She frees me up so I can work.
They listen to your needs and adjust.
Provider Response
We are happy to help. Please let us know if we can do anything better or differently. We appreciate the opportunity to be of assistance.
Call
(800) 973-1841
Reviews of Synergy HomeCare of Fairfield, Connecticut
Home Care Reviews for Synergy HomeCare of Fairfield, Connecticut
November 21, 2020
I am a current client of this provider
November 17, 2020
I am a current client of this provider
It keeps him home rather than in a nursing home.
I like that they are accessible.
Provider Response
Kerry, thank you for the 5 star rating we appreciate it. We appreciate the opportunity to work with your loved one.
November 09, 2020
I am a current client of this provider
They do things around the house when she couldn't do it and she is improving now.
I think they are reliable.
Provider Response
Thank you for the review. Glad to see that you are doing much better and that we could help.
October 21, 2020
I am a current client of this provider
They help with meeting his needs.
I like the quality of care.
Provider Response
Thank you Judy. We appreciate the opportunity to help. As always, please let us know if we can do anything better.
October 08, 2020
I am a past client of this provider
I didn't need them that desperately. I found out that I could do more than they thought I could.
I particularly liked the woman who came during the day. She was excellent and took care of any needs I had and offered to do things I didn't even know I needed. She was very personable and knowledgeable.
Provider Response
Pat, we were happy to help and thrilled to see you bounce back so quickly. Thank you for the review and stay safe!
September 22, 2020
I am a current client of this provider
They do transportation, cooking, things around the house and she is elderly frail and blind so she needs help in a lot of different ways.
Jay is awesome and super responsive, kind and caring.
Provider Response
Laura, Thanks for the kind words. We are honored to be a part of Mom's Care Team!
September 10, 2020
I am a current client of this provider
I like that my mother-in-law has a good relationship with her caregiver.
I like that my mother-in-law likes the caregivers that comes.
Provider Response
Thank you for the kind review. We appreciate the opportunity to work with your loved one. As always, if there is anything we can do better, please let us know.
August 20, 2020
I am a current client of this provider
They come in and do their job properly.
They are easy to work with and very responsive.
Provider Response
Thank you for the kind review. We appreciate the opportunity to help. Please let us know if we can ever do anything differently or better.
July 27, 2020
I am a past client of this provider
I have a lot of pains and I liked how they incorporated food shopping, laundry and so much more.
I liked it and they were great.
Provider Response
Becky, thank you for the kind review. We were and are more than happy to help. Our caregivers take pride in what they do. Stay well!
July 10, 2020
I am a current client of this provider
They have prepared good and nutritious meals. They were very helpful in reminding us when to take pills.
The aides were very good.
June 19, 2020
I am a current client of this provider
If the caregivers would just come in and get busy. I don't like to have to tell them what to do all the time.
I think they could be more attentive. The caregivers don't need to wait to be told what to do. It frustrates me when I have to tell them what to do.
Provider Response
Flo, thanks for the input. We are on it, you should see changes real fast. Sorry to hear things may have slipped a bit. We thank you for being a long time customer.
June 08, 2020
I am a current client of this provider
I don't drive anymore. I used them for driving once a week. They take me to my store and my doctor appointments once a week.
I think it is excellent service. They are very intelligent people. They are very interested in what your needs are.
Provider Response
Thank you very much for the kind words and the recommendations! We are thrilled to be able to assist you and have you as a client. Laurie and Jay Kiley.
May 21, 2020
I am a current client of this provider
They keep me company.
They have given me a nice aide.
Provider Response
Janet, we appreciate the 5 star review. I know Joyce enjoys being with you. Thanks again and we look forward to working with you for a long time. Our goal is to keep things top notch!
May 12, 2020
I am a current client of this provider
They provide social interaction. They take the burden off the day-to-day things. Alice is a super big help.
They have been great communicators. The women that works with us is fantastic. They have good staff.
Provider Response
Thank you Al, We appreciate the kind review. Please remember that when the time comes we do more than the basics. We appreciate the opportunity to work with your family and always welcome feedback. All the Best!
April 21, 2020
I am a current client of this provider
They help my father and mother with all the care they need.
They are very responsive and really good about communicating.
Provider Response
Thank you Steve. We are happy to help. If there is ever anything else that we can do to help please let one of us know. Stay safe and healthy!
