Caring.com
Caring.com

(800) 558-0653

Mission Point of Clarkston

4800 Clintonville Road, Clarkston, MI 48346

(800) 558-0653 (Call a Family Advisor)

2.21

(19 reviews)

Offers Nursing Homes

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Explore Nearby Verified Providers

Be sure to consider these verified communities in your search.

Get cost information
Find out availability
Ask about payment options

Reviews of Mission Point of Clarkston in Clarkston, Michigan

2.21

(19 reviews)

  • Facility

    2.6

  • Staff

    2.6

  • Food

    2.2

  • Activities

    2.4

  • Value

    2.3

First timer

5

September 29, 2023

I am/was a resident of this facility

The therapy team here is awesome they are very kind and caring. They do therapy according to your needs. They will never fail you. They go above and beyond. The nurses are very kind , caring and considerate for the most part . The activity department is awesome they truly care about the residents. They go above and beyond to involve the residents in the activities and try to get people out and about. I believe they all deserve a raise or more recognition for sure. Speaking of recognition they have a form to fill out for complaints which is good, but they need to have a form where you can recognize the good in people. We as humans will go out of our way to point out the negative things. So just a suggestion we need to have forms to fill out to recognize staff that ho above and beyond the world had so much negative why not add positive things in life. You would be surprised how much of a difference even just a small note of positive recognition makes. Just as any places now days work ethic is at times a thing of the past But there are still aides or cinas that still have work ethic which makes it nice when they are working with you. At times when you come across the ones that don't take their job seriously of course it's.a bummer for you. But there are alot of as I said great aides, which when you have the great ones that take their job seriously it makes a difference in your day.

Horatio1023

1

July 27, 2020

I am a friend or relative of a current/past resident

This place is negligent. My father was there for almost 2 weeks. His food was cold, his meds were never on time, they lost his clothes, ants were everywhere. He called for help to go to the restroom. After 45 minutes he called again. They told him no one was available and to just wet himself. He then laid in the wet bedding and clothes for quite awhile until someone finally came to change him. Lastly his blood sugar dropped so low he had to be revived by paramedics. This happened two days in a row. I would never let any loved one go there

Provider Response

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please call us at your earliest convenience so that we may escalate the concern.

falconry

3

July 15, 2020

I am a friend or relative of a current/past resident

I had a family member in this facility for rehab and following are his comments and some from his family. First - kudos to Nik, nurses Kelly, Jody, Harold and all the aides were helpful and nice. However, the meds were often not delivered on time and even forgot to order them on occasion so did not get till next day. There were ants a couple days on the meal trays. Double portions that were asked for were not always received. Kudos to Dr. Best - he seemed caring and concerned about patients. From my family - the administrative staff did not respond in a timely manner to their phone calls. In fact, the administrator never did call back. Suzanna did eventually return calls and was nice. The front desk receptionists were all pleasant and helpful.

Provider Response

Thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

Alton III

1

January 11, 2020

I am/was a resident of this facility

I was in a 3 man room. My area was 66 sq. ft. Sometimes I would have to leave the room due to the smell. The food was awful. Servings to small. I had to get double portions. Meals always late. Could not get coffee until 8:00am. Showers were scheduled only twice weekly. The nursing staff is overwhelmed and over worked mainly because they are short staffed. All the time. Therefore my prescribed medications were consistently late. I had to leave, would never go back there even for a visit. I would NEVER recommend this facility to anyone.

Provider Response

Hi Alton, we appreciate your candid feedback. We are always looking for ways to improve. It is our intent to resolve concerns like this quickly. To help you, we need additional information. If you are willing, please contact us at your earliest convenience. Thank you.

ZOOM ZOOM

1

August 25, 2019

I am/was a resident of this facility

This facility has no fresh fruit. You have to pay for coffee with caffeine, ice cream and snacks. The personnel after 5 pm doesn't care about the patients. The administrative offices are non-existent. The worst facility I've ever been in.

Provider Response

Thank you for letting us know about your recent experience with Clarkston Specialty Healthcare Center. We strive to ensure every patient has a positive experience. Please reach out to us at your earliest convenience and we will try to resolve this with you.

Rkopsch

1

August 13, 2019

I am a friend or relative of a current/past resident

Our families experience here was horrible. I would never recommend this place to anyone. They lack compassion and are very un organized. The rooms are terrible they stuff 3 people like sardines in a room. If you want to visit your loved one there no room. I really have nothing positive to say about this facility.

