The Club Health and Rehabilitation Center at The Villages

Tracy

My mother was at The Club Health and Rehabilitation Center at The Villages. There was absolutely nothing I liked about it. They neglected my mother. They did not answer the call lights. The food was not great. The staff was rude and ignorant. And there is not one good thing I could say about that facility. I would not put my enemy in that facility at all. The place was rusty, dusty, dirty, and ratty tatty. They need to improve the care of their nurses and they need to renovate. The front lobby looked spectacular. But then when you go in the back and you go into the rooms, the rooms had chipped wood, chipped paint, and dirty floors. They needed to have supplies. They didn't even have bedpans. They ran out of bedpans and my father had to go buy one at a store. The staff needed more training. I probably went 3 or 4 times to the administrator to try to resolve things. They need a whole new makeover and they need a whole new staff training for that place to be anywhere close to where my mom is at right now.