Envoy of Winchester
110 LAUCK DR, Winchester, VA 22603
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Reviews of Envoy of Winchester in Winchester, Virginia
2.73
(15 reviews)
Facility
2.8
Staff
2.6
Food
2.2
Activities
2.8
Value
2.6
Lmmichi4
1
|
February 24, 2022
My mother was sent to this facilty from Winchester Medical Center. She arrived late afternoon and was dead less than two days later. It is my belief that the medical staff breached standard of care. This facility stated to WMC that they were providing breathing treatments again after their shutdown from Covid a few days prior. Post death, this is what I was told by the admissions office, and a Nurse Administrator however when I called the evening before my Mom's death the nurse told me that the doctors "absolutely not write for breathing treatments because it puts aerosols into the air." My family attempted to get my Mom her needed breathing treatments throughout the day and into the night. I was told by the nurse that they had observed my Mom "overdosing" on her inhaler at which point I told the nurse to take it away from her. I explained that she is confused, she came to them 24 hours prior alert and oriented and now she is not making any sense, she has asked multiple times over the past couple hours to be changed, and she sounds like she is suffocating. I was told that the nurse called the doctor and he stated my Mom did not need a breathing treatment because she has inhalers. She was a stage 4 lung disease patient who was unable to use inhalers appropriately and required breathing treatments to breathe. This was her standard of care and the facility knew when they accepted her, she received these nebulizer treatments every 4-6 hours in the hospital and at home for the past several years. When paramedics were called and arrived, they report they were met on the porch of the facility and were told she had gone into respiratory distress hours before. Unfortunately she was unable to be saved. It seems that the doctor and staff played an integral role in her suffering a painful death as she seems to have suffocated herself into cardiac arrest. Weeks after the investigating nurse was supposed to give us answers, she could only report she had reached out to the doctor who refused her proper treatment and the doctor had not returned her call. I would never send a loved one to this facility again. It's disgusting what they did to my Mom and very telling when the doctor doesn't even put a little value in her lost life by responding to his own company's inquiry.
Linda Rhodes
4
|
November 2, 2021
I was told i would get 2 hours of pt a day. That was a lie. I got maybe 1 hour. In bed the rest of the time. Horrible place and so was the slop they called food. Look into other options before going there. I signed myself out after 3 nights. My arm and hands were swollen I was told they would contact my doctor. I never heard back . The first night I was there no one came in to let me know anything. Its like I was left there all by myself. My roommates daughter checked her out because the staff sent her to the doctor with the oxygen turned off. This 80+ lady could have died. I will say the travel cna's were good and helpful except the day i discgsrged myself. I have ms. My my mobility is limited. Three of them picked me up and flung me in the wheelchair. I was glad to get the heck out of there. If you care about yourself or loved ones then don't go or send them there. It wasn't rehab at all!
SallyBeau
5
|
June 10, 2021
My mom stayed for a week after a stay in the hospital to have her physical therapy that was needed. Everyone was friendly, Patients included. Rooms clean. Staff stopped by often to make sure She had everything She needed or just to say hello. The physical therapist worked daily with mom and were impressed how well she was doing. They answered any of my questions I had and told me to call if I had more or any concerns. The admitting staff were very friendly, helpful and took many calls from me with later questions. Mom was quarantined so we were able to have window visits and bring her dog as often as we could. Thanks again for a great stay. God bless you all!
Fellow Human
3
|
August 2, 2019
My biggest complaint is that the nurses and most CNAs are very rude. They seem bothered when you ask questions or make a request for a family member. Envoy is understaffed which results in the residents waiting too long when using the call bell and basic needs, such as weekly baths, not being met. Clothes that are washed at the facility take a week or more to get back, which resulted in my mother going without clothes for days. The food is apparently terrible too.
fransdaughter
5
|
February 13, 2019
My mother stayed at Envoy for rehab after being released from the hospital. We visited all the local facilities, chose Envoy and were very pleased. My mother did well and enjoyed working with the therapists. We were able to get updates easily and everyone was helpful.
mcd2014
5
|
October 8, 2018
I received a list of facilities from hospital. My father and I chose Envoy. He spent 22 days there for rehab and we were very pleased with the care he received. Would recommend to others . The housekeepers even spoke to him while cleaning his room. He went from not walking to using a walker. It was nice having him close to my home so I could visit several times a day. They even let me bring him in goodies to snack on.
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Services and Amenities of Envoy of Winchester in Winchester, Virginia
General
- Resident Capacity: 60
Medicare
Health
1.0
Overall
1.0
Quality
2.0
Staff
1.0
About Envoy of Winchester in Winchester, Virginia
Envoy of Winchester is a Senior Living provider in Winchester, Virginia that offers residents Nursing Homes services. Contact Envoy of Winchester for more details on services and rates.
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