Heritagespring Healthcare Center of West Chester

7235 HERITAGESPRING DRIVE, West Chester, OH, 45069
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Reviews of Heritagespring Healthcare Center of West Chester

based on 11 Reviews

Dis-appointed November 29, 2016

I am a friend or relative of a current/past resident

I would not recommend this facility. My mother-in-law was in for rehab. for knee removal. She would buzz the nurses for assistance to go pee. She would have to wait up the 20-30 minutes for help. Nurses would be in Nursing station shooting the breeze every time I was there (Daily). On Tues I set it up to take her out on Sat. Reminded them Thurs & Fri. They told me when they would be done with IV antibiotic. IV was started 45 min later then I was told. The Buzzer buzzed for 30 min Telling us IV was done. I told them 4 times before they came to turn it off and finish up. I would not have been upset but there were 7-9 Aides/nurses sitting in/around nurses station each time I said something. I was not a happy camper. Also Food trays would sit in her room for hours.

Ky22 September 13, 2016

I am a friend or relative of a resident

Although Heritage springs has a clean and inviting atmosphere, the care by aids and nurses is lacking. At one point I asked a nurse to help me get my mom on the toilet...her response...I'm going on break so you will need to find someone else. To say I was shocked is an understatement. I did not report the incident as I didn't want her to take it out on my mom. When my mom passed away, only one nurse said how sorry she was for my loss. While removing my mom's items...no one else said a word about her passing. To me this showed a lack of caring. This is an expensive facility and not worth the money we paid.

advocate2015 May 06, 2015

I am a friend or relative of resident

Don't place anyone here! It is terrible. We took my Dad out as soon as we found another place open. When he was admitted, no one even welcomed us or told us what procedures they had in place. I got locked in a hallway because no one told me there was a code. We pressed the call button and no one came. The man next door had his TV blaring. We switched rooms 3 times that night (the same day my Dad had been in the hospital and he was exhausted). All the TVs were so loud. The doctor that came in didn't even read his chart and thought he was taking Xanax and diuretics (only listed on his chart for emergencies). I couldn't wait to get him out of there. I didn't leave his side and was promised a recliner but slept on the floor on a pile of Depends! This place has serious issues!

kpm October 31, 2014

I am a friend or relative of resident

Very poor medical assessments. Very poor communication regarding end of life issues. Impersonal and overworked staff. Would never place another loved one there.

Caring85737750 July 22, 2014

I am a friend or relative of a resident

They have more to offer at Heritagespring. It's a cleaner, nicer nursing home. They have their accidents out in the hallway, but they seem to get everything cleaned up. The food is better there. There might be times there might be food trays laying around in the dining rooms, but they seem to get things cleaned up as quickly as possible. The dining rooms and the hallways are nicer. It's a much newer-looking building. That area is very nice. There's a big pond across the street. They put tablecloths on their dining tables, and everything just looked better there. There were times that my wife was complaining about the staff not getting to her fast enough there. Sometimes it was good. The last time before she left there, she was screaming, yelling, had a lot of complaints about what should have been done or followed upon. On both floors, they have a game room. They can go in and they can get on the internet in there. They have games they can pull out. They have slot machines that they use their coins in, and if they need coins, the machine will spit them out, or they can go ask for more coins and they just pull the handle on these different slot machines. It has a nice big piano in the middle of it on one floor, and it has a beauty shop.

dhr July 22, 2011

I visited this facility

I agree that Heritagespring is all about the money. My mother's bill was incorrect every month...always in Heritagespring's favor. I am not talking a few dollars...hundreds of dollars. The administration avoids families...I tried for over 4 months to speak with the admisnitraion and was never able to talk to anyone nor did anyone return my calls. I was at the facility visiting my mother daily and seldom say a RN. A chari/bed alarm would ring for a long time before anyone checked on the resident. I know on at least 2 occasions my mother fell and it was a visitor who finally investigated why the alarm was going off...thus the visitor was the one who got the staff who ignored the alarm. Although my mother seemed content at Heritagespring, she often complained that the aids were rough with her. Heritagespring is a beautiful facility that is clean but is lacking in most other ways.

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About Heritagespring Healthcare Center of West Chester

Heritagespring Healthcare Center of West Chester is a nursing home in West Chester, OH that provides patients with skilled nursing care as well as private or shared accommodations. Contact Heritagespring Healthcare Center of West Chester for more details on housing, services, and rates.

Features of Heritagespring Healthcare Center of West Chester

Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 366301
  • Ownership Type: For Profit Corporation
  • Date Certified: 05/01/2017


  • Resident Capacity: 144

Location of Heritagespring Healthcare Center of West Chester

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