Kindred at Home - Personal Home Care Assistance - Glendale, AZ Glendale, AZ

Kindred at home provided somebody to come and stay with my mom while I went out. They referred somebody and evaluated my mom. I requested somebody that is Spanish speaking, but they never were able to get me that or somebody that speaks fluent Spanish. The billing department is very slow; I never heard of anybody not taking money, and their billing is kind of different. The care that my mother receives was just good care, and the people that came were really nice and helpful. The people that I talked to on the phone has been very cordial, professional, and helpful.

My mother is not really ready for an assisted living place. I did try some in-home care for her, but the company that I tried was awful, so I wound up discontinuing it. The one that I wound up going with was called Kindred at Home, and I wasn't very impressed. The first caregiver that they sent to my mother seemed to be pretty good. He was really just nice, and I liked him, but then they sent other people, and that is one thing about older people. To me, you can't be switching them up all the time. If you are going to be sending a different care provider every couple of weeks, then it is upsetting to those older people because they don't get a chance to get to know that person and have some kind of a bond with them. And the other thing I was disappointed about with this place was they sent one person that actually did nothing to stimulate my mother. In fact, she wound up taking a nap when she was supposed to be caring for my mom, and I thought that was totally outrageous. And, at that time, I just thought this is not working, so I just discontinued the service. I am not going to pay for somebody to go to my mom's house and have my mom prepare them meals, which I thought they were supposed to do. And then to be taking a nap when they are supposed to be stimulating my mom in some kind of conversation or something like that, I was very disappointed, and I haven't researched any of the other in-home care places, which I know there are several in the valley here, but I have that bad taste in my mouth with this one. I felt like I paid good money for it, and I got nothing for in return. It started off really well with the first caregiver that I sent because he developed a rapport with my mom, he was a very friendly person, and I know that while he was there, he engaged her in conversation and tried to do some things with her; that's what I was looking for. But as time went on and they keep switching them up, my last rating would have been a one. I would have given it a one at the end because I was not satisfied at all with what the last caregiver they sent was doing. For one thing, they need to do what they stipulate in their agreement that I signed. They told me that they would be doing some things in the home that would keep me aware of what caregiver was there and the services that they provided, they'd give me some kind of an update on the care, and this was supposed to be done by providing some kind of a book that they keep a log in, but that never materialized. They never did provide the book, so I was disappointed with that, and like I said, the one caregiver, I didn't think was much of a caregiver at all.

The caregiver from Kindred at Home was fantastic. She was great. I would recommend this agency. They were very accommodating for what I needed. They used nursing students, and I needed more of a companion just in case. It was ideal for me. I didn't need a lot of care, but she did things like help me dress, and they were available for when I needed them. I was using them eight hours a day. There was someone available the whole time I used them for four days. There was somebody there all four days, the same person. They were willing to come early. They reminded me to take my medicine, helped me dress, and they accompanied me everywhere. The only problem I had a little bit with was the billing. I prepaid, and then I got a bill that said I owed them money, but they scored it away because the person I paid was the supervisor and not the billing company.