The Shoal

VLCN64

I don't give any stars on this place! My mom was there for just over a month...I would come in and she'd be soaking wet laying in her own filth! Some just a few mind you were doing their best, others not!! I have nightmares of this place where she died.....and get this...I paid for another month and the day after i paid my mom died...they cashed the check THE DAY AFTER SHE DIED ON MAY 16 making it the 17th of May.....they still have not reimbursed me and when I try to call they give me the run around!!! Please do not take your loved ones there....they are a disgrace to the profession!!! I'm still waiting for the reimbursement!!! It's not about the money....they cashed that check the DAY AFTER SHE DIED!!!!

Giving123

My mom was in rehab there for three weeks. The rehab staff are wonderful and very professional. They had my mom up and moving in no time.. I give that department 5 stars. The activity director is wonderful,l with the patients. I had to insist that the nursing staff take my mom to activities to help stimulate her mind. The nursing and care staff still need a lot more work. I took my concerns to the administrator, (he has been there for 4 months). He talked to me and said, he would be talking to the nursing staff and his goal is to get The Rio,up to one of the best facilities in Texas. The next day the care had improved. You do have to be there everyday, to make sure your loved ones are getting the care they need and deserve.. Under the new administration I believe, it is headed in the right direction.

pattiub

DO NOT EVER take your loved one to this facility. 1 CNA And 1 nurse to 20 patients for the entire short term care side. Slow response time. Patients are left in their rooms all day other than therapy.. They do not check on their patients during the day and sit in urinated diaper the entire day.. Only positives are the Physicians assistant and therapy. Staff is very unprofessional and poorly trained. Medications not given at appropriate times. CNA administering medications.

Frustrated4

My sister was a resident in 2015. I am glad to say that she is no longer living there. I have dealt with a few nursing homes in my life, and never have I dealt with a home that was more unprofessional in their business office. I have not had any luck getting assistance from the staff, and been flat out lied to! Forget trying to reach the Administrator....everyone is unavailable. Does anyone actually WORK there!?

Renee Simmons

We have a family member that was taken here to rehabilitate after having major surgery. He was admitted on a Monday, by late Wednesday of the same week, he had developed problems. The family had voiced their concerns with the nurses on staff. When they asked if there was someone (as a medical director) who they could speak with, they were told "no" there as no one in charge to speak with. By the weekend this condition had started to cover his entire body along with fever. They gave his ibuprophen. By the weekend, the family had to demand that he be taken to a medical facility to be evaluated. By way of a long story, he had to have major surgery to have skin grafts and is currently in the burn unit. Whatever you do DON'T take anyone here. And in addition, he fell out of the bed twice! We asked for railings to combat that...they said they couldn't provide those. This place is pretty on the outside, but is truly awful on the inside.

Dr C

Please avoid sending family here. I am a medical professional. My relative was here for 3 weeks. Poor nursing care. Poor response to basic care needs. Poor medical care. Poor professionalism.

Caring106544450

Right now, Charles is in the Rio Rehabilitation. It’s a very nice facility. I think they are very short on skilled nurses, but they do a very good job in the rehabilitation department. They work very hard with them, and I think he’s shown improvement. It’s very pretty, and the rooms are large and kept clean. The patient looks nice and clean, and they’re very kind to them.