I know she's being taken care of. I don't have to worry about it.
I like the people they've sent. They do a good job.
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Reviews of BrightStar Care Lake Forest / Irvine
Home Care Reviews for BrightStar Care Lake Forest / Irvine
June 23, 2020
I am a current client of this provider
June 09, 2020
I am a current client of this provider
They could have better training and have the caregivers shadow someone.
We had one good caregiver, and we were able to check in and see how things were going. She played with her and made the extra effort. Some other ones were on their phones a lot.
May 22, 2020
I am a current client of this provider
I have a pain in my back and they do the jobs that would hurt my back.
I like that they know what they're doing.
May 12, 2020
I am a current client of this provider
Our helper is always eager to do whatever we ask.
You can always get hold of somebody. The people they send are always helpful.
May 09, 2020
I am a current client of this provider
Claire & Mark (Co-owners of BrightStar Care in Lake Forest) including their staff, are AWESOME, COMPASSIONATE, KIND etc...they deliver services BEYOND OUTSTANDING. There are not enough words in my vocabulary to express how grateful I am to obtain services from them. I have a RARE Spinal injury and extremely difficult physical condition of morbid obesity. To service me requires modifications in how care givers perform daily routine services, thus requires reflexibility using “Outside the Box Thinking Skills”. I learned thru word of mouth that Claire, Mark and their Team are Unique individuals that have these skills. I signed up with them to help me recuperate and heal from a recent new injury. At this point it is undetermined as to how long I will require their services. Based on the level of service that I personally experienced with them. I TRULY BELIEVE Claire / Mark and their Team are DEDICATED to IMPROVING the HEALTH and WELLBEING of ALL their PATIENT / CLIENTS. I can HONESTLY say that I HIGHLY RECOMMEND BrightStar Care Services (Lake Forest) to anyone in need of caregiver services in all of Orange County CA.
My history with BrightStar Care (Lake Forest) began after the following Event. I was recently admitted into a Hospital to treat a severely infected skin irritation, however during the treatment process I sustained another injury, via exasperation of a pre-existing condition. The new injury resulted in being bedridden, as result I’m unable to get out of bed to self seat transfer, thus I require 24/07 Caregiver / Assistive Services. Under these circumstances I qualified to be admitted into a Skilled Nursing Facility (aka SNF). Due to my RARE Spinal Injury and body size in order for me to be admitted into a SNF requires Special Needs Accommodations to be set in place first. Nonetheless the designated SNF locations were either not equipped to accept a patient of my size and or my Special Needs requests were outside the scope of their Normal Standard Operating Procedures, therefore admission into SNF locations failed, this resulted into me having to turn my room into a private rehab.
April 13, 2020
I am a current client of this provider
They have given us the option to use their services just one day a week which is all we really need.
They have been able to fill in on a lot of caregiver issues we have had.
April 09, 2020
I am a current client of this provider
I'm bedridden.
The owner is compassionate and understanding.
March 06, 2020
I am a current client of this provider
I can't move my arms in front of me and do things so they help me.
I'm not sure what they can do better.
March 06, 2020
I am a current client of this provider
The nurse is very efficient with her work.
I think the nurse is really good.
February 19, 2020
I am a current client of this provider
They always show up when they are supposed to and spend all their time helping mom out and are comfortable and compatible with her and she looks forward to seeing them. She enjoys having them and they are nice gals.
They are more particular and their personnel are more qualified.
February 10, 2020
I am a current client of this provider
I would like the person they sent me to have longer hours and stay longer.
I would like the number of quality staff to increase.
February 10, 2020
I am a current client of this provider
She has to have 24/7 care. They help the most by making sure she eats and gets her food.
I like that they are very accommodating in searching for the right person to care for my aunt.
January 21, 2020
I am a current client of this provider
They are good people and work hard.
Not have as much turnover.
January 10, 2020
I am a current client of this provider
She has a tenderness in the way she approaches the IV's I get. She is very easygoing.
My particular nurse is always on time and is very knowledgeable about what she is doing.
December 18, 2019
I am a current client of this provider
Their coordination has been excellent. They follow through and are are organized.
I like the nurse's flexibility.
December 17, 2019
I am a past client of this provider
They took my loved one to go shopping and to appointments.
They're always there on time, and the girls do what is expected of them.
December 13, 2019
I am a current client of this provider
My nurse is very caring, and she is very gentle and knowledgeable.
They are very accommodating and professional. I like them a lot.
