BrightStar - Little Rock/Hot Springs

Offers Home Care

82 Reviews
Call (800) 973-1841
BrightStar - Little Rock/Hot Springs (800) 973-1841
PocHcp cert

Reviews of BrightStar - Little Rock/Hot Springs

82 Reviews Write a review

Home Care Reviews for BrightStar - Little Rock/Hot Springs

February 13, 2019

By Toni L_2

I am a current client of this provider

It almost cost me my job because I had to leave and take care of them because they did not do what they said they would do. A client shouldn't have to call three days in a row and still not get a single phone call back. They are not dependable, and they do not do well in their job and or fulfill their side of the contract. I am dissatisfied with the customer service.

February 13, 2019

By Shirley H_4

I am a current client of this provider

I broke a hip and hurt my back, and they take great care of me. They were very kind, and I couldn't find anyone nicer.

February 05, 2019

By Cathy M_6

I am a current client of this provider

It has enabled my loved one's family to get out of the house more, run errands, and have somebody there with them. They can bathe my loved one and do things that they cannot physically do. They have just been very helpful when I call, and they always listen. They try to adequately meet our needs.

February 05, 2019

By HSP-Patricia N

I am a current client of this provider

They help me the most by being available whenever I call them. The company is even willing to find me someone to help transport me to appointments. The caregivers have been knocking themselves out to please me. I'm so pleased with the caregiver the office sent me.

January 23, 2019

By Rose D

I am a current client of this provider

They help by keeping her focused and making sure she eats. They also take care of things around the house that she can no longer do herself. Not only is the caregiver capable, but the administers are very good about communicating and responding to anything that comes up.

January 15, 2019

By Mary B_65

I am a current client of this provider

Without them, life is so painful. I have already recommended them. I like the professionalism of the owners and the caregivers.

January 15, 2019

By Unity M

I am a past client of this provider

They gave me a lot of help in caring for my loved one, which I could not do, like giving him a shower. The personnel was very nice.

December 17, 2018

By Zonda J

I am a current client of this provider

They need to straighten up around the house a little more. The workers show up to work, and they are on time.

December 17, 2018

By Anonymous_1049

I am a past client of this provider

They could come on the same days each week. They can have the same caregiver come to our home, instead of changing caregivers all the time.

December 14, 2018

By Jackie H_1

I am a current client of this provider

My loved one is very dependent on the caregiver that gets him ready in the morning and takes him to the center in town. My stress level is so much less than it was a couple months ago. I recommend them all the time. The caregivers are trained well and polite. I call them BrightStar Care angels. It's one of the best places in our area.

December 13, 2018

By Suzy K_1

I am a current client of this provider

I know my father's being taken care of. They're very personal and they call me and let me know when my father's having a problem. I like that they have the same caregiver come, and they are dependable and honest.

November 28, 2018

By Earlene D

I am a current client of this provider

They help me the most by supporting me as I try to keep my doctor's appointments. They are supporting me in conversations. I like that any time that I need them, they are available for me.

November 08, 2018

By Denise M_1

I am a current client of this provider

They could hire caregivers that are experienced, have patience with the people they care for, and love their job. They cannot find someone to cover the shifts as needed.

October 31, 2018

By HAH-Deloris M

I am a current client of this provider

They make sure I am taking my medication on time, they make sure I am receiving quality help, and many other things. I have nothing negative to say. I like this company because they know their job.

October 24, 2018

By Candy _1

I am a past client of this provider

They cleaned out the refrigerator and labeled different things. They didn't just sit around; they kept themselves busy. The caregiver came along to a doctor's visit and she was great. She was knowledgeable and helped get my loved one there. They were very useful and great. It had an impact on our lives more than on her. We knew she was in good hands during the night, and that was a huge relief. At the time, we were calling around trying to find care. It was a time sensitive situation, and they were able to start right away. They were able to do an assessment. They responded with a sense of urgency.

October 22, 2018

By HSP-Connie B

I am a current client of this provider

A couple months ago it was not good. I had an aide that made me think that she really liked me and that I was special, and then she robbed me, so that destroyed my life. That was back in August, and the office is still working on that, of course I hope it works out, but the aide I have now is really nice and she keeps the apartment really clean, and she's excellent. They will take me places, and the office staff here is really nice. I had one serious problem with them, but it was taken care of.

October 18, 2018

By Doris P_1

I am a current client of this provider

I would like them to have a person that will follow through and let me know if there will be a caregiver coming or not. I like that they always try to get someone to come take care of me.

September 14, 2018

By Anonymous_82

I am a current client of this provider

They run errands and they get groceries They could more dependable with their scheduling.