April 08, 2020
I am a past client of this provider
They helped the most by sending people to help when we needed them.
I liked that they were very responsive and that their employees were so nice.
Provider Response
We are honored that you trusted us to help. We are proud of our SYNERGY HomeCare Care Team. Thank you for the great review.
March 05, 2020
I am a current client of this provider
They helped me recover from surgery.
They are very professional.
Provider Response
Thank you for the kind review. We were happy to help. If you ever need us in the future we would be happy to assist again. Stay safe and healthy!
February 06, 2020
I am a current client of this provider
They keep her company.
We have not been with them too long. One SYNERGY closed, and we got sent to another. A lot of the times with the first company. There was a lack of communication and people wouldn't show up.
Provider Response
Thank you for the review. This is Jay from SYNERGY HomeCare of Fairfield. We are the current provider and we plan to provide you with better communication. You can always call our office 24/7/365 with questions and you will get a live person. I believe that you have my cell phone as well if you would like to reach me directly. Thank you. -Jay K., Owner
February 06, 2020
I am a current client of this provider
They communicate well and make themselves available.
I like their attention to detail and their communication.
Provider Response
Thank you for the kind review. We appreciate the opportunity to work with Helen. She is a joy.
February 06, 2020
I am a current client of this provider
They've helped her become more independent.
I like the people they send out. They know what they're doing.
Provider Response
Gloria, thanks for the kind words. We are happy to help.
January 13, 2020
I am a current client of this provider
They have messed up on scheduling. The aides could also use more official training on Alzheimer's and personal care.
Right now, they are not doing great. I have been looking at places because of lots of scheduling mix ups.
Provider Response
I am sorry that things did not go as smoothly as desired for either of us. I know in the beginning there were many requests to change the schedule and we did our best to meet the requests. This was a new case that we took over from another company and it took us a bit to get settled in with the short and changing hours.
January 13, 2020
I am a current client of this provider
She was loving, caring, and attentive.
They are very communicative. The owner is superb and reachable.
Provider Response
Thank you for the kind words. Our goal is to provide care for your loved one and peace of mind to the entire family. We appreciate the feedback.
October 24, 2019
I am a past client of this provider
He was happy and content with them, which means that I can call on them again if I need them.
I liked that they sent really nice and polite ladies.
Provider Response
Elaine, we are always happy to help. If Jim ever needs us in the future we would be honored to help. Thank you for the kind review.
September 12, 2019
I am a current client of this provider
Our current caregiver does a lot of things for us, such as washing the laundry. I need someone who can take care of my wife, which is why we have the service.
We had caregivers who didn't last long enough. Now, we have a good caregiver who comes three days a week.
Provider Response
I understand and am sorry for the initial changes to personnel. That can sometimes happen with the one day a week cases as the caregivers are looking for additional hours. We are glad that things have settled in with the 3 days a week and that Cynthia is doing a good job for you. Thank you for your business and comments.
August 19, 2019
I am a current client of this provider
They take care of all the critical needs of my mom.
I like the 24-hour care and the quality of the home care people.
Provider Response
Paul, thank you for the kind review. Our caregivers love working with your mom. as always, please let us know if there is anything we can do to improve.
July 18, 2019
I am a current client of this provider
They show up on time and do whatever we ask them to do. They make my loved one's life easier, which makes things easier for me while I'm at work.
They have a personal touch. They always contact me about who is coming. Everyone who has worked with us has been wonderful. I've used other agencies, and they don't even compare to SYNERGY HomeCare.
Provider Response
Thank you Lorraine. We appreciate the opportunity to work with your loved ones and are always happy to help.
June 20, 2019
I am a past client of this provider
They got me things when I needed it. They filled the ice pack and did things I couldn't do for myself.
They were very responsive. They also sent good caregivers.
Provider Response
I am glad it went well and thank you for the review. I hope you don't need us in the future but if you do we will strive to make it a 5!
May 20, 2019
I am a current client of this provider
I would like consistency with one reliable caregiver.
They have a problem with finding caregivers because they leave. I want consistency.
Provider Response
Thank you for the four star review. I wish you had left your name so we could contact you and make things better. We do have a few customers who have requested shorter hours than our regular minimum. We maintain minimum hours so that we may maintain consistency of our caregivers with our clients. Please feel free to contact me directly to discuss.
