Consulate Health Care Of West Palm Beach

My husband was in Consulate, which was not very nice and never had anything going on. The food was terrible. They allowed smoking whenever they wanted. I would not recommend it to anybody. They needed to improve on everything.

My mother died on December 8, 2015 at Consulate Health Care nursing home, West Palm Beach. I have no issues with the nurses, helpers, but the management is terrible. Before my mother died, I pre paid the entire month of December, and expected a prompt refund of several thousand dollars for the unused days. I phoned the West Palm Beach office weekly for the past two months for a status of my refund, but all I got was lies, excuses that I missed the mailings of checks that week, it will be sent next week, etc. Next week is always next week. My last phone call of Feb 5, 2016 was not even taken by anyone at their office. Management has a do not care attitude, no compassion for the family member. It is hypocritical that on the phone they have a recording about how caring, compassionate they are, and list of "values" posted on their premises. Management has a low moral fiber to put anyone through all this, at a time like this. Their conduct is adding to the grief and pain of loosing my mother, and they are holding back money that they are not entitled to which I need for other expenses. I would not recommend this place to anyone, and urge caution in any dealings with them.

I visit my mother at Consulate Health Care at least three times a week. It’s a great facility. The staff are excellent and very attentive. The rooms are fine. My mom was first brought into rehab and now they’ve moved her into long-term care. She’s doing physical therapy almost every morning. In the afternoons, they have someone who comes in and sings for them. Any events and birthdays they celebrate with a little party in the lobby. If something happens to my mom, such as when she fell trying to get out of her wheelchair, they call me immediately. When my mother broke her hip seven years ago, she came here to recover. My aunt who passed away years ago also stayed here, and she never ever had a problem. I love Consulate. I have no complaints at all.