Reviews of Cornerstone Gardens
bmac October 28, 2016
I am a friend or relative of a current/past resident
My dad had a rod placed in his leg due to a broken femur bone. After arriving on Friday evening around 7:00 pm we got him settled in and everything seemed set for the night. Returned Saturday morning to find my dad very agitated due to him needing to go to the bathroom and had been pushing the nurse call button for over an hour. We got a nurse to help him get to the bathroom and was told they didn't know why he had been ignored. Early afternoon my dad said his leg was throbbing with pain so we asked the nurse when was the last administer dose of pain meds and was told he had not received any since being admitted. They were prescribed on an "as needed" basis, so he would need to ask for them. Of course we were not informed of this until he was already in great pain. So now we know so we tell dad he can have 2 pills every 4 hours if he needs them but he will have to ask. That night a nurse comes by and he tells her he needs pain meds in 15 min. and get chewed on by the nurse because he is "watching the clock". My mom goes up Sunday morning to find my dad standing in the bathroom trying to get to his bed. She asked him whats he doing and he said he waited 45 minutes for a nurse to come help him and no response. My mom try to get a nurse to help and the 5 or 6 nurses sitting at the nurses station just ignored her. Finally got one to help her get him back to bed and my dad tells her about the confrontation with the nurse the night before so my mom is now upset. She goes to the nurses station and starts to voice her concerns with nurse and she won't even look away from a computer screen to acknowledge her. She calls me and she is very upset. I go up and ask for the supervisor and tell her what is going on and she says "oh no a patient should not have to wait more than 20 minutes for a nurse" to which I said " thats unacceptable" no patient show have to wait more than 5 minutes to be acknowledged. We didn't get any PT all weekend. Was told when we signed up he would get 3 hours a day (not all at once) 7 days a week of PT. What we got was 5 days of 1 hour of PT, 1 hr of Occupational therapy and 1 hr of speech therapy. All back to back, along with 10 or 15 other patients at the same time. We found him asleep in his wheelchair in PT on day. After 20 days we had enough and pulled him out. When we told them we were taking him home they said give us till the end of the week and he will be ready. So we did. He was worked with those last few days and walking about 100 yards down to PT and back to his room. We had home healthcare come in after we get home and find meds that had been ordered but never given. The new therapist said the Dr. orders were no weight bearing on the leg for 6 weeks due to the broken bone. We thought he was suppose to be walking because thats what the therapist at Cornerstone were doing. My dad kept telling them that the pain was just to intense when he would put weight on it. Well now we know why. needless to say I would not recommend this place at all. Some of the staff were friendly and you can tell they have the right caring heart to help patience, but most of the others we delt with were rude and acted like we were putting them out when we would ask for help. I hate to think of the patients that don't have family helping them to stay on top of these staff members, they maybe really suffering.
bjhyde3 March 06, 2016
I am a friend or relative of resident
We used Cornerstone Gardens after knee replacement surgery. We used them for their rehab unit because they advertised 2 therapy sessions each day. Because of the nature of knee replacement surgery, physical therapy is extremely important. We were totally surprised when an Occupational Therapist came to show how to brush teeth and get dressed...and then were told the 2 therapy sessions were actually one session of Occupational Therapy and one of Physical Therapy. The other reason for the low rating was that after multiple requests for help bathing, someone did come AFTER 6 DAYS. There seemed to be real confusion among the staff and we sensed morale was very low. One young lady was pulled from another area and told to do something she had no training for; she wisely declined, but was terminated. She and another woman left their jobs.
Caring105530650 May 01, 2015
I visited this facility
The people at Cornerstone Gardens were very nice and very knowledgeable. The rooms were OK. They weren't huge, but they weren't small. They were limited on what you can add to the room. The facility was very clean and well run. It has extremely nice surroundings.
Brenda105084050 January 26, 2015
I am/was a resident of this facility
Cornerstone Gardens was very clean and had a pleasant atmosphere when you walk in. People seemed friendly. My mother had back surgery, and she was there for rehab. There was some confusion with her medicine. They got a list of medicines from the hospital, and there were some things on there that she hadn't been taking. Had I not looked at the list, they would have given that to her. I realized it was not their fault, but she was not supposed to be taking pain pills anymore, and her pain pills were supposed to be as needed or when she asks for them. But the medication lady or whoever came around offered them to her said well if you don't take it now, you can't get it again until X-time when we distribute medication again. I realize they had a schedule when they give medication, but if mom didn't want it right then, she should be able to ask for it and get it when she wants it -- that's as needed. So, there was some confusion with the medication, and on top of that, we paid for a private room for her. We had to pay upfront for 30 days, and she did not use all that time yet, so they were supposed to refund the amount within 30 days, but it has been over 60 days since she has been discharged and I haven't received it yet. But of all the choices in Temple, that is the place we would put her again because it is probably the nicest one in Temple.
Ng123456 March 19, 2013
I am a friend or relative of resident
Lovely building - non-caring staff and irresponsible financial managers.
About Cornerstone Gardens
Cornerstone Gardens is a nursing home in Temple, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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