April 25, 2019
I am a current client of this provider
They can provide monthly statements.
They can improve their billing procedures.
Provider Response
Thank you Maria. We have enjoyed working with your family for years. We have begun sending you monthly statements at your request. We also offer automatic deductions from a bank account a week after the invoice goes out which provides you time to review the invoice. Many of our clients do this to make life easy and stress free.
April 15, 2019
I am a current client of this provider
They have made things easier for James with the things they have done for him.
I like that they are on time.
Provider Response
Zelda, Thank you for the kind review. We appreciate the opportunity to help. As always, please let us know if there is anything that we can do to make things better. Jay Kiley, Owner
March 18, 2019
I am a current client of this provider
They are allowing us to have a life. My mom has someone in her home which allows her to stay there and enjoy her time.
I appreciate that they have been committed to my mother and me from day one. They are like extended family to us.
Provider Response
Thank you for the kind review. We appreciate the opportunity and enjoy working with your mother. Our goal is Peace of Mind for the entire family!
February 14, 2019
I am a current client of this provider
I need to go to work so it is nice that I can leave her with the caregiver and know she is safe.
They are very caring, punctual, and have been taking good care of my mother.
Provider Response
Thank you so much for the 5 star review. We appreciate the feedback. As always, if you have any questions, comments or concerns please give us a call or mention it when we check in. We strive to provide peace of mind to the entire family.
January 10, 2019
I am a current client of this provider
If I have somebody once and while that needs time off, they are good about replacing them.
They could improve the timing of the billing because it's every week, and it's a lot of paper work. I have to get it to the insurance company to pay for it.
Provider Response
Thank you for the 4 star review. As to our sending invoices weekly, it is because we have many wonderful caregivers that all need to be paid more than once a month. We offer, and many of our clients take advantage of our ability to draw from your bank account or use a debit or credit card weekly to make it easier on you. We give the invoice a week to get to you so you can review it first. If there are no comments we can hit your account or credit card for the amount of the invoice. We also have the ability to take an assignment of benefits from the insurance company so they pay us directly. Please give me (Jay Kiley) a call at the office and we will do everything within our power to make your life easier.
December 08, 2018
I am a past client of this provider
It was helpful. They helped physically with managing my wife's falling and moving around.
They could improve the quality of some of their aides.
Provider Response
Richard, Thank you for the 4 star review and the constructive comments. We are have and will continue to provide additional training to our team.
November 28, 2018
I am a current client of this provider
They have just been efficient, attentive, and pleasant. That is the first thing that all of us noticed, how pleasant they all were.
I don't have enough experience with all the aides. The communication could do better, we had a problem with getting a schedule so we knew who is coming, and they worked on it and it has become better.
Provider Response
Thank you Jane. We appreciate the opportunity to work with you and appreciate your input. We were happy to hand deliver the schedule to you as well as provide your family with on-line access to it. Adding all those hours meant bringing in new caregivers to avoid overtime charges. We are glad it worked out and that all seems to be going well.
June 18, 2018
I am a current client of this provider
It is quite important. By assisting me with things that are hard to for me to do.
As a whole, it is very worthwhile.
June 30, 2016
I am a current client of this provider
I like all the caregivers, and the office staff is very nice and helpful. Laurie at the office comes to my home to check in!
About Synergy HomeCare of Fairfield, Connecticut
Synergy HomeCare provides personal assistance and caring to people in their homes. We offer hourly, daily or live in service for people of all ages. A Proud Member of the AARP National Employment Team. Both AARP & Synergy value the experience that a mature caregiver can bring to someone's life! NO CONTRACTS, JUST CARE! We have employed state of the art time and attendance telephony technology to ensure that your loved one is never without care.
Synergy HomeCare, the most trusted name in non-medical home care, stands out from the rest because we provide home care services to all ages. We can work with anyone in any age range and with any home care need. We also fully understand the importance of both immediate and long distance home care.
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Services and Amenities of Synergy HomeCare of Fairfield, Connecticut
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Home Maintenance
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Staff
- Male Caregivers
Travel
- Travel Details: Staff Will Travel 15 30 Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Auto Withdrawal From Checking Or Credit Card
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: HCA License #0000644
