BrightStar Care East Lake County

Offers Home Care

62 Reviews
Call (800) 973-1841
BrightStar Care East Lake County (800) 973-1841
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Reviews of BrightStar Care East Lake County

62 Reviews Write a review

Home Care Reviews for BrightStar Care East Lake County

May 07, 2019

By Eli B

I am a current client of this provider

I couldn't do what I do without them. They treat you like you actually matter to them. Of all the companies involved in my care, BrightStar is the only one that I would say is on the money. The others pale in comparison and their staff is incompetent at best.

April 04, 2019

By Beatrice B

I am a current client of this provider

I have so many things going on in my house, so all of them help me do what I need to do. I would like more consistency with the home health team. I would also like them to not change here and there.

April 04, 2019

By Carolyn S_11

I am a current client of this provider

They get him up in the morning, change his clothes, change his bed, wash whatever is necessary, get breakfast and she will do any little chores around the house that I need done. I am very satisfied with the care, they are always prompt, conscientious, industrious and I like the people.

March 19, 2019

By Susan G

I am a current client of this provider

I can't get out of the house myself, so they do the grocery shopping for me. Everyone has been very nice and very helpful.

March 15, 2019

By William R_20

I am a current client of this provider

It would be helpful if they proactively communicated with us to find out how things are going and if there is anything else they can do to help with the care and scheduling. They need to be proactive. Communication could be better.

March 08, 2019

By S- Mary S

I am a current client of this provider

It is one less thing for me to worry about. I can depend on her. She is prompt, keeps her appointments, and is flexible if I need to cancel. She is professional and sterilizes everything like she is supposed. I like my nurse. She is really good at her job.

March 08, 2019

By Anonymous_1669

I am a current client of this provider

They are able to help with the cleaning. I like that they are able to come to my house.

February 20, 2019

By Gwendolyn M_1

I am a past client of this provider

They should have come at the same time everyday. It seemed like they didn't have enough staff, and I didn't really like that I had a different caregiver everyday.

February 20, 2019

By Jo Elaine R

I am a current client of this provider

They help the most by running errands. I like the service they give.

February 13, 2019

By Thomas S_13

I am a current client of this provider

They are there, but they can't do much because my loved one is completely bedridden. They are good, they are on time, and they call when people aren't going to show up.

January 17, 2019

By Barbara H_16

I am a current client of this provider

They have someone come, and they leave her with positive results. They are very attentive.

January 16, 2019

By Becky H_1

I am a current client of this provider

Having them there gives me time to go out and do errands and other things that I need to do. I don't worry about my mom when they are here. They need to be more engaging with my mom. I like that they are always on time and I find them to be pretty dependable.

January 08, 2019

By Lois D_1

I am a current client of this provider

I like the agency because they do what they say they will do. They hire people who are well qualified and well trained.

December 17, 2018

By Evelyn _1

I am a current client of this provider

They're caring. The caregiver I have is always on time and help. Initially, they had a lot of call-offs, but they got it together and got me a person.

December 15, 2018

By Jo Ann B_1

I am a current client of this provider

They are efficient.

December 06, 2018

By Robert T_5

I am a current client of this provider

I can't do everything. They are here and take care of things while I'm at work. We have had several caregivers who didn't do or meet the expectation that was set by BrightStar.

December 06, 2018

By Steve P_1

I am a current client of this provider

They help me with my meal preparation. They help me with the bathroom facilities and transportation. They are flexible with the patient.

December 06, 2018

By Denise V

I am a past client of this provider

The caregivers did an excellent job. The staff was bad. I was warned by several people not to go with them and I couldn't figure out why until I talked to the staff. It's not the caregivers.

November 05, 2018

By Olive L

I am a past client of this provider

They would help my loved one get up in the morning, eat, get around, and get ready for bed at night. Our caregiver was able to come consistently and created a great relationship with my loved one. She would check my loved one's skin for bed sores.

October 19, 2018

By Becky .

I am a current client of this provider

If the office could have better communication, but if I ask for feedback they would give it to us. In the beginning we had a few bad caregivers, but now we have had great caregivers in the past two years.

