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VITAS Healthcare

1901 S Congress Avenue, Boynton Beach, FL 33426

(800) 558-0653 (Call a Family Advisor)

3.66

(12 reviews)

Offers Hospice

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Reviews of VITAS Healthcare in Boynton Beach, Florida

3.66

(12 reviews)

    Julie Sauer

    5

    April 28, 2022

    I am a past client of this provider

    I never thought I would be writing a review for Hospice care. That being said, I would never have made it through mom’s passing without Vitas’ entire team by my side. Mom was a healthy, vibrant woman who touched everyone she encountered. Unfortunately, due to multiple hospital and staff negligence occurrences, we found ourselves on the receiving end of a phone call we never expected. From the moment I received the call, the Vitas Hospice team (Delray Beach) walked me through every step of the way. I was not only constantly updated on mom’s care but educated as well. The team helped prepare me for what was to come. In mom’s final days, the team kept mom comfortable, relaxed and pain free. I always thought of the word “Hospice” as scary, cold and dark. This by far is NOT the case. Hospice is love, care, compassion, dignity, warmth and understanding. The team at Vitas became a second family to me and but more importantly, gave mom the ability to pass with dignity and surrounded by love. I am forever changed by compassion so many of you gave not only mom, but myself as well. You truly are God’s walking angels.

    Joanne

    5

    June 27, 2021

    I am a current client of this provider

    We got hospice that comes out four days a week. We have VITAS Healthcare. My mom is in pretty bad shape, and she is bedridden now. They're absolutely wonderful. The nurse is wonderful. The doctor is wonderful. The aide that comes out is wonderful. There's a nurse who comes out once a week, and an aide comes out five days a week. She cleans my mom's room, and she changes the clothes, sheets and everything. They have a very good reputation, so I chose them. The nurse is wonderful. She checks everything with my mom. Billing and scheduling are good. They're great. I don't know what we would do without them.

    jenddd

    1

    December 4, 2019

    I am a current client of this provider

    If I could give them 0 stars I absolutely would. TERRIBLE care. Asked for a wheelchair and that took about four months even with my family member falling out multiple times because the chair was too small. Took the doctor four days to return urinary results. My grandfather had to go to the hospital because it was a severe infection and he could have died with how bad it was. Took them 3 weeks to do any sort of following up testing. The care is the worst care I’ve ever dealt with. Team leader, Mona, for team 304 was extremely rude and would never return phone calls regardless of how urgent the situation was. NEVER gave direct answers to any questions. The entire team needs to be replaced as they DO NOT care for their patients at all. The only positive thing I have to say is the nurses from the critical care team we’re absolutely wonderful!

    mhs

    1

    October 20, 2019

    I am a current client of this provider

    They talk a good game but when it comes To following up With what they promise, it’s not there

    Carrie

    5

    July 19, 2018

    I am a current client of this provider

    VITAS Healthcare is fantastic. My mom has been very agitated so she has not been that nice, but they've been putting up with a lot with her. They've been really sitting in with her and providing her 24-hour crisis care. They've been really keeping up on her, sitting with her, and taking care of her needs as much as they can. They're great and they contact me daily. They give me updates daily and send the chaplain in to pray, and they're really on top of trying to keep her comfortable.

    AmyM93

    5

    December 16, 2015

    I am a past client of this provider

    My father spent his last couple of weeks on this earth doing Hospice at home. I was his main caregiver for the first couple of weeks. During his last week, the comfort care team came in and took over because he was no longer talking and pain management was the key focus. I was so impressed by the nursing staff. Julie, Elizabeth, Kerene, and Peter were the nurses who worked in shifts providing my father with round the clock care. It was a welcome relief because both my mother and I were lacking in sleep. They were all so compassionate and would answer any questions that we had. I was so inspired that I decided to go back to school to become a hospice nurse! Even though the experience was difficult, it was bearable because of the fantastic staff. If you can do hospice at home, I highly recommend it. The units can be depressing. We wanted Dad at home and he was so happy to be going home.

