BrightStar Care Naperville

Offers Home Care

73 Reviews
Call (800) 973-1841
BrightStar Care Naperville (800) 973-1841
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Reviews of BrightStar Care Naperville

73 Reviews Write a review

Home Care Reviews for BrightStar Care Naperville

June 07, 2019

By Dana L_3

I am a current client of this provider

My mom doesn't think she needs the help and gets frustrated, but it is great for us to know someone is there. The caregivers have been able to work with us and let us know when situations come up.

May 23, 2019

By Mary A_26

I am a current client of this provider

We like the professional manner. The way they handle the caregivers is very low-key. Their people are great. When your loved one is 84, they cannot take too much drama, and there is no drama with this company. I like that it is a very hands-off approach because they don't bother us. If there were a problem, we could reach out. The quality of the caregivers are very good.

May 20, 2019

By Barbara M_9

I am a past client of this provider

It was great because I couldn't drive over there to give her the care myself. They were respectable and there every day. The manager would check in with us every once in a while.

May 16, 2019

By Bobbie R

I am a current client of this provider

There needs to be more consistency with the same caregivers, so he knows what to expect. We had several times that they didn't show up on time or they brought him back late with no explanation. They were supposed to set up recurring appointments for me and they have yet to do it, even though I have requested it three times.

May 02, 2019

By Paul M_13

I am a current client of this provider

They give me the ability to lead my best life, despite the fact that I have ALS and I am handicapped. They have very good nurses and CNAs that help me out.

April 17, 2019

By Kathy R_15

I am a current client of this provider

There is someone there when she needs them. She becomes ill suddenly and it is good to have somebody there to help her. The quality of the caregivers varies. They need to hire people with common sense.

April 04, 2019

By James P_9

I am a current client of this provider

I think it's fantastic. It's a very convenient. They work with us in terms of our schedule and flexibility. I think it's awesome. It's an excellent service. They stand behind what they say they're going to do.

April 01, 2019

By Anonymous_1774

I am a past client of this provider

They got into the routine, they got things done, and were able to reminded her about a lot of things. They were very good and very understanding after everything that happened. I had no problems with them.

March 20, 2019

By Krista V

I am a current client of this provider

They provide consistency of caregiving, which is very important. I like the ease of scheduling and consistency of staff.

March 05, 2019

By Susan V_5

I am a current client of this provider

I think the consistency of the care has been good for somebody that needs routine and they ensure that it gets done. I like the promptness in their response to my inquiries.

March 05, 2019

By Lawrence O

I am a past client of this provider

The caregivers would clean up when there was nothing else to do for my loved one. I would recommend them to anybody around here who needs care.

March 05, 2019

By Virginia D_5

I am a current client of this provider

I could not get out of bed before so they now take care of every need I have. They are very efficient, on time, and I have no complaints about them at all.

March 05, 2019

By Jennifer W_1

I am a past client of this provider

They were compassionate and caring and gave us so much comfort. They took such good care of him, and they were like family. I like the caregivers because they were the best.

February 14, 2019

By Ellena V

I am a current client of this provider

They have helped me with everything, like health care. They are compassionate and I don't have to think twice about things. My parents have been very well taken care of. I like that the care has been outstanding.

February 12, 2019

By Sue K_3

I am a past client of this provider

They helped by providing her with security and me with comfort that she was being well cared for. I liked that they paired up a good professional with my mom.

February 06, 2019

By Anonymous_1492

I am a current client of this provider

They could figure out how to provide the services for less money. I like that for the most part they are there on time. Though the last couple of days that hasn't been true.

February 06, 2019

By Jane F

I am a current client of this provider

After I was very upset about not having the same caregiver, they finally did get someone to come that was the same person. I would like to see consistency with having the same caregiver.

February 01, 2019

By Anonymous

I am a current client of this provider

They have a huge impact on me. It gives me peace of mind. I want their communication to improve.

January 15, 2019

By Shirley _3

I am a current client of this provider

They're taking care of my sister who is a cancer patient. They're doing things that I would have had to do, while running back and forth. They're handling it for me. They are constantly taking care of my sister. I haven't had any problems and I'm very happy with it.

December 17, 2018

By Patricia S_19

I am a current client of this provider

She came and did her job perfectly. They have caregivers with qualities anyone would appreciate and enjoy working with.

December 14, 2018

By Brooke G_1

I am a current client of this provider

It is very helpful because she will do things like organize my clothes in my closet. I like my caregiver. She is outstanding.

December 11, 2018

By Toni M_1

I am a past client of this provider

They are here to take care of my husband while I go to work. They are convenient and try to meet my needs for the odd hours that I have.

December 08, 2018

By Charles W_4

I am a current client of this provider

They take a lot of pressure off of me from a primary caregiver perspective. My stress level has plummeted. They care about their employees. I've had the same person in here for over a year, and she's almost like part of the family. She loves BrightStar Care.

December 01, 2018

By Laura H_4

I am a past client of this provider

They give me peace of mind. They're flexible.

November 20, 2018

By Christine T

I am a current client of this provider

They were a big help. Just by having someone here, I had major back surgery and I couldn't drive so they would drive me around. I have been having trouble getting people, they have low staff that will come do home visits.

November 07, 2018

By Annette S_2

I am a past client of this provider

I couldn't go where I wanted to go since they didn't show up or were late. No one did anything for us, and they were always late.

October 19, 2018

By Anonymous_223

I am a current client of this provider

They have helped with my loved one's medication intake and regularity. They have very good communication. They are friendly and timely.

October 18, 2018

By Melba C_1

I am a past client of this provider

They were always there for his every need. They were very accommodating and I saw that I had nice people to take care of him.

September 19, 2018

By John _3

I am a current client of this provider

They do a service that we need, yet sometimes the ones that come aren't as excited about being with her. When we call, someone comes over, and they're willing to stay. That's the most important thing.

September 12, 2018

By Terry M_1

I am a past client of this provider

They freed me up to do things I have to do. I only met one of the associates because I work. I can't be there a lot, but she was quite good and gave a great effort. It wasn't an easy task to watch my brother.

September 07, 2018

By Roberta P_1

I am a current client of this provider

It allows me to work in the city, so I don't have to spend time with Beverly. They are reliable.

August 31, 2018

By Sharon W_3

I am a current client of this provider

I use it for respite. I just need the opportunity for a break and have someone else be responsible for a while. The people they've sent us have been very capable and I'm satisfied with their service.

August 28, 2018

By Laura K

I am a past client of this provider

They were always here when I needed them. I felt comfortable leaving my mom here with them. The care was very good. They were very accommodating and flexible.

August 27, 2018

By Jill D

I am a past client of this provider

We couldn't have had my mom stay at home without their continuous care. There were a couple of times when there were lapses in coverage. One aide wouldn't show up and BrightStar wouldn't know. I'd call and they'd fix it, but it was definitely frustrating when there's not continuity of care.

August 02, 2018

By Debra S

I am a past client of this provider

He didn't want the help and my father dismissed the caregivers twice. For us, we knew he could not be alone in his condo. We have called the agency on 3 or 4 occasions on very short notice and they have always been able to come up with someone.

August 01, 2018

By Anonymous

I am a current client of this provider

They show up to take care of my loved one. They're good workers when they're there. They're loyal. They listen to them and their needs. They provide good care and the caregivers are friendly.

July 11, 2018

By Emma T

I am a current client of this provider

They are very cheerful and cordial with him. They are very good at what they do.

July 05, 2018

By Judy C_5

I am a current client of this provider

It helps a lot because it gives me a chance to run errands and do things I need to. I feel that the caregivers assigned to my husband are attentive and meet his needs.

July 03, 2018

By Lois M

I am a current client of this provider

I am incapacitated and they have helped me out a great deal. I have liked that they are nice and caring. They are on time and prompt.

June 22, 2018

By Anonymous

I am a past client of this provider

The staff was very professional and caring.

June 14, 2018

By Peggy K

I am a past client of this provider

It was the overnight care we needed most, so it helped my loved one to relax knowing he was taken care of during the night. They were helpful, efficient, and professional in the way they got everything set up.

June 06, 2018

By Doloris G

I am a current client of this provider

I would not survive without them. I've had very good results with them. People are always on time, and I've only had problems with one person.

May 22, 2018

By Nancy S

I am a current client of this provider

Having someone there with my mom gives me the opportunity to not have to be there all the time. BrightStar Care makes sure that their people are on time.

May 21, 2018

By Eileen

I am a current client of this provider

She is very happy with her caregivers. They are very kind and caring to her. They are very responsive and send out well trained caregivers.

May 04, 2018

By Robert W

I am a past client of this provider

The office was responsive to me when I called them. I would have liked for them to provide someone who met my criteria for the care.

April 19, 2018

By Harol-Deane G

I am a current client of this provider

We have a good caregiver who comes to help me with my husband. He gets him cleaned up and dressed every day. They make a big impact because I am half my husband's size and I couldn't handle him myself at all.

April 17, 2018

By Christine G_2

I am a past client of this provider

It all depends on the caregiver that you receive but the caregivers we've had have all been great. The caregiver was able to take care of my loved one so that he got good care and we could still manage the rest of our lives.

April 16, 2018

By Robert E

I am a current client of this provider

They're responsive to the client and the family, the nurses care wonderful, and one caregiver that I have is fabulous. The nursing component has been fantastic because if I need a nurse to do an assessment, they come out and give me the feedback that I need to know before rushing to the hospital.

April 09, 2018

By Sandra J

I am a past client of this provider

They were easy to work with. I am independent, and did not need her.

April 02, 2018

By Priya T

I am a current client of this provider

I know they're professional and qualified, so I know they can take care of my son. When I give information to BrightStar Care, sometimes the caregiver does not get the full information. They take care of my child so I can go for a couple of hours. When I come home, I see my son okay and playing and happy, which shows me the quality of the caregiver.

April 02, 2018

By Anonymous

I am a past client of this provider

They were just average. I have used others, and they were no better than them. They were just fine. The client did not need that much care like some other patients, so it is hard to judge. It was just important to have someone here. They had a proper impact.

March 23, 2018

By Ivan F

I am a past client of this provider

The caregivers stayed here 24/7. They were punctual, did their jobs well, and knew what do to. The caregivers helped me make decisions about what to do on a daily basis. They encouraged me to follow the instruction I received about my health.

March 19, 2018

By Robert

I am a current client of this provider

They are very responsive and flexible. They help up doing personal things that she is not able to do herself. It is nice to have another female helping her.

March 01, 2018

By Mary M

I am a past client of this provider

BrightStar Care is wonderful. The people they've sent to sit with my mother have been very compassionate, nice people. They've talked with her, and I enjoyed having them with her. I felt confident enough to leave my mother alone with them for a couple hours, and she would be fine when I came back.

January 18, 2018

By Nancy T

I am a current client of this provider

When I have concerns about the care, I feel like I never get good responses about the care. We never know who is coming into my father's home, and he is an older gentlemen and he should not be opening the door to people that he doesn't know. The caregivers sit down and eat all day, and they mess with the amount of care that they give my father. He has to clean the messes that they make. We had two caregivers though that are really good. The others, we have issues with.

November 28, 2017

By Maria B_5

I am a past client of this provider

BrightStar Care's prices are reasonable, and they were responsive to my needs. It was night and day to have BrightStar Care because I wasn't able to care for my mother.

November 13, 2017

By Anonymous

I am a current client of this provider

BrightStar Care is kind of hit or miss with some of the nurses. We found one gem, a few average, and one or two stinkers. Overall, the nurse coming in and taking care of my loved one has been very helpful. There were several that I had to train with the specifics of my dad's case.

November 07, 2017

By Joe C_3

I am a past client of this provider

BrightStar Care had compassionate and caring caregivers. Having BrightStar Care allowed us to know that someone was here taking care of my loved one.

October 24, 2017

By Nancy S_8

I am a past client of this provider

BrightStar Care hired very good caregivers. The 24-hour hotline was perfect. The caregivers were attentive.

October 23, 2017

By Buddy B_2

I am a current client of this provider

I would hesitate to recommend BrightStar Care because of their chain of command, and if I have a problem, it's like calling the government to have them fix something. They're not too readily available. BrightStar Care needs to communicate a little better as to what's expected from us and what's expected from the caregiver. The caregivers are coming to me, instead of the agency, with their problems.

October 19, 2017

By Mary R_2

I am a current client of this provider

BrightStar Care is available all of the time, has nice people, and I feel that they are knowledgeable. The services from BrightStar Care make my life easier because I can go to work without worrying about my dad.

October 11, 2017

By Bert S_1

I am a past client of this provider

BrightStar Care were very professional and caring. They assessed the problem and stepped right in.

October 10, 2017

By Brendan B_1

I am a current client of this provider

From my personal experience with BrightStar Care, we haven't had any issue other than trying to figure out if a caregiver is coming or not. The communication can sometimes be an issue, but that's it. Their staff is great, and they are usually spot on to help us out when we need assistance. The services from BrightStar Care have made life easier for me because there is someone here to help me with my mother. The caregiver is like family to my mom and can get to her in a way that I can't. She won't listen to me, but she will listen to the caregiver. They have had a huge impact and have helped with PT as well.

September 22, 2017

By Helene D

I am a current client of this provider

I would refer BrightStar Care to others because I was very impressed with the care coordinator. The services provided by BrightStar Care made me feel comfortable with the fact that caregivers visit.

September 19, 2017

By Vincy F

I am a current client of this provider

I am not used to people doing things for me but I feel that the caregiver from BrightStar Care tends to take over and that sometimes the care interferes with my personal preferences. BrightStar Care has made life easier by providing rides to the store.
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About BrightStar Care Naperville

BrightStar Care Naperville is an in-home care provider serving Naperville, Illinois and the surrounding area. BrightStar Care Naperville offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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