Brightstar Care - Springfield-Decatur, IL

Offers Home Care

66 Reviews
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Brightstar Care - Springfield-Decatur, IL (800) 973-1841
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Reviews of Brightstar Care - Springfield-Decatur, IL

66 Reviews Write a review

Home Care Reviews for Brightstar Care - Springfield-Decatur, IL

November 08, 2019

By Linda P_10

I am a current client of this provider

We really needed the services that they offer. We are much better off with their services. I am considering getting a few more hours, but we have new personnel. She did a good job with the first visit. I could use more hours, but I'm waiting. Perhaps they could have more personnel. I don't really know what the issues are there. We had one individual for quite a while, and she did the best she could. It was okay.

October 22, 2019

By Anonymous_2577

I am a current client of this provider

They help by allowing us both to not to have to be burdened down with doing everything for ourselves. They are dependable.

October 08, 2019

By Gloria G

I am a current client of this provider

I have to change my appointments sometimes, and they are very accommodating about changing the appointments. When I have to change my appointments, they are very capable of doing that. I have recommended them to a friend of mine who was very satisfied.

October 08, 2019

By Bruce C_1

I am a current client of this provider

I wish I could afford them for everyday. They go to the grocery store for me so I don't have to worry about those things, like I did before. They take care of everything for me. They do the things I can't do.

October 08, 2019

By Susan W_11

I am a current client of this provider

They could have more consistency. I would like for them to improve by being more consistent with the people that help out.

September 05, 2019

By Anna Marie K

I am a past client of this provider

I had a wound, and they took care of changing the dressing. They were friendly, efficient, and on time.

September 05, 2019

By David G_10

I am a current client of this provider

Bonnie changes my bandages. Bonnie, the nurse, is very nice, friendly, and efficient.

August 07, 2019

By Anonymous_2239

I am a current client of this provider

The caregiver is here and engages my mom. She does not just sit in front of the TV. We only use 1 person that we trust, and the rest have been unexceptable.

August 07, 2019

By Tom C_4

I am a past client of this provider

It worked out perfectly. Being around pleasant people who know their job gives me a big impact. They did what they said they were going to do. If they wanted to come early, I would okay it.

July 12, 2019

By David L_11

I am a current client of this provider

It has basically allowed me to have confidence in leaving him in the care of others. They have been very flexible.

July 11, 2019

By Rebecca B_4

I am a current client of this provider

They should be making sure that my grandmother gets her infusions because without it she would lose her kidney. They have been really good and helpful. They work well with us, are always on time, and are really understanding.

June 11, 2019

By Tracy D

I am a current client of this provider

She comes in on the weekends. She fills in times for me that I can't be there. We've had a nurse for quite a while and really like her. She makes sure that my mom is doing okay. She understands her, even though she has a trache.

June 11, 2019

By Kenneth K_2

I am a current client of this provider

I'm able to go out of town, do what I want, and then come back and know that she's taken care of. When I hurt my ankle, they did really well taking care of that. I like the way they conduct their business, and they're good at what they do.

May 08, 2019

By Melanie C_2

I am a past client of this provider

They could have been more attentive to me and go above and beyond. I had to hire a cleaning service because she couldn't help me. Instead, she just did her homework. They need to improve the quality of their caregivers.

May 08, 2019

By June C_4

I am a past client of this provider

They could hire help that is going to stay a while. They could have longevity with their caregivers.

April 23, 2019

By Anonymous_303

I am a current client of this provider

It is not them, it is my medication. It is supposed to make it easier for me to walk, but I haven't felt the benefit of it in the last few months. The two nurses that I have had are very competent and compassionate.

April 04, 2019

By Linda J_5

I am a current client of this provider

She is difficult. They need ask her about her expectations, so again with the communication. Their communication is terrible.

March 07, 2019

By David _7

I am a current client of this provider

They do a lot of things I would have to do myself. We are both legally blind. They take care of him, keep him clean, are here on time, and they do a good job.

February 07, 2019

By Alecia M

I am a past client of this provider

The first day, we had problems with the transfusion, but they were able to figure it out and get me my medicine. I had two different nurses who were very kind and good at their job.

February 06, 2019

By Clemmie W

I am a current client of this provider

They have allowed her to feel more comfortable being home. I like the staff.

