Home Helpers - San Mateo

Offers Home Care

34 Reviews
Call (800) 973-1841
Home Helpers - San Mateo (800) 973-1841
LinePocEocHcp cert

Reviews of Home Helpers - San Mateo

34 Reviews Write a review

Home Care Reviews for Home Helpers - San Mateo

May 20, 2019

By John M_3

I am a current client of this provider

I don't have to worry about the care for my dad, and that way I can go to work. I like that they are very responsive when I call them with schedule changes.

May 20, 2019

By Frances M_10

I am a current client of this provider

I don't have anyone to talk to, so that's one of the better things about it. The caregivers that I have been getting are very nice.

May 20, 2019

By Rosemary Y

I am a current client of this provider

They have helped me because I live over a mountain, and it helps me to not have to drive over there as much. I like that they are prompt, and I like the quality of workers. They are flexible if I need someone to take my loved one to an appointment.

May 10, 2019

By Bernice D_2

I am a current client of this provider

They have been extremely helpful. I like basically everything about them.

April 25, 2019

By Anonymous_1818

I am a current client of this provider

There are certain things that the caregiver can't do. My loved one is bed ridden right now and very irritable. The office is really responsive, friendly, and they get things done.

April 10, 2019

By Debbie K_4

I am a current client of this provider

The people that come are great, I am just not in a lot of need. They are helping me to get the chores done that I can't do on my own anymore. The agency could improve on the availability of the caregivers.

April 10, 2019

By Sam R

I am a current client of this provider

They are very helpful, useful, and convenient. They are very reliable. I am familiar with the people who serve them and the person who helps us here is a fellow resident of where I live.

March 19, 2019

By Jeanne R

I am a current client of this provider

It's improved on where she was before. The people have been really caring and they do a great a job.

March 11, 2019

By Werner S

I am a current client of this provider

I don't think I would be able to do it without their help at my age. I am happy with them because they are dependable. If someone can't make it, then they will find me someone to fill in. The majority of their people are reliable, honest, capable, and really well trained.

February 22, 2019

By Ken A

I am a current client of this provider

We've had difficulty with people not showing up. My wife has dizzy spells and anxiety attacks, so she can't walk alone. She needs someone to help her balance. Without that I would have to be with her all of the time. With the caregiver here, I can go grocery shopping or to doctor appointment. Usually the caregiver we have is excellent. She is reliable and does what needs to be done.

February 11, 2019

By Shilpi D

I am a current client of this provider

They are consistent and have predictability. They provide the kind of service for when I need help.

February 11, 2019

By Roberta "Robbie" J

I am a current client of this provider

It is essential. I have to have somebody for my mother. They care, the office staff is responsive, and our caregiver is most excellent.

January 29, 2019

By Janice O_2

I am a current client of this provider

My caregiver is very well informed and is willing to help me do my exercises. I am very pleased with the service. They are very professional, knowledgeable, and understanding.

January 14, 2019

By Clara L

I am a past client of this provider

They were very considerate, and we were very happy with the services they provided. They have excellent service, and they addressed issues right away. They were quick to offer assistance.

December 13, 2018

By Margaret W_4

I am a current client of this provider

They help me the most by being really good with the tasks at hand. They have a lot of flexibility, and their caregivers are really good.

December 13, 2018

By Dorothy L_9

I am a past client of this provider

She could go out of the house instead of sitting at home. She liked their care.

November 30, 2018

By Shirley R_1

I am a current client of this provider

The caregiver keeps my loved one engaged, it's been good for my loved one to have someone there. The caregiver is really nice and will go out of their way to take good care of my loved one.

November 12, 2018

By Diana L_3

I am a past client of this provider

They made my life easier by coming and helping me out with the things I couldn't do with my broken ankle. They were reliable and on time.

November 09, 2018

By Pat H_4

I am a current client of this provider

It's really helping me a lot. I need more flexibility.

October 11, 2018

By Gwendolyn C_1

I am a current client of this provider

I'm able to go to work and Jennifer takes really good care of my mother. They could stop cutting Jennifer's hours or leaving my mom home alone.

October 09, 2018

By Joan N

I am a current client of this provider

I can't see, so my caregiver helps me with everything. I like the caregiver that comes to me.

August 10, 2018

By Shelly G

I am a current client of this provider

I think they could take it upon themselves to do more things to help. I have gone through so many caregivers at so many agencies. If we need a replacement, it is hard for them sometimes to come for the four hours. I think the caregivers should not be allowed to bring their phones to the homes. They have come here and used our laundries and have asked for money. Another caregiver would cook their personal food at the house. They weren't paying attention to my aunt, but Home Helpers has a better quality of people. Home helpers is wonderful and we got lucky.

July 26, 2018

By Joanna T

I am a current client of this provider

The drivers are polite and know where they're going because they're local. They need to replace the dispatcher because she does not answer her phone. I have told her twice that If I don't get a response within 24 hours I would contact the drivers directly for answers.

July 18, 2018

By Thorpe W

I am a current client of this provider

It has improved his life one hundred percent. It has made him more independent. The women work really hard and are personable. They find things to do in slack time. They are very caring. They take care of him.

June 11, 2018

By Tamar Y

I am a past client of this provider

The caregiver helped me with things that I couldn't do like change the bedding. They told me I could get four hours of service but I didn't need help for that long. Home Helpers was supposed to help me physically but I didn't need much. I needed more help around the house.

August 20, 2012

By Diann C.

I am a past client of this provider

My husband had a knee replacement and I had brought him home in less than a day after the surgery. Just about everything that could go wrong, went wrong, so I had to take him to the emergency room. He was in the hospital for about a week and I was there with him so I was really drained and upset. I couldn't get any help from the discharge planners. They gave me names of agencies to call for help at home, but they didn't tell me how I would pay for it. And every agency I called didn't serve the coast side where we live. One of the agencies called me back and gave me Peggy's name. I called her and she just took it from there! She came out and she was wonderful and really knowledgeable. She knew that if we had a long term care policy, it would likely cover it. We didn't have to do anything but fill out 2 documents and she handled the rest. It was like a miracle because I had no idea what to do! Peggy knew exactly what to do. And the aide she gave us turned out having an LVN license, which was a real plus. She really got my husband through his recovery. She was really knowledgeable and had very close communication with Peggy all along. They keep really good notes. I felt that the communication was really good all the way around. It was a miracle she was there. She knows a lot! Another thing is that she was available 24/7. If we had an emergency situation, we could call her and she'd be right on the phone. When you're the only family member there to take care of somebody who is really sick, having someone like Peggy is just incredible.
See all Home Care reviews (34) See fewer reviews

About Home Helpers - San Mateo

We are part of a national franchise system, have been in business for 5 1/2 years, are the only agency in Northern CA to win the Home Care Pulse Leader in Excellence award the last two years.


Photos of Home Helpers - San Mateo


Services and Amenities of Home Helpers - San Mateo

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Medication Reminders

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: 414700001

Get Costs

Get Costs

Home Helpers - San Mateo

  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.