Home Instead Senior Care - Orlando, FL

Offers Home Care

92 Reviews
Call (866) 936-1978
Home Instead Senior Care - Orlando, FL (866) 936-1978

Reviews of Home Instead Senior Care - Orlando, FL

92 Reviews Write a review

Home Care Reviews for Home Instead Senior Care - Orlando, FL

October 01, 2020

By Diana

I am a current client of this provider

I appreciate Helen coming to sit with me during this time that my family is unable to visit me.

September 29, 2020

By Jackie

I am a current client of this provider

I have been very satisfied with the caregivers taking care of Shirley.

September 14, 2020

By joyces.

I am a current client of this provider

I have the perfect combination with my caregivers. Jovane is like a dear friend we have lots in common and Germin is also my friend but she helps me with the computer savy stuff. Both are a big help and during this quarantine time they have really stepped up to make sure i don't feel alone. Thank you ladies.

July 22, 2020

By Jeanie K

I am a current client of this provider

Great caregivers, as well as office staff. We have felt all along that Home Instead caregivers and the office staff really care. The caregiver we have for my mother really goes the extra mile to make sure she is getting the care she needs. I highly recommend the service.

June 16, 2020

By Hanna

I am a current client of this provider

I'm extremely pleased with the caregivers I have as well as the staff in the office!

February 06, 2020

By Carmella

I am a current client of this provider

Mary is very helpful and always helps me.

January 14, 2020

By gtingle

I am a current client of this provider

I absolutely appreciate everything my caregive Christine does for me. She couldn't be more perfect. I will definately refer Home Instead to anyone who needs the help

October 04, 2019

By Dolly

I am a current client of this provider

All the caregivers are excellent. Very caring, especially, Lynette. My mother is very comfortable with them.

September 02, 2019

By jnwhitaker

I am a past client of this provider

Service was exceptional and compassionate, from the first person that took my call, to Hugo that set me up and every single caregiver. They lived up to ever promise and provided awesome service at a time of need.

August 04, 2019

By SBorf

I am a current client of this provider

Home Instead does what you need done and they fit the bill for me well.

July 29, 2019

By Happy in Orlando

I am a past client of this provider

Home Instead has helped me manage a family member's needs for companionship and transportation for over a year. In every respect, the company has been excellent. My brother was well cared for and treated with respect. All our caretakers were exceptionally skilled and thoughtful. Donald in particular did a remarkable job. Always on time, always willing to go beyond what was asked, and proactive in meeting my brother's needs. Administrators have also been good to work with. Never any difficulties with scheduling, billing, etc. We look forward to continuing our relationship with Home Instead in the future.

July 15, 2019

By E. Houston

I am a current client of this provider

I feel a lot happier when Sue comes to be with me.

July 03, 2019

By RWPeterson

I am a current client of this provider

I am happy to have the nice Home Instead people come and see me. I enjoy being part of the Home Instead family.

June 18, 2019

By Pagnottta

I am a past client of this provider

It was a short service but wonderful. Thank you.

June 18, 2019

By Blackwell

I am a past client of this provider

This caregiver, Michael, was great and if I need service again, I will be back definitely.

April 14, 2019

By Buffie

I am a current client of this provider

The amount of care and total attention from office to caregivers has been wonderful.

April 13, 2019

By Jose

I am a current client of this provider

I’m enjoying the time with my aide. She always leaves my house smelling good.

April 08, 2019

By Mary

I am a current client of this provider

I really like my caregiver and she’s wonderful.

April 05, 2019

By Helen S.

I am a current client of this provider

My care with Raj is good. I wouldn’t know what to do without her. She’s been a blessing.

March 30, 2019

By C. Ken

I am a current client of this provider

My caregivers have been all good. I haven’t missed my appointments. Thanks to them.

March 27, 2019

By HHartman

I am a past client of this provider

The service was spectacular. We had a special request that was granted. We are so grateful to the owners. When one is in a situation where your family is torn in pieces, just thinking that someone will take the time to get out of their way to help us meant the world.

