Heritagespring Healthcare Center of West Chester

7235 HERITAGESPRING DRIVE, West Chester, OH, 45069

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Reviews of Heritagespring Healthcare Center of West Chester

11 Reviews

October 31, 2014

By kpm

I am a friend or relative of resident

Very poor medical assessments. Very poor communication regarding end of life issues. Impersonal and overworked staff. Would never place another loved one there.

July 22, 2014

By Caring85737750

I am a friend or relative of a resident

They have more to offer at Heritagespring. It's a cleaner, nicer nursing home. They have their accidents out in the hallway, but they seem to get everything cleaned up. The food is better there. There might be times there might be food trays laying around in the dining rooms, but they seem to get things cleaned up as quickly as possible. The dining rooms and the hallways are nicer. It's a much newer-looking building. That area is very nice. There's a big pond across the street. They put tablecloths on their dining tables, and everything just looked better there. There were times that my wife was complaining about the staff not getting to her fast enough there. Sometimes it was good. The last time before she left there, she was screaming, yelling, had a lot of complaints about what should have been done or followed upon. On both floors, they have a game room. They can go in and they can get on the internet in there. They have games they can pull out. They have slot machines that they use their coins in, and if they need coins, the machine will spit them out, or they can go ask for more coins and they just pull the handle on these different slot machines. It has a nice big piano in the middle of it on one floor, and it has a beauty shop.

July 22, 2011

By dhr

I visited this facility

I agree that Heritagespring is all about the money. My mother's bill was incorrect every month...always in Heritagespring's favor. I am not talking a few dollars...hundreds of dollars. The administration avoids families...I tried for over 4 months to speak with the admisnitraion and was never able to talk to anyone nor did anyone return my calls. I was at the facility visiting my mother daily and seldom say a RN. A chari/bed alarm would ring for a long time before anyone checked on the resident. I know on at least 2 occasions my mother fell and it was a visitor who finally investigated why the alarm was going off...thus the visitor was the one who got the staff who ignored the alarm. Although my mother seemed content at Heritagespring, she often complained that the aids were rough with her. Heritagespring is a beautiful facility that is clean but is lacking in most other ways.
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About Heritagespring Healthcare Center of West Chester

Heritagespring Healthcare Center of West Chester is a nursing home in West Chester, OH that provides patients with skilled nursing care as well as private or shared accommodations. Contact Heritagespring Healthcare Center of West Chester for more details on housing, services, and rates.

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