It is not acceptable for a bank to have a blanket policy against accepting a power of attorney, since they are sanctioned by the laws in every state.
are legally responsible to honor powers of attorney that have taken effect unless there is a fatal flaw such as a forged signature.
The problem some people have"”and you may be one of them"”is that they are dealing with a bank employee who is charged with following bank policy that is usually set by the bank's legal department. Sometimes, those departments are misinformed"”or impose unrealistic requirements.
Your action in adding your name to the account may take care of your needs, so that you won't be required to take any other action. But if you feel you need to get the power of attorney recognized, then you will likely need to be persistent. Insist that the teller with whom you are dealing bring in the branch manager. If the manager doesn't help, call the bank's legal department on your own.
Be ready to supply a copy of the power of attorney. Some documents take effect at a specified date. But if your parents' POA specifies that it takes effect when they lack a certain mental capacity, you will also need a doctor's certification of that condition.
Finally, the threat"”or actuality"”of moving any accounts you have with that bank to another institution may also speak loudly.