Provider Response

We are disappointed that we did not provide you with a good experience. Thank you for taking the time to let us know. Please call at your earliest convenience so that we may escalate the concern.

SCOTT RAYMOND

5

June 29, 2019

I am a friend or relative of a current/past resident

ALL OF THE STAFF AT THE CENTER WAS EXCEPTIONALLY HELPFUL AND VERY NICE IN TAKING CARE OF MY MOTHER. NICHOLE JACKSON (SOCIAL SERVICE DIRECTOR) & SAVANNA WAS WONDERFUL AT WORKING WITH US ON THE CARE WE WANTED FOR OUR MOTHER. CATHERINE THE FLOOR AMBASSADOR WAS JUST AWESOME WITH OUR MOM.GREAT PEOPLE & STAFF. FIVE STAR.THANKS TO ALL OF THE STAFF .SCOTT RAYMOND

Provider Response

Scott, we're happy you found our staff to be so supportive during your experience here at Clarkston Specialty Healthcare Center. Thank you so much for your praise and kind comments about our team. Have a wonderful day!

Greatful guest

5

February 19, 2019

Other

I found the staff to be extremely helpful. Answered all of my concerns. Social worker Nicole is pleasure to deal with. She answered all of my questions with helpful answers and most of all she knew how to communicate with people. I can appreciate that.

Provider Response

Hi, thank you for sharing your positive experience!

Honda Man

4

January 25, 2019

I am a friend or relative of a current/past resident

The rooms are double occupant with a few single's some have nice tv's others are older models. The staff are friendly with a lot of turn over. Activities are fine if you like BINGO if not hope you get the good tv's. There is a large dining area and patient's seem to enjoy the dining. You cant please everyone all the time though.

Provider Response

Hi, thank you for taking the time to leave a review for us at Clarkston Specialty Healthcare Center. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

angryandfrustrated

1

December 14, 2018

I am a friend or relative of a current/past resident

they did not take good care of a pressure sore on my moms butt by not changing the dressing as often as they should and she was running a fever of 101.00 for 2 days and developed pneumonia and ended up in the hospital .

Provider Response

We are disappointed that we did not provide your mother with a good experience. Thank you for taking the time to let us know. Our expectation is that team members prioritize our customers' needs. Please call us at your earliest convenience to enable us to follow up on your concerns.

dl9910

3

July 18, 2018

I am a friend or relative of a current/past resident

I've been a visitor for 7 years to this facility, about 3-5 times a week. I had three very best friends at different times here for rehab and residency. Through these years, I have seen employees from nurses, doctors, aides, therapists come and go. Some that have left needed to. I've seen them hire others that are very compassionate and caring. The staff is trying to do their best to give enough attention to the majority of the residents. The residents here love bingo, ice cream socials, and spending time outside. On scale from 1-10, I would put a 6 for cleanliness knowing it is very difficult at certain times, like early mornings, to get to each room at once. I like to come at lunch time to visit more people in the dining room. I'm glad to see the facility encourages and brings down the residents to eat and socialize in the dining room. It is a healthier situation. The menus from 7 years ago until now are a lot healthier, tastier, well presented with a larger variety of menu. Also, the appearance of the residents are better groomed than when I would visit in previous years.

rudeytudey1968

1

April 17, 2018

I am a friend or relative of a current/past resident

HORRIBLE. Please don't ever send your loved one to this facility. My uncle was a resident here and though the aides were nice and caring others were NOT! My uncle developed an infection that had been brewing for weeks and weeks there. When it was brought up to the wound care nurse and nurses they had brushed it off and replied with "it's great, nothing to worry about." He was suppose to go home and instead was transported straight to the hospital. We are lucky he got there when he did. This place needs to be SHUT down. the place had s very unpleasant smell. More than others down certain hallways. I am thankful my family and I could go see my uncle everyday, if we didn't I'm not sure what would've happened. I feel bad for the other residents there who don't have families. The rooms are decent but the TVs are bound to break at any moment which had happened to my uncles. It could be very dangerous if a TV was overhead of a patient.