March 01, 2019

By BeverlyB71

I am a current client of this provider

All of my caregivers do a good job. They have a smile on their faces even when I am having a bad day.

February 20, 2019

By W. Fin

I am a current client of this provider

My girl helps me a lot. I wish I could have her help every day.

February 12, 2019

By Beverly M.

I am a current client of this provider

I love Home Instead. They respond quickly to any changes I need to make.

February 01, 2019

By James M.

I am a current client of this provider

All of the caregivers have been personable and reliable.

January 24, 2019

By G. Ailken

I am a current client of this provider

Juanita is the best. We became friends. I am so glad you pick her for me.

January 23, 2019

By Roger K.

I am a current client of this provider

Everyone sent to care for my wife has been good. I have been pleased with your service.

January 09, 2019

By Gene

I am a current client of this provider

Friendship comes along with the caregiver. The management as well as the employees are always there for you.

January 07, 2019

By Sylvia G.

I am a past client of this provider

I really liked my caregiver, Lori. I’ll definitely call again if I need help in the future.

January 04, 2019

By Marjorie

I am a past client of this provider

My first experience with “at home care”, and it was a good one. The personnel were so caring and helpful.

January 04, 2019

By DR. BARBARA

I am a current client of this provider

I have been with Home Instead for 5 years. The are multiple & flexible medical procedures in my care as I am dealing with blood cancers, diabetes ( Type 1) & cardiac complications. Home Instead has diligently worked with me through all my medical procedures & appointments. I am receiving care to the UTMOST PROFESSIONALISM. The Staff is most diligent as to what their responsibilities are for my care. The Staff arrives PROFESSIONALLY DRESSED & always greet me with a SMILE and a WARM HELLO. The Home Instead Staff services include-laundry, grocery shopping, house keeping, bathing and walking around the lake or to a local stores. ( and of course decorating the home with Christmas decorations & then taking the decorations down) Because if the HUGH DEGREE of RESPONSIBILITY given to the Home Instead Staff, what ever I have requested the staff , if it is possible & within reason, the Home Instead have provided I have made this statement about Home Instead: " YOU HAVE QUANTITY AND THEN YOU HAVE HOME INSTEAD WHO BELIEVES IN QUALITY' As a medical professional i can professionally state that Home Instead is THE TOP OF THE LINE FOR CARE & PERFORMANCE

December 19, 2018

By Bob Thompson

I am a current client of this provider

Once you get home care with this company,you need not to keep looking they care.

December 18, 2018

By Barbara & Sara

I am a current client of this provider

We could not be more pleased and grateful for our Maria.

December 09, 2018

By Helen

I am a current client of this provider

Mom is very pleased with her caregiver. The caregiver made her feel comfortable getting help with bathing and dressing.

December 06, 2018

By Wfrank46

I am a current client of this provider

Everyone has been great. They help me keep my apartment clean, and take me shopping and to lots of doctors appointments.

December 03, 2018

By Leonid

I am a current client of this provider

The caregiver gets a lot done in her 3-hour shift. It is nice to have her once a week.

November 29, 2018

By lsteward

I am a current client of this provider

Thank you to all the caregivers, they were great.

November 29, 2018

By mylinel1226

Other

My neighbor was a client of the agency before his passing. He had wonderful caregivers that adored him. Having his family out of state he was never alone. They became family.

November 28, 2018

By Joyce

I am a current client of this provider

All of my caregivers have been good. I'm satisfied with services.

November 27, 2018

By Joan

I am a current client of this provider

My caregiver, Linda, is a big help to me.

November 22, 2018

By Patty

I am a current client of this provider

Great care for my dad and a huge help for my mother. Everyone was wonderful.

