Kindred at Home - Personal Home Care Assistance - Vacaville, CA Vacaville, CA

I have been using Kindred at Home for my husband close to four years now. The people in the office are easy to speak to. There have been several caregivers, so there's a lot of different personalities. Some have worked very well, and some have not. I've just requested someone else because the most recent one I had, had no initiative whatsoever. She would come twice a week and I had to tell her every visit what she needed to do that day, and it was always the same thing, but I had to consistently go over it, and half of the time, she didn't do everything. That hasn't been addressed. My husband got to go out of town to his brother's, so I don't have a need for one a week from tomorrow. By then, I'm supposed to have a replacement. We had three caregivers that have been just really, really wonderful. All three of them would find things to do. They weren't like just sitting around. They looked for things to do while they were keeping an eye on my husband. They didn't last very long though. Most of them moved on to other places to work. They really didn't help him do anything except maybe help him prepare his food.

I am a client of Kindred at Home and I've been using them on and off. The people are very good at companionship as well as their other duties. They have to stay up all night because I wake up a couple of times, like at 10:00 p.m. and 6:00 a.m. Scheduling and billing are very good. I'm very satisfied. The caregivers are all very gentle, kind, and very helpful. If I give a holler, they're there in a second. I would recommend them without hesitation.

We have Kindred at Home for my dad. We have been using them since 2019. It has been great. With my scheduler that I talked to now, Amelia, there have been times when someone can't make it, but she has found someone to step in. There are times when she didn't even have to tell me because she already got someone for him that could fill in, so I didn't even need to stress out and know that so-and-so couldn't make it. It's been good. It's been great at times. We've been very lucky with the caregivers that have been assigned to come in for my dad. They come four days (Sunday, Tuesday, Wednesday and Fridays) and all those days, my dad needs to have a shower because he has bowel incontinence. They shower him, they do his laundry, and they'll clean up the kitchen. They've even left me notes like, 'The vacuum cleaner doesn't work,' or there was a power outage in the bathroom and let me know. They keep an eye out on things. They'll fix him like snacks, make him like eggs or something in the morning if he's hungry. They look out for him. My main thing in going to Kindred at Home is that it would relieve some stress off of me of having to shower him and be here to look after him because I have a family and it's hard, so they've been a Godsend, and the two ladies I have right now are fantastic.

I have been using Kindred at Home for three months now. They've been able to get me a stationary caregiver, so my mother doesn't have a lot of switching around, which has been very good. They have been helpful in that regard. If a caregiver can't make it, they're able to find another caregiver that can at least make it for the day, which is very good. The caregivers have done a very, very good job in caring for my mother, not just getting their meals, but conversing with her. They also do light laundry, which was beyond my expectations because I always do the laundry, and that was a nice thing they have done for my mother. They have been very, very attuned to her needs, and helping her with her exercises, games and memory games and so forth that I have available for her.

I have been using Kindred at Home. The Vacaville Office is fine. My beef is with the corporation. I do not like the corporation since Humana acquired it. They've raised the rates, and they are very difficult to deal with. I'm talking about this giant corporation. I think this is true of any smaller service that's acquired by a big corporation. Billing is very difficult, but as far as the people that work in the office, they genuinely care, and they try to send people that they think will be more tailored to the client. They're always available by phone. Sometimes on the weekends, if your caregiver doesn't show up, it's hard for them to find another one, but that doesn't happen very often. I've been with Kindred at Home since 2012, but they've changed their name so many times, but I don't think this is unique. I suspect they've all been bought up by now like most smaller companies. I liked them when they were smaller, but maybe that's my bias, and the contract that they just wanted me to find is incredibly one sided, which is the first time I've seen that contract. But I have a caregiver who is perfect for me. She's been with me over two years now. I need that consistency because of my medical condition. She works hard and does her best for me. So on the more personal side of this, I'm doing well, and I think the Vacaville office is great. She does my shopping, my laundry and my errands. I'm completely bed bound. They have those what they call chart nodes, and they have to turn it in. I'm one of those blessed few people that have long-term care insurance. She does bed bath, hair washing and a lot of personal care. She doesn't hover over me, which I really like, because my brain is working fine, so I need a certain amount of privacy too, so we get along. I've had a lot of turnovers in the past, but mostly when their personal lives take them either out of employment or whatever, so those times are very difficult, but they do their best to try to find someone because they know what my situation is. She's competent and that's important. She has to drive quite a distance to come every morning, and she's always prompt. She arrives promptly and she leaves promptly, and we know what to expect from one to another, which is important.

I have been working with Kindred at Home for about four months now. My mom was very suspicious at first, but Brooke has been a wonderful companion for her, and so my mom feels very comfortable now having Brooke come into the home. My mom was anxious at the start, so for me that's a wonderful testament of Brooke's ability and Kindred's ability to take care of her. It's just companionship for the most part. My mom got dementia, and she gets confused easily, but for the most part she dresses herself, and she has her own life, but she's a little lonely, so I have a woman come in. Brooke comes into the house four hours a day four days a week just to keep my mom company and to help her with her chores and those kinds of things. Brooke is caring and generally compassionate. She is a nice person. Billing and scheduling were very flexible. They've been very kind. It automatically gets billed once a month to a credit card, so we've got no problem.

The overall experience with Kindred at Home is very good. The main reason we got them, although they do other things, was to bathe my father. They do light housekeeping, and I asked that they start shaving him and I think they're starting. Mainly why we got them for showering as my father has bowel incontinence. They are flexible. I've requested pretty much like on holidays and they pretty much accommodated that. They can't always get somebody, but at least they try. We have two caregivers, one comes three days and one comes one day. I have the most interaction with the one that comes for three days, and she is quite good. I'm also satisfied with the other one, but I don't know her as well. I'm satisfied with the two caregivers that we have now. The caregiver takes a personal interest in caring for my father. She does good work. She is willing to take suggestions. She has a nice outgoing personality, which is good for interacting with the person being cared for. Those are the kind of traits that I'm looking for.

Kindred at Home do not perform COVID-19 testing on their employees. All they do is a temperature check and ask if they are feeling sick. This is almost completely worthless for determining whether they are infectious, since many, if not most, infected people are asymptomatic. This is especially bad for the vulnerable people who are most of their clientele. We declined to have them visit us.