North Pointe Nursing and Rehabilitation

Heejin

My aunt in this horrible place. She is epileptic. She was refusing her medication and the person giving medication did not tell the nurse. She had a seizure and fell out of bed and broke her hip. Her bed was supposed to be placed in lowest level - but that not done. Now she has much pain and restricted mobility due to them. Staff sits on their cell phones at nursing desk rather than taking care of patients. Bad place.

GarethFT

This nursing home has had 5 administrators and 5 Directors of Nursing in past 1 1/2 years. Majority of that time there has been no Director of Nursing so chaos reigns. Patients go weeks without baths, medication errors are rampant because turnover is lightning fast. Meal times are irregular. Time to answer a call button is forever because they have one aid taking care of 20+ people. This home is running at about 50% capacity because they are old, dirty, and have terrible care while homes all around have waiting lists. Patients go hours with no one checking on them. Staff totally ignores any complaint.

JamieA

My mother-in-law was recently in this facility. She was not given her medication for three days! When questioned, the manager-on-duty showed my husband a list of her medications and assured him, she was receiving her medication. She is no longer there, and as a family, we strongly recommend others not to use the facility.

Karyn McKelvy

In past year this favility has had 4 Administrators and 4 Directors of Nursing. Because of awful management practices, they have lost at least half of their nurses and certified nursing assistances. Care plans (required by state) are ignored. Any issue brought to current social worker, Director of Nursing, or Administrator will be met with hostility and an attempt to somehow make it yourvloved one’s fault. Last year (2017) a daughter came in to find her mother covered in ants. In her outrage, she got lectured about speaking to staff in acresoectful manner. Parent company (Daybreak) in late 2016 was fined $5.3 million because fourr ofvtheir facilities because services were materially substandard and/or worthless. Think the “substandard and/or worthless” assessment pretty well sums up this facility.

Webster1945

My father was here for almost 5 years and there could be no better place if you have to put someone in a care facility. All the staff are caring and loving individuals and go out of their way to make sure the residenta are as comfortable as they can be. I hope I never have to be in a facility of any kind but if I do this is the one I would choose for myself.

John Carter

This facility has improved visually but deteriorated substantially in quality of care over the past five years. Aids and nurses are rotated without any concern to continuity of care for residents. Noise levels are excruciating. TVs blare side by side in tiny rooms. Roommates will change suddenly and without warning with no concern to compatibility. Residents are treated as inventory and moved about for the convenience of management. Management greets any complaint about care with hostility and total inaction. Stay away.

James105028850

I like that North Pointe was close to our house, and the staff was friendly, but I think they need to maintain their staff as they have a high turnover there.

Brenda Sexton

My mother was at North Pointe for 2 1/2 years, I was there for 7 months rehabbing from a serious health issue, my husband has been there over a year and is still there as of Aug. 2013. I feel that I know this facility very well. They are awesome! The lion's share of day to day care is done by Certified Nursing Assistants (CNA's). While I have found them all to be very good, at least 25% are as good as one could possibly get. They are cheerful, compassionate, hard working, and highly skilled. They take personal pride in making sure their charges are kept well groomed and clean. I recall a CNA wheeling my Mom out of a shower one day. She had styled her hair, put makeup on her, and added some simple costume jewelry. I had not seen Mom look so cute in years! My mother's needs at 90, my needs at 62 (mentally OK but physically very sick) and my hisband's needs with advanced MS were all VERY different. Yet North Point worked very hard to give each of us individualized care. Finally, state agency ratings leave much to be desired. When we were looking for a place for Mom, we started with the top rated nursing homes. We quickly found out that they only accepted relatively healthy residents. Mom had a very bad stroke, and needed a high level of care. North Pointe took her, and me, and my husband and took excellent care of us all.