November 21, 2018

By greatfulfromafar

I am a past client of this provider

When my FIL took a fall that landed him in the hospital we knew we had to make some changes and quickly. My MIL has Alzheimer's and none of the children in their state so we needed a plan to keep them both safe. Due to our travel schedule we were only able to meet with Home Instead on the week-end. Hugo was amazing and came out to their on a Saturday morning to meet with us and set up a fabulous schedule for when our parents returned home in several weeks. He even went and met with my FIL when he was put into his rehab facility and went and checked on my MIL in her respite memory care facility when we were back home. Unbelievable customer service!!! Debra helped us with any questions we had and was ready to be there for us in anyway. As it turns out they are moving into an assisted facility in their daughters state (it was determined they would both need 24 hour assistance). Home Instead was still so professional and caring and helpful even when I called to let them know we would unfortunately no longer need their services. They didn't feel like a "service" to us, they felt like a part of our "team". Thank you!!!!

November 16, 2018

By Mildred

I am a past client of this provider

Liked the honesty and communication when things got complicated. My faith in the company was never in question.

November 12, 2018

By Caroline & Stephanie

I am a past client of this provider

We are so grateful for the excellent care all of your caregivers gave Dad, particularly Lori who cared for him for 1 and half years.

November 07, 2018

By The Kane's

I am a past client of this provider

Their continuous communication throughout my moving down here was beyond helpful. We are very pleased with Home Instead.

November 01, 2018

By Lynn L.

I am a past client of this provider

Our caregiver, Nancy, was wonderful. She was great with Mom.

October 26, 2018

By Cindy

I am a past client of this provider

Helped my best friend when she was in trouble. I was very satisfied with their service.

October 23, 2018

By Barbara

I am a current client of this provider

My caregiver, Maria, is wonderful. She's with me 5 days a week and I couldn't be more thankful.

October 18, 2018

By -Pedro

I am a current client of this provider

I have a better peace of mind now that I have more knowledge of my mother's daily routine with Home Instead Senior Care. You have gone the extra mile.

July 18, 2018

By Satisfied in Altamonte Springs

I am a past client of this provider

Home Instead were immediately available to us when we needed them the most and the care has been consistent, kind, and capable. What a life-saver they were when our lives suddenly turned up side down following my 100 - year old Mother's stroke. She is doing much better now...and so are we. We could sleep through the night knowing she was in excellent hands. In addition, the staff were able to make helpful suggestions for her care. We thank Home Instead for being there when we needed them the most. Satisfied in Altamonte Springs, FL

July 04, 2018

By KAB2

Other

We found the people involved with our original phone contact and in-home assessment to be very friendly, helpful, thorough and patient with our questions and their explanations and attention to detail. We found the services offered to be many and complete. We also love our in-home care-giver and the consistency of having the same one for each visit. Our helper is upbeat, friendly, willing to help in any way, etc. She provides companionship (plays games, shares stories) and helps with meals and dishes, however many more services are provided that we simply have no need for at this time, all for the same price. They are always on time. We have no complaints or issues with anything nor the ease of reaching the office to make changes to schedules and so forth. Very happy.

May 10, 2018

By GK

I am a past client of this provider

Caring & helpful service. Aide was wonderful. Couldn't have made it thru the last few weeks without her.

May 04, 2018

By Florida

Other

I would highly recommend Home Instead Senior Care. They provided once a week help for my mother-in-law for the past four years & we were extremely satisfied with everything.

April 26, 2018

By Julzology

I am a past client of this provider

Home Instead mostly provided excellent care for my mother who had lung cancer and was recovering from the effects of chemo. She really liked most of the care givers that came and looked forward to seeing them. Thank said, they did not adequately staff and when the regular care giver couldn’t be there sometimes they were hours late or never showed up at all. On one occasion (toward the end when she needed lots of help getting around) they were supposed to be there at 8:00 am to help her get up and they didn’t come until 10:00. She laid in bed for two hours until the arrived. Several other times they just never came. Luckily my brothers or I were near by so we could come over and help. We were going to change to a different provider we were not satisfied with their care.

