Willow Point Rehabilitation & Nursing Center

upstatemomma

I toured the memory care area of Willow Point as a potential residential option for my mom. The facility seemed clean and residents seemed pretty happy but I was surprised to see dementia/alzheimers residents sharing rooms. When I asked about safety concerns tied to potential verbal and physical altercations which can happen with alzheimers patients, the staff member cavalierly said "they don't remember it the next day anyhow". I was floored by the lack of professionalism and respect for these residents. Also, this same staff member rolled her eyes and made a joke about a resident for having her hand in her pants waistband. I do not believe, based on what I saw that this facility would provide the level of compassion or safety, I would want for my parent or for anyone suffering from dementia.

Dot L

Was a patient there twice this year for short term rehab. The staff was friendly, helpful and very professional. My room was clean and well maintained. I wouldn't hesitate to go there again. Staff was constantly asking if there was something that they could help me with. I was treated in a dignified manner and my privacy was respected. There was a library available as well as daily word puzzle sheets. A list of available activities was posted in my room. PT and OT staff provided daily therapy. There were alternative meals available if I didn't like what was offered on the main menu. The dietician visited me to ensure that my meal requirements would be meant.

Anne100

I was sent here in 2014 when I needed rehab after knee surgery. I am 5 ft 10 inches and my feet hung over the bed. They were clueless. I got bacterial pneumonia there. Now my friend who went there to recover from a stroke contracted Covid there along with 11 other patients. They have not been able to get her a phone for 3 days. I have contacted the administrator and supervisors to get this fixed. It is Christmas Eve and she cannot have visitors and still does not have a phone. She is very upset. This is detrimental to her health and welfare. Do not send someone you love to this facility. Very poor management.

Debi

Willow Point Nursing Home has been very good. My dad is very happy there. The place is really clean and there's no smell. They have varying activities like bingo and holiday activities. They have an activities coordinator. My dad has a private room and the facility seems to be very clean. The staff has been extremely helpful. From what I saw, the place is definitely above average, and they have helped me a lot. They have institutional food though.

joey22999

On November 02, 2016 my wife went to Willow Point nursing home because she had a disk problem in her neck and going down her right leg. She had to be in a wheelchair, and with my problem that I have she could not stay at home. She was very good up to February 21th and the doctor gave her anti depression pill. Right after the pill everything went downhill. She could not eat or drink and on March 05. I call up the nursing station and ask how she was doing, and the nurse said the same as yesterday. I made her call up the ambulance and send her to Wilson Hospital they could not do anything for her. So they send her back to the nursing home and in three day she died. I have to say all the aid’s, LPN, and the RN and the social worker help my wife. They told the doctor not to give her the pill, but he did anyway. I did not know I could stop it, because he has to call me before they give any pills to her. I did not know that because no one told me about that. You got to watch the doctors very close at they work there. I have to say this if the doctor know what he was doing my wife will be living now he would not give her that pill.

Kim386013

My mother is in Willow Point Nursing Home. It is excellent. The rooms and the dining area are very pleasant. The grounds are very nice.