Excellent agency that meets your needs and expectations regarding the caregivers and quality of care . I have a caregiver for my spouse 40 hours during the week while I work . My spouse is bedbound therefore requires total care with all ADL's. Caregivers always arrive on time . Agency goes above and beyond to set you up with a caregiver that will meet you needs. Agency always available to answer any questions/ concerns you may have even on weekends.. Great service excellence . The entire staff is very professional and compassionate .
Home Instead Senior Care - Leesburg, FL
Offers Home Care
8 Reviews
Call
(866) 936-1978
Reviews of Home Instead Senior Care - Leesburg, FL
Home Care Reviews for Home Instead Senior Care - Leesburg, FL
March 19, 2019
I am a current client of this provider
September 02, 2018
I am a current client of this provider
Typically our experience was different than most in that the care was not for someone who couldn't do things. In fact he is still able to do quite a bit and I wasn't prepared for setting up schedules that would include things he was able to do. The caregiver has shown her patience and love for us both and patiently helped with memory challenges for him both written and verbal. She is very prompt and the agency has been responsive to any requests we have made. Thank you Home Instead.
October 25, 2017
I am a current client of this provider
Home Instead takes the time to carefully match companions with the individuals in need. We have a great relationship with our Mom's companion, she is genuine and extremely helpful.
February 27, 2017
I am a current client of this provider
I have appreciated their willingness to work to find appropriate caregivers and level of care-giving. for my wife.
July 11, 2016
I am a current client of this provider
We're using Home Instead right now for my wife. I haven't had any problems at all since they've sent me all good people, and they've been a great help. Now, I'm having them 24 hours a day. They send out the bill twice a month. I am happy with them.
December 08, 2015
I am a current client of this provider
If I were only rating the actual caregivers, I would have given them 5 stars our of 5. I hired this company for my 87-year-old mom and she has grown very fond of the ladies who come 3 times a week during the day to help with light chores, provide companionship, get her to doctor's appointments, and just make sure she is safe & secure while I am at work. BUT the fault lies with the person, Susie, who apparently does the scheduling and has been less than satisfactory in her dealings with mom. Despite being assured numerous times that mom would not be subjected to a revolving door of new caregivers week after week, mom still has complete strangers knocking at her door at 9am saying that they've been sent over to care for her. We get the feeling Susie does not care even a little bit whether mom (or I) are pleased with her company's service or whether we continue on as clients. She didn't even bat an eye when, after yet another complete stranger showed up at mom's door this morning, we fired the company on the spot. So beware .... the care is superior (kudos to all the ladies mom encountered) but the administrators are less than trustworthy.
Provider Response
Greetings Ms. Grassano, Thank you for your kind comments and superior rating of your mother's CAREGivers. Finding the right people is the most challenging part of what we do.
Most importantly, thank you for letting us know of your concern regarding multiple CAREGivers arriving to serve your mother. I am grateful you have given us another chance. I have personally discussed your concern with our General Manager, Quality Assurance Specialist and Staffing Coordinator. Our desire is the same as yours which is to have the same CAREGiver on a consistent basis and if a change has to take place that everyone is notified. I apologize this did not initially happen in your situation. We identified where our process broke down and have strengthened our resolve that customer service must be the cornerstone of our business.
?Thank you again for trusting us with your mother's care.
August 27, 2014
I am a current client of this provider
A friend recommended Home Instead to us. Their care and service were impeccable. We are very pleased with them. The caregivers are friendly and knowledgeable. The caregiver did a good job.
January 30, 2013
I am a current client of this provider
I was very impressed with the gentleman from Home Instead Senior Care that came in and talked to me. We've been using them for about three months now. The people who comes in are very efficient. They provided companionship and light housekeeping for my father.
About Home Instead Senior Care - Leesburg, FL
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Services and Amenities of Home Instead Senior Care - Leesburg, FL
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
