BrightStar Care NW Indianapolis

Offers Home Care

37 Reviews
Call (800) 973-1841
BrightStar Care NW Indianapolis (800) 973-1841
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Reviews of BrightStar Care NW Indianapolis

37 Reviews Write a review

Home Care Reviews for BrightStar Care NW Indianapolis

June 07, 2019

By Sharon P_9

I am a current client of this provider

I don't have to figure out what needs to be done during the day. My caregiver looks to see what needs to be done without me saying anything. I've had 2 of their workers, and they're very conscientious. I didn't feel nervous about them even though I have post-traumatic stress. They go out of their way to make sure I'm comfortable.

June 07, 2019

By Donald K_4

I am a current client of this provider

They are very good, they help with daily house care, and bathing if I need it. They also assist with meals, and they play ball with my dog. They should be more punctual and on time.

June 07, 2019

By Jeanette P_1

I am a current client of this provider

My caretakers are good. They come, show up, and they do their job. They could improve in communication.

May 20, 2019

By Anonymous_33

I am a current client of this provider

I have cancer, and the lady who comes here takes care of my mother who is 95. That is hard to say because the lady who comes here is very efficient. The office staff is bad.

May 02, 2019

By Wayne C

I am a current client of this provider

Some of the caregivers don't have common sense and they make me want to pull my hair out. I couldn't do anything if they didn't come at all though. They need to communicate better and hold people accountable for what they do and don't do.

April 02, 2019

By Dorothy T_6

I am a past client of this provider

My loved one had to keep telling the caregivers what to do, and the caregivers wouldn't do a thorough job. The caregivers were frequently late, were not too reliable, were not proactive in their work, and the agency kept changing who the caregiver was. The caregivers didn't take any initiative to do things, and I think they needed more training.

April 02, 2019

By Stayce R

I am a current client of this provider

I have a caregiver that knows what she's doing and allows me to be independent. I like that I was able to find a compatible caregiver who seems to want to work with me.

March 12, 2019

By Beverly B_9

I am a past client of this provider

I work during the day. I could depend and rely on them to take care of my dad. They met my needs if I had a question. If they didn't know what to do about it, they got back to me about it.

March 11, 2019

By Vera R_3

I am a current client of this provider

The caregivers need to do light housekeeping. I have a hard time getting someone to do light housekeeping, like keeping my toilet clean and vacuuming. I've been with two other companies and BrightStar Care has been better than most of them. They try their best to get me staff. I have too many different caregivers and no consistency.

February 21, 2019

By Amanda _1

I am a current client of this provider

The only problems that we have had is getting my loved one their medication on time. I think the caregivers are pretty nice and take care of my loved one pretty well.

December 04, 2018

By Jennifer A

I am a current client of this provider

They make it so I can go out when needed. They are reliable.

October 23, 2018

By Dorothy M_14

I am a current client of this provider

They help me pick up my medicine and clean up the house. I like the caregivers. They are good workers.

October 23, 2018

By Bobbie C

I am a current client of this provider

The caregivers support me with my special needs. They have provided me with a bit of respite care, both at home and out of home, whether it is picking up prescriptions or picking up groceries. The company will try to match our needs with someone that is capable of providing for our particular needs. They also follow up to make sure we are satisfied.

September 26, 2018

By Niccola G

I am a current client of this provider

It helps my husband and me overall. It gives me a break so I can do other things. It gives us time to do what we need and still gives my mother the care she needs. The caregiver is very responsible, arrives on time, and does what we ask and want. They seem like a nice person and they take good care of my mother.

September 11, 2018

By Sherri W_1

I am a current client of this provider

My mom really likes them and it helps things get done. They relieve pressure off of the family. They help with my mom and make sure she is okay.

August 17, 2018

By Rebecca

I am a past client of this provider

They could have communicated. There's no communication with the staff inside the company. One does not know what the other is doing. BrightStar Care was better than all the other agencies that I looked at. It was only two weeks, so I didn't have them long enough to be able to be really satisfied with them.

August 07, 2018

By Anonymous

I am a current client of this provider

When they send me somebody new, they need to introduce them to me and not just have them knock on the door. I keep getting different people, and my caregivers have health issues.

July 27, 2018

By Susan M

I am a current client of this provider

It had no impact on my daily life. If we had consistent care that would have an impact. It has caused a lot of turmoil in the family. We have not had consistent caregivers. We have had a different caregiver every single time.

June 13, 2018

By Dominick W

I am a current client of this provider

They take good care of my son. I feel comfortable with the nurses, and I don't have to check on them. They take the time to help the kids.

June 07, 2018

By Cora S

I am a current client of this provider

They help me a great deal. I can't do a lot of things like bathing. The company is okay. They are helping me where I need it.

May 18, 2018

By Becky S

I am a current client of this provider

They give piece of mind knowing that somebody is here since my dad is less movable. We could not move him without an additional person here. They could have more consistent caregivers in, they seem to be flip flopping a lot of people in and out. They need consistent caregivers.

April 05, 2018

By Lucille S

I am a current client of this provider

I don't like the fact that when somebody is off or if they can't show up, I don't get a call. I'm left with no one. It's stressful. I don't know from day to day who is coming.

April 04, 2018

By Jess F

I am a current client of this provider

They need to screen the caregivers before they send them to the field. They need to field their employees better. It seems there is a lack of training, or the caregivers are ignoring their training.

March 16, 2018

By Cheryl D

I am a current client of this provider

I like the care, they make sure everything is in order. They could be more timely. The most helpful thing the caregivers do is get her prepared for the day.

March 08, 2018

By Jackie C

I am a past client of this provider

I just had good help. Most all of the girls were very good and helpful. They were able to help me quite a bit. They would help me take a shower, get dressed, make meals, and get things for me. They did everything that I needed.

January 08, 2018

By Carolyn S

I am a past client of this provider

There were two women who were wonderful, and the rest were marginal and one was just terrible for us. I would have liked the caregivers to follow the instructions that were written by BrightStar Care personnel.

December 08, 2017

By Brenda B

I am a current client of this provider

BrightStar Care's aides are very caring and they go above and beyond. The aide I have from BrightStar Care gets me out and moving around. She gets me dressed everyday and takes me around town.

November 02, 2017

By Norma S_6

I am a current client of this provider

I would recommend BrightStar Care because the caregivers are all nice. Having the caregivers has made life easier on me because they help braid my hair and warm up my food.

October 17, 2017

By Arianne A_1

I am a current client of this provider

All of the administration was good, but the caregivers have not been great. This past week, we have found a good caregiver, but that is only one week.
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About BrightStar Care NW Indianapolis

BrightStar Care NW Indianapolis is an in-home care provider serving Indianapolis, Indiana and the surrounding area. BrightStar Care NW Indianapolis offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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