February 06, 2019

By Ava _1

I am a past client of this provider

As far as the care went, it didn't work. It wasn't their fault, though. They couldn't have made it work. They did a great job, so I would recommend them. I felt like they really took good care of my dad. They made sure he was comfortable. They had excellent customer care.

January 23, 2019

By James B_31

I am a current client of this provider

The caregiver is great and she is such a good friend. She is knowledgeable of the situations and she is like family. I like the workers. They are so friendly and knowledgeable.

January 10, 2019

By Joan D_4

I am a current client of this provider

It has definitely helped my loved one stay at home. They've provided that level of care for him that other companies couldn't. Otherwise, he would be in a nursing home. They are easy to work with and accommodating. The care has been quality. They are professional and we've been very pleased with the care.

December 14, 2018

By Cathy M_4

I am a current client of this provider

They have helped the most by being there for us. They are kind and considerate and know their job. They feel like family. She has saved my life. I have already recommended them. They are so worth the money.

December 04, 2018

By Gertrude R_1

I am a current client of this provider

It helps my mom and dad a lot. They manage and help my mom. It makes the day go by smoother. So far, they have been reliable in maintaining the quality of people that come.

October 29, 2018

By Anonymous_296

I am a past client of this provider

They were helpful, but it wasn't the quality we'd hoped for. In our experience, it didn't work out for us.

October 22, 2018

By Shelley S

I am a current client of this provider

They take care of all staffing and if there are any issue, they take care of that and I don't have to do it. The owners and the administrators are hands on.

September 24, 2018

By Matt C_2

I am a past client of this provider

They were able to do things that I couldn't do. They did a good job.

August 31, 2018

By John

I am/was a resident of this facility

I used to have home care from BrightStar Care Springfield Decatur. I like this agency, they're well managed, and they take good care of me. They have good care overall and they helped me with bathing, dressing, and helped me walk around and helped get me in and out of bed. They have some good people, the nurses kept the meds straight, and they count them every day.

August 28, 2018

By David H

I am a current client of this provider

They help with my open sores. I don't exaggerate in saying that Bonnie is the best nurse I've ever had.

August 15, 2018

By Sophia G

I am a current client of this provider

It allowed to me to go on vacation. There was some commutation difficulties at the beginning. Overall it was good though. They worked to right the problem.

August 07, 2018

By Anonymous

I am a current client of this provider

They need to make sure that they are on time and if the caregiver can't show up that they get somebody else. Sometimes the caregivers don't show up.

July 27, 2018

By Cathy S

I am a current client of this provider

They were able to give her a shot, so she was able to get back from the hospital earlier. We've used them twice now, so we went back to them. I knew the minute they walk through the door that they were trained.

July 10, 2018

By Shirleen S

I am a current client of this provider

I have a back problem, so they help John and me. I have not had any complaints or any situations that I have had to call them about.

June 26, 2018

By Susan S

I am a past client of this provider

It let us have some time without having to worry about doing other things. They were able to get my mom home when the other home care agencies weren't able to.

June 05, 2018

By John F

I am a current client of this provider

They helped me by running errands and being available to be around. I like the upper management and I like the way they care and show me that they care.

May 22, 2018

By Sue S

I am a current client of this provider

They could know what to do and help him. It just depends. Some of the people that have come at noon didn't know how to fix breakfast. The individual people are different.

May 08, 2018

By Catherine S_5

I am a current client of this provider

They are always willing to do whatever we want them to do. It sure makes my life and my husband's life much easier. We've used them for a long time and have been very happy with them. They always try to do things they know we like and they take good care of us. We are going into assisted living soon and the hardest part will be not having BrightStar.

April 26, 2018

By Gary M_4

I am a past client of this provider

The people that they sent out seemed to be capable of doing what I needed them to do and they were caring. They also made sure that we were scheduled properly. I used to give my wife care, but I recently had surgery, so I needed help.

March 27, 2018

By Naima A

I am a current client of this provider

I am more than satisfied with my assistance and the quality of assistance is super. They take care of me.

March 13, 2018

By Pat P

I am a current client of this provider

I have recommended them already. I like that they are typically accessible and are attentive when I call about what I need for my loved one. I haven't had a call that no one could come to. They are reliable. She can stay in her living situation. It allows her to stay in her apartment in a retirement home.

