East Neck Nursing & Rehab Center

(11)
134 GREAT EAST NECK ROAD, West Babylon, NY, 11704

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Reviews of East Neck Nursing & Rehab Center


Overview of Ratings

1.6
11 Reviews

December 27, 2013

By Caring81780350

I am a friend or relative of a resident

EastNeck Nursing and Rehabilitation Center needs a lot of improvement. It's outdated. You come into the lobby, everything looks nice. You walk around on the first floor, it's bright. But they can still make the place more cheerful, it would help a lot. I've never seen a porter come. When I go up, I use my foot to scrape the candy wrappers and some dirt comes off the floor. They don’t really have housekeeping the way they should. My aunt is okay there but I would like a place where she can have her own room and her own personal little place that you can't get there. The staff is pretty okay. They sure are handy and do the best they can with the staff they have.

September 26, 2012

By onlychild1

I am a friend or relative of resident

As a family member (son) of a patient at East Neck I was almost totally dissatisfied with the care, responsiveness, professionalism and compassion of the staff. The social worker was arrogant, unresponsive, unsympathetic and downright rude. The Administration was harder to find that Saddam Hussein. The only bright spot in the whole experience was the genuinely kind and caring physical therapist assigned to my Mom. The social worker almost single-handedly derailed weeks of effort on my part to get my mother transferred to the same nursing home as my Dad so they could be together. Their treatment of the residents amounted to piling them together in the "day room" with a single small screen T.V. and no stimulation or entertainment. I couldn't get Mom out of there fast enough. The fact that the social worker dragged her feet on cooperating with both me and the facility I wanted her transferred to shows me that the facility is desperate to hang onto whatever residents they have. I would NOT recommend this facility. I give it one star only for the physical therapist.

December 26, 2011

By maryann123

I am a friend or relative of resident

I cannot say enough good things about this provider. From the first time I stepped into the facility I was treated with kindness and compassion, plus a thorough knowledge and understanding of the services. The lobby looks like an old world home. As I walked through the halls for my tour, residents easily spoke with me and initiated conversation, which to me was a sign that they were happy and personable. The staff was just as outgoing and friendly and didn't hesitate to speak with me. I loved all the therapists that worked with my husband, as they were very knowledgeable, patient, and understanding, not to mention intuitive to my husband's needs. Nursing staff as well as aides were extremely caring. My husband was there during Thanksgiving and every one of them was happy to be working and made it a special day for all the residents. Their upbeat attitude was refreshing. The Holiday Tree Lighting was also a very happy event, with many staff returning with their children. The social worker was a great advocate for us and gave us the correct information and an array of services for when my husband was discharged. In 3 years that my husband has been ill and in and out of hospitals, this was the first time I encountered a knowledgeable social worker that knew what she was doing. She arranged my husband's trip home, as well as home health care, all of which went seamlessly. I loved that the residents have choices of not only activities, but where to dine. There are accommodations if I or other family members wanted to eat with my husband in the library room. Residents may also eat in the day room or in their own room as well. The facility also has a small pet visitation policy. My husband was always kept neat and clean, as they shower the residents several times a week. I found the facility to be neat, clean, and for the most part odor free. Rooms are basic, but residents may decorate them with photos, plants and memorabilia. The meals were good. When my husband could no longer chew solid meats, they chopped them for him. This was the first facility that I actually got to meet the nutritionist. I would rate the therapists, the nurses, aides, social worker, and medical director a 5 out of 5 not only because of the quality of care and services, but because they embrace a philosophy that is proactive for residents and their families with on-going communication.
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Features of East Neck Nursing & Rehab Center


Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 335681
  • Ownership Type: For Profit Corporation
  • Date Certified: 05/01/2017

General

  • Resident Capacity: 300

About East Neck Nursing & Rehab Center


East Neck Nursing & Rehab Center is a nursing home in West Babylon, NY that provides patients with skilled nursing care as well as private or shared accommodations. Contact East Neck Nursing & Rehab Center for more details on housing, services, and rates.

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