Aventura at Pembrooke

recent stay

DISGUSTING FACILITY, cold food, unsafe and unsanitary. Hasn’t been cleaned in months or longer. RUN!!

Don

I went to Aventura at Pembrooke. I didn't like that place at all. It was all run down. All the doors were marked up where wheelchairs have rammed into them, I guess. It just seemed really old, and the entryway where you walk in was a little small. I wasn't impressed at all with that place. We went there for an appointment, and when I got there they had no one there who even knew we had an appointment. They brought this guy down from the third floor at the last minute, and he could barely speak English. He was walking my wife and me through this old building and trying to explain things, and I could barely understand him. It was really a bad experience. They had no idea that I had an appointment. It looked old and run down, like it needed a lot of paint and repairs before it would look nice -- maybe. The staff members were nice. They seemed like they were all caught off guard and weren't prepared for our visit.

sadly concerned

The rooms were renovated. It seems as if they renovated he rooms to make up for the bad service and care. My family member has gotten so sick and it seems like there is always something happening. The facility smells bad and dirty. The staff is always changing that worries me. They do not call you back when you leave messages.

Andijoy

Horrible experience, I would not recommend this facility to anyone. It is dirty, the staff doesn’t care and they definitely do not have the patients best interest. Along with personal items going missing... just awful.

lost000

My mom got bed sores and fell off the bed.

LindaR.

My uncle has been a resident at Pembrooke for a few years, and we feel blessed and grateful that the staff has been so kind and caring.

lJason

’ll be honest and say, looking at past reviews scared my family. We were informed that they were taken over by new management and that things have changed and are continuing to change. We took a chance and went to check it out. We needed a place for my mom who has dementia, is in the late stages and needed physical rehab after being in the hospital for 2 weeks. She had a mental breakdown due to her previous facility stopping a medicine cold turkey. That scared most places. We were in a tight spot and needed a place. We made up our mind in the parking lot afterwards. Bob, the director of admissions, was amazing. He wasn’t sale-sy or pushy. He was upfront and honest about everything. He did what he could to make it work AND make ya comfortable. Debbie, head of the nursing department, wasn’t afraid of our situation with mom having had a mental breakdown....so many places were. We moved mom in the next day. The staff couldn’t have been more welcoming and accommodating, everyone was so sweet. Mom has been there over a week now and nothing has changed. Everyone in the building has been so happy to help mom, and help us. I absolutely recommend giving them a chance. You won’t be disappointed.

becky low

We have been blessed that our family member was admitted to this home, the care was great, the ownership takes personal pride and is very dedicated to the individual residents needs, this helped iron many of the difficulties in admission and during the stay, Absolutely recommend

familyfirst0101

The staff answered all of my questions promptly and professionally - and is always available . My father has had several short term stays in the area in the past year. My main concern was clinical care - this is not a problem here. He received excellent care and Therapy department was phenomenal! Bottom line is my father was stronger when he was discharged . Thank you Aventura at Pembrooke !

Ms. Kokoszka

It's really amazing how wonderful this facility is now! New owners, new management, new staff and so many new upgrades. It's so happy and friendly now and the staff is so caring.

phillygirl116

It’s just bad, it smells awful, and they go through staff so quickly

marquismsy

staff is very devoted ,and highly accommodating, received a newly done room ,meals were very good ,and the atmosphere was homey,enjoyed the rehab staff , and out door area

HappyFamily11

Love visiting at Pembroke and seeing how happy she is. The staff are so nice and treat everyone with dignity

visitor1130

I visited Pembrooke Health and Rehab, the people who worked there were very nice, they gave me plenty of information, and they were very helpful. However, I did not care for the facility because the rooms seemed like a hospital room. The place didn't feel like a home. They do have a therapy room. I noticed the smell of urine on the first floor, the residents don’t stay there, and I don’t like that. I talked to the staff members and they were all wonderful people. They’re in the middle of remodeling.

Kelly

The woman from Pembrooke that I spoke to was wonderful. My mom is in long-term care. The place is an older building but OK. Everybody seems OK. Sometimes when my mom falls, I don't always get a notification. They do a lot of coloring and bingo. The staff is wonderful and great. My mom moved in the last week of March.

JS525758

They told us that Pembrooke was just sold and that they will be refurbishing it because it definitely needs to be refurbished. The staff is very good; my mom loves them. They have two dining rooms: one has a special menu, and the other one has a menu that you can choose from. My sister and I are the ones in charge of our mom, and one thing that I have a little peeve about is that it seems they want to deal more with my sister than me. When I call and leave a message or ask for confirmation, nobody ever returned my phone calls.