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BrightStar Care Valparaiso Valparaiso, IN
2701 Beech Street, Valparaiso, IN 46383
4.19
(87 reviews)
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Reviews of BrightStar Care Valparaiso in Valparaiso, Indiana
4.19
(87 reviews)
RDL24
1
|
November 9, 2021
I hired BrightStar to help with the care of a friend in the mid-stages of dementia in August 2021. The very 1st visit had to be canceled because the aide arrived 2 hours before her scheduled time. We absolutely LOVE the current aide who has been coming the last 3.5 months. Absolutely no complaints about her what so ever! The company itself is other issue, Already on the 3rd scheduler since August. Scheduling is inconsistent. When the regularly scheduled aide has a day off they do not have anyone to send in her place and we are left without care. Since personal care isn't required at this time I feel that my friends care isn't prioritized. Yes, I have talked with them about being consistent multiple times & yet I get a call on Monday, Nov 8, 2021 informing me that no one will be there on Thursday & Friday (Nov. 11 & 12) The only thing consistent about this company is their ability to be totally inconsistent. I explained to the aide last night that as much as we love her we will begin the process of looking for a new company.
Amy
5
|
August 16, 2021
We have just started using BrightStar Care Valparaiso about two to three weeks ago. They offer a wide range of services, like a skilled, companion, and just well-being checks. They are easy to get a hold of. It's easy to schedule. That was the only place that I could find that would be able to help us. I didn't realize that I was asking on such short notice, but apparently, I was, so they were able to assist. They are good communicators. My father said every one of the people that came was very nice, and he enjoyed their company. They came in for six days, twice a day for two hours every time. It was short enough notice that they did the very best that they could to accommodate and cover every shift and they were able to do that. Three different people came that I am aware of. It was pretty short notice, but they were very accommodating. They did a really good job at getting things covered. For the peace of mind that it brings and for the pleasure that it brought to my dad and the ability for him to have some independence and someone to spend some time with, it's a good value. It's hard to put a price on that. My dad's kind of a grumpy old man, and the comment that he made to tell me that every one that came, they were all very nice and he enjoyed their company, so to me, that's invaluable.
Anonymous_3152
1
|
July 23, 2020
Actually have someone help me and not leaving tripping hazards so I do not trip and sprain my ankle. They don't listen, I have not been able to take a clean bath. I am sorry my house is a mess. My husband is a mess but I need help. They need to improve scheduling, wearing masks and having employees actually do work.
Shirley O
5
|
July 20, 2020
I like that she goes out with him to walk. I think we have had really good help, we haven't had any problems.
Ronald B_5
4
|
July 16, 2020
My nurse is fine when she is here. They should be more punctual.
Mary V_7
5
|
July 9, 2020
We generally have two girls who come out, and both of them are familiar with my mom's equipment and the severity of her condition. I can say that I do feel like the scheduler works really hard to make sure our requests have been filled.
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About BrightStar Care Valparaiso in Valparaiso, Indiana
BrightStar Care Valparaiso is a Senior Care provider in Valparaiso, Indiana that offers residents Home Care services. Contact BrightStar Care Valparaiso for more details on services and rates.
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