Kindred at Home - Personal Home Care Assistance - Glendale, AZ Glendale, AZ

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7 Reviews
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Kindred at Home - Personal Home Care Assistance - Glendale, AZ (800) 973-1841

Reviews of Kindred at Home - Personal Home Care Assistance - Glendale, AZ

7 Reviews Write a review

Home Care Reviews for Kindred at Home - Personal Home Care Assistance - Glendale, AZ

October 07, 2016

By Cecilia672033

I am a past client of this provider

Kindred at home provided somebody to come and stay with my mom while I went out. They referred somebody and evaluated my mom. I requested somebody that is Spanish speaking, but they never were able to get me that or somebody that speaks fluent Spanish. The billing department is very slow; I never heard of anybody not taking money, and their billing is kind of different. The care that my mother receives was just good care, and the people that came were really nice and helpful. The people that I talked to on the phone has been very cordial, professional, and helpful.

Provider Response

Hello Cecilia, thank you for reaching out to let us know your experience has not been completely satisfying. If you would like to speak to someone at the facility more specifically about your concerns, please let me know and I will connect you to someone in administration. I can be reached at joy.sautter@kindred.com Thank you, Joy Sautter, Manager of Online Reputation Management, Kindred Healthcare

May 26, 2015

By Marilyn45

I am a past client of this provider

My mother is not really ready for an assisted living place. I did try some in-home care for her, but the company that I tried was awful, so I wound up discontinuing it. The one that I wound up going with was called Kindred at Home, and I wasn't very impressed. The first caregiver that they sent to my mother seemed to be pretty good. He was really just nice, and I liked him, but then they sent other people, and that is one thing about older people. To me, you can't be switching them up all the time. If you are going to be sending a different care provider every couple of weeks, then it is upsetting to those older people because they don't get a chance to get to know that person and have some kind of a bond with them. And the other thing I was disappointed about with this place was they sent one person that actually did nothing to stimulate my mother. In fact, she wound up taking a nap when she was supposed to be caring for my mom, and I thought that was totally outrageous. And, at that time, I just thought this is not working, so I just discontinued the service. I am not going to pay for somebody to go to my mom's house and have my mom prepare them meals, which I thought they were supposed to do. And then to be taking a nap when they are supposed to be stimulating my mom in some kind of conversation or something like that, I was very disappointed, and I haven't researched any of the other in-home care places, which I know there are several in the valley here, but I have that bad taste in my mouth with this one. I felt like I paid good money for it, and I got nothing for in return. It started off really well with the first caregiver that I sent because he developed a rapport with my mom, he was a very friendly person, and I know that while he was there, he engaged her in conversation and tried to do some things with her; that's what I was looking for. But as time went on and they keep switching them up, my last rating would have been a one. I would have given it a one at the end because I was not satisfied at all with what the last caregiver they sent was doing. For one thing, they need to do what they stipulate in their agreement that I signed. They told me that they would be doing some things in the home that would keep me aware of what caregiver was there and the services that they provided, they'd give me some kind of an update on the care, and this was supposed to be done by providing some kind of a book that they keep a log in, but that never materialized. They never did provide the book, so I was disappointed with that, and like I said, the one caregiver, I didn't think was much of a caregiver at all.

Provider Response

My sincerest apologies that my replacement caregiver did not perform to your expectations. Although I strive to consistently send the same caregiver, especially when a client has such a clear preference, if that caregiver is no longer available the only option I have is to send another caregiver. The concerns you expressed have been addressed with the second caregiver and I would like to thank you for bringing them to my attention. I value your feedback as it helps me to maintain a quality staff.

February 28, 2015

By Judith38

I am a past client of this provider

The caregiver from Kindred at Home was fantastic. She was great. I would recommend this agency. They were very accommodating for what I needed. They used nursing students, and I needed more of a companion just in case. It was ideal for me. I didn't need a lot of care, but she did things like help me dress, and they were available for when I needed them. I was using them eight hours a day. There was someone available the whole time I used them for four days. There was somebody there all four days, the same person. They were willing to come early. They reminded me to take my medicine, helped me dress, and they accompanied me everywhere. The only problem I had a little bit with was the billing. I prepaid, and then I got a bill that said I owed them money, but they scored it away because the person I paid was the supervisor and not the billing company.

Provider Response

Thank you for your kind remarks, I am so pleased that you were happy with the service you received. It was a pleasure working with you and should the need ever arise again please don't hesitate to call! Hope you are doing well! I apologize for the confusion with the billing but am glad our billing department was able to resolve the issue quickly.

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About Kindred at Home - Personal Home Care Assistance - Glendale, AZ

If you are recovering from illness, injury or surgery, our skilled medical team of caregivers will create a safe, supportive and professional environment in your home. As America’s leader in home health care, we pledge to maintain the highest quality standards in the delivery of our care. We are dedicated to your full recovery and return to a fulfilling life with services that include skilled nursing, physical, occupational and speech therapy, medical social workers and certified home health aides.


Photos of Kindred at Home - Personal Home Care Assistance - Glendale, AZ


Services and Amenities of Kindred at Home - Personal Home Care Assistance - Glendale, AZ

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Training

  • Continual Training

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Kindred at Home - Personal Home Care Assistance - Glendale, AZ

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