September 28, 2018

By S- Jason R

I am a current client of this provider

It's keeping me going and alive so I guess it's good. I like the service, how it's very professional, informative, and punctual.

September 19, 2018

By Ollivette G

I am a current client of this provider

It's been a lot of help and it brings peace of mind except for when we hit those snags where someone unfamiliar comes in as a substitute. The problem that I have is there seems to be a lot of turnover. We have a good working crew right now, but I've trained about ten people to get here. I wish that they would address that issue, but maybe that's industry wide.

September 19, 2018

By Debra M_6

I am a current client of this provider

They are able to help me and are an open ear. Sometimes all we need is someone to listen to us. The aide that I have through them is awesome, she is a really great aide.

September 11, 2018

By Jack J_1

I am a current client of this provider

He needs to hear better for the services to have a better impact. They need to work on scheduling and they have too many different people coming.

September 11, 2018

By Sylvia H_8

I am a current client of this provider

They make our life easier by having someone here that is very efficient. I like that they try to do everything that they can to fill the shifts.

August 23, 2018

By Sharon C_6

I am a current client of this provider

They help to take care of her needs when I am busy. I would tell a friend that they are professional in their services.

August 07, 2018

By Ricardo E

I am a current client of this provider

They help her to not be lonely, and they help around the house. The caregivers are always on time, nice, and friendly.

August 07, 2018

By Theresa F

I am a current client of this provider

Now that we have the caregiver that is better for his needs, it is no longer very poor like before. I would recommend them. I would tell a friend that I had trouble in the beginning, but they tried to satisfy us and they did.

July 30, 2018

By Dawn F

I am a current client of this provider

They help me so I don't have to be there every day. They really work with the client to get a good match.

July 24, 2018

By Kenneth--Son

I am a current client of this provider

The caregiver's ability to blend into my family and be a part of my family has been helpful. They makes it really comfortable for me to be there. I am familiar with the attendant that comes during the week and they are someone I would highly recommend. The caregiver is always on time.

July 16, 2018

By Kimberly K

I am a current client of this provider

I would be waiting to take a shower, and they don't show up so I have to do it myself. A shift would be at 6am, and an unfamiliar caregiver who I wasn't expecting would show up without calling me and telling me. Someone needs to actually show up and be on time. I would have no-shows and never get a call about it.

July 05, 2018

By Silvia W

I am a current client of this provider

My family receives help from the caregiver coming in. They keep their word when they are going to contact me.

July 05, 2018

By Justin P

I am a current client of this provider

It takes off the burden of her care. Now the first thing I think of when I get home isn't if she has gone to the bathroom or not. It has been great having someone here to do things for her. The worker that has been assigned has been great. She has been very responsive to her needs.

June 05, 2018

By Carleatha S

I am a current client of this provider

They have helped me to get a bath because there is no one else here to help me with it. When I first used BrightStar Care, there was a young lady who said that she was leaving, and they did not give me the caregiver they said they were going to. Also, they were supposed to send me a caregiver on a Friday, but when I called them when they did not show up, they lied to me about some things.

June 05, 2018

By Marva H

I am a current client of this provider

They could train the caregivers better. I will be ending the services tomorrow. They should call when they send someone new or when they are changing nurses and caregivers.

June 05, 2018

By Keith C

I am a current client of this provider

She is on time and she comes here to do what she is supposed to. The person they sent us has been absolutely wonderful.

May 25, 2018

By Rosie A

I am a current client of this provider

They come in and see her and make sure she's okay. They should notify us when they aren't coming and should give follow-up on how the caregiver is doing. We need more consistent caregivers so we know we can hold them accountable. It used to be really good but they started having turnover, and so you were not assured whether a person was coming or not, or whether they were coming in at a scheduled time. Sometimes no one would show up so my mother had no one to help her with her meals.

May 25, 2018

By John C

I am a past client of this provider

The impact it gave us made us more cautious of who we deal with. They could have simply done their job and they could genuinely care for the people they cared for. They could have less of a turnover with workers and better training of the workers so that they will do a complete job.

