Reviews of Windsor Care Center
concernedtxfamily July 25, 2013
I am a friend or relative of resident
BEWARE! This facility is grossly under staffed and is continually being reprimanded by the state. While the facility has been recently updated and looks good, I am outraged by the care that they provide. The Director of Nurses is incompetent, unprofessional, and always smells like cigarettes. She is not friendly to staff, families or residents. There has been tremendous turnover for the facility's administrator. None stay too long. The current one is very creepy and continually touches himself inappropriately while you are talking to him. There is a lot of smoke and mirrors in this place, so be sure and ask lots of questions before you make a decision. This was once the best and most respected facility in Kaufman County, not anymore.
Mamaof21 May 03, 2012
I am a friend or relative of a resident
Windsor recently completed a makeover of the facility and updated its look. It wasn't rundown or in need of an update on the facility, in my opinion, but I'm sure the residents greatly appreciate it since most of them never see outside of the care center walls. Windsor is very, very good at providing updates to our family about what is going on with my grandmother, whether she visited the eye doctor or if she has a new bed sore or similar, we never have to worry about how she is when we are not around. The staff seems friendly, in my opinion not too terribly professional, but friendly and our grandmother has never complained about mishandlings of her things or abuse of any kind. We are extremely pleased with the pairing of her current roommate, they get along like sisters and keep each other's company well. When our grandmother's last roommate passed away, we were concerned that our grandmother would be paired with a resident who might not be on the same mental capacity or need more attention, but the staff really hit the nail on the head with the two ladies, they keep each other on their toes, have long discussions which keeps their minds sharp. The kitchen staff is extremely careful to only provide the proper meals for our grandmother's diet, she is diabetic and of course a concern of ours that she might ingest something her body cannot tolerate. Overall, we are please with the look of the facility, the cleanliness of the public areas as well as the private rooms. The staff is also always very good to reserve a room for the family when we bring lunch to share with our grandmother. I would recommend Windsor Care to a relative in need of an assisted living care giver.
LG1 September 10, 2011
I am a friend or relative of a resident
My grandmother was a resident at Windsor Care for approx 2 months. The facility is absolutley under-staffed and the residents suffer because of it. For example, my grandmother's mental health medications were not dispensed properly which caused her to go into a state of delerium. Her sheets were not changed for 7 or more days at a time, even after she had accidents while sleeping. My grandmother was not fed properly, if she didn't show up in the dining room, no one bothered to check on her or ask if she would like to have her food delivered to her. My grandmother has dentures and the staff failed to provide food that was acceptable for somone with dentures (they repeatedly served pork chops, corn on the cob, etc). My grandmother fell and broke her hip in this facility because after repeated calls for help, the nursing staff ignored her and she had to try to make it to the bathroom on her own. This facility is not safe, the staff is not compassionate, and therefore I do not recommend it.
robinlclem September 03, 2009
My loved one stayed here
All of the people who took care of my mom at Windsor were wonderful. The place was very clean and did not smell like you think a nursing home would. Everyone was so nice to me and my mom. I would recommend them to anyone who needs a nursing home.
About Windsor Care Center
Windsor Care Center is a nursing home in Terrell, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Location of Windsor Care Center
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