March 05, 2018

By Eileen S_2

I am a current client of this provider

I've already recommended them. They always take care of everything. They call us if someone can't make it. A manager introduces new caregivers. She helps us get in bed, she does therapy with us, she cooks for us, and cleans the house.

January 10, 2018

By Linda M

I am a past client of this provider

BrightStar Care provides a service that is hard to find in the area. I wish BrightStar Care was more consistent in who they sent to care for me. I had a new one almost everyday.

December 12, 2017

By Geradine M

I am a current client of this provider

BrightStar Care is too expensive for a person my age, the last agency was cheaper then this. The caregivers of BrightStar Care do whatever I tell them and they are very nice to me.

December 05, 2017

By JoAnn R

I am a past client of this provider

BrightStar Care's caregivers always showed up on time. James couldn't walk at all, so the caregiver that they sent was able to help him get out of bed. They allowed him to stay at home longer.

December 01, 2017

By Phil M

I am a past client of this provider

I've already recommended BrightStar Care saying that if they are looking for additional care they should call them first. BrightStar Care made my life easier because there were extra hands to help us. It was essential having them here.

November 14, 2017

By Stacy K

I am a current client of this provider

BrightStar Care is able to respond quickly to the needs of the person, they are very reliable. BrightStar Care has made my life easier by sending someone to sit with my mother over night, which means fewer phone calls for me at night. Also, I don't have to sit with her.

November 06, 2017

By Carol L_6

I am a past client of this provider

BrightStar Care was dependable, very caring, and I could trust everyone there. BrightStar Care's services relieved my mind because I couldn't always be with my mother.

October 27, 2017

By Mary Ellen B_1

I am a current client of this provider

BrightStar Care is wonderful to me, is what I would tell a friend. I never forget my medicine, and I don't have to go though the pains of getting dressed.

October 10, 2017

By Paula L_1

I am a past client of this provider

BrightStar Care has outstanding customer service. They make me feel at ease. They always made me feel like I am in capable hands. I had to have these infusions at home. The nurse that came to my home made me feel like I was under good care.

October 06, 2017

By Sue_2

I am a past client of this provider

I would recommend BrightStar Care because the owners were extremely helpful, personable, and did everything they could to support us. All of their caregivers were well qualified, but we were having too many sent to us. BrightStar Care made life better by being there and being supportive of my father. They relieved me during the night so I could rest.

September 21, 2017

By Marlene K

I am a current client of this provider

I would say that BrightStar Care has caregivers that are easy to get along with and very friendly. BrightStar Care has made my life easier because they take care of my mother and I don't have to worry.

August 10, 2017

By Theresa E

I am a current client of this provider

BrightStar Care's home nurses are very nice and fun to talk to. I enjoy my nurse very much. BrightStar Care has made my life easier because they are able to get me my medicine.

August 10, 2017

By Susan H_9

I am a current client of this provider

The help from BrightStar Care is always reliable and on time. They are efficient and take care of our needs. It's nice that I am able to leave my husband with help.

July 21, 2017

By William M_6

I am a current client of this provider

I'd tell people that BrightStar Care has been extremely courteous, friendly and thorough. The services have helped the most by just helping me get through my daily life with less pain.

July 11, 2017

By Connie A

I am a past client of this provider

BrightStar Care is very professional, and they have highly qualified, well-trained caregivers. BrightStar Care was able to provide caregivers that were willing to work without having to be told to. They did their best to make my mother comfortable in her final days.

June 08, 2017

By JoAnn R_480867

I am a current client of this provider

BrightStar Care is well-educated and they provide good caregivers. BrightStar Care comes in and gets my loved one out of bed. They help him get dressed, changed, and bathed.

May 24, 2017

By Angie B_475050

I am a current client of this provider

BrightStar Care has been convenient and the people are easy to work with, as far as scheduling goes. BrightStar Care is the easiest way to get the client what he needs.
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About Brightstar Care - Springfield-Decatur, IL

Brightstar Care - Springfield-Decatur, IL is an in-home care provider serving Springfield, Illinois and the surrounding area. Brightstar Care - Springfield-Decatur, IL offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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