May 23, 2018

By Celena M

I am a past client of this provider

They were helpful. When my loved one was transferred in care, they were helpful in getting him set up and sitting with him. The staff was really great. They were very kind and generous with their time.

May 10, 2018

By Sharon M

I am a past client of this provider

They knew how to work and still talk and have companionship with my mom. They got close in a short period of time. She was very friendly, polite, on time, and courteous.

April 26, 2018

By Luz F

I am a current client of this provider

They are all polite, and they get here on time. All the caregivers are pleasant and have a good attitude; there are no problems from them. They communicate well with my mom, and she needs more one on one time. It seems like one individual that is her caregiver does most of the hours. She gets along well with her and that boosts my mom's morale. She is talking more and smiling more.

April 13, 2018

By Mary C

I am a current client of this provider

If there's something that I need, I can just call, and it's done. The caregivers are very good to me. I'm really sick, and it's really challenging to go to radiation for me. Mornings are really tough for me, so my caregiver comes on time for me.

April 13, 2018

By Michael S_8

I am a current client of this provider

I would tell a friend that the nurse is excellent. The caregivers come to my house and prepare the shot here, and they are out in 15-20 minutes.

April 04, 2018

By Janet M

I am a current client of this provider

The office staff has a professional attitude. I deal with them, and I've met with them to set up the care that my brother would need. It's taken a burden off of me as far as getting my brother to get him the places he needs to go.

March 21, 2018

By Marica S

I am a current client of this provider

I like the girls in the scheduling office. I think the caregivers need more experience. They need to learn to follow directions better. They make my life easier by helping with things around the house I need extra help with, like bathing my mother and housework.

January 10, 2018

By newcolo s

I am a current client of this provider

BrightStar is a good company. I have had a couple bad caregivers but I have a wonderful caregiver now so I am very happy. Last Christmas, the company gave me a gift card and I really appreciated it. They also gave my lady friend a gift card as well. It came at the perfect time because money is tight. BrightStar has been a blessing.

December 08, 2017

By Karen V_6

I am a current client of this provider

BrightStar Care is not able to find caregivers for me, and they want me to hire more caregivers. The caregivers get me out of bed and make sure I am fed.

November 17, 2017

By Loraine B

I am a current client of this provider

I would recommend BrightStar Care because the caregiver is local, has children, and I'm happy with her results. The service has made life easier because my wife had a stroke and is unable to do what she used to do, and I've got Parkinson's, so the caregiver does most of it during the week.

November 06, 2017

By Wilma H

I am a past client of this provider

I would tell others that BrightStar Care is a good company to hire because they are people that you can trust. The services were very helpful. They made my life easier because I was able to get things done that I couldn't do alone.

October 25, 2017

By Joshua D

I am a current client of this provider

BrightStar Care is punctual, very friendly, and caring. The services from BrightStar Care have been very helpful. They provide homemaking services, they wash the bathroom, and do things that I can't get to all of the time.

October 25, 2017

By Linda Z_1

I am a current client of this provider

The owner of BrightStar Care came out the first time and I liked her. She was very informative. The price is good and they are reliable. A couple of times caregivers called off at the last minute and no one showed up. BrightStar Care has helped the most by helping me not have to worry about my parents. I think my parents feel less stressed.

October 23, 2017

By Mary Jo K_1

I am a past client of this provider

I would tell a friend that BrightStar Care sent me wonderful people when I used their company. I was truly impressed with the women because they were very nice. BrightStar Care made my life easier by helping me with sponge baths and grocery shopping.

October 06, 2017

By Amanda B_4

I am a past client of this provider

BrightStar Care is good and I really liked my caregiver. BrightStar Care made life easier for me. It helped me to eat, pick up and clean up the house.

September 22, 2017

By JoAnn S_1

I am a current client of this provider

I like the caregivers at BrightStar Care. I do not have an urgent need for the services. It's more for my families comfort.
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About BrightStar Care East Lake County

BrightStar Care East Lake County is an in-home care provider serving Crown Point, Indiana and the surrounding area. BrightStar Care East Lake County offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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