the past, but recently I don't feel like BrightStar Care has treated me with respect. Some of the caregivers tell me they feel they should be paid more. Since I can't drive, the caregivers take me to the store. I hate asking for help, so it is nice to have people help me without me having to ask.

March 14, 2018

By Ardeth P

I am a current client of this provider

I have done it three times already. However, I get different people sometimes, which is hard. They are receptive to all the needs that he has.

March 14, 2018

By David H

I am a current client of this provider

They have a lack of people to work there. Thy don't have enough employees, and the office never knows who will be here because they don't have enough employees. They definitely try when they are here.

March 05, 2018

By Teresa M

I am a past client of this provider

We were visiting there when my mother got hurt and only used them because they were there. If my family that lives there needed them, then I would recommend them. They were able to provide an assistant to be with my mother for Christmas Eve and Christmas night when I was tired.

March 05, 2018

By Ramah G

I am a past client of this provider

BrightStar Care follows up when I call them. They're available. They always return my calls. They gave me some flexibility as far as leaving the house.

February 22, 2018

By Paula K

I am a current client of this provider

They haven't provided one person consistently, which they told me they would do. They sent one or two excellent people, but they never sent them back. I even requested one that said she was available, and they didn't send her.

January 08, 2018

By Alma E

I am a current client of this provider

I would recommend BrightStar Care because eventually they send me nice caregivers to help me with my needs. BrightStar Care has made my life easier by helping me with the things I need in the past two to three years.

December 14, 2017

By Cricket C

I am a current client of this provider

I would tell a friend that BrightStar Care really tries hard to fill the need. BrightStar Care has made life easier because it provides care when I need a break and to do things.

December 08, 2017

By Mary Ellen W

I am a current client of this provider

The only problem I am having isn't with BrightStar Care, but with the insurance policy I have to pay for their service. Because of my policy, BrightStar Care can't do a lot for me. They can't drive me anywhere or do any washing. However, I have liked all the people that have been here from BrightStar Care. The caregivers are nice and I've met a lot of them. Maybe about three of them are my favorites and I would like to have them back. I think BrightStar Care has done a very good job. BrightStar Care can't do too much for me due to the insurance policy I have, so I can't hold that against BrightStar Care.

December 08, 2017

By Nancy A

I am a current client of this provider

I would recommend BrightStar Care because of the caregivers that I have had. They've been very nice. I couldn't be any happier than I am with my caregiver. We have so much in common and she drives me anywhere I want to go. BrightStar Care has helped because it's the only way I could go anywhere.

December 01, 2017

By Carrie M

I am a past client of this provider

You should speak up to BrightStar Care if you don't like a specific caregiver. I could sleep at night and not worry.

November 07, 2017

By Riley E_1

I am a current client of this provider

I would tell someone that BrightStar Care has been very good with last minute scheduling. All of the caregivers that come are professional, kind, and sweet. The services are great because I do not have to worry about if my daughter is being taken care of.

November 06, 2017

By Mary Glenn W_1

I am a current client of this provider

BrightStar Care is reliable, shows up when they say they are going to, are nice people, and take good care of my wife. BrightStar Care gives me some time off from caring for my wife.

October 06, 2017

By Gay T_1

I am a past client of this provider

I would recommend BrightStar Care because they did everything they said they would do. I had them for such a short time, but they made life easier for me to know that she was being taken care of.

September 26, 2017

By Louise A

I am a past client of this provider

BrightStar Care was able to help me. BrightStar Care was able to help me in the kitchen.

September 22, 2017

By Michelle _1

I am a current client of this provider

3/4 of the BrightStar Care caregivers are excellent. The scheduling isn't clear, and I wish they would pay their caregivers more. The management is extremely responsive to my father's needs. I wouldn't be able to survive without BrightStar Care's services.

June 21, 2012

By krnmarie

Other

I am the sister of one of their current participant and yes they have helped us so very much and the ability to get someone in an emergency has been great, My sister has CP and she is a total lift and has a type of lift to get her transferred from bed to the portable toilet to her wheelchair,, I am sure not just she uses it, but my only suggestion that would be all or a lot of the assistants team up and learn about more of the clients so they can be aware of and educated a little on the machinery before being sent to be her assistant, but again ,, they have done great and sent even the office mngrs over to the house to assist when needed and this really meant a lot to us all !!
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About BrightStar Care Louisville East

From childcare to elder care, we are proud to provide high-quality homecare to families throughout the Greater Louisville area with compassion, integrity and professional excellence. Our well qualified, attentive caregivers provide peace of mind to clients and their families. We work to understand the needs of our clients and provide a customized care plan to match them with a qualified, pre-screened caregiver who is compatible with their needs. Our Registered Nurse is involved with every patient and provides oversight to the caregiver on every case which provides better outcomes and better patient advocacy. Our phones are answered 24 hours a day, 7 days a week by a member of our staff. We are available to help you any day of the week from one hour to 24 around the clock care with no contract required.

Personal and Companion Care: BrightStar provides assistance with all activities of daily living such as:

  • Bathing
  • Dressing
  • Grooming
  • Incontinence Assistance
  • Oral Hygiene
  • Meal Preparation
  • Light Housekeeping
  • Changing Linens
  • Medication Reminders
  • Pet Care
  • Grocery Shopping
  • Respite Care

Alzheimer's Care: Our care providers are specially trained to provide care specific to those suffering from Alzheimer's disease.

Infant and Childcare Services: BrightStar provides supportive homecare services for clients with infants or children with an illness, disability or disease, quadriplegia, Autism, Down Syndrome as well as post-surgery recovery needs.

Transportation Services: Reliable transportation available at affordable hourly rates.

Caregivers

Caregiver Skills Include: Ethics, Patient Transfers, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients Caregivers are employed, bonded and insured: Yes RN on staff: Yes Caregivers are available 24 hours a day: Yes Caregivers are available to assisted living facilities: Yes


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BrightStar Care Louisville East

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