Heartland - Uptown Westerville
140 Old County Line Road, Westerville, OH 43081
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Reviews of Heartland - Uptown Westerville in Westerville, Ohio
2.15
(13 reviews)
Facility
2.0
Staff
2.0
Food
2.3
Activities
1.0
Value
1.8
vhanes
1
|
May 4, 2021
If you have to send your loved one here please keep a close eye on them...although you most likely won't be able to. They don't answer the phones, won't allow family to visit citing covid positive staff, even though we're vaccinated. They're neglectful and abusive. They over medicated my Grandma with multiple different sedatives she didn't need (documented by ER doc). They crushed her meds and put them in her applesauce without telling her. When she tried to tell an RN the aide told the RN my grandma was just senile, which she is not. She was so medicated she couldn't answer her phone or anything. Awful, disgusting and deplorable place and employees.
trisha67
1
|
January 23, 2021
Psa if any of yall have family in heartland of Westerville. Check on them the ppl there are not trained properly. You cant visit but nobody knows who goes in the rooms, they don't answer phones or return calls to the family, they don't take care of the patients. My husband has a fiscal in his left arm they took his blood pressure in that arm his hand swelled up. That can cause blood clots. He had surgery over 2weeks ago he has over 30 stitches. The wound is swelled and bleeding. He has been changing his own bandages. Just check your ppl this place is a joke....
what name has not been taken
1
|
February 7, 2019
If your loved one needs 24 hour care and any special care, THIS IS NOT THE PLACE! They are understaffed for aides and so patients have to wait for everything. The social worker is the most uncaring person I have ever encountered working in the health industry. She needs not to talk to family members, really should not talk with anyone. I think her name is Tina. The PT staff is awesome. But they do not get to work with the patient all the time.
macaml
1
|
December 29, 2017
DO NOT GO HERE! DO NOT TAKE YOUR FAMILY HERE! My grandmother was transported here from the James cancer hospital. We were told that they would meet her tracheostomy needs and transport her to the James for radiation. Her tracheostomy was to be suctioned every 1-2 hours. She was there for about 3 hours and hadn’t been seen by a nurse once but we told staff that she couldn’t breathe so finally a nurse came in and said her mouth was dry and just gave her a humidifier instead of suctioning her trach. 3 hours after that she STILL had not been suctioned which led her to stop breathing and she has to be rushed to a near by hospital. She was only there for 6 hours and the neglect by the staff and lack of care lead to this emergency. How is this place even open?! I repeat, DO NOT GO HERE or take your family members. Disgusted!!!
M2d2
4
|
September 29, 2017
Convenient location, the week day staff is good. They seem a bit strapped on weekends and holidays. I have had two parents come here for rehab. The physical therapist, nutritionist and social work team really seem to care.
fuming daughter
1
|
August 25, 2017
My mother has been in Heartland for 4 months. She left yesterday to have major surgery on her cervical spine. Today when she returned, we were told they had moved her out of her rehab room to a double long term care room. All of her belongings are in boxes, her special mattress did not get moved. My 92 yr old mother is crying and sitting outside refusing to go into this new room with another person she doesn't even know. We were not given any notice to prepare her for the change. Shame on the mgmt for this horrible change. I am going to report this deplorable care and action to whoever I can. Don't ever come to this facility!!!
Provider Response
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Services and Amenities of Heartland - Uptown Westerville in Westerville, Ohio
General
- Resident Capacity: 180
Medicare
Health
1.0
Overall
2.0
Quality
5.0
Staff
1.0
About Heartland - Uptown Westerville in Westerville, Ohio
Heartland - Uptown Westerville is a Senior Living provider in Westerville, Ohio that offers residents Nursing Homes services. Contact Heartland - Uptown Westerville for more details on services and rates.
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