Synergy HomeCare of Fairfield, Connecticut

Offers Home Care

37 Reviews
Call (800) 973-1841
Synergy HomeCare of Fairfield, Connecticut (800) 973-1841
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Reviews of Synergy HomeCare of Fairfield, Connecticut

37 Reviews Write a review

Home Care Reviews for Synergy HomeCare of Fairfield, Connecticut

July 27, 2020

By Becky B_5

I am a past client of this provider

I have a lot of pains and I liked how they incorporated food shopping, laundry and so much more. I liked it and they were great.

Provider Response

Becky, thank you for the kind review. We were and are more than happy to help. Our caregivers take pride in what they do. Stay well!

July 10, 2020

By Milton M_1

I am a current client of this provider

They have prepared good and nutritious meals. They were very helpful in reminding us when to take pills. The aides were very good.

June 19, 2020

By Florence "FLO" B

I am a current client of this provider

If the caregivers would just come in and get busy. I don't like to have to tell them what to do all the time. I think they could be more attentive. The caregivers don't need to wait to be told what to do. It frustrates me when I have to tell them what to do.

Provider Response

Flo, thanks for the input. We are on it, you should see changes real fast. Sorry to hear things may have slipped a bit. We thank you for being a long time customer.

June 08, 2020

By Helen G_1

I am a current client of this provider

I don't drive anymore. I used them for driving once a week. They take me to my store and my doctor appointments once a week. I think it is excellent service. They are very intelligent people. They are very interested in what your needs are.

Provider Response

Thank you very much for the kind words and the recommendations! We are thrilled to be able to assist you and have you as a client. Laurie and Jay Kiley.

May 21, 2020

By Janet A_2

I am a current client of this provider

They keep me company. They have given me a nice aide.

Provider Response

Janet, we appreciate the 5 star review. I know Joyce enjoys being with you. Thanks again and we look forward to working with you for a long time. Our goal is to keep things top notch!

May 12, 2020

By Alfred G_1

I am a current client of this provider

They provide social interaction. They take the burden off the day-to-day things. Alice is a super big help. They have been great communicators. The women that works with us is fantastic. They have good staff.

Provider Response

Thank you Al, We appreciate the kind review. Please remember that when the time comes we do more than the basics. We appreciate the opportunity to work with your family and always welcome feedback. All the Best!

April 21, 2020

By Stephen H_3

I am a current client of this provider

They help my father and mother with all the care they need. They are very responsive and really good about communicating.

Provider Response

Thank you Steve. We are happy to help. If there is ever anything else that we can do to help please let one of us know. Stay safe and healthy!

April 08, 2020

By Cheri T_1

I am a past client of this provider

They helped the most by sending people to help when we needed them. I liked that they were very responsive and that their employees were so nice.

Provider Response

We are honored that you trusted us to help. We are proud of our SYNERGY HomeCare Care Team. Thank you for the great review.

March 05, 2020

By Lucinda M_2

I am a current client of this provider

They helped me recover from surgery. They are very professional.

Provider Response

Thank you for the kind review. We were happy to help. If you ever need us in the future we would be happy to assist again. Stay safe and healthy!

February 06, 2020

By Jenny S_1

I am a current client of this provider

They keep her company. We have not been with them too long. One SYNERGY closed, and we got sent to another. A lot of the times with the first company. There was a lack of communication and people wouldn't show up.

Provider Response

Thank you for the review. This is Jay from SYNERGY HomeCare of Fairfield. We are the current provider and we plan to provide you with better communication. You can always call our office 24/7/365 with questions and you will get a live person. I believe that you have my cell phone as well if you would like to reach me directly. Thank you. -Jay K., Owner

February 06, 2020

By Helen L_7

I am a current client of this provider

They communicate well and make themselves available. I like their attention to detail and their communication.

Provider Response

Thank you for the kind review. We appreciate the opportunity to work with Helen. She is a joy.

February 06, 2020

By Gloria H_4

I am a current client of this provider

They've helped her become more independent. I like the people they send out. They know what they're doing.

Provider Response

Gloria, thanks for the kind words. We are happy to help.

January 13, 2020

By Anonymous_3143

I am a current client of this provider

They have messed up on scheduling. The aides could also use more official training on Alzheimer's and personal care. Right now, they are not doing great. I have been looking at places because of lots of scheduling mix ups.

Provider Response

I am sorry that things did not go as smoothly as desired for either of us. I know in the beginning there were many requests to change the schedule and we did our best to meet the requests. This was a new case that we took over from another company and it took us a bit to get settled in with the short and changing hours.

January 13, 2020

By Susan S_10

I am a current client of this provider

She was loving, caring, and attentive. They are very communicative. The owner is superb and reachable.

Provider Response

Thank you for the kind words. Our goal is to provide care for your loved one and peace of mind to the entire family. We appreciate the feedback.

October 24, 2019

By Vincent "Jim" C

I am a past client of this provider

He was happy and content with them, which means that I can call on them again if I need them. I liked that they sent really nice and polite ladies.

Provider Response

Elaine, we are always happy to help. If Jim ever needs us in the future we would be honored to help. Thank you for the kind review.

September 12, 2019

By Annie L_1

I am a current client of this provider

Our current caregiver does a lot of things for us, such as washing the laundry. I need someone who can take care of my wife, which is why we have the service. We had caregivers who didn't last long enough. Now, we have a good caregiver who comes three days a week.

Provider Response

I understand and am sorry for the initial changes to personnel. That can sometimes happen with the one day a week cases as the caregivers are looking for additional hours. We are glad that things have settled in with the 3 days a week and that Cynthia is doing a good job for you. Thank you for your business and comments.