Provider Response

Hello, Thank you so much for bringing this to my attention. I’m sorry your experience wasn’t what you had hoped for. Our CAREGivers are carefully screened, bonded and go through our exclusive multi-phase training. I am open to discuss your concern at any time. This is an opportunity for me to make improvements in my company. Please feel free to contact me. – Debra Foscolo - Owner

January 12, 2018

By G8rjazz

I am a past client of this provider

Great caregivers! Great staff! Highly recommend!

January 03, 2018

By Diane

I am a past client of this provider

Great service and genuine care givers. Always positive and patient. Management always called ahead to let me know if there was a change in schedule or a different care giver was going to be visiting my mom. So convenient to pay mom’s biweekly bill online through my bank. Such a comfort knowing Home Instead was there. Thank you!

December 26, 2017

By fwt

I am a past client of this provider

I have used this company on three different occasions for my Mother who is now 85. They truly care about their clients and it shows in there people. Would continue to use but mom needed to go into a memory care facility.

December 13, 2017

By Makingmemories

Other

The caregiver Home Instead provided for my mom did a great job interacting with her and meeting her needs. My mom needed someone to help her transition from the skilled nursing/rehab facility to her assisted living facility after hip surgery. The caregivers were very attentive and I wouldn't hesitate to use them again should a need arise.

October 27, 2017

By Auntie Carol

I am a current client of this provider

Although they are trying it seems difficult to find a consistent caregiver to come every week. We get different ones each time. They are all good but it means acquainting each new person with our specifics. We had hoped to develope a long term relationship with one or two.

October 25, 2017

By Barkie

I am a current client of this provider

What we received is what we expected to receive. Don't know what else to tell you.

October 17, 2017

By Maribel Garcia

I am a current client of this provider

This is a reliable company with great customer service and a great personnel. The care givers are really prepared and caring people.

September 08, 2017

By Frances

I am a current client of this provider

Fabulous all! Special thanks to Maria in the office!

May 21, 2017

By parcelas21

I am a current client of this provider

Continuous to provide excellent services since day one

May 19, 2017

By beau1009

I am a past client of this provider

The in-home and office staff members are very caring people. They provided me with great support in my time of need. I don't think you can go wrong with Home Instead..

May 18, 2017

By mlshepard

I am a current client of this provider

They have been very helpful and kind to work with me and my schedule. My 90 year old father looks forward to seeing his care taker.

April 20, 2017

By Anonymous077

I am a past client of this provider

I was a client of Home Instead for nearly 2 years. We had continual issues with staffing (turnover of caregivers, uncovered shifts, last minute staffing, poor customer service, etc..) and the management of this company does not seem to have their arms around the issues clients are experiencing. We had to tell the agency not to send numerous caregivers that were inattentive and only interested in being on their phones. I feel badly for people who don't get a chance to monitor what goes on with their loved ones, You cannot assume that, just because an agency is licensed, they are providing adequate care. Attempts to rectify issues through staffing, case management (high turnover and rarely ever saw) and even the owner of the company were unsuccessful. The only reason they have 2 stars from me is that we had a couple of really good caregivers (after much effort on our part) that we were sad to part ways with when we changed agencies.

Provider Response

Hello, Thank you so much for bringing this to my attention. I’m sorry your experience wasn’t what you had hoped for. Our CAREGivers are carefully screened, bonded and go through our exclusive multi-phase training. I am open to discuss your concern at any time. This is an opportunity for me to make improvements in my company. Please feel free to contact me. – Debra Foscolo - Owner

December 14, 2016

By Michelle228527

I am a current client of this provider

Excellent in very aspect from the caregivers, schedulers, financial and management.

December 10, 2016

By Carolyn366848

I am a past client of this provider

Venitta was conscientious in caring for Michael, my husband. She was responsible and trustworthy. We would recommend the services.