November 11, 2019
I am a current client of this provider
They have helped by being reliable.
I like that the owner, Claire. I think she really cares about people.
November 11, 2019
I am a past client of this provider
I looked forward to it, and it was easier for me.
There was a personal understanding of what I needed. She came, interviewed me, and got me what I needed.
October 08, 2019
I am a current client of this provider
I can't give myself injections anymore, so they help me by doing an IV and infusion treatment.
I like the nurse that takes care of me. She is very good.
September 04, 2019
I am a past client of this provider
I don't know that could have been better. They repositioned her.
I liked the lady who was in charge. She was kind and personable. She took ownership.
September 04, 2019
I am a current client of this provider
There is flexibility with them, which is good.
They listened to us during the interview.
August 26, 2019
I am a current client of this provider
My family lives far away from my mother, and she made it clear to us that she wanted to stay in her home. BrightStar Care has allowed her to do that.
They could improve communication with the family when there is a change in caregivers. Sometimes, in the past, there have been a couple of caregivers that didn't even know she had Alzheimer's. Usually, the part-time ones don't do much. My mom needs to be encouraged to do things. I know it's hard for them, and the main girl we have is lovely.
August 02, 2019
I am a current client of this provider
It gives me the opportunity to do other things, and they were there when I could not function.
The promptness of which they respond is something I would tell a friend.
July 18, 2019
I am a current client of this provider
They help with going to the grocery store.
I don't know of any other competition. They are the ones available, and they are satisfactory.
July 11, 2019
I am a current client of this provider
It really just come down to how much the medicine has helped me, but the biggest help has been the financial part.
They are usually very timely returning calls. The nurses that they have provided have all been professional and good at their job. They have also been willing to work with me financially.
June 10, 2019
I am a current client of this provider
She does what she does, and she does it well. She cleans my bathroom, makes my bed, fixes my cereal, and she takes me to my doctor's appointments.
I do like the girl they have sent. She's really professional.
May 21, 2019
I am a past client of this provider
The girl that they sent told us had a broken back and couldn't help her take a bath or get out of bed. She was completely useless. The neighbors said they saw her talking to herself and wandering around. She disappeared at one point, and I called the owner. She stayed for a grand total of 45 minutes.
They could get better employees. They need to be drug screened.
May 02, 2019
I am a current client of this provider
I had to have IV 5 days a week so that is how they helped me.
They could have better qualified nurses. I had two caregivers that were horrible, they were incompetent, and no good. After those two nurses, I got one what was wonderful!
April 04, 2019
I am a past client of this provider
It certainly improved my life. It was care that I needed that I couldn't do myself.
I liked the service. They were very knowledgeable, timely, and professional.
April 01, 2019
I am a current client of this provider
I don't have to drive to the hospital every week.
I think it's convenient that a nurse can come to my house and give my son his treatments.
March 08, 2019
I am a past client of this provider
They were necessary. They need to stop bickering.
They have to have a better understanding between the client themselves and the home they are in. The length of time they were spending with the patient wasn't significant.
March 01, 2019
I am a current client of this provider
I’ve been with Brightstar for about a year now. The nurse I currently see is by far one of the best nurses I’ve ever had. I’ve been hospitalized with six surgeries so that is saying something. Aneliese is kind, patient, and stops at nothing to make sure I’m fully comfortable every time she comes to see me. I get Cimzia shots twice a month. Scheduling is a breeze and I never have to worry about having that extra stress. I would highly recommend this company for home health as I have had such an amazing experience with it.
February 25, 2019
I am a current client of this provider
It has been very helpful for us. They have given us peace of mind and freedom outside of the home.
I like how they just have come through with what they said they would do. They are on time, and there are no glitches.
February 04, 2019
I am a past client of this provider
He enjoyed having the caregiver with him. Just knowing someone was at the house with him, helped me.
I think the hands-on involvement from the owner and the caregiver, was just darling.
January 17, 2019
I am a current client of this provider
They help me by providing conscientious care.
The caregivers are punctual, friendly, and hard working.
December 13, 2018
I am a current client of this provider
I have to do it. They are here on time.
They are nice.
December 08, 2018
I am a current client of this provider
They do the infusion setup and monitoring each day very well.
I just like the people. They are exceptional, professional, timely, and accommodating.
November 18, 2018
I am a current client of this provider
BrightStar cared for my husband for several months. We had the services of Joel most of the time and enjoyed his caring and kind ways. The owner was very helpful and very hands on.
Unfortunately I have decided to place my husband of 38 years into a facility. If things change I will surely call on BrightStar.