September 06, 2018

By HSP-Vesta D

I am a current client of this provider

I am blind and I need things in the right place. I wish they would understand this better. If you can get a good aide that you enjoy, I think I would recommend them.

August 16, 2018

By Pat G_7

I am a current client of this provider

It has impacted her life mostly because I am here. The nurse comes and does a follow up every two months and they check out. They change things accordingly.

August 02, 2018

By Richard C_2

I am a current client of this provider

It makes it so I can stay at home. The caregiver provides very good assistance and support.

August 01, 2018

By HSP-Mary T

I am a current client of this provider

They have helped me the most by helping with me bathing and cooking. I like that they are professional and do their jobs.

August 01, 2018

By Alice W

I am a current client of this provider

They show up and they are available to help. We have a really good caregiver and she is usually on time.

July 02, 2018

By Mary H_49

I am a current client of this provider

If I have a problem, day or night, I can call our caregiver. Our caregiver is attentive.

July 02, 2018

By Mark S_5

I am a current client of this provider

They just take care of my son. They could be better at communicating between us and the local office.

June 18, 2018

By HSP-Richard G

I am a current client of this provider

One of them was used to dealing with people with more disabilities, but my father-in-law doesn't need much help. The ladies that they sent were very friendly and on time. They didn't have a lot of notice beforehand, but they have always found someone.

June 18, 2018

By Mike N

I am a current client of this provider

Being in the room with her is helpful because she needs someone to be with her. They have done what we needed them to do, it is as simple as that.

June 14, 2018

By HSP-Pamela W

I am a current client of this provider

I would not be able to get around without them. They are very good at fixing problems.

June 13, 2018

By HSP-Danny C

I am a past client of this provider

When someone is handicapped, they need to make sure that they can be there for them. They were supposed to have care for us five days a week and the caregivers would only show up for one, maybe. I just could not depend on them.

June 06, 2018

By HSP-James B

I am a current client of this provider

They are definitely helping me because they are doing everything that I cannot do because I only have one leg. BrightStar Care provides good and thorough service. They are always on time and do a great job.

June 06, 2018

By Patricia C

I am a past client of this provider

They came in and took care of my mom so that we could go about our daily business. There were a handful of aides that did a really great job after we got the right fit. I am very pleased with the manager of the company for going out of their way to accommodate us. He tried to get people in there at the last minute and they worked with me on the billing side. He was very cooperative, friendly, and nice. He never said no to me.

June 04, 2018

By Barbara B

I am a current client of this provider

The fact that they are with my loved one all the time and provide her the opportunity to stay in her home is a huge help! The staff is very friendly, and I think that they do their best to provide care 24/7.

June 04, 2018

By HSP-Sue O

I am a current client of this provider

I get help three days a week and my caregiver helps a lot with housekeeping, she even goes grocery shopping for me if I need something. They are good at understanding what the needs are and are good at providing that help.

May 24, 2018

By HSP-Jerry R

I am a current client of this provider

They have helped him the most by helping him walk and making sure that his oxygen is where it needs to be. The caregivers are very educated, and they like to make sure that I have everything that I need.

May 17, 2018

By Verlon K

I am a past client of this provider

They were there whenever other members of the family couldn't be. It added an extra level of comfort knowing someone was there to help with daily activities. They did a good job with my father and gave excellent care.

May 02, 2018

By HSP-Mary B

I am a current client of this provider

BrightStar Care is very reliable and they send me out some real good people who help me out a lot. My quality of life without them would be way less.

April 26, 2018

By Ruby R

I am a current client of this provider

Every time I call, they have been nice to me and they answer all of my questions. I have a good aide that helps me out a lot. I had a stroke and she does things that right now I can't do because of that.

April 18, 2018

By George R

I am a current client of this provider

They could have a better bedside manner. They need to work with the clients more. For the longest, I've been trying to get the nurse to take my blood pressure and blood sugar level when she first comes in and she'll tell me she'll get them later on and sometimes she just forgets completely.

April 18, 2018

By Jeanette H_1

I am a current client of this provider

I like the caretaker that BrightStar Care has sent me. She's great. Everything they have to offer and how nice they are has a great impact.

April 16, 2018

By Sandy S

I am a current client of this provider

The caregiver they sent to us, at first I didn't understand what to expect, then after leaving a list for the caregiver, my husband relates to her very well, and she does whatever we ask her. They come once a week and help me have my free time. They come for only six hours, so I am able to leave the house.

April 11, 2018

By Latonya M

I am a current client of this provider

The employees are very nice and friendly. My caregiver helps out a great deal and takes a lot of stress off of me. She does the things that I'm not able to do.