    Provider Response

    Dear AmyM93, I'm sorry for the loss of your father. We really appreciate your feedback and I'll be sure to send your review to the VITAS Palm Beach team. Congratulations on your new career path, wishing you all the best. Sincerely, Avni Parekh

    Realty

    1

    November 18, 2014

    I am a past client of this provider

    Please look for another company before choosing Vitas!!!!. I used them for a dying relative and found them very uncaring. They seemed to more interested on how much money they could make. Many mistake were made by Vitas.The company did apologize for unprofessional attitude and all their mistakes after the death of my love one passed. My love one has passed but you still have choices. Please look for a company that is not out for their own profit. You owe it to your love ones final days to keep them comfortable and out of Vitas money uncaring hands.. This is one of the largest regrets I have in my life that I used Vitas. If i could give 0 stars I would!

    Provider Response

    Dear Realty, My name is Diana Smith and I am the General Manager of VITAS Healthcare of Palm Beach. As the nation’s leading hospice provider since 1978, VITAS takes your comments very seriously. I would greatly appreciate the opportunity to speak with you, listen to your concerns, and look into your comments. Please contact me at 561-364-1479 so we can speak about this. VITAS is proud of its high patient and family satisfaction scores and our high-quality services, which have been the basis of our growth through referrals from physicians, health-care providers and the patients and families we serve. Please give me the opportunity to speak with you. I look forward to hearing from you soon. Diana Smith

    bella418

    5

    April 16, 2014

    I am a current client of this provider

    Vitas provided the home care my terminally ill Dad needed, they were compassionate and responsive. When Dad had to be transported to the Hospice unit located in the Hospital, the Vitas staff was remarkable. They provided the support and explanations needed to comfort me and Mom. And when Dad's roommate's visitors were too loud for our comfort, the staff happily made the move for my Dad's last day on this earth to be in quiet peaceful environment. The Vitas staff was wonderful and kind. I will praise them for the hard work and compassion they show the family at the most difficult time for us all. Thank you Zady for being an angel for my family.

    Provider Response

    Dear Bella, on behalf of VITAS Innovative Hospice Care of Palm Beach, I would like to personally thank you for sharing your story. Testimonials like yours are a source of comfort for others facing similar issues at the end of life and also help others learn about the importance of hospice care. It is our privilege and honor to serve our patients and families and provide the best quality of care.

    Diana Smith, General Manager, VITAS Innovative Hospice Care of Palm Beach.

    Jacque1

    5

    May 12, 2013

    I am a current client of this provider

    Vitas was just down the road from my house, it was very near. I used them for over a year. They were extremely good to me. Everyday there were nurses who came to my house and they were immediately available in case of emergencies.

    Jill2

    5

    August 14, 2012

    I am a past client of this provider

    VITAS was fantastic. When my mom was in an assisted living, they were helping her out and provided hospice care for her. I had 2 or 3 that I particularly liked and they all treated her very kindly. They talk to us for hours when we spent time there with my husband. They were very attentive to her. My mom couldn't eat nor drink. She was in pain and was having trouble breathing. They would give her breathing treatments. If she is in pain, they would take care of that. They always wash her up and put a clean night gown on. They change their beddings and change her position every now and then.

    sandyshoes

    1

    January 3, 2012

    I am a past client of this provider

    Vitas completely and utterly failed my husband and me.He didn't have cancer or months to live. Taken off dialysis, with CHF, he had a short time to live and they NEVER got their act together despite promising 24/7 attention. Sent "floaters", temps, kept promising to assess him but never did or sent an RN. Sent absolutely wrong medical equipment (Fleets enemas x8 for a man who had fecal incontinence!), phone rang 14 times when I called when he passed away with only me with him. Disinterested person who finally answered said if was Saturday night, and nobody there (they never got a team together), and sent a part-time social worker, who was good, but no hospice care at all for the 6 days he lingered at home before dying. Dreadfully incompetent and uncaring. The chaplain called after I sent a letter describing the events. He left a message on my phone to get in touch with him at any time for grief counseling. I called the next day - he had gone on vacation and would be back in two weeks. Typical of my whole experience with Vitas "Innovative Care".

    Betty H

    5

    August 2, 2011

    I interviewed this provider

    I love VITAS. VITAS was there for us when my mother passed away. I can not speak more highly for the nurses who went out of their way to help us during this stressfull time. I highly recommend VITAS when and if you need Hospice services.

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    About VITAS Healthcare in Boynton Beach, Florida

    VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS.

    Services

    • Pet therapy
    • Music therapy
    • 8 year tenured Veteran's program
    • Holocaust Survivor EOL training
    • On-going support groups

    Map of VITAS Healthcare

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