November 13, 2018
I am a current client of this provider
They should have their people ready to go. Their caregivers need to be trained more.
They should get people that don't talk too much. Caregivers have a tendency to talk a lot. There's nothing wrong with that, but they're here to help me cook.
November 13, 2018
I am a current client of this provider
I can go to work because they are here. If I didn't have trustworthy care for my child, I wouldn't be able to do that.
The backup care arrangements that they have provided are very helpful. My regular caregiver is perfect for my child. The caregiver is in tune with the needs and is highly sensitized to changes that is made, which is a necessity.
October 26, 2018
I am a current client of this provider
I don't write many reviews but the services Mark provided me during a very stressful time of need far surpassed my expectations. As my mother's health failed this past week, I had the urgent need for nursing care for her 24hrs/day. Mark was able to staff our needs on extremely short notice with the most caring and well qualified nurses. As my mother took her final breaths, the nurses were there by my side to help understand the process and provide the comfort care she needed. Thank you for your excellent services.
October 24, 2018
I am a current client of this provider
They help my loved one with her personal care, which is helpful because I have a bad back and can't adequately do that for her.
I tell people that I think they are easy to deal with and that they provide a good, reasonable service.
October 02, 2018
I am a current client of this provider
My family and I give the highest accolades to Mark and Claire, owner's of Brightstar Care in Lake Forest, Ca.!
They have both spent enormous amounts of time on the phone and with my Dad to gather all the specifics of my Dad's care to provide the BEST fit for a caregiver for him. And indeed they did! Joel was a perfect match! He is kind, courteous, personable, and knowledgable towards all of Dad's needs. Even when Dad went to the hospital and Joel spent the day with him, I received nothing but great remarks from all the nurses about how helpful and attentive he was! All the Awards and Certifications this agency has received (there are many) is true to the test! Experiencing other agencies in the past, I wished I have known of Brightstar Care back them! I do highly recommend them to anyone looking for the best care for their loved one!
Debbie M.
September 21, 2018
I am a current client of this provider
They are able to do their job.
I have had two really good nurses come to my home.
September 21, 2018
I am a current client of this provider
It is our goal to allow our parents to live independently, comfortably and safely in their own home. Thanks to Brightstar we have been able to do this.
Claire at Brightstar OC is extremely responsive, friendly, thoughtful and compassionate. She and her staff have provided excellent care and staffing to my parents who have significant medical issues. Clare has personally made sure to address my parent's unique needs by finding and matching us with skilled care givers. She has been able to ramp up and down in an extraordinarily responsive manner.
Thank You Claire and Brightstar!
August 02, 2018
I am a current client of this provider
It is not much time, so it hasn't made a huge difference in his life. It has made a nice change though.
They listen to you to identify what is needed. They quality of personnel is very high. They also are flexible to your needs.
August 02, 2018
I am a past client of this provider
They delivered excellent nursing services. The caregiver was the best that I have ever had.
I liked the nurse that BrightStar Care provided me.
July 10, 2018
I am a past client of this provider
Very prompt service. My mother-in-law needed unexpected 24 hour care while we were on vacation. I called BrightStar and they were able to be there for her within the hour.
March 26, 2018
I am a current client of this provider
The nurse that comes to my house is absolutely fabulous because she is very nice and accommodating. She comes to my house and gives me an IV for three to four a day, and she is extremely flexible.
December 02, 2017
I am a current client of this provider
BrightStar Care has given me some problems, when a new caregiver comes out, and the caregiver is not prepared for what to do. BrightStar Care does not do their job when preparing their new caregivers, because they are not given instructions. However, when my regular caregiver that comes in, the service is excellent.
December 01, 2017
I am a past client of this provider
BrightStar Care goes out of their way to help and be accommodating. BrightStar Care has made life easier by being accommodating and able to react when things come up suddenly.
November 20, 2017
I am a current client of this provider
BrightStar Care is very professional. Their care is outstanding. They work with me and they are always there. If it hadn't been for BrightStar Care, I would not be doing as well as I am. The caregivers are doing everything for me.
October 18, 2017
I am a current client of this provider
I've only had a few visits, but the nurse is very helpful and proficient. The nurse comes only once a month, but it has made a big impact in my life.
About BrightStar Care Lake Forest / Irvine
BrightStar Care Lake Forest / Irvine is an in-home care provider serving Lake Forest, California and the surrounding area. BrightStar Care Lake Forest / Irvine offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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