April 02, 2018

By HSP-Carole C

I am a current client of this provider

I'm satisfied with their services through the caregiver. The caregiver helps me with things I cannot do and takes me places because I can't drive.

March 28, 2018

By Hattie R

I am a current client of this provider

The care depends on the area I live in because some areas don't have enough caregivers to support the people there. However, I think the caregivers are good and reliable. When I call they are always there and they are very polite. They listen to me and try to understand the reason of my call.

March 28, 2018

By Eva E

I am a current client of this provider

They take good care of me by being clean. I can call them anytime and they are able to be here. They are just good about keeping me clean and they do anything I ask them to do.

March 28, 2018

By Eddie T

I am a past client of this provider

I enjoyed the caregivers and I have several caregivers, but we had one or two main caregivers that was great. The caregiver was on time, changed his bed sheets, cleaned the bathroom, and followed the care plan very well.

March 27, 2018

By Anonymous

I am a current client of this provider

They have a great price for their services, so I would tell somebody that. The caregivers run errands for me.

March 27, 2018

By Margurite G

I am a current client of this provider

They are great to work with and absolutely dependable. I know they are there taking care of things when I am not able to do so.

March 07, 2018

By Anonymous

I am a current client of this provider

They are polite and the caregivers do what they are told. They take care of my leg wound and they help me put my socks on.

February 12, 2018

By Pamela W

I am a current client of this provider

They are very responsible and provide great care. My driver has brought a blanket to put over my knee on cold days. It has been just above and beyond. They not only take me places, but they pick up my groceries for me. When I got the flu, the supervisor came and picked up my groceries. If I had known about them before I had surgery, I would have been using them earlier.

January 26, 2018

By Clara T

I am a current client of this provider

They are prompt in giving me care. The aides are always on time and they do not waste time. I can really depend on my caregiver. I used to never know if I was going to get care but now they are very clean and efficient.

January 25, 2018

By Liz B

I am a past client of this provider

BrightStar Care was never on time, except for the initial interview. The first caregiver that came asked if she could leave and go get something to eat. When I said I needed some additional care they told me that would not be a problem, but the caregiver said they couldn't help. They could have offered me more assurance. I had no confidence that BrightStar was doing anything for my loved one. I wanted them to shave him and help him eat and they were not doing any of that.

December 15, 2017

By Denine H

I am a current client of this provider

BrightStar Care is fantastic, I don't ever have a problem, and they make sure the people that they send are good. BrightStar Care has made life easier by having someone come on time so I can go to work.

December 08, 2017

By HSP-Shawn S

I am a current client of this provider

I would recommend BrightStar Care because they are good to their clients and very nice people. BrightStar Care has made my life easier by helping me the things such as getting my groceries.

December 02, 2017

By William M

I am a current client of this provider

BrightStar Care is always calling and checking up on me, they are very dependable. BrightStar Care made my life a lot easier becasue it helps give me relief.

December 01, 2017

By Anonymous

I am a past client of this provider

We did not have a capable caregiver. They made my life easier by allowing me to run errands on my own, knowing that my family member was looked after.

November 17, 2017

By HSP-Alene P

I am a current client of this provider

I would tell others that BrightStar Care has been good. That is all I can think of right now. The service gives me a caregiver who gives me baths.

November 14, 2017

By HSP- Penny F

I am a current client of this provider

I would tell someone that BrightStar Care is dependable and they have always been available so far. The impact of the services are good because they clean the house and keep my mother company.

November 13, 2017

By Jeanette R

I am a current client of this provider

I would hesitate to recommend BrightStar Care because of the liability. Having the caregivers makes my life easier because I need someone else to do things for me.

November 02, 2017

By HSP-Tiffany M_1

I am a current client of this provider

BrightStar Care is easy to deal with, dependable, and they are always there when you have questions. BrightStar Care has improved my life because they help me with my daughter. It gives me a break.

November 02, 2017

By HSP-Kandace J_1

I am a current client of this provider

I have already referred people to BrightStar Care because they are great and they are very knowledgeable in what they do. Through the service provided by BrightStar Care I can stay mobile instead of me just staying in bed to slower grow weaker. BrightStar Care caregivers are proactive in helping me become better.

October 23, 2017

By Tessa B_1

I am a past client of this provider

I had a great experience with BrightStar Care and its caregivers, and the office is inviting. BrightStar Care was able to have a staff that consistently showed up on time to work so I could get to work.