August 19, 2019

By Paul M_15

I am a current client of this provider

They take care of all the critical needs of my mom. I like the 24-hour care and the quality of the home care people.

Provider Response

Paul, thank you for the kind review. Our caregivers love working with your mom. as always, please let us know if there is anything we can do to improve.

July 18, 2019

By Lorraine W_3

I am a current client of this provider

They show up on time and do whatever we ask them to do. They make my loved one's life easier, which makes things easier for me while I'm at work. They have a personal touch. They always contact me about who is coming. Everyone who has worked with us has been wonderful. I've used other agencies, and they don't even compare to SYNERGY HomeCare.

Provider Response

Thank you Lorraine. We appreciate the opportunity to work with your loved ones and are always happy to help.

June 20, 2019

By Anonymous_1985

I am a past client of this provider

They got me things when I needed it. They filled the ice pack and did things I couldn't do for myself. They were very responsive. They also sent good caregivers.

Provider Response

I am glad it went well and thank you for the review. I hope you don't need us in the future but if you do we will strive to make it a 5!

May 20, 2019

By Anonymous_838

I am a current client of this provider

I would like consistency with one reliable caregiver. They have a problem with finding caregivers because they leave. I want consistency.

Provider Response

Thank you for the four star review. I wish you had left your name so we could contact you and make things better. We do have a few customers who have requested shorter hours than our regular minimum. We maintain minimum hours so that we may maintain consistency of our caregivers with our clients. Please feel free to contact me directly to discuss.

April 25, 2019

By Maria S_17

I am a current client of this provider

They can provide monthly statements. They can improve their billing procedures.

Provider Response

Thank you Maria. We have enjoyed working with your family for years. We have begun sending you monthly statements at your request. We also offer automatic deductions from a bank account a week after the invoice goes out which provides you time to review the invoice. Many of our clients do this to make life easy and stress free.

April 15, 2019

By Zelda F

I am a current client of this provider

They have made things easier for James with the things they have done for him. I like that they are on time.

Provider Response

Zelda, Thank you for the kind review. We appreciate the opportunity to help. As always, please let us know if there is anything that we can do to make things better. Jay Kiley, Owner

March 18, 2019

By Kathy M_18

I am a current client of this provider

They are allowing us to have a life. My mom has someone in her home which allows her to stay there and enjoy her time. I appreciate that they have been committed to my mother and me from day one. They are like extended family to us.

Provider Response

Thank you for the kind review. We appreciate the opportunity and enjoy working with your mother. Our goal is Peace of Mind for the entire family!

February 14, 2019

By Olga C_2

I am a current client of this provider

I need to go to work so it is nice that I can leave her with the caregiver and know she is safe. They are very caring, punctual, and have been taking good care of my mother.

Provider Response

Thank you so much for the 5 star review. We appreciate the feedback. As always, if you have any questions, comments or concerns please give us a call or mention it when we check in. We strive to provide peace of mind to the entire family.

January 10, 2019

By Anonymous_1195

I am a current client of this provider

If I have somebody once and while that needs time off, they are good about replacing them. They could improve the timing of the billing because it's every week, and it's a lot of paper work. I have to get it to the insurance company to pay for it.

Provider Response

Thank you for the 4 star review. As to our sending invoices weekly, it is because we have many wonderful caregivers that all need to be paid more than once a month. We offer, and many of our clients take advantage of our ability to draw from your bank account or use a debit or credit card weekly to make it easier on you. We give the invoice a week to get to you so you can review it first. If there are no comments we can hit your account or credit card for the amount of the invoice. We also have the ability to take an assignment of benefits from the insurance company so they pay us directly. Please give me (Jay Kiley) a call at the office and we will do everything within our power to make your life easier.

December 08, 2018

By Richard K_5

I am a past client of this provider

It was helpful. They helped physically with managing my wife's falling and moving around. They could improve the quality of some of their aides.

Provider Response

Richard, Thank you for the 4 star review and the constructive comments. We are have and will continue to provide additional training to our team.

November 28, 2018

By Jane B_5

I am a current client of this provider

They have just been efficient, attentive, and pleasant. That is the first thing that all of us noticed, how pleasant they all were. I don't have enough experience with all the aides. The communication could do better, we had a problem with getting a schedule so we knew who is coming, and they worked on it and it has become better.

Provider Response

Thank you Jane. We appreciate the opportunity to work with you and appreciate your input. We were happy to hand deliver the schedule to you as well as provide your family with on-line access to it. Adding all those hours meant bringing in new caregivers to avoid overtime charges. We are glad it worked out and that all seems to be going well.

June 18, 2018

By Paul & Gloria M

I am a current client of this provider

It is quite important. By assisting me with things that are hard to for me to do. As a whole, it is very worthwhile.

June 30, 2016

By J.K.156804

I am a current client of this provider

I like all the caregivers, and the office staff is very nice and helpful. Laurie at the office comes to my home to check in!
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About Synergy HomeCare of Fairfield, Connecticut

Synergy HomeCare provides personal assistance and caring to people in their homes. We offer hourly, daily or live in service for people of all ages. A Proud Member of the AARP National Employment Team. Both AARP & Synergy value the experience that a mature caregiver can bring to someone's life! NO CONTRACTS, JUST CARE! We have employed state of the art time and attendance telephony technology to ensure that your loved one is never without care.

Synergy HomeCare, the most trusted name in non-medical home care, stands out from the rest because we provide home care services to all ages. We can work with anyone in any age range and with any home care need. We also fully understand the importance of both immediate and long distance home care.

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Services and Amenities of Synergy HomeCare of Fairfield, Connecticut

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Staff

  • Male Caregivers

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Auto Withdrawal From Checking Or Credit Card

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HCA License #0000644
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Synergy HomeCare of Fairfield, Connecticut

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