Hillside Nursing Center of Wak

The lobby is beautiful and staff in reception area are kind. But behind the doors to where the residents and patients reside is where the facade ends. Nursing staff is found huddled at their station chatting and slow to respond to pleas for help. The aids and nursing staff used harsh vocal tones, careless rough handling of patients, and seemed indifferent to patients in pain. No steps were taken to prevent a pneumonia (no incentive spirometer or even suggestions to breathe deeply). Pnuemonia is almost inevitable when a patient is sedentary. If your loved one is unfortunate enough to be trapped here, please don't leave them alone. I observed a patient wheeled in her room with no TV or radio on, no access to water, a dirty diaper filling her room with a foul odor, and she had been left there alone for hours. She summed it up when she looked up at me and begged, "Please, please help me. I want to go home."

My mother has been a resident here for the past several years after being a resident at another local facility. We are very happy with the staff (most of the time), and find the management extremely receptive to comments. They've taken very good care of my mother and she has stated many times that she wouldn't like to be anywhere else.

My mother was in Hillside for two weeks for rehab. The rehab was very good, but I won't recommend the nursing home side. She had a horrible experience when she was placed there because they didn't have a room in rehab. The food was very unappetizing and did not smell very good. When she was transferred to the rehab room, it was very nice, private, and had a TV. The rehab people did an excellent job with her knee and arm. Everybody was very pleasant, and the nurses were very helpful.

Where do I begin? The halls smell like feces more often than not. I have caught the staff yelling at residents several times, staff ignoring residents when they are clearly trying to ask for help. I regret putting a parent in there. Please, if you have to do this facility visit frequently and at odd times of the day.

My husband preferred Hillside Nursing and Rehab. It was beautiful and clean with a nice staff. They had a rehab center, assisted living, and nursing care. It was really large, and the rooms were bigger, but the only thing I didn't like about it was there were only two rooms where you could be by yourself. All the other rooms had two people in them, and that just doesn't work for some elderly that are still in good shape. I don't think my mother-in-law would do that at all. It had been renovated and looked really nice, and the people I met were very friendly and nice.

Horrible nursing home, the CNA's are rough with the patients! Management sucks and they serve the same food over and over again each week! Do not keep your loved ones here you will regret it !

Terrible facility, the staff is over worked and UNDER PAID.The staff to resident ratio is unbelievable you can see they are very tired, 26 residents per CNA on night shift, how can they provide care!! Days are not much better. Out of date equipment, beds, small rooms, no supplies, residents are not being cared for properly due to staff turnover. Rehab is the Hilton compared to the rest of of the facility. I moved mama.

Halls are painted every year to look nice but aides continue to leave for higher pay as cost to residence rises. Owners are unfriendly, residents are over sedated, and aides are few per resident ratio. Conditions have worsened.