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Seneca Health Care Center

2987 SENECA STREET, West Seneca, NY 14224

(800) 558-0653 (Call a Family Advisor)

2.08

(12 reviews)

Offers Nursing Homes

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Reviews of Seneca Health Care Center in West Seneca, New York

2.08

(12 reviews)

  • Facility

    2.1

  • Staff

    2.3

  • Food

    2.0

  • Activities

    2.0

  • Value

    1.4

MaTaba

1

October 10, 2023

I am a friend or relative of a current/past resident

My sister is here This place is filthy! There has been a cookie under the her bed for four months! I keep taking pictures of it with dates on them! I haven’t picked it up myself just to prove a point. Staff is lazy, most days they don’t even get her dressed They don’t take care of her nails her teeth or her feet They bring in her tray while she is lying down and don’t sit her up to eat! There is never a pillow case on her plastic pillow She had the same nightgown on for days on end. This place should be shut down!

Provider Response

Thank you for your feedback. We strive to provide a clean, nurturing environment for our residents, employees and visitors. Your comments have been shared with our administration and our housekeeping team.

Kevin Rothsby

1

June 12, 2023

I am a friend or relative of a current/past resident

Please do not send your loved one here. The nurses are lazy and disrespectful. Not only was my mom covered in her own filth, but it has happened in numerous occasions and nothing has improved. For a place that charges and gouges people for as much as they do, they could at least give the people they serve some dignity and respect.

Provider Response

Dear Kevin – thank you for sharing your feedback. We’re sorry to learn of your dissatisfaction. Our team works hard to provide a nurturing and dignified environment for those living and working here. We will look into the matter, and your comments will be shared with our staff.

James

1

April 23, 2023

I am a friend or relative of a current/past resident

Dad was at Seneca Health Care Center and I would highly suggest not to bring anybody there. It's dirty. I know there's always good people working in places, but the staff there was just marginal at best. They had too many residents for each staff member. They had like a 13 to 1 ratio, which I thought was ridiculous. They had meals that were pre-made. They would just serve them on a tray and leave. The room was very cluttered and very small. They had to have a shared room with somebody else. You paid $5,000 a month more, which I thought was outrageously costly. The activities were marginal at best, too. The hallways were extremely cluttered, and in an emergency, you wouldn't be able to leave in a timely manner.

Provider Response

Dear James – we appreciate your feedback and would be interested in speaking to you more in-depth regarding your dissatisfaction. Please feel free to reach out to our Administrator or Director of Nursing at your convenience. We look forward to hearing from you.

katierose222

1

February 15, 2023

I am a friend or relative of a current/past resident

Short staffed. Dirty rooms. No one returns calls. No rehab on weekends.

Provider Response

Dear Katie – we’ve received your feedback and are sorry to learn of your dissatisfaction. Our team works hard to create a respectable living and working environment with progressive programs and services. We would welcome an opportunity to speak to you in greater detail. Our Administrator can be reached at your convenience. We look forward to hearing from you.

Bmackie04

1

January 18, 2023

I am a friend or relative of a current/past resident

Social worker snarky, administrator NEVER returns calls.

Provider Response

We’re sorry to learn of your dissatisfaction and would be interested in learning more about what your comment about our Social Worker means. Please feel free to reach out to our Director of Nursing at your convenience. We look forward to hearing from you.

spokesperson for mom

1

December 12, 2022

I am a friend or relative of a current/past resident

Majority of staff were caring and dedicated to patients, but their efforts are controlled by the doctor's orders. Our mother's doctor had her overmedicated for 5 weeks, to the point where she continuously fell asleep during her therapy. We were not allowed to meet with the doctor to discuss our concerns. As a result the Insurance company stopped covering her rehab. After being moved to long-term care, the doctor allowed our mother to sit in her bed/room and deteriorate for an additional 6 weeks. No plan to improve her quality of life. She left Seneca Manor weaker than when she entered, 20 pound weight loss, bed sores, and shingles due to the stress she went through. No support or help from administration. Their job is to keep the beds filled and bring in the money. No care or concern for the patients.