October 19, 2017

By Anonymous_1052

I am a current client of this provider

I would recommend BrightStar Care because I like how the caregivers are professional. BrightStar Care has made a positive impact on my life by helping me with care for my loved one so I can work.

October 19, 2017

By Glen O_1

I am a past client of this provider

The office staff sometimes would call right before they should be here to say the caregiver couldn't make it. The aides were good. They helped the client to bathe and took care of him like that.

October 12, 2017

By Marie S_3

I am a current client of this provider

BrightStar Care is available to do just about anything I ask them to do. I found them reliable. BrightStar Care has helped me pack to move because I need to go to assisted living.

October 09, 2017

By Linda M_19

I am a past client of this provider

BrightStar Care's caregivers did an excellent job. The services helped because when I needed to go out of town or when I needed to go to the doctor they would take care of my loved one. He couldn't be left alone so they filled in when I couldn't be there.

October 06, 2017

By Brenda N_2

I am a current client of this provider

BrightStar Care is a dependent company and I have had no problems with them whatsoever. My loved one's services give her freedom to do things that she needs to do, which is important because she cannot drive anymore and she doesn't have any family members close. Her caregivers and myself are the closest thing to family that my loved one has close by.

October 04, 2017

By Marlene B_2

I am a current client of this provider

BrightStar Care could better schedule the caregivers and put the proper schedule in the system. BrightStar Care allows me to get out of the house.

April 23, 2017

By medwards35

Other

There were a few things that went wrong with the care that was given to to my mother. First problem we never knew rather our provider was going to show up or not. We changed to a different provider and still had the same issue of not showing up or leaving early and leaving my mother alone. Second issue was communication with the office. If the provider informed the office that they would need to take off they would never contact us and let us know, nor would they send a replacement. I called the office on numerous occasions trying to get clarification on the aids duties and hours and never received a return call. The aid was company for my mother but that was about it. They did little more than sit on the couch on their phone or computer. We truly felt like a number with them. The company made it clear we were not important.

March 31, 2017

By pbredrose

Other

Dedicated staff that care about their clients.

March 31, 2017

By Tiffany Roberts

I am a past client of this provider

Brightstar took great care of our aunt. We felt like the people we encountered were genuine and kind which meant a lot to us. The Little Rock group was always kind and patient with our family.

March 23, 2017

By LR case manager

I am a current client of this provider

As a case manager I appreciate BrightStar making the effort to get back with me in a timely manner. They also keep me updated which is nice!

March 08, 2017

By PAChid

I am a current client of this provider

My husband of 60 years suffered a head injury and after a long recovery in the Emergency Room, Hospital Rehab, and Skilled Nursing Rehab, he was sent home. BrightStar Care’s Registered Nurse came and assessed my husband to get baselines of what his status was, they learned the discharge plans from the rehab, and they put together a comprehensive plan of care for his new circumstances in our home. My husband is a Veteran of the Korean War, and BrightStar helped us work with the VA to get him Personal Care and Respite benefits paid by the VA. They were also able to help us with our application for the Veterans Aide and Attendant Benefit. They even recommended and Elder Law attorney to help us with our estate planning. The manager at BrightStar accompanied our caregiver on her first shift to introduce her and make sure we were comfortable. She also made sure the caregiver knew what tasks needed completed per the plan of care left in our home. Our caregiver Shay and the rest of the team have been a God send. They assist with bathing, linen changes, laundry, light housekeeping, meal prep, transferring, toileting, and companionship (watching Westerns, playing checkers, Connect Four). BrightStar did a wonderful job pairing up several caregivers with Bill and me. Without them and the wonderful support of BrightStar, my life would be very difficult. I know I am truly blessed and lucky for BrightStar giving us the opportunity to live life to its fullest. I highly recommend this company!!!

November 30, 2015

By C.D.2

I am a past client of this provider

We had BrightStar Care before. I was not impressed with them. The caregiver didn’t show up five times. I just didn’t like them. We used them for six weeks. The scheduling wasn’t good because sometimes they thought they had someone scheduled to come to the house, but no one would show up.

March 20, 2013

By Heather7

I am a current client of this provider

We're using Brightstar and we chose them because they're specifically for people with dementia. The caregivers all do exactly what they don't like and stuff that they don't even have to. They are a very good match for my parents and they're taking good care of everything.
See all Home Care reviews (82) See fewer reviews

About BrightStar - Little Rock/Hot Springs

BrightStar - Little Rock/Hot Springs is an in-home care provider serving Little Rock, Arkansas and the surrounding area. BrightStar - Little Rock/Hot Springs offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


Request Info

Request Info

BrightStar - Little Rock/Hot Springs

  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.