Northdale Rehabilitation Center
3030 Bearss Ave, Tampa, FL 33618
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$2,400
Reviews of Northdale Rehabilitation Center in Tampa, Florida
3.62
(24 reviews)
Facility
3.6
Staff
3.6
Food
3.5
Activities
3.0
Value
2.8
JJ
5
|
November 21, 2023
The people at Northdale always take great care of us and are always there for us and I could not ask for a better facility to be at. i enjoy the activities, the activities staff are always great and fun to be around.
SheriS
1
|
March 14, 2023
DO NOT use this facility for someone with dementia or cognitive impairment because they are not equipped for this level of care. My mother was there for therapy due to a broken hip from a fall. She has dementia and in the evenings becomes more confused and agitated, got out of bed and fell a few nights after her admission. The facility is not allowed to use bed rails, bed alarms or cushioned pads on the floor. According to the employees themselves, the nurse/patient ratio is 1/21+ the CNA/patient ratio is 1/11-15. They can't watch dementia patients when they are alone so they park them in the hallway by the nurses station. I spent a lot of time there and never saw a nurse come in to ask my mom how she was, even when she was in the room to care for her roommate. The best nurse mom had was from a staffing agency and not a facility employee. It once took an hour for a CNA to respond to my call for assistance. For my Mom's safety our family paid privately for 24/7 sitter service, especially after I got COVID. Getting them to return calls was also a big issue, it took repeated requests. The only plus was the therapists. They were excellent.
Tanya
1
|
October 23, 2022
My grandmother stayed at Northdale Rehabilitation Center. It was awful, it's the worst experience ever, and I don't recommend anybody's family member ever go there, ever. It was dirty, they were rude, and they were understaffed. We had to pull her out of there because they were being mean and physically abusive to my grandmother. There was an incident, my mom tried to file a police report, and they lied. It was horrible, it made me sad to see that it's what's going on with their care for the elderly. They don't keep up with the cleaning of the rooms very well and they don't give the attention that is needed. She soiled her diaper for many more hours than she was supposed to, and this lady was screaming at her. The people in this line of business had to have a certain type of patience. I feel like they have people there that shouldn't be doing that job because someone screaming at a 90-year-old woman is not the type of person who needs to be doing that kind of work. She's supposed to get medication at certain times but they didn't get that done, so my mom had to be there constantly to do their jobs. When we went out of town, my mom had to call for hours to get them to give her the medication, and my grandmother got it 2 hours later than she was supposed to. The lady yelled at her in her face telling her that she needs to speak English and that she can hear, and they were very rough with her. And then the lady that was in the room with her saw it, but they tried to claim that that lady was out of her mind or on drugs. They don't accept responsibility and instead try to blame it on people being crazy. Even the people in the halls when you walk by would say that it's a horrible place because they just ignore you when you're calling for them. There were just a couple of nice staff members, but overall they're terrible. And the food was horrible.
Tom Swanson
5
|
March 11, 2022
My mother-in-law is in Northdale Rehabilitation Center. It is a five-star, and they do live up to being a five-star. It looks new. It's very clean and very orderly. They seem to be very professional and also very helpful. Everything's been pretty much locked down. This was a direct transfer from the hospital to the facility. I guess they still are observing COVID protocol. Basically, things are closed off and locked up. The common areas were all locked up. They were very serious about not letting COVID totally spread around their facility, which is in direct opposition to the experience we had with another skilled facility. The room is a typical hospital setup with two hospital beds. They have their own bathroom, and they have their own closet.
amadhec
4
|
June 29, 2018
My name is Rosa Pérez González. I want to thank you for the attention you gave me. Although I had an unpleasant situation with a nurse named Esther, the other employees are very professional. I want to thank very much certain employees who stand out for their kindness, good treatment and professionalism. First of all, the CNA Estrella, who always attended me excellently, the nurse Heather, the young woman who drew blood, Irene, the very humanitarian therapist and always with a smile Jazmin and the CNA very attentive and cordial Nick. Thanks to these people that I mention by name for making my stay pleasant. Thanks for being as they are.
Provider Response
Worse than bad
1
|
September 18, 2017
Manorcare didn't know what room they'd placed my father in a few minutes after he arrived there for rehabilitation. I had to find him myself. Then, they left him in the transport wheelchair they had used to move him into his room. The CNA left and thank goodness we were there! My father's wheelchair went over backwards and my husband was able to catch the wheelchair before my dad hit his head! The next morning my father called me at 7:20am to tell me he'd been laying in his own urine for an hour and no one would come to help. My father will not be there any longer than absolutely necessary. Waiting to hear from another facility if they have a bed for him. Manorcare Carrollwood is beyond dreadful!
Provider Response
What you can do with Caring
Medicare
Health
3.0
Overall
3.0
Quality
4.0
Staff
3.0
About Northdale Rehabilitation Center in Tampa, Florida
Northdale Rehabilitation Center is a Senior Living provider in Tampa, Florida that offers residents Nursing Homes services. Contact Northdale Rehabilitation Center for more details on services and rates.
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