Provider Response

We’re sorry to learn of your dissatisfaction and would welcome the opportunity to speak to you regarding your mother’s care, and insurance concerns. Please feel free to reach out to our Administrator or Director of Nursing at your convenience. We look forward to speaking with you.

honestgal

2

January 28, 2021

I am a friend or relative of a current/past resident

Short staffed, some staff are uncaring. Food is not good and served cold

velvettarocks

3

April 12, 2018

I am a friend or relative of a current/past resident

Staff is wonderful, caring and helpful. There has been a change in the past couple weeks, dog is no longer there, the beautiful fish tanks have been removed and there is a bad smell through out the facility. Hopefully these are temporary issues.

Provider Response

We want to share a few facility updates with you. Our beloved dog Snowball is now living out his retirement years in a loving home with a friend of the facility. In addition, our fish tank was removed at the recommendation of the Department of Health due to the potential for a bacteria to develop in the filter of the tank. The fish are now swimming happily in one of our employee's home tanks. Thank you for your comments.

captainmoe

1

July 10, 2017

I am a friend or relative of a current/past resident

Horrible staffing. This can't be safe for the patients. My grammas roommate didn't even get her dinner. I told them and she got it an hour later.

Provider Response

Thank you for sharing your thoughts. Our dedicated staff works tirelessly to ensure the health and welfare of those in our care. Your comments have been shared with our nursing and dietary staff.

PivotalGG

5

June 21, 2017

I am a friend or relative of a current/past resident

My mother was a resident at Seneca for over 5 years before she passed away at age 97.. Over that time I got to know many of the staff members quite well and they were all caring and friendly, and dedicated to making life better for all the residents there. I cannot say enough good things about this facility and the loving staff that work there.

Provider Response

Your kind words are very thoughtful and mean the world to our staff. Thank you for taking the time to share your comments. It was our pleasure to care for your mother.

harhen

5

June 20, 2017

I visited this facility

My wife was there because she had a fall and home and was afraid to walk. the staff was terrific in getting her out of bed and walking. before too long she was confident enough to come home. they even helped make arrangements to have people come in to help when she was home. They were a blessing.

Provider Response

Thank you for taking the time to share your thoughts about the care your wife received at Seneca. It was our pleasure to help her recover and get her walking again.

jsgarden1

3

March 31, 2012

I visited this facility

My mother has lived at Seneca Health Care Center for a little over 2 years. They are a pretty decent home. My only gripe is that they can be understaffed at times. During the day, there may be 40 employee vehicles parked in the lot, in the evening if there are 4 or 5, that is as lot. I know that some aides take a bus to work, but upon entering the building, you can see they are short staffed. I am able to visit quite regularly, so I can "keep an eye" on my mom.

Provider Response

Thank you for expressing your feelings. Our dedicated staff works tirelessly to ensure the health and welfare of those in our care. Your comments have been shared with our administration.

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Services and Amenities of Seneca Health Care Center in West Seneca, New York

General

  • Resident Capacity: 160

Medicare

  • Health

    3.0

  • Overall

    2.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 335504
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Seneca Health Care Center in West Seneca, New York

Welcome to The McGuire Group’s family-owned Seneca Health Care Center located in West Seneca, NY. Since 1974, we have been committed to pioneering and integrating progressive programs and services that include inpatient rehabilitation, skilled nursing care, palliative care and respite/short-term care. This commitment has resulted in our facility continuously receiving outstanding 5-star ratings from the federal government, which rates every facility in the country. In addition, for the past five years, the NY State Department of Health has issued a Nursing Home Quality Initiative that evaluates nearly 600 nursing homes in the state based on quality performance. Seneca is among an elite list of facilities state-wide that has achieved the top quintile status for 5 out of 5 years, with The McGuire Group being the only multi-facility provider in the state to have achieved this milestone. Our staff welcomes you to complete an online admission application and make an appointment for a personal tour. Thank you for your interest in Seneca Health Care Center.

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