I am a friend or relative of a current/past resident
In late fall of 2016, my father was in need of skilled nursing to assist with an ongoing urological issue, caused by, and in accompaniment with, a traumatic brain injury, and surgery. My father had baseline dementia, prior to his brain injury, but this exacerbated that considerably. My dad has a type of aphasia, which prevents him from expressing himself well, or, understanding most of what is said to him. This can be challenging for everyone. Manor-Care Ruxton was one of few facilities that accepted my father to continue his need for skilled nursing care, and rehab. I was apprehensive before admission, as we'd had less than easy experiences in the nearby acute hospital, and in a specialty hospital in the city, and also after reading other reviews on this site. However, our experience with Manor-Care Ruxton could not have been any better. It was a dramatic staff culture change from what we'd experienced elsewhere: staff always had smiles on their faces, were friendly, and truly cared for each patient. My dad was not an easy case- his dementia prevented him from being able to communicate, and he required demanding urological hands-on attention. Despite this, the staff that cared for my dad was never rude to me, inappropriate with him, or neglectful. In fact, I feel that the excellent care he received from the nursing staff, and Physical Therapy (his therapist was phenomenal!!! ), helped him regain his health and strength on levels I did not expect. Other physical therapists had given up on him (in another specialty hospital). The OT and PT staff were incredibly supportive to not just my dad, but me and my family. They communicated with me regularly, and I knew always had my dad's best interests at heart. The nurses were caring, responsible, and always attentive. While the food was not 5 star, the dietician and speech therapist worked with the kitchen to be sure my dad had satisfying/nourishing meals despite the fact he is a vegetarian. I was grateful for this, since my dad could not speak up for himself. I felt that the facility was generally clean, and always had staff around cleaning the rooms and shared spaces. The front desk reception staff was always courteous, very friendly, and knew my dad by name! My dad spent three weeks in Manor-Care, on the Ruxton-Ridge hall (first floor). If I were in need of rehab services, I'd have no problem going there myself. The staff is just that good. I don't typically write reviews, but I was so pleased with my dad's overall care at Ruxton Manor Care, I wanted to share our positive experiences.
Thank you for sharing HCybelle! We are proud to serve you father and we are happy to hear about the positive experience.
This place is a pit. Water damage in bathroom and my mom had her own pet mouse in her room. The therapy only seems to be over when the insurance money runs out. She was there 48 and no one reached out to communicate what to expect in terms of care. Don't both calling Social Workers, they don't call back!
The nursing staff seems to be okay, but my mom was supposed to be worked off O2, however, she got a whopping one hour of therapy a day and they tethered her to her room with an air separator so she could not walk around.
I will never, never, never have her go back there again!
This place is the pits. It's filthy; my wife's room has not been cleaned in three days. She cannot get up to go to the bathroom by herself after a knee replacement and it takes so long for someone to respond to her call button, she has accidents all the time. She has to request pain medication two or three times before someone remembers to bring it. The food is essentially inedible, not that you come here for the food but, it could be a little better. A few the nurses seems OK but their grasp of the English language is barely passible. Ali in all, I give it ZERO stars.
If I could click zero stars I would. My mother has been cared for my my sisters and myself while at MC Ruxton. They refuse to do anything requested even to call my mom by the name she prefers. The doctor, who only appears once every week or 2 (by his own admission), requested pureed food only, she never got that. So she got aspiration pneumonia from breathing in food and was in ICU for 2 days. They left her sitting up in a wheelchair unattended for hours and I discovered her slumped over with her face nearly at her navel. It took HOURS of my rubbing her shoulders to relax and straighten her back to lie flat on the bed.
My sisters and I try to come every day after work. We try to feed her food we bring, or anything soft they manage to get onto her tray, mashed potatoes or ice cream. My mom lost nearly 20lbs in the 3 weeks she's been there. Now she is in the hospital to try to balance her electrolytes. She will not be returning to MC if I can find another place for her.
My mother is in Manorcare in Ruxton, and I am very satisfied with the place. The nurses’ station on each floor is very clean, and they do a lot of communication and meetings with the family. They like us to be involved. Each resident is assigned to a specific nurse. The food is very good, and I was very impressed with it. The dining area and the utensils are very clean.
Manorcare Health Services - Ruxton is a nursing home in Towson, MD that provides patients with skilled nursing care as well as private or shared accommodations. Contact Manorcare Health Services - Ruxton for more details on housing, services, and rates.