$6,500
CareOne at Hanover Township
101 Whippany Road, Whippany, NJ 07981
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Reviews of CareOne at Hanover Township in Whippany, New Jersey
3.46
(28 reviews)
Facility
4.2
Staff
3.8
Food
3.9
Activities
3.8
Value
3.9
Daughter
3
|
December 18, 2023
Beautiful new facility, but housekeeping is lacking and resident’s laundry just piles up. The food is horrible and the food service is terrible. The staff is nice but NOT trained in dementia care. Personal items missing (literally everything of any value), and management unconcerned. Complaints and concerns were not addressed. NO activities all day long, residents expected to watch tv ALL DAY LONG. The turnover in management is constant, no communication with family members. This is very poorly run facility, and my family had a very disappointing experience with placing my father at Harmony Village which is suppose to “specialize” in dementia care.
by Linda
1
|
December 12, 2022
my Mom passed out while she was there and I was never notified until I visited and inquired why she had an IV. Shortage of help at facility . The facility house physician NEVER returned any calls I left with his office. Look elsewhere !
Frustrated and Sad
1
|
November 6, 2022
Although this facility is beautiful, that is the only thing positive about it. The staff is unhelpful, unfriendly and uncaring. When I asked the receptionist where my relative’s room was, she pointed in the direction of rooms and said “right up there.” The nurse that was assigned to my relative was extremely rude. Lack of staff, 10 patients to one nurse! Totally understaffed. Horrible, Care One NOT!
lar sis
2
|
September 19, 2022
Though beautiful and with some kind staff, Hanover is grossly understaffed. Some apathetic employees choose to “change diaper” rather than bring patient to toilet. My brother fell while there. He is conversant and no man should have to pee on himself. He went unshaven for days because “we have no razors” His nails never clipped. I never saw him out of bed and in a chair. Food care was very good. One aide, Jasmine, is excellent. Others are unfriendly or impatient. They need more skilled help. Room is large w sparkle on walls. A review is necessary here.
michp
2
|
June 28, 2022
Upon first entry I was happy and impressed but as my mother stayed there, I realized issues. First off most of the staff is incredibly unfriendly. We had an issue with a nurse that left my mom dirty around a surgical site and she ended up getting a horrible infection. The nurse was arrogant about it, and unapologetic. When I went to the director via email she said we would have a meeting and when she saw me in person several times she ignored me and walked the other way. The rooms are filthy. No cleaning crews ever. The floors never get mopped. The food is awful. The give sandwiches with condiments like kethup. Are they dumb or do they just not care? They NEVER pick up the phone when you try and call. Its very frustrating. The pictures they have posted online are false. They are not of care one subacute, they are of the new harmony village next door they built.
Andy F.
5
|
February 15, 2022
Never had much of a complaint, only pain issues weren’t addressed quickly. But overall good food, great nurses, like Trish on midnight shift. Jackie at the front desk. Kudos to Orville in the kitchen. Therapist’s had their A-Game.Maybe move back when old age takes over.
StacieA
1
|
December 31, 2021
My mom was placed there after having surgery on her foot & needed physical therapy to help her get around. After about two days in she started getting confused and have hallucinations. We told a nurse that this is not her & something is wrong. Was told they will contact the doctor to run test. Nothing happened until my sister demanded to talk to the doctor herself. Doctor told her he never got a message to see our mom. He requested tests that they ended up never sending to the lab which we found out a day or two if not getting answers. During this time she was getting worse. Finally the doctor subscribed antibiotics. The nurse ended up giving her the wrong antibiotics (not what the doctor subscribed) that she is allergic to. Also during this time she was given food with gluten in it when it was stated in her chart that she has celiac disease & will get violently sick if eats gluten. Thank god my sister & I were there at different meal times to catch it because in my mom’s confused state she didn’t know what she was eating. Also they put an IV in her arm because she was dehydrated (which was the cause of the confusion & hallucinations). She complained her arm hurt but none of the nurses did anything. When my dad went to visit her the next morning her arm was doubled in size. At this point we ask that they send her to the hospital to get proper care because she is not getting at this facility. Now she has an infection in her arm. Unfortunately she had to go back there but working on finding someplace else because they are making her worse instead of helping her get better. The physical therapist are great but it’s the nursing staff that is the problem. On top of all this she got Covid.
Pete
5
|
December 25, 2021
My friend was at CareOne at Hanover Township for therapy and rehab. I thought the staff was pretty good. They were attentive. They always seemed like they were doing something, like they were taking care of one patient or another. I didn't see them sitting around or reading the newspaper. They seemed very nice. My friend even said that he liked it there, that it was nice, and that they treated him well. So that was good enough for me. His room was clean. He is kind of picky, and he ate the meals there, so I think he was satisfied with the meals. They had a very nice visitor's room. They also had a balcony porch-type setup, and we would sit outside in the summer. My experience there was very pleasant.
What you can do with Caring
Services and Amenities of CareOne at Hanover Township in Whippany, New Jersey
Room and housing options
- Companion Suites: We offer companion suites
- Housing Extra: Private & Shared rooms
General
- Minimum Age: None
- Pets Allowed: No pets allowed
Medicare
Health
3.0
Overall
3.0
Quality
5.0
Staff
1.0
About CareOne at Hanover Township in Whippany, New Jersey
Let CareOne help you take the worry out of long-term care. Our knowledgeable specialists can help you and your family navigate all of the care options available. Plus, you and your loved one will be assured of a comfortable, seamless transition to the long-term care environment.
Most important, our staff includes experienced registered nurses, certified nursing assistants, nursing directors and managers who not only provide outstanding care but also treat each resident like a member of their own family.
Our long-term care team includes:
- 24-hour-a-day registered nurses
- Activity and recreation staff
- Certified nursing assistants
- Licensed nutritionists
- Social services
- Spiritual support services
- On-site physician services including internal medicine, podiatry, ophthalmology and dental care
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