March 26th, 2018

4

March 26, 2018

I am a friend or relative of a current/past resident

Staff, Management very friendly and handles your needs and concern in a very professional way. Great Attending physicians in the facility. Professionalism of Social Worker Nicole was very impressive.

do not trust them

1

November 18, 2017

I am a friend or relative of a current/past resident

It's been 2 years ago today that my father passed away in this facility and I can't forget the night before he died. I called at approximately 5:00pm on a Wednesday and the day nurse was leaving her shift. My father was in a small section for acute care but there was NO URGENCY for care and my father was left unattended. I talked to this nurse for a short moment and she said that she thinks my father has an infection but she was leaving for the night. He was on a ventilator and a feeding tube. I called back again at 6:00 and talked to the night nurse JAMES and he made the comment that my father was JUST FINE. I asked him to please go check on my father and I expressed my concern and told him what the other nurse told me about an infection. I asked for the head administrator but everyone left for the day. He said he was TOO busy doing paperwork to check on him. I hung up trying to believe my father was JUST FINE as he said. I called back again, and again that evening, but nobody would pick up the phone!!! I tried not to panic but I was frantic. I live out of state and had been flying into Michigan every 7-10 days for my father. At this time I was out of state. I contacted a family member in Michigan and we decided to wait till the morning. Our plan was to get him out of the facility right away and into the hospital because we were very concerned about the negligent care at this facility. WE never saw an ATTENDING PHYSICIAN at Clarkston Specialty Healthcare. The administrator told me that we could not just take him out (AMA) AGAINST MEDICAL ADVISEMENT. I was flying into Michigan on Friday to get our own ambulance to bring him to the hospital. The next morning we received a call that my father passed away.

stoney623

1

March 6, 2017

I am a friend or relative of a current/past resident

Please please do not send your loved ones to this home. They say that there is always 2-3 aides on each Hall but that is furthest from the truth. If your lucky, on a great day there is two. Midnights you are lucky to find one. Food is almost never on time. Residents get baths if there is enough staff otherwise they go a week. Smell of the halls is horrific. I could go on and on but I hope you get the idea.

Robert427472

2

January 2, 2017

I am a friend or relative of a current/past resident

My loved one was in Clarkston. The facility was OK, but the room she was in was poor and small. The food and the general care was poor. We were very unhappy with it. I wouldn't recommend it.

Angel of life

1

April 27, 2014

I am a friend or relative of resident

PLease look into other facilities.. A family member was sent here and was neglected and by the looks of other patients so were they. Only 2 aids to assist patients and were not at all capable of doing so, food was cold and not at all acceptable for human consumption. Nurses were more concerned about telling coworkers about weekend and family issues rather than needs of the patients. Patients in wheelchairs left in hallways unattended, when concerned and wanted to speak to administration Bill was no help and also Becky ahead of nursing was absolutely no help ready to argue and not taking any concerns into heart! I would not even give this place a second thought they are there not to help. My question to them is when they are in need would they feel comfortable receiving care with the staff that they have in there now?! I would not nor should anyone else especially in the final days of life!

Towrds4ya

1

December 20, 2011

I am a friend or relative of resident

I would look into other facilities. My mom initially had some confusion and wasnt sure about what was going on. After hospice got on board and started caring for things, her care improved but the nurses are really rude and the aids are slow to respond. My mom waits half the day to get changed and we had to force them to shower her. The social worker there is nice but nice doesnt mean squat if your staff is neglecting my mom. Food is disgusting and money has come up missing and the staff is always borrowing her Wheelchair and Sling to get her out of bed, when she needs it, its a big ordeal to locate them again. They wanted to move her to a more attentive room but that room had no TV. ??? are they serious?

AnonymousDD

1

June 9, 2011

Friend or relative of resident

In 2007 after being in home caregivers for 5 years we decided it was time for professional healthcare services for our mother who had Alzheimers. Our initial assessment of this facility was a positive one after speaking with the Admissions Coordinator and taking a tour. However, in time we came to learn that there appeared to be a lack of professionalism with some of the nursing staff in meeting patient needs. We were appalled when we found Mom at dinner time with her glasses in her food as she was starring out the window. The food had gone cold, and judging by the look of how the food had hardened on her glasses it was clear that no one looked in on her for quite some time. When she needed assistance to walk to the rest room it would be up to a half hour before someone came her room, and it was often too late. This delay in assistance was also confirmed by Mom's roommate.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Mission Point of Clarkston in Clarkston, Michigan

General

  • Resident Capacity: 120

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 235461
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Mission Point of Clarkston in Clarkston, Michigan

Mission Point of Clarkston is a Senior Living provider in Clarkston, Michigan that offers residents Nursing Homes services. Contact Mission Point of Clarkston for more details on services and rates.

Map of Mission Point of Clarkston

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Oakland County, MI

  • Livingston County
  • Lapeer County
  • Genesee County
  • Wayne County
  • Macomb County
  • Washtenaw County
Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.