I have had a relative at this facility for several months now, and I am removing him a.s.a.p. First impression is that it is light, and clean without too much smell of urine. But when a person stays there you can see the nurses/aides do not do their job, and care about or for the patient. My relative has been badly neglected by this facility. I will be making a complaint to the State of Ca. Dept of Public Health.
This facility keeps the patient in a dirty diaper for hours, and the same clothes they wore the day before just sleeping in a diaper not putting on their pajamas. If any illness occurs the nurses assigned to the patient do not do anything about it until you see your loved one is ill, and then you have to request for the nurses to address the illness. My relative basically stays in the room or in the hallway on a wheelchair all day without anyone attending to his needs. The Rehabilitation therapy is very minimal with Rehab Aides mostly doing the rehab, and barely helping the patient to get better.
The facility has a new administrator, and he is not anyone to complain to. He does NOTHING about your concerns, and he does NOT act professionally in his dealings with relatives.
The bottom line is if I knew what I know now, I would NEVER have put my relative into West Valley Healthcare Center. I'm giving you good advice if you love your loved one!