Hill Haven Nursing Home | Webster, NY

1550 EMPIRE BLVD, Webster, NY, 14580
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Reviews of Hill Haven Nursing Home | Webster, NY

based on 6 Reviews

thymesgoneby January 23, 2015

I am a friend or relative of resident

Our experience with Hill Haven was extremely bad. My mother in law went there for rehab in December of 2014. While there she developed a cough, after several days she was seen (after much complaining) and given a cough drop every six hours. Her cough continued to worsen and I also started to ask daily for something to be done. I asked every day for a week for them to get the doctor for the rapidly worse cough, they gave her cough syrup that still did nothing. Her room was next to the nurses station and she was easily heard out there. They took no further action. Her cough was so bad that she couldn't talk, she would cough until gasping for breath which would cause her to cough again. I have been told that in her last week there she was seen six times by either the Dr or the nurse practioner, if that is the case why didn't they take further action? She requested once,just after the night nurse came on, to go to the bathroom,the night nurse herself told mom to"go in her diaper that's why she was wearing one", then she left mom without helping her to the bathroom. Last but certainly not least, she developed a bladder infection while under their care. They DID put her on a regimen of cipro and a drug used for bladder pain that turns the urine orange. Upon finishing the meds she still complained of pain while urinating and that she could tell that the infection was still there. They didn't do another thing. We brought her home on 1/10, a Saturday;she was in so much pain while peeing that I called the on call Dr at her practice. He called in cipro and we got a full dose into her that day. By Tuesday she was much worse both the bladder infection and the cough were out of control. The Dr said she had an institutional pneumonia and they straight cathed her for a sample for the lab, they didn't get urine, they got pus. A change in antibiotics was made to Backtrum and I brought her home. On Saturday morning she showed me that she was bleeding and passing clots when trying to urinare. She refused to go to the hospital for two days while continuing to bleed and pass clots, on Monday the Dr convinced to go to emergency. Of course she was kept there and is STILL there, thanks very much to Hill Haven. If they HAD seen her six times that last week then why didn't they address these two issues? I believe it is a case of neglect. Don't send your loved ones there especially if they can't stick up for themselves, both mom and I repeatedly asked for help and we were completely disregarded. Hope this saves others from horrible experiences.

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About Hill Haven Nursing Home

Hill Haven Nursing Home is a nursing home in Webster, NY that provides patients with skilled nursing care as well as private or shared accommodations. Contact Hill Haven Nursing Home for more details on housing, services, and rates.

Features of Hill Haven Nursing Home

Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 335247
  • Ownership Type: Non Profit Corporation
  • Date Certified: 05/01/2017


  • Resident Capacity: 288

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