December 08, 2016

By Melanie376052

I am a past client of this provider

My 90 plus year old mother loves her caregiver, Pat. After recovering her strength, she does not require Home Instead service, but it is comforting to know the assistance is there for mother when she needs it again.

December 07, 2016

By BetsyinFL

I am a past client of this provider

This is the best agency we've worked with! Georgianna and Kathryn were the nicest, most considerate home health aids. They stuck with us right until the end, and did their best to keep my mother comfortable and happy. I don't know how they find such caring providers, but I would recommend this agency to anyone!

November 29, 2016

By Ernestine455736

I am a past client of this provider

They have very professional and caring staff. They delivered our loved one's last days to be unencumbered by his illness. Thank you.

November 10, 2016

By Susie B

Other

Absolutely the best agency we have ever had. Great updates and feedback from them! Our care assistant is Inga H. She is a jewel! My mom loves her! Her professionalism is what everyone looks for when choosing an agency. Inga's personal care along with concern for her client is amazing! She even sings to my mom while assisting my mom. My mom sings along with Inga! Needless to say my mom love her! Wow! Home Instead that is awesome!! You are the best! !

November 09, 2016

By Madame Christine

I am a current client of this provider

The two women who are companions for my mom, Marcia and Barbara, are fantastic. She really enjoys spending time with both of them.

September 29, 2016

By Douglas Cazey

I am a current client of this provider

The staff was very helpful and the companions seemed to be very interested in my mother’s well-being.

September 27, 2016

By Thomas Cavanagh

I am a current client of this provider

Everyone was very concerned that all needs were met. Lore was wonderful.

June 03, 2016

By Mychelles777

I interviewed this provider

Home Instead is an excellent provider for my elderly Father!

January 16, 2016

By Joanne b.

I am a current client of this provider

The caregiver provided is attentive to my 84 year old mothers needs. She is reliable, friendly, caring and respectful. We are very pleased with their professionalism.

December 16, 2015

By Val D.

I am a current client of this provider

My caregiver, Gail is very caring. Her every thought is for someone else. I call my other caregiver "Mary Sunshine" because she always makes me happy.

March 20, 2015

By Verna5

I am a current client of this provider

We have home help coming in right now from Home Instead, and it has been very good. They clean the house, help her bathe and dress, and fix her meals. We are very satisfied. They are very professional and punctual, and we have nothing but positive experiences.

January 13, 2015

By Lucia2

I am a past client of this provider

We started with Home Instead for my mother's care. We loved everything about them, and they are very good. We were very pleased with them but we wanted a service that would take my mother and her friends to different locations. Their company policy didn't allow them to do that. Their policy was to drive only the clients. What I think is great about them is they try to match the senior to a caregiver with similar interests. I especially liked that aspect. Beside the issue with driving rule, we would have stayed with them.

March 11, 2014

By pitypat

I am a current client of this provider

I have used this group for three years, they first were with both my parents and where great. they supported us through my mothers illness and death. They are still with my father and I know that I could not do this without their support. The care givers have been ready to do any thing ask of them and make sure my father is happy and healthy.

September 05, 2013

By jdrisc8272

I am a current client of this provider

i have been using home instead for my father and have been very impressed with both the caregivers and the office staff. they have been very professional and courteous in all my dealings with them. I would recommend them to anyone who is looking for help with elder care.

June 27, 2013

By Boxer

I interviewed this provider

I called approx 8 companies. they they sounded all about the same, except for this one. I work in healthcare and this is the only company that impressed me. Unfortunately my mother in law passed away before services were put into place. I was impressed enough to make sure to write a review.

July 23, 2012

By Kim5

Other

We use their service because my mom needs some assistance. And she's pleased with the people taking care of her.
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About Home Instead Senior Care - Orlando, FL

homeinstead.com

Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead Senior Care - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.


Photos of Home Instead Senior Care - Orlando, FL


Services and Amenities of Home Instead Senior Care - Orlando, FL

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Home Instead Senior